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TRAINERS METHODOLOGY LEVEL I

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Sample Session Plan

This is a sample session plan for Computer Hardware Servicing NC II.

SESSION PLAN

Sector : Information Communication Technology

Qualification Title : Computer Hardware Servicing NC-II

Unit of Competency : Diagnose and troubleshoot computer systems

Module Title : Diagnosing and troubleshooting computer systems

Learning Outcomes:

1. Plan and prepare for diagnosis of faults of computer systems

2. Diagnose faults of computer systems

3. Repair defects in computer systems and networks

4. Test systems and networks

A. INTRODUCTION

This unit covers the knowledge, skills and attitudes needed to diagnose computer systems and networks.

B. LEARNING ACTIVITIES

LO 1: Plan and prepare for diagnosis of faults of computer systems

Learning Content Methods Presentation Practice Feedback Resources Time

Trainee will be asked Trainee will answer Self- Compare answers

CBLM on
to read Information check 2.1.1 with the answer key
Computer System Diagnosing and
Modular/ Self-pace Sheet 2.1-1 on 2.1.1
Errors and Problems Troubleshooting
Computer System
Computer System
Errors and Problems

POST and Error Trainee will be asked Trainee will answer Self- Compare answers CBLM on
codes to read Information check 2.1-2 with the answer key Diagnosing and
Modular Self paced
Sheet 2.1-2 on POST 2.1-2 Troubleshooting
and Error codes Computer System

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 The trainee will be Trainee will perform Computer auto- Computer and
asked to use the learning activities in the feedback the e-learning
computer-based e-learning material. material
learning material on
Computer-based
the use POST and
learning
error codes to
diagnose computer
problems Trainee will answer self-checks with auto-
feedback

Lecture/discussion The trainer will discuss Trainer will play sample

the error beeps using a error beeps and ask
Presentation Trainer feedback on Presentation
presentation material. trainees to identify the
trainee’s responses Material on error
error
codes and beep
Demonstration codes

Read information sheet Answer Self-check 2.1-3 Compare answers with CBLM on
Hand tools and Their 2.1-3 on Hand tools on Hand tools and its the answer key 2.1-3. Diagnosing and
Modular/Self-pace
Uses. and its uses. uses. Troubleshooting
Computer System

Read information sheet Answer Self-check 2.1-4 Compare answers Information

2.1-4 on Safety on Safety precautions with the answer key2.1- Sheet 2.1-4 Self
Safety precautions Modular/Self-pace precautions 4 Check 2.1-4
Answers Key 2.1-
4

Modular/ Self- Read Information Answer Self-check2.1-5 Compare answers

pace Sheet 2.1-5 on with the answer key.
Diagnostic Tools 2.1.5 CBLM,
Presentation on
Diagnostic Tools
The trainer will
Lecture/discussions
discuss Diagnostic
Computer System
Tools using a Computer
Diagnostic Tools
presentation material

Evaluate performance
The trainee will be asked using performance
The trainer will
Demonstration to Perform Task Sheet criteria checklist 2.1-5
demonstrate how to
2.1-5 on how to use the
use the diagnostic
software diagnostic tools
tools

The Trainee will be asked Evaluate performance

to Perform Task Sheet using performance
2.1-6 on How to use criteria checklist 2.1-5
hardware diagnostic
tools.

LO 2: Diagnose faults of computer systems

Read information sheet Answer Self-check Compare CBLM on

2.2-1 on Parts and 2.2-1 on Parts and answers with Diagnosing and
functions of computer functions of computer the answer key Troubleshooting
Parts and functions of system system 2.2-1. Computer System
Modular/Self-pace
computer system Read information sheet Answer Self-check Compare CBLM on
2.2-2 on Parts and 2.2-2 on Parts and answers with Diagnosing and
functions of computer functions of computer the answer key Troubleshooting
system system 2.2-2 Computer System

Read information Sheet Answer Self-check Compare

CBLM on
Software ( operating 2.2.3 on Software ( Sheet 2.2.3 on answers with
Diagnosing and
system, application Modular/Self-pace operating system, Software ( operating the answer
Troubleshooting
software) application software) system, application key 2.2.3
Computer System
software)

Read information on Answer Self-check Compare CBLM on

Electrical theory 2.2.4 2.2.4 on Electrical answers with Diagnosing and
Electrical theory Modular/Self-pace
theory the answer Troubleshooting
key 2.2.4 Computer System

Read information sheet Answer Self-check Compare CBLM on

Techniques for
2.2-6 on Techniques for 2.2-6 on Techniques answers with Diagnosing and
diagnosing computer Modular/Self-pace
diagnosing computer for diagnosing the answer Troubleshooting
system
system computer system key 2.2-6 Computer System

