Hollie Barry

PERSONAL DETAILS

4 RED GUM TERRACE

COOMERA Email: hollie.barry93@gmail.com
QLD Mobile: 0435921881
4209

EDUCATION

2010-2011 Bury College, Bury

BTEC First Diploma IT practitioner, June 2010 Grade: Distinction*
BTEC National Diploma IT Practitioner, June 2011, Grade: Merit

2008-2009 Philips High School, Whitefield.

GCSE’s: Nine GCSE - B’s and C’s

EMPLOYMENT

Costa Coffee February 2019 – June 2020

 Displaying pride in every confidently made cup of coffee, to give an unbeatable
experience.
 The ability to communicate and work confidently as part of a team or as an individual.
 Caring about product, team and customer; treating everyone equally.
 Delivering great coffee with genuine style.
 Open and honest with enthusiastic willingness to learn more about the industry.
 Reliably committed to the delivery of great coffee.
 Ability to use initiative and work without close supervision.
 Proud to wear uniform representing great coffee, presenting a professional image.
 Time conscientious, arriving to shift on time, every time.
 A positive can do attitude.
 Ability to multitask and perform varying duties throughout the store.
 Always taking genuine interest in store and the business.
 Delivering the highest level of customer service.
 Always encourage positive customer feedback.
 Maintain impeccable standards of health and hygiene at all times.
 Being knowledgeable and confident about all products.
 Preparing and producing all products to brand standards.
 Safely and accurately maintaining stock.
 Driving sales with replenishment of display in line with guidelines and procedures.
 Operating till systems in line with cash handling procedures.
 Always having the desire to take on more responsibility.
 Strong verbal and written communication.
 Understanding COSTA checks, listen learn, health and safety audits.
 Coach and support other team members throughout shifts to ensure all products are
delivered to brand standard.
 Checking the quality of espresso by accurately measuring and recording the grind and
dose.
 Ensuring all coffee equipment is in good working order, reporting any faults.
 Accepting deliveries.

McDonalds Cont’ Head of Customer Care February 2017- Jan 2019

“”

The Co-operative General Insurance Advisor March 2015 – June 2015

 Taking and professionally handling incoming calls.
 Logging and recording vital, personal and financial information.
 Customer service skills, verbal.
 Excellent telephone manner and great confidence skills.
  Changing general insurance information eg- named drivers, class of use, updating NCD.
 Ensuring all information is correct and up to date, inc convictions, offenses and personal
information.
 Transferring calls throughout the company call center.
 Helping customers, get the right results that they want.

McDonalds Cont’ Head of customer care and Crew Member June 2013 – Dec 2014
 Front counter duties, taking orders, collecting orders.
 Present, greeting customers, providing excellent customer service.
 Food assemblymen.
 Skilled working on fry station, drinks station, desserts station.
 Taking complex orders, listening to the customer and remembering grill orders.
 Good communication shown through kitchen to front staff.
 Expediting, collecting orders and bagging them up for customers eat in or take away.
 Working on registers, cash handling and cash out.
 Over seeing cleanliness and general order of dining area.
 Training other customer care employee’s up to a high standard.
 Organizing daily and weekly cleaning schedule’s for customer care employees.
 Checking all cleaning duties have been fulfilled throughout the week.

The Café Brisbane Markets March 2013 - March 2013

 Customer service.
 Washing duties kitchen.
 Table service.
 Clearing, cleaning and maintaining cleanliness of café.
 Stocking fridge.
 General Waitressing.
 Setting up in the mornings and closing at finish.

EB Games October 2012 - December 2012

 Cash handling.
 Customer service.
 Till training.
 Keeping store tidy.
 Telephone and clerical duties.
 Helping customers with every need.
 Learning and being trained about upcoming events and new releases.
 Promotions/ promotional events.
 Keeping store clean and tidy to a high standard.
 Packing, unpacking stock. Stock count, labeling stock.

McDonalds Customer Care March 2011 -2012

 Customer service, taking care of customers every need.
 Stocking condiment counter.
 Cleaning entire restaurant, Cleaning and clearing, tables, chairs, floors, toilets, front
counter, crew room, outside drive through, outside car park.
 Customer toilets kept to a high standard.
 Helping with food orders, holds and requests.
 Helping customers with requests and children.
 Health and safety in food areas.
 Supplying entertainment for children, i.e. Balloons, coloring equipment, toys etc.
 Replenishing stock throughout the store.

Morrison’s Supermarket March 2009 - June 2009

The Cake Shop
 Stock checks, Calculating stock for the next day, Code checks, date check, etc.
 Reducing items and getting rid of waste, cleaning down the entire department.
 Making cakes, hand finishing cakes, preparation.
 Customer service.
 Cleaning records, packaging, labelling, displays etc.
Portal Worldwide Limited Dec 2008–Jan 2009 & summer 2009
Admin assistant Christmas / Summer
 Assisting PA/HR Manager with administration duties/confidential work.
 Filing duties, typing, answering telephones and general clerical duties.
 Assisting with Reception duties, sending of parcels / mail, labelling /packing handbags.
 Cash handling / collecting items from shops/supermarkets etc

ADDITIONAL SKILLS

 Excellent interpersonal skills – relate to people and build a rapport.

 Tremendous time management skills with the ability to prioritise.
 Dedication and ability to stick to guidelines of confidentiality.
 Outstanding Management of own workload, self-motivated and works on own initiative.
 Ability to judge situations and make decisions, with a positive ‘can Do’ attitude.
 Strong analytical & problem solving skills, reporting and Presentation writing.
 Methodical working, sound organisation and coordination skills.
 Ability to work accurately, pay attention to detail and adhere to deadlines.
 Work effectively under pressure.
 Typing (touch) 74wpm, friendly and positive telephone manner.
 Consult websites, access information, download material, manipulate and analyse data.
 Reception responsibilities, general office support, appointment scheduling.

INTERESTS

I enjoy traveling; I have visited Dubai, Egypt, Spain, America, Singapore, Greece, Israel and
more. I enjoy visiting the cinema and theater. I also enjoy trampolining, swimming and the
occasional horse riding session. In my spare time I take pleasure in baking, I attend baking
classes and crafting classes, I also enjoy reading.

REFERENCES

Available on request