DIGITAL PABX

ELECTRICAL-SECTION 09

A. GENERAL

1.1 DESCRIPTION

.1 Manufacture, test at works, deliver to site, install, test and commission a DIGITAL
PABX systems in accordance with the contract Documents.

1.2 WORK INCLUDED

.1 PABX
.2 Extension Telephones
.3 Main Distribution Frame (MDF)
.4 Power supply system
.5 Earthing
.6 Maintenance
.7 Wireless
.8 Cordless hand set
.9 Warranty
.10 Training

1.3 SUBMITTALS

.1 Tender Stage

a) Technical data and product catalogues

b) Single line block diagram of the system
c) Layout plan of the system
d) Typical equipment rack
e) Type approval certificate
f) Battery data sheet

.2 Site Installation and Commission

a) Installation manual
b) Site and commissioning test procedures
c) Site and commissioning test records
d) O & M manuals

1.4 QUALITY ASSURANCE

.1 All materials, equipment and fittings offered and all works carried out shall comply with
the latest British Standard and British Standard Code of Practice.

.2 PABX equipment shall be fully type approved by Jabatan Telekom Malaysia.

.3 Manufacturer shall have at least 10 years experience in the manufacture of similar

equipment.

.4 Manufacturer shall have full parts back up and normal service availability for the
system.

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2.0 PRODUCTS

2.1 LIST OF ACCEPTABLE MANUFACTURE

.1 Philips
.2 Ericsson
.3 Alcatel
.4 Siemens

2.2 EQUIPMENT AND SYSTEM REQUIREMENTS

.1 General Requirements

a) The PABX equipment shall be of the Stored Program Control (SPC) type; the
switching technique shall be that of Time Division Multiplexing and it must be a
fully digital system.

b) The PABX equipment shall be modular in design and future expansion to its
ultimate capacity shall be by adding only the relevant exchange line and extension
cards.

c) The PABX equipment shall be of the highest quality and capable of withstanding
continuous operation and shall be equipped with flash-EPROM memory to ensure
no reloading is required upon power resumption. Loading through external or
internal floppy device is not acceptable. The proposed PABX shall be fully digital
and adhere to ITU-T recommendations for A-Law PCM switching.

d) The PABX system shall use the same hardware and software across all line size
and modular in design. Expansion shall only involve adding of cards and shelves
or line trunk units in the existing cabinet. PABX system that use different type of
cards in different models shall not be consider at all.

e) The PABX system shall be have 'Universal Port Architecture' design to allow
flexible system configuration and maximum utilization of all available card slots.

f) The PABX shall be a fully non-blocking system. The traffic flow of the PABX
system shall be 1 Erlang per port. The number of ports supported shall be met by
the same number of time slots in the PABX switching matrix. Tenderer shall
provide proof for this.

g) The system shall facilitate expansion from the initial capacity to the maximum
capacity of 30,000 ports by only addition of cards and shelves in the existing
cabinet of the offered PABX.

h) The PABX system shall support the same features and applications across all the
line sizes without having to upgrade to the next higher model. The only cost that
will incur in the future shall be due to the expansion of present capacity only.
PABX systems that involve changing of whole system and cards for expansion
from the present model to the next higher model shall not be considered at all.

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i) The PABX system shall support :

i. normal PABX features

ii. hospital features
iii. networking
iv. ISDN

j) Both ISDN primary rate interface (PRI) and ISDN basic rate interface (BRI) shall be
supported as incoming to the PABX system and the ISDN features shall be
extended to the users by ISDN BRI extensions. The ISDN BRI extensions
supported by the PABX system shall be the ITU-T standard ISDN BRI extensions
and not the proprietary BRI extensions using proprietary BRI protocol

k) The software needed for ISDN applications shall be a standard package of the
PABX system and shall not incur any cost.

l) The PABX system shall support both

i. decadic pulse and dual tone multi-frequency (DTMF) based analog/single-

line extension telephone sets
ii. 2-wire digital extension telephone sets using ITU-T U interface signaling
protocol in any combination.
iii. single-line telephone set with RJ45 data port built-in. These single-line
phones shall be in either one line or two lines.

m) The PABX system shall be able to connect to 100% digital telephone sets up to its
maximum capacity.

n) The PABX system shall be able to restart automatically without human intervention
when the external AC power supply is resumed after complete power failure,
where backup batteries are also depleted.

o) Tenderer shall supply a synchronous V.22bits modem together with the PABX
system for automatic system failure alert and remote maintenance purposes.