/
 Trainer will demonstrate Evaluate CBLM on
how to diagnose performance Diagnosing and
Demonstration based on Troubleshooting
1. Hardware
Performance Computer System
components
Criteria
2. Software Trainees will perform
Checklist 2.2-6
components Task Sheet 2.2-6 on
how to diagnose
computer system.
Trainees will be asked to
Desktop
view a demonstration of
Computer
how to diagnose computer
Video Presentation
system

Video

LO 3 Repair defects in computer systems and networks

Trainee will be instructed Compare the CBLM on

Handling Computer to read information sheet Answer self-check answers to the Diagnosing and
Modular self-paced
components 2.3-1 on Handling 2.3-1 answer keys Troubleshooting
Computer Parts 2.3-1. Computer System

Trainer will demonstrate Trainee will Perform

how to replace computer Task Sheets on how to
components such as: replace defective
microprocessor
Demonstration 1. 1. Microprocessor
2. 2. Memory
3. 3. Video card
4. 4. Network card Desktop PC,
5. 5. Hard disk Task Sheets on Multi tester,
replacing defective
Trainee will be asked to LAN tester,
view a video presentation
Evaluate screw drivers,
on how to replace
Microprocessor – performance
defective parts such as: anti-static mat
2.3-1 using the
1. Microprocessor Performance antistatic wrist
Memory – 2.3-2
2. 2. Memory Criteria wrap
Video Presentation 3. 3. Video card Video Card - 2.3-3 Checklists
4. 4. Network card
Network card -2.3-4
Hard disk
Hard disk -2.3-5

The trainee will be asked

to observe as the other
Peer observation
trainee is performing the
tasks required.

Compare the CBLM on

Read information sheet Answer self-check
Basic Network answers to the Diagnosing and
Modular/Self-paced 2.3-2 Basic Network 2.3-2 Basic Network
Diagnostic and Repair answer keys Troubleshooting
Diagnostic and Repair Diagnostic and Repair
2.3-2 Computer System

Perform the Task

The trainer will
Sheet 2.3-7 on how to
demonstrate how to LAN tester, screw
diagnose and repair
Demonstration diagnose and repair driver, computer,
basic network
computer networks switch hub, wifi
Evaluate router, network
performance printer
using the
Performance
Trainee will be asked Criteria
Trainee will view video
to perform Task Sheet Checklist 2.3-7
presentation on how to
Video Presentation 2.3-7 on how to
diagnose and repair
diagnose and repair
networks
computer networks

Compare the
Read information sheet Answer self-check answers to the
Power supplies Modular/self paced
2.3-3 on Power Supplies 2.3-3 Supply answer keys
23-4.

/
 Trainee will be asked Evaluate Multi-tester, screw
The trainer will to perform Task Sheet performance driver, soldering
demonstrate how to 2.3-8 on how to using the gun, soldering
Demonstration
diagnose and repair power diagnose and repair Performance iron, power supply
supplies computer power Criteria
supplies Checklist 2.3-8

LO 4 Test Systems and Networks

Answer self-check 2.4-1 Compare the CBLM on

Guidelines for testing Read all information sheet answers to the Diagnosing and
computer system Modular Self-paced 2.4-1 Guidelines for answer keys Troubleshooting
testing computer system 2.4-1. Computer
System

The trainee will perform Evaluate CBLM on

Task Sheet 2.4-1 on how performance Diagnosing and
to test computer system using the Troubleshooting
The trainer will
and network Performance Computer
demonstrate how to test
Demonstration Criteria System
computer system and
Checklist 2.4-1
network.

Computer system
and network

Answer self-check 2.4-2 Compare work CBLM on

Read Information Sheet with the Diagnosing and
Network Information
Modular Self-paced 2.4-2 Network Information procedural Troubleshooting
Sharing
Sharing checklist 2.4-2 Computer
System

Trainees will perform Task Evaluate CBLM on

Sheet 2.4-3 on Sharing performance Diagnosing and
The trainer will information to different using the Troubleshooting
demonstrate how to computers in the network. Performance Computer
Demonstration Share Information to Criteria System
different computers in the Checklist
network.
Computer system
and network

C. Assessment Plan :

Written Test : Written test on the knowledge contents on Diagnostic and Troubleshooting Tools, OHS, Parts and Functions of Computer System and
Network, Electric Theory

Performance Test: Diagnosing and Troubleshooting computer system and networks

Interview: To follow-up demonstration and the dimensions of competency.

D. TEACHER’S SELF-REFLECTION OF THE SESSION

When the session plan was first used, it was observed that peer observation and peer mentoring is a very effective method because trainees learned faster
when learning from those who just discovered how the skill is to be done. The trainees discussed their experiences as they observe others. In the process they
learned from each other.

More activities for self-discovery maybe planned for trainees ages 18 to 21 but they also need an experienced peer because they tend to destroy more
materials.

Last modified: Tuesday, 5 March 2013, 10:14 AM

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