DESCRIPTIVES VARIABLES=Gender Age Duration Purpose Country Source REL1 REL2

REL3 REL4 REL5 RES1

RES2 RES3 RES4 ASSU1 ASSU2 ASSU3 ASSU4 EMP1 EMP2 EMP3 EMP4 TAN1 TAN2 TAN3
TAN4 TAN5
/STATISTICS=MEAN STDDEV MIN MAX.

Descriptives

Notes
Output Created 12-FEB-2020 12:42:14
Comments
Input Data C:\Users\user\Downloads\Su
dan GRP.sav
Active Dataset DataSet1
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data 150
File
Missing Value Handling Definition of Missing User defined missing values
are treated as missing.
Cases Used All non-missing data are
used.
Syntax DESCRIPTIVES
VARIABLES=Gender Age
Duration Purpose Country
Source REL1 REL2 REL3
REL4 REL5 RES1
RES2 RES3 RES4 ASSU1
ASSU2 ASSU3 ASSU4
EMP1 EMP2 EMP3 EMP4
TAN1 TAN2 TAN3 TAN4
TAN5
/STATISTICS=MEAN
STDDEV MIN MAX.
Resources Processor Time 00:00:00.03
Elapsed Time 00:00:00.42

Descriptive Statistics
N Minimum Maximum Mean Std. Deviation
Gender 150 1.00 3.00 1.4333 .54854
Age group 150 1.00 5.00 2.1133 .95212
Duration of Stay in Sauraha 150 1.00 3.00 1.2467 .50417
Purpose of Visit 150 1.00 4.00 1.7133 1.10117
Country of Residents 150 1.00 2.00 1.2933 .45682
Source helped you to choose 150 1.00 5.00 2.5267 1.40801
Hotel
When i faced a problem the 150 1.00 6.00 4.3133 .82035
hotel showed a sincere
intrest in slove it.
The hotel provided is 150 2.00 6.00 4.2533 .89882
services at the time it
promised to do so.
The hotel always informed 150 2.00 6.00 4.5667 .87789
me about when services will
be performed.
The hotel provided its right 150 1.00 6.00 4.0400 1.12256
the frist time.
The hotels services was error 150 1.00 6.00 3.6533 1.35105
free.
The hotel gave me prompt 150 1.00 5.00 3.9333 .94597
services.
The hotel was always willing 150 1.00 6.00 4.6800 .80535
to help me.
The hotel gave me quick 150 1.00 6.00 4.2600 .88560
check-in-process.
The hotel staffs were always 150 1.00 6.00 4.8733 .81345
polite while they provided the
services.
I always felt safe in hotel. 150 1.00 6.00 3.9067 1.19477
I felt safe with the transaction 150 2.00 6.00 4.1333 1.00780
with the hotel.
The hotel staffs were 150 2.00 6.00 4.4533 .84811
consistently courteous with
me.
The hotel staffs had enough 150 1.00 6.00 3.9600 1.20892
knowledge to answer my
questions.
The hotel gave personalized 150 1.00 6.00 3.6067 1.04847
attention to me.
The hotel staffs understood 150 2.00 6.00 3.8600 1.06834
my specific needs.
The hotel provieded in 150 1.00 6.00 3.7000 1.36961
service 24 hours.
The hotel served in my best 150 2.00 6.00 4.3933 1.00266
interests.
The hotel had modern 150 1.00 6.00 3.9133 .97579
equipment.
The hotel provided me with 150 2.00 6.00 4.3400 .81784
efficient communication
services.
The hotel provided digital pay 150 1.00 6.00 4.5133 1.21366
system.
the hotel had clean rooms, 150 3.00 6.00 4.8733 .70755
bathroom, and linens.
The hotel staffs were neat 150 3.00 6.00 4.7467 .88376
and clean in appearance.
Valid N (listwise) 150

CORRELATIONS
/VARIABLES=Gender SAT RES ASS EMP TAN REL
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.