p) In the event of system failures, the PABX system shall be able to report these
failures and alarms automatically to the local principal technical support office.

q) Traffic Handling Capacity

The PABX shall be sufficiently equipped for a total traffic of not less than 0.17
Erlangs per extension with the following assumptions:-

i. Ratio of originating traffic to terminating traffic is 1.2 to 1.0.

ii. Ratio of extension traffic to exchange line traffic to tie-line traffic to inquiry traffic is
28:10:4:1
iii. Average holding time for extension calls is 60 seconds.
iv. Average holding time for exchange line calls is 120 seconds.
v. Average holding time for inquiry calls is 20 seconds.
vi. Average holding time for tie-line calls is 60 seconds.
vii. Average inters digit pause 1 second.

Full details of the traffic calculations in relation to quantity of tone registers offered,
based on the above, shall be supplied.

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r) The PABX system shall support multi-signaling protocol such as MFC R2, DPNSS,
Q-sig and ISDN on digital 2Mbps link.

s) The PABX system shall support multi-carriers such as Telekom Malaysia Berhad,
Celcom, Maxis and Time Telekom on digital 2Mbps. The communication links
shall be bi-directional on any of the 64kbps channel.

.2 System Hardware

a) The PABX system shall consist of the following functional blocks :

i. common control unit

ii. switching module
iii. line trunk unit

.1 The Common Control unit shall consist of a 32-bits processor for central
control and a dynamic RAM of 24MB. The PABX system shall use hard
disk as a medium for storage of system software and operating system.

.2 A single stage, non-blocking memory time switch which switches time slots
in the 32 highway buses. There shall be 32 time slots or channels in each
of the highway buses. This provides 1,024 non-blocking connection
facilities.

A signaling unit which provide multi-frequency compliance (MFC) signaling

for direct-in-dial (DID) calls, system dial tones and 3-party conference
connection.

.3 The Line Trunk Unit shall connect all line, trunk and other interface cards to
the system highway. Each line trunk unit shall accommodate 16 slots and
in compact stackable design. There shall be one or more line trunk unit in
the PABX system depending on the system capacity. The line trunk unit
shall be able to be added to the system during expansion at a later stage.

b) The PABX system shall be placed in an air-conditioned PABX room. The ambient
condition of the PABX room shall be as follows to ensure optimum system
performance :

iv. room temperature : 16 - 40ºC

v. absolute humidity : 6 - 18 g H2O/m3
vi. relative humidity : 20 - 70 %

c) The PABX system shall be ventilated by convection air flow. No cooling fans shall
be used in any part of the PABX cabinets.

d) The PABX system shall use a same set of line, trunk and other interface cards
across all the line sizes or models within the same family. The initial investment
shall be protected when the PABX system is expanded later.

e) The analog and digital extension cards of the PABX system shall have 16 circuits
each and in the form of 2-wire or 4-wire connection.

f) Tenderer shall supply one lot of high quality maintenance free sealed lead acid
batteries with battery racks for 4 to 6 hours power backup together with the
proposed PABX system. These batteries shall be connected to the PABX charger.

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g) The PABX system shall come with a system administration and maintenance
terminal with user interface menu for system administration and system
maintenance purposes.

.3 System Software

a) The PABX system shall use the RMX multi-computer and multi-tasking real time
operating system. The operating system shall control the execution of the system
programs and administration of the PABX resources.

b) The PABX system program shall be written in CHILL (ITU-T high-level language).

c) The PABX system shall have uniform system software for all the line size models
within the same PABX family.

d) The system software shall consist of the following modules :

i. switching
ii. administration and maintenance
iii. routine system diagnostic
iv. system database.

.1 The switching module shall perform the functions of layer 2 and 3 of the
ISO 7 layer reference model. It shall set up and clear connections.

.2 The administration and maintenance module shall perform the function of

administration and maintenance of the PABX system.

.3 The routine system diagnostic shall perform monitoring and routine

checking of the PABX system to ensure the availability of the system.
Should failures occur, the module shall perform error detection, error
analysis and error handling functions.

.4 The system database shall consist of the information of users and system
set up.

.4 System Capacity

a) The proposed PABX system shall be equipped with the following capacity:

i. Central Office lines

ii. Direct Inward Dialling
iii. ISDN lines as incoming to PABX
iv. Attendant Consoles

Please refer to attached table.

b) The following telephone sets shall be supplied together with the PABX system:

i. single line phone with display, programmable feature buttons and full-hands
free
ii. single line phone

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iii. 2/4 wire digital phone with display, programmable feature buttons and full-
hands free

c) The system shall be able to be expanded in modular manner from the initial
capacity to the ultimate capacity of 30,000 ports (combination of trunks and
extensions).

