Case Study: Contingent Workforce Management

Implementation and Change Management

Client Objective: About Bartech

A Fortune 100 company needed to replace both their internally managed vendor
management system and an outsourced Managed Service Provider program. The program • Founded in 1977
encompassed over 3,500 contract employees, 180 suppliers, and 40,000 users that span
over 14,000 locations. Bartech offered a cohesive and centralized contractor acquisition • Managing $2 billion
solution.
in contingent labor
Approach: and more than 25,000
 Executive management sponsorship was gained to obtain program support and ensure consultants for clients
compliance. worldwide
 Bartech developed a comprehensive current state analysis to understand the existing
environment and mapped the relationship of existing programs to client legacy • Known for managing
systems. Bartech also determined the impact of new processes to the overall business
entity. complex workforce
 A plan to implement new processes highlighting significant cost savings and improved management, MSP
productivity, with a streamlined approach to providing and managing contractors, was and VMS solutions for
developed. leading businesses
 Vendor management software was selected, configured, tested and integrated into
client systems.
 Suppliers were screened and registered for participation in the new program. All • Recipient of more
existing suppliers were enrolled to ensure continuity and plans for future rationalization than 50 supplier,
were developed. customer service and
 Effective communication processes were executed to enlist key stakeholders and to leadership awards
ensure buy-into “sell” the program internally.
 Bartech conducted detailed training on the program processes for all client users and
for approved suppliers with special attention given to key areas of change, benefits, • Certified Minority-Controlled
and compliance. Company (MCC)
 Bartech identified a skilled program management team with client-specific knowledge
that could successfully manage all contractor screening and administration.
 Bartech launched all users on a single technology platform, allowing for consistent
workflows and enterprise-wide visibility. Dedicated Bartech operational staff began to
fully support the program.

Results:
 Streamlined processes consistently applied across a large, diverse user and contractor
base.
 Managers worked with the Bartech operational team to ensure compliance to new
policies and processes.
 Suppliers are supported with mentoring and performance feedback, leading to
complete spend visibility and the elimination of maverick spend.
 Client is proactively provided with recommendations on continuous process
improvements that enhance the change management process.
 Bid process is now competitive resulting in a 6% cost savings and the ability to actively
manage margins.

Bartech is an industry-leading professional services firm delivering

contingent workforce and enterprise staffing solutions to Global
1000 firms. Managing more than 25,000 daily work assignments and
$2 billion in annualized spend, Bartech helps clients improve their
market position through greater efficiency, transparency and
reduced operational risks. With a 35 year proven track record,
Bartech continues to receive top industry recognition for its global
solutions.

www.bartechgroup.com