Correlations

Notes
Output Created 12-FEB-2020 12:43:05
Comments
Input Data C:\Users\user\Downloads\Su
dan GRP.sav
Active Dataset DataSet1
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data 150
File
Missing Value Handling Definition of Missing User-defined missing values
are treated as missing.
Cases Used Statistics for each pair of
variables are based on all the
cases with valid data for that
pair.
Syntax CORRELATIONS
/VARIABLES=Gender SAT
RES ASS EMP TAN REL
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.
Resources Processor Time 00:00:00.06
Elapsed Time 00:00:00.10

Correlations
Gender SAT RES ASS EMP TAN
* *
Gender Pearson Correlation 1 .116 .062 .206 .191 .165*
Sig. (2-tailed) .158 .450 .011 .019 .043
N 150 150 150 150 150 150
SAT Pearson Correlation .116 1 .111 .252** .440** .364**
Sig. (2-tailed) .158 .176 .002 .000 .000
N 150 150 150 150 150 150
** **
RES Pearson Correlation .062 .111 1 .442 .293 .433**
Sig. (2-tailed) .450 .176 .000 .000 .000
N 150 150 150 150 150 150
* ** ** **
ASS Pearson Correlation .206 .252 .442 1 .555 .418**
Sig. (2-tailed) .011 .002 .000 .000 .000
 N 150 150 150 150 150 150
EMP Pearson Correlation .191* .440** .293** .555** 1 .518**
Sig. (2-tailed) .019 .000 .000 .000 .000
N 150 150 150 150 150 150
* ** ** ** **
TAN Pearson Correlation .165 .364 .433 .418 .518 1
Sig. (2-tailed) .043 .000 .000 .000 .000
N 150 150 150 150 150 150
* ** ** ** **
REL Pearson Correlation .175 .340 .475 .496 .634 .532**
Sig. (2-tailed) .032 .000 .000 .000 .000 .000
N 150 150 150 150 150 150

REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT SAT
/METHOD=ENTER RES ASS EMP TAN REL.

Regression

Notes
Output Created 12-FEB-2020 12:43:48
Comments
Input Data C:\Users\user\Downloads\Su
dan GRP.sav
Active Dataset DataSet1
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data 150
File
Missing Value Handling Definition of Missing User-defined missing values
are treated as missing.
 Cases Used Statistics are based on cases
with no missing values for
any variable used.
Syntax REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS
R ANOVA
/CRITERIA=PIN(.05)
POUT(.10)
/NOORIGIN
/DEPENDENT SAT
/METHOD=ENTER RES
ASS EMP TAN REL.
Resources Processor Time 00:00:00.03
Elapsed Time 00:00:00.11
Memory Required 5888 bytes
Additional Memory Required 0 bytes
for Residual Plots

Variables Entered/Removeda
Variables Variables
Model Entered Removed Method
1 REL, RES, ASS, . Enter
b
TAN, EMP

a. Dependent Variable: SAT

b. All requested variables entered.

Model Summary
Adjusted R Std. Error of the
Model R R Square Square Estimate
a
1 .478 .228 .202 .69184

a. Predictors: (Constant), REL, RES, ASS, TAN, EMP

ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression 20.409 5 4.082 8.528 .000b
Residual 68.924 144 .479
Total 89.333 149

a. Dependent Variable: SAT

b. Predictors: (Constant), REL, RES, ASS, TAN, EMP

Coefficientsa
Standardized
Unstandardized Coefficients Coefficients
Model B Std. Error Beta t Sig.
1 (Constant) 1.977 .498 3.967 .000
RES -.137 .113 -.109 -1.216 .226
ASS -.002 .094 -.002 -.018 .985
EMP .262 .088 .313 2.965 .004
TAN .255 .117 .204 2.186 .030
REL .099 .121 .086 .819 .414

a. Dependent Variable: SAT