.5 Numbering Plan

a) The PABX system shall variable numbering scheme where a combination of

extension numbers from 1 digit to 6 digits are supported.

b) The PABX system shall have a flexible and free numbering plan. Both closed and
open numbering plan shall be supported.

The numbering scheme shall be as follows:

1 }
2 }
3 } Access codes, extension number,
4 } feature button code, single digit
5 } dialling for service stations
6 }
7 }
8 }
9 } Access to Exchange Lines.
10 } PABX Operator.

.6 Pabx Features And Facilities

a) Extension Telephones

The telephone instruments will either be of the Dual Tone Multi-Frequency (DTMF)
pushbutton type or the dial type or a mixture of both. The PABX equipment must
thus be able to accept both types of telephone instruments.

.7 Extension Facilities

The features listed below are expected to be available in the PABX system. However,
if there are optional features, the tenderer must indicate them accordingly and quote
separately the cost of providing such optional features.

a) Extension Dialling

Intercommunication between all extensions shall be established by direct dialling of

extension numbers.

b) Exchange Access

Access to the public exchange shall be obtained by the dialling of a single digit '9'
from extension telephones that are not barred from such an access.

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c) Operator Access

Access to all PABX operator positions shall be obtained by the dialling of a single
digit '0' from extension telephones that are not barred from such an access.
Operators shall be able to be accessed individually by the dialling of their
respective individual operator numbers.

d) Enquiry/Hold

An extension engaged on an incoming public exchange call shall be able to hold

the public exchange lines while making an enquiry call to another extension or the
PABX operation, such an enquiry call shall not be overheard by the party on the
public exchange line.

e) Call Transfer

An extension engaged on an incoming public exchange call shall be able to

transfer the call to another extension that is not engaged and is not barred from
receiving incoming call, without the intervention of the PABX operator.

f) Call Transfer Before Answer

A call can be transferred to another party in enquiry condition with a caller on hold
before the second party answers.

g) Operator Recall

An extension engaged on an incoming public call shall be able to recall the PABX
operator to take over the call.

h) Executive/Secretary Features

The following features are required:

i. Calling Number Display

The extension number of the calling party shall be displayed. Besides

displaying executive or secretary extension number any extension calling this
extension shall also be displayed. The display shall be LCD flush mounted on
the telephone.

ii. 'Calls For' Indication

In the case of a secretary serving several executives, when she receives a call
for one of her executives, she shall be able to see for which executive the call
is intended. The LED, normally indicating the executive’s extension status, will
start flashing.

iii. Call Waiting Display

When the executive or secretary extension is called during a telephone

conversation the calling number shall be shown on the display. At that moment
he or she can decide to put the first call on hold and to pick-up the waiting call.

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iv. Call Logging

In the absence of the executive or secretary, if any calls are unanswered the
time and telephone number shall be recorded. The user can scroll through the
list when he or she comes back. While scrolling through the list the user shall
be able to call back by pressing a single key.

v. Clock/Calendar

The display shall show the date and time when the telephone is idle.

vi. Facility Status Indication

PABX features shall be programmable on the telephone set under the function
keys. When the facility is activated the telephone set shall indicate so.

vii. Intercom Call

Intercom calls shall be possible between executives and secretaries. Incoming

calls shall cause the loudspeaker mode of the called terminal to be
automatically engaged.

viii. Off-line Number Preparation

The user shall be able to key the telephone number in an on-hook situation. As
soon as the handset is lifted or the intercom key is pressed the call shall be
established.

ix. Microphone Mute

When the mute key is pressed during hands-free operation the microphone
shall be disabled. This enables the user to have a conversation with other
parties in the office without the caller hearing it.

x. Programming

Buttons shall be available on the telephone set to be programmed as PABX

facility function keys or speed call keys.

xi. All PABX features shall also be available to the executive/secretary sets.

.1 Call Forwarding - No Answer

An extension user can have his call automatically transferred to another

predetermined extension after a predetermined period of ringing.

.2 Call Forwarding To Attendant

An extension user can have his call forwarded to the attendant console by
dialling an access code.

