PRE NE HA HANDBOOK V8 20200827 With Answer PDF

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MODULE V8 20200826

PRE- NATURAL EXECUTIVE


ENTRY HANDBOOK
BASIC GUIDELINE + 300 SAMPLE QUESTION S

NAME
PRE NE-ENTRY HANDBOOK

Table of Content

PART PAGE

COMPANY PROFILE 2 –5

BEYOND STANDARDS 6

ORGANIZATION 7

PRODUCT 8 – 18

SAMPLE QUESTIONS 19 – 111

Copyright by Training & DevelopmentDepartment 1


PRE NE-ENTRY HANDBOOK

Company Introduction
Cuckoo International (MAL) was established on 1 October 2014 to bring
Cuckoo Water Purifiers, Air Purifier and Rice Cooker to the Malaysian market.
Headed by the CEO Mr. Hoe Kian Choon (Mr. KC Hoe), who possesses over 10
years of experience in the wellness industry, Cuckoo Malaysia achieved an
astounding 200% growth within the first 1 year of operation, a tremendous
record that has not been bettered since.

Mr. KC Hoe and his team persevered in working towards their mission of
bringing happiness and wellness to the consumers. Mr. KC Hoe understands that a
good and innovative product is essential in starting a new business that caters to
the good standards of healthier living, and that's why he has chosen Cuckoo.

CUCKOO PHILOSOPHY

In our quest to deliver satisfaction to our customers, and to enable our


users to have confidence in our brand and services, we have ingrainedthe
'BEYOND STANDARDS' philosophy into all that we do.

“BEYOND STANDARD”

CUCKOO VISION
Tobecome No.1 choice in healthy home appliances brand in Asia

CUCKOO MISSION

Togo beyond standards in all that we do.


Tobring happiness & wellness to Cuckooconsumers
Togrow the company organically and to become a socially responsible
organisation.

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PRE NE-ENTRY HANDBOOK

CUCKOO PROFILE

Official Establishment : October 1, 2014


Headquarters Addr : 16th Floor, Menara Bangkok Bank,
Laman Sentral Berjaya,
No. 105,Jalan Ampang,
50450 Kuala Lumpur.

Distribution Centre Addr : 753– Jalan Subang 3,


Taman Perindustrian Subang,
47610 Subang Jaya,Selangor.

Call Centre Addr : Ekocheras Office Suites


Level A-15-02 EkoCheras, No.693, Batu5,
Jalan Cheras,56000 KualaLumpur.

HQ No. : 1800 888181


Official Website : cuckoo.com.my
Official Facebook : http://www.facebook.com/CuckooInternational
Official Instagram : Cuckooofficial
CEO : Mr KC,Hoe
CKI Paid Up : RM38,287,800million
Authorized Capital : RM25,000,000million
Main Products : WaterPurifiers,Air Purifiers, Multi Cookers,
Kitchen Appliances

Manufacturer : Cuckoo Electronics Co.,Ltd

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PRE NE-ENTRY HANDBOOK

CUCKOO ORGANIZATIONAL CHART

CUCKOO AMBASSADORS 2020

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PRE NE-ENTRY HANDBOOK

Company Culture
CUCKOO SPIRIT (APPLAUSE)

CuckooSpirit
1 2 Go
Clap:
1, 2, 3, 4 (Slow clap);
1, 2 (Speed Up);
1, 2 (Speed Up);
Follow by a vigorous and high-spirited shout “CUCKOO”
*At the same time, raise your right hand to eye level and form a “C”!

CUCKOO HANDSHAKE

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PRE NE-ENTRY HANDBOOK

Cuckoo Beyond Standard

WATER BEYOND STANDARDS FILTER BEYOND STANDARDS

SERVICE BEYOND STANDARDS TECHNOLOGY BEYOND STANDARDS

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PRE NE-ENTRY HANDBOOK

Cuckoo Organization
NATURAL SALES DIVISION

SERVICE DIVISION COLLECTION ORGANIZATION

Natural
Doctor

Chief Collection
Collection Manager
Natural Manager
Doctress

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PRE NE-ENTRY HANDBOOK

Product – Water Filtration

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PRE NE-ENTRY HANDBOOK

Product – Water Purifier

VIVID

Product Size:
220(W) X 512(D) X 490(H)mm
Product Weight:
7.9 kg

FILTRATION TYPE N a n o Positive Filtration System with 4 Filters (6-Stage Filtration)

T A N K CAPACITY Hot - 5.3L, W a r m - 1.3L


MATERIAL Antibacterial Stainless Steel Water Tank
POWER CONSUMPTIO Hot - 8 0 0 W

1 ) M a s s i v e Hot Water T a n k (5.3L)


P P R OD U CT SPECIALTY 2 ) Hot Water Temperature I n d ica to r ( 3 Level)
3 ) W a r m Temperature D r i n k i n g Water

