Subject: House Keeping Chapter: 10 Session: 18

Chapter Name: Planning trends in housekeeping

Topic 1 : Area Inventory list & Frequency schedules

Post Assignment:

MCQs: (Choose the right answer and write one sentence on it).

1. The first step of planning process is ….

a. Preparing frequency schedules
b. Division of work Document
c. Set performance standards
d. Set productivity standards
2. In the first step of planning, housekeeper identifies the…..comes under purview of housekeeping
department.
a. Areas
b. Vendors
c. Equipment
d. Services
3. Finally the division of work document is presented to the.….for review & approval.
a. Owners
b. Team members
c. Vendors
d. Executive committee
4. When & how often does the work have to be done is identified by….
a. Inventory levels
b. Productivity standards
c. Frequency schedules
d. None of the above
5. The frequency of cleaning depends on…..
a. Type of soiling
b. Amount of soiling
c. Item to be cleaned
d. All of the above
6. Cleaning of lights & switches should be done….
a. Once a week
b. Once a month
c. Twice a month
d. Everyday
 7. Floor tile polishing can be done….
a. Once a week
b. Once a month
c. Once in 6 months
d. Once in year
8. Bathroom Exhaust Vents cleaning must be done…..
a. Once a month
b. Twice a month
c. Once a week
d. Everyday

Short question:

1. Describe Division of work document.

2. Explain Area inventory lists.

3. How frequency schedules are helpful in operations.

Long question: (Optional )

1. Explain the planning process in brief.

Topic 2 : Performance Standards & Productivity standards

Post Assignment:

MCQs: (Choose the right answer and write one sentence on it).

1. …..describes how and to what standards the work is to be done.

a. Productivity Standards
b. Performance Standards
c. Work Schedules
d. Par Levels

2. …..is the key process in ensuring conformity to standards.

a. Supervision
b. Inspection
c. Evaluation
d. All of the above
 3. Performance standards must be reviewed & revised at least……
a. Once a Year
b. Twice a Year
c. Every quarter
d. None of the above
4. Productivity standards communicate the….of work expected to be completed.
a. Nature
b. Quality
c. Quantity
d. Duration
5. Productivity standards depend on various factors such as……
a. Type & age of property
b. Quality of employees & supervision
c. Expected Standards
d. All of the above
6. The example of recycled inventories is……
a. Guest amenities
b. Uniforms
c. Cleaning supplies
d. None of the above
7. ……refers to standard quantity of any inventoried item that must be on hand to support the
operations.
a. Par
b. Purchase
c. Supply
d. Amenities
8. …..lists the actual tasks to be carried out in a particular shift.
a. Division of work
b. Inventory
c. Work Schedule
d. None of the above

Short question:

1. Describe the role of performance standards.

2. Differentiate between work schedule & frequency schedule.

3. Explain the inventory level & Par level.