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i) Follow-Me

i. Follow-Me From Own Set

This facility shall enable a qualified extension to direct calls to an internal or

external alternative destination. This follow-me feature is activated from own
set.

ii. Follow-Me From Remote Set

This feature shall be prepared on the own set but activated on the remote set
where the calls have to be diverted to.

iii. Follow-Me By Operator

It shall be possible for operator to set up follow-me calls.

iv. Follow-Me Protection

It shall be possible for extension user to mark his extension for protection
against follow-me transfer his extension.

v. Group Follow-Me

This facility shall be activated by any member of the group for the whole group
so that all calls to the group are then re-routed to the follow-me destination.

j) Break-in Protection

Extensions which are class marked with feature class "break-in protected" will be
protected from break-in by extensions with break-in facility. Only the operator is
allowed to break-in.

k) Call Pick-Up

It shall be possible to allow an extension to pick-up a call, ringing at an unattended

extension within the same call pick-up group, by dialling an access code number.

l) Abbreviated Dialling

The EPABX equipment shall provide for individual and common abbreviated
dialling. Tenderers are to state the number of abbreviated numbers available.

m) Last Number Redial

All extensions can call the last telephone number dialled by dialling a single access
code without having to dial all the digits again.

n) Hot-Line

It shall be possible to give an extension the ability to reach a predetermined

destination by simply lifting the handset.

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o) Delayed Hot-Line

It shall be possible to have a delayed hot-line which means that the hot-line
connection is made after the extension handset is lifted for a predetermined time.
If dialling commences before the time has expired the extension can be used for
normal calls.

p) Spill Over Extension

When the operator is busy, an incoming call waiting for a predefined time shall be
automatically directed to an extension.

q) Route Restriction

Facility shall be provided such that by means of software changes any of the
following classes of service can be allocated to the extension users.

i. Category 1: Will have full unrestricted access to PABX operators, public

exchange lines and tie lines without trunk barring.

ii. Category 2: Will have access to PABX operators, selected number of

exchange lines but barred from trunk calls.

iii. Category 3: Will have access to internal extension users only.

iv. Category 4: Will have access to PABX operators only.

v. Category 5: Will be totally barred from making any calls (internal, external or
operator). Only to be used for receiving calls.

r) Voice/Data Communication

The EPABX equipment shall be able to switch voice as well as data

communications. In addition it shall be possible to have simultaneous voice and
data communication on a single pair of telephone wires as per CCITT
recommendation. It shall be possible for the extensions to share a pool of
modems of different speeds. The selection of modem shall be automatically
performed by the PABX.

s) ISDN

The PABX equipment must conform to Telekom Malaysia's ISDN specification. A

copy of the test and approval letter should be attached together with the
submission of the tender.

t) Music On Hold

The EPABX should include facility to provide music to the held party while in the
hold condition.

u) Add On Conference

The add on conference is a feature which enables an extension user to set up a

multi-party conversation by using the enquiry button and dialling the appropriate
codes.

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v) Automatic Camp On Busy Group

Calls to a group, all extensions of which are busy, will result in a camp on busy
situation. The caller receives ring back tone and as soon as an extension in the
group becomes available the call will be routed to the free extension.

w) Automatic Ring Back When Absent

This feature allow a calling extension encountering a not-answering extension the

possibility to make the EPABX automatically ring back the calling extension when
the called party has lifted and replaced his handset and thus has shown his
presence.

x) Automatic Ring Back When Busy

This feature allows a calling extension encountering a busy extension the

possibility to make the PABX automatically ring back the calling extension when
the called party becomes idle.

y) Camp On Busy Extension

This facility offers callers who encounter a busy party the possibility for waiting until
connection can be established. The called extension will be informed that a call is
camped on by receiving a short burst of the call waiting tone.

z) Enquiry With Shuttle Facility

When party A has party B on hold and is talking to party C, party A may shuttle
between C and B by Earth Leg/Timed Break recall.

aa) Group Hunting

A group of extensions can be grouped together for common access in a hunt

group. The hunting sequence can either be fixed or cyclical. Tenderers are to
state the number of group arrangements available.

ab) Second Line Operation

Putting through a call by the operator or night service to a busy extension, this
extension receives a warning tone. Instead of going on hook he can now also go
into enquiry, and dial an answer code after which the connection is established.
The conversation with the earlier party can be re-established by repetition of the
operations.

ac) Single Digit Station Dialling

A limited number of service extensions can be reached by dialling a single digit.

ad) Privileged Route Selection

Privileged extensions can access trunk routes which are not accessible by normal
extensions. Privileged route selection is effected by dialling a prefix, which can
only be dialled by extensions with that facility.

