Module: ITIL2

Worksheet of Session3: Capacity Management CNET Department

Sana’a Community College 2nd Year

Name: _____________________________________________________________________

1. Define the following terms:

 Performance Management

 Application Sizing

 Modeling

 Capacity Planning

2. Objectives of Capacity Management

3. Activities of Capacity Management

 Monitoring

 Analysis

 Tuning

 Implementation

 Demand Management

 Populating the Capacity Database (CDB)

4. Critical Success Factors

5. Performance Indicators

6. Reports

7. Roles and Responsibilities

8. Costs and Problems