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ae) Up and Down-grading of Individual Extensions

The traffic class of an individual extension can be charged by means of

i. automatic day/night service switchover
ii. password locking and unlocking from own extensions

af) Executive - Operator Facility

Executive extensions can access the operator on a priority basis. Such calls will
be placed ahead of other calls from ordinary extensions in the internal callers
queue on the operator consoles. In addition, the LED display will flash to indicate
the presence of such calls.

ag) Password Locking

All unbarred extensions must have the facility to enter PIN (minimum 6 digits) to
lock their phones from unauthorised access. Calls to these phones will ring as
normal.

ah) Timer time-out for extension

This is to prevent any extension from hanging on the lines for too long. This
feature will disable the trunk line from any pre-programmed extension on
conversation. A warning tone should be given to the extension before the trunk
line is force-released.

ai) Force-release on trunk groups

It should be possible to program a group of lines to be released as soon as the

timer has expired. All extensions using this group of lines will be cut-off as soon as
the timer has expired.

aj) Desk-sharing

Desk-sharing is a facility that is assigned to a DNR. A user can activate his DNR at
any extension by means of dialling a prefix and his related DNR. This not only
reduces costs related to the infrastructure. Desk-sharing allows a user to activate
their own DNR on any telephone set including all the traffic classes, facilities,
group relations and so on. This is to facilitate any change of patient from one bed
to another without having to change its original extension number.

ak) Twinning

With Twinning, two DNR’s or extensions can be combined. If one of the two DNR’s
is called both will start ringing.

.8 Operator Facilities

The operator position shall be of the desk console type and shall be able to offer the
following features:-

a) Call Routing

Incoming public exchange calls other than the Direct-In-Line calls shall be routed
via the operator position.

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b) Display

There shall be indication of the exchange line and extension status on the operator
display panel. The display should also indicate the time and busy lamp field for up
to at least 600 trunks and/or extensions.

c) Even Distribution of Load

Facilities shall be provided for the even distribution of load among all the staffed
positions and for switching of unattended positions during low traffic period.

e) Night Service

i. This facility shall be provided to allow incoming exchange lines calls to be

diverted to a predetermined extension or to a specified group of extensions
when all the operators have disconnected their hand/headsets.

ii. The system can automatically switch to night service if the operator
consoles are in service without call handling for a predetermined length of
time.

iii. The operator shall also be able to change the class of service assigned to
the extensions between the day mode and the night mode by dialling
certain access code.

f) Speed Call

It shall be possible to programme frequently called numbers at the operator

position so that by pressing a certain code, the PABX shall automatically dial the
numbers, which have been programmed.

g) Call Queuing

Any call that is directed towards an operator is automatically placed in a queue.

The call type is indicated by indicators on the operator's console. The type of calls
queue are:-

i. Hold. A queue is formed in the first-in first-out order.

ii. Recall and Repeat. Calls having previous contact with the operator and
who require further assistance are returned to the same operator in the
first-in, first-out order.
iii. Incoming Trunk Calls. Can be queued under a few trunk groupings.
Queue with in each group are handled on a first-in first-out order. If a
queue exceeds a pre-determined number of calls the corresponding LED
starts to flash.
iv. Internal Calls. Calls from internal extensions must be placed and indicated
in a separate queue.

h) Alarm Indications

Any faults within the system should be automatically detected by the system self-
diagnosing program. Faults should be signalled by alarm buzzer and the lamps as
minor alarm or major alarm on to the operator console which can be switched to
administrative mode for read out of fault codes.

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i) Incoming Call Identity

The identity of the calling party is given on the operator display panel; the line
number in the case of an external caller and the extension number in the case of
an internal caller.

j) Busy Override On Busy Extensions

The operator can break into a busy connection. During break-in a signal is given.

k) Busy Override On Busy Trunks

The operator can get access to a busy exchange line or tie line even if all lines are
busy. Tenderers are to provide details of the exact mode of operation of the
feature.

l) Fast Call Handling

When extending a call without announcement, the operator can remain connected
to the calling party while dialling the internal extension. Upon completion of dialling
the call is automatically extended.

m) Inter-Operator Calls

An operator may dial another operator or transfer calls to another operator by

dialling the individual operator number.

n) Blind operation

The visual displays and LCD on the operator console can be translated into
spoken words. Tenderers are to state the different types of languages offered.
This should be quoted as option.

o) Administrative Procedures

System parameters like extension numbering, traffic classes, and group-hunting

arrangements etc. can be changed from the operator console.

p) Diagnostic Maintenance

When alarms are indicated on the operator console it shall be possible to display
the fault type and location of fault.

q) Busy Lamp Field

Operator console should be able to provide the status of the extensions without
having the operator dialling the extension. The operator should be able to know
whether the extension is idle, busy or the extension ringing from the display. This
should also apply to the trunk lines.

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r) Calling Name Directory Dialling

Knowing who is calling you and knowing who you are calling is becoming very
popular. The console should be able to provide such facility simply by dialling a
name instead of the number.

s) Supply to Console.

The operator console should be powered from the PABX and no external source is
required. Any offer of console that required external source will be totally rejected.
PC-based console will also be rejected.

t) Text Messaging

The console should be able to send and receive text messages from any digital
extensions with text messaging. Before any transfer of calls to extensions, and if
there is a text message, the operator will know what to response back to the caller
and not transfer the calls.

.9 System Facilities

In addition to providing basic switching function features and facilities as mentioned in

the above list, the PABX shall also incorporate the following facilities:

a) Distinctive Ringing

External incoming calls and automatic ring back calls can be given a distinctive
ringing signal, to distinguish from internally originated calls.

b) Special Dial Tone In Case Of Call Diversion

When calls to an extension are diverted to another extension, e.g. by activation of

the follow-me facility, a special dial tone is given to the extension.

c) Direct In dialling

The PABX shall provide the facility for Direct In-dialling as per CCITT MFC-R2
(modified) signalling for inter working with public exchange.

d) Traffic Measurement

The PABX shall incorporate traffic measurement programs. These programs shall
provide statistical data concerning usage of connected circuits e.g. trunk
occupancy and others.

e) Enquiry

During a conversation an extension user can make an enquiry call to a third party
without losing the connection to the original party. The original party is placed in
hold while the enquiry is made and cannot participate in the conversation.
Enquiries are made in one of the following ways, depending on the type of
telephone set the user has at his disposal.

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f) Feature Confirmation Tone

This is a special tone given to confirm that the appropriate facility code has been
dialled.

g) First Party Release

Whoever replaced his handset first releases the equipment immediately.

h) Line Lockout

There shall be forced release of extension line circuits if any common equipment
has been held for a predetermined period of time.

i) Flexible Numbering Scheme

Both the internal and external numbering schemes are programmable to suit the
customer's needs and preferences.

j) Free Numbering

The relationship between an extension number and the line circuit number that it
has been allocated (connected to) is completely free. This relationship can be
easily changed from the operator's console. Renumbering and moving of
extensions shall be possible without the need to re-wire.

k) Data Protection

Data protected extension shall have protection against ticker tone from call waiting,
camp-on busy etc.

l) Automatic Restart

After power failure the system shall autonomously restart and perform its telephony
functions. The restart shall be reported to the operator console.

m) Autonomous Blocking of Faulty Equipment

Any faulty parts shall be blocked off by the central processor to prevent them from
jeopardizing the function of other important system parts.

n) Autonomous Recovery

After a fault is cleared the PABX shall automatically put the repaired circuit into
operation without switching off and on. Also in case of a transient fault the
concerned circuits shall be restored as soon as the circuit is found to be reliable
again.

o) On Line Maintenance

It shall be possible to exercise operational maintenance procedures from the

attendant console without interruption of the telephone functions.

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p) Alarm

The PABX shall incorporate all standard alarm facilities. Tenderer shall list down
in details the alarms available in the system.

q) Remote Maintenance

Remote maintenance facility shall be included with the offered PABX system to
provide efficient and fast response to any service request. The maintenance
terminal shall be capable of performing the following remotely:

i. Fault diagnostics down to PCB level

ii. Change and check customer’s data
iii. Major and minor alarms

r) Howler Tone

Howler tone should be provided when the telephone handset is misplaced. This
will indicate to the user, the set is misplaced, hence avoiding miscommunication.

s) Cut-off Calls on Time-out

It should be possible to cut-off any calls after a certain pre-programmed duration. A

warning tone should be provided before calls are cut-off. This feature will prevent
misused of phone calls. This feature should be able to be programmed to pre-
programmed extensions.

t) Calling Name and Number Display

Integrated name directory should be a standard feature in the proposed PABX. It

should have the capabilities to display the name of the person that was calling on
the display of the operator console and digital phones. External devices will not be
considered.

.10 Main Distribution Frame (Mdf)

The MDF shall be equipped up to the initial capacity as stated in clause 6(a) above.
The MDF must be non-solderous. All exchange lines must be equipped with gas-filled
lightning arrestors. Full details of the MDF offered shall be supplied by the tenderers.

a) The tenderer shall provide main distribution frame for equipment side only together
with the proposed PABX system

b) The terminal block shall be vertical mounting connector type for ease of installation
and maintenance.

c) All terminal blocks for the exchange lines shall be equipped with gas discharge
lightning arrestors.

d) Tenderer shall also provide power failure transfer circuits together with the main
distribution frame.

ELEC/SEC 09. 17/22

 DIGITAL PABX
ELECTRICAL-SECTION 09

.11 Power Supply System

a) The PABX shall operate on 48V d.c. (normal) with positive earthed and shall
function satisfactorily within a voltage range of 42V to 54V for not less than 80% of
the calls and shall function satisfactorily within a voltage range of 44V to 52V for
100% of the calls.

b) In order to save space construction of the power supply system shall be a

complete unit such that the batteries are house in the same casing as the rectifier
charger.

c) The design of the power supply system is such that it should be able to accept the
normal voltage fluctuations and that no additional external voltage stabilizer unit is
necessary.

d) The average power consumption of the PABX at the busy hour load, half the busy
hour load and at idle load shall be stated assuming that the PABX is working to the
full equipped capacity.

e) The charger offered must be capable of float charging the battery which shall
automatically take over the supply in the event of mains failure to ensure no
interruption of services. The batteries offered shall give not less than four hours of
supply under power fail conditions. The batteries shall be of high performance,
maintenance-free, sealed lead acid type.

f) The power supply system shall be equipped with lightning protection devices.

.12 Earthing

The equipment earthing shall be less than one (1) ohm. The cost of installation of
the PABXs equipment shall include the cost of the earthing.

.13 Call Detail Recording

a) The system should be able to record and print out on a serial printer all outgoing
calls on a real-time basis. The records should include the following details:

i. calling extension number

ii. called external number
iii. trunk line used
iv. duration of call
v. date and time of call
vi. call charge

b) The system shall be able to generate reports automatically on a regular basis and
on request.

c) The type of reports shall be as follows:

i. Cost Report

The reports shall show the total number of calls, total duration and total cost.
The reports can be for all types of unit of the organisation i.e. extension,
departments and division.

ELEC/SEC 09. 18/22

 DIGITAL PABX
ELECTRICAL-SECTION 09

ii. Analysis Reports

It shall be possible to generate reports that conform to the required parameter

values
.1 range of extensions
.2 start and stop date
.3 start and stop time
.4 destination
.5 duration and cost threshold

The content of the reports shall be

.1 extension numbers
.2 number dialled
.3 date & time
.4 duration
.5 cost

iii. The system shall incorporate a directory facility with the following information:

.1 Internal directory
a) name
b) extension number
c) department
d) division
e) second extension number
f) secretary number
g) location
h) additional information

.2 External directory
a) name or company name
b) telephone numbers
c) additional information

.14 Wireless Pabx

a) Cordless communication using DECT technology conforming to CCITT

specification should be available and possible in the proposed PABX.

b) Radio base stations installed should be totally line powered from the PABX. No
external source will be provided in case the base stations required mains supply.

c) Radio base stations to be connected to the PABX should not be less than 1800
meters.

d) The typical radio coverage ranges should be from 20 – 50m radius in confined
buildings to 250m in open areas.

e) Security is of importance and as such the speech signals should be encrypted. No

additional cost or additional equipment required or added to provide for this facility.

f) When walking from one call to another during a call, the call is ‘handed over’ to
another base station in a seamless way, unnoticeable to the user.

ELEC/SEC 09. 19/22

 DIGITAL PABX
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.15 Cordless Handset

a) Features present in the analogue and digital handset should be also present in
the cordless handset.

b) The cordless handset should be able to transfer calls and do enquiry.

c) The handset should have built-in loudspeaker for hands free communications.

d) It should support a short alpha-numeric message display and name display of the
calling party.

e) Message waiting lamp should also be available on the handset.

.16 Property Management System (Pms) Interface

a) Tenderer shall provide a fully integrated property management system (PMS)

interface completed with hardware and software together with the proposed PABX
system. Please refer to attached block diagram of proposed hospital solution. The
proposed The PMS interface shall fully automate the day to day operation of the
hospital like unbar and bar guest room phones automatically upon check-in and
check-out, guest name display etc.

b) The PMS interfaces shall be linked to the PABX via application connectivity link
and the hospital front office computer system.

c) The PMS interfaces shall have interface for the hospital version call billing system,
hospital version voicemail system. These systems shall be fully integrated to the
PMS interface when installed.

d) The PMS interface shall provide full automation of the day-to-day operation of the
hospital. Upon check-in of a guest at the front desk, the PMS interface shall be
able to activate features on PABX automatically. For example, unbar telephone
line in the room, update guest name in PABX for guest name display, message-
waiting indication, room status update etc.

e) The PMS interface shall support:

i. barring and unbarring of guest room telephone

ii. guest name display
iii. message-waiting indication
iv. posting of call charges to guest folio at hospital front office computer system
v. do not disturb
vi. room change with guest information change
vii. room swap with room data image exchange
viii. on-line control of guest phone when hospital front office system fails
ix. on-line upgrade of message indication when hospital front office system fails
x. on-line upgrade of guest name when hospital front office system fails
xi. remote maintenance
xii. multiple language service

f) The PMS interface shall be able to produce detailed reports on bill slip and journal
printing, call charge printing of guest and administrative calls with segregated
departmental and extension.

ELEC/SEC 09. 20/22

 DIGITAL PABX
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g) An uninterrupted power supply shall be provided to protect the PMS interface in

the event of any power surge or failure.

.17 Hospital Version Voicemail System

a) Tenderer shall supply a 8-port hospital version voicemail with full integration to the
PMS interface in the proposed hospital solution.

b) The voicemail system shall support unlimited number of languages.

c) All settings and controls of the proposed voicemail system shall be performed
indirectly and automatically from the hospital front office computer system.

i. A single mailbox for voice messages shall be allocated automatically when the
guest checks in and upon check out, the mailbox shall be automatically de-
allocated with the content of the mailbox stored in a backup mailbox for a
programmable fixed duration. System that offers separate mailbox for voice
messages and fax messages shall not be considered at all.

ii. The mailbox password shall be generated automatically by the voicemail

system automatically upon check in.

iii. The guests shall be able to specify their languages for mailbox operation upon
check in. With this facility, the guest shall be prompted the chosen language in
the mailbox operation automatically after they have logged into their mailboxes.

d) All mailboxes shall be password protected to ensure that the messages are only
assessable by the mailbox owner. The proposed voicemail system shall be able to
generate mailbox password randomly to avoid any unauthorised mailbox access.

e) The system shall notify the guest of presence of voice messages in their mailbox
by message light on guest room phone and via system prompt i.e. “you have a
message” whenever the guest lifted their guest room phone.

f) All activities of the voicemail system shall be updated to the front desk, especially
on the number of messages and status of the messages. These information shall
enable the front desk staff to inform the guest of any un-retrieved messages upon
check-out and redirect the mailbox messages to the nearest house phone for the
guest.

g) In the event of room change or swap, the system shall be able to transferred the
mailbox to the new room automatically.

h) An uninterrupted power supply shall be provided to protect the fax mail system in
the event of any power surge or failure.

3.0 INSTALLATION

.1 Contractor to be fully responsible for liasion with Telekom Malaysia Berhad for the
installation and successful commissioning of the PABX system.

ELEC/SEC 09. 21/22

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4.0 MAINTENANCE

Maintenance for the first twelve (12) months from the date of commissioning of the
PABX equipment, which is under the guarantee period, shall be free of charge.

5.0 TECHNICAL SUPPORT STAFF

.1 The tenderer shall provide a list of their technical support staff together with their
working experience on PABX system.

.2 Tenderer’s technical support staff shall be trained in the principal’s regional office on
PABX system. Tenderer shall submit a copy of the certificate of training of the staff
together with the tender submission.

.3 Tenderer shall indicate the location of their nearest front line support office, branch
office and dealer’s office in relation to the proposed site of the PABX. The names and
experience of the technical support staff stationed there shall be provided.

.4 Tenderer shall state their relationship with the offered PABX brand name, whether it is
a local principal office, distributor or dealer. In the case of distributor and dealer, the
tenderer shall state the nearest location of their Principal’s support office and provide a
list of the permanently stationed support staff with their experience in PABX technical
support field.

6.0 WARRANTY

Tenderer shall provide 12 months full warranty on the PABX and all associated
equipment from the date of successful commissioning against any manufacturing
defects.

7.0 TRAINING

Tenderer shall provide training for the users and staff prior to commissioning of the
PABX to ensure that they are competent enough to use the telephones and features.

END OF SECTION 09

ELEC/SEC 09. 22/22