FILTER N A M E D U R A T I ON
Sediment Filter Every 4 M o n th s
FILTER & SERVICE Pre Carbon Filter Every 8 M o n th s
Natural Filter Every 12 M o n th s
N a n o Positive Filter Every 12 M o n th s

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PRE NE-ENTRY HANDBOOK

Product – Water Purifier

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PRE NE-ENTRY HANDBOOK

Product – Water Purifier

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PRE NE-ENTRY HANDBOOK

Product – Point of Entry

Unique Selling Point (USP)


• Simple maintenance – no backwash
• UF Filtration 0.01 micron – latest membrane-based technology
• Superior Technology – PVDF (hydrophilic, durable, ease cleaning
& maintenance)
• Ideal Choice for Landed Property & Condominium/Apartment
(Recommended Vertical)
• Water Saving Flushing Maintenance
• Safety Lock – Easy Operation & EasyInstallation
• Environmentally Friendly – Durable All-Weather Maintenance
• Hassle- Free Auto Flushing System – Using AutoTimer
• PRIME Design – Anti-Rust with Stainless Steel Casing & Shape With
No Grooves For BacteriaDecomposition
• Tank capacity – without filter (4.0Liter)

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PRE NE-ENTRY HANDBOOK

Product – Water Purifier


Auto Pressure
Faucet Size ofFilter
Product Sterilization Minimum
Sterilization (inch)
Time (psi)
King Top,
King Stand,
Fusion Top Manual Top – 8 inch
Electro N/A 5 psi Stand – 11 inch
& Queen
Stand Sterilizer (10
mins)
Iris Top&
N/A 7 psi 8 inch
XCEL

Marvel N/A N/A 10 psi


8 inch
Icon 1 hour 3-5 minutes 10 psi

Prince Top 1 minute N/A 15 psi 4 inch

Product Hot Temperature(°C) Cold Temperature(°C)

King Top, King Stand,


Fusion Top & Queen 85 – 88 4–7
Stand

Iris Top 90 3 –7

XCEL 85 – 88 4–7

Icon 90
3 –7
Prince Top 40,50,60,70 & Hot (80)

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PRE NE-ENTRY HANDBOOK

Product – Air Filtration

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PRE NE-ENTRY HANDBOOK

Product – Air Purifier

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PRE NE-ENTRY HANDBOOK

Product – Multi- cooker

Copyright by Training & DevelopmentDepartment 16


PRE NE-ENTRY HANDBOOK

Product – Smart Features MC

Copyright by Training & DevelopmentDepartment 17


PRE NE-ENTRY HANDBOOK

Product – Kitchen Appliances

Copyright by Training & DevelopmentDepartment 18


PRE NE-ENTRY HANDBOOK

Product – Cuckoo Ezy

Product Size:
260mm(H) x 70mm(D)
Product Weight:
246 g

MODEL CS-A020AW
POWER CONSUMPTION 5W
BOTTLE CAPACITY 250ml (Recommendation 200ml)
WETTED PART MATERIAL PCTG (BPA Free)
CHARGING TIME 3~4 Hour (Can be used up to 12~13 times)

❶ Strong Disinfecting
❷ USB Charging ❸ Eco-Friendly Usage ❹ One Touch Generate
Power

Eco-Friendly Disinfectant One touch button to generate


Can Kill and Deodorize up to Charge only 3 – 4 hours and
Generator (Harmless to Human & Electrolyzed Water (3 min/6
99.9% of germs & odor can use up to 12 – 13 times
Pets) min)

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PRE NE-ENTRY HANDBOOK

Product – Cuckoo Ezy


❺ Easy to Use ❻ Semi-Automatic Spray ❼ LED Light Indication on Usage

LED light Indicator


Can be use anywhere & anytime Can spray Farther & Wider with just Blue = Available;
(Wireless) one simple press Red Blink = Need Charging;
Red = Charging

❽ Pesticides removal & Household Disinfectant ❾ PET Bottle Compatible

Can be used to remove residual pesticides & disinfect Main Base is compatible with PET (polyethylene
household items (fork/spoon/baby supplies) terephthalate) bottles

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PRE NE-ENTRY HANDBOOK

Product – Cuckoo Ezy

CUCKOO Ezy
Spray Head Water Main Base
Bottle

CUCKOO Ezy Can Be Used Everywhere!

In the House In the Kitchen In the Bedroom


Furniture, Children Toys, Kitchen & Cooking Utensils, Products that can’t be
Household Appliances, & etc Fruits, Vegetable & etc washed every time (Bed,
Sofa, Pillow, Bolster)

In the Bathroom In the Office In the Car


Toilet Bowl, Floor, Bathtubs, Keyboard, Mouse, Table, Steering Wheel, Hand Brake,
& Sink Chair, & etc Cushion, & etc

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PRE NE-ENTRY HANDBOOK

Product – WonderKlean Disinfection


Service

Package Name Standard Superior


No to Tablet 1 3
Area of Disinfecting 1500 sqft 4500 sqft

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PRE NE-ENTRY HANDBOOK

Product – WonderKlean Disinfection


Service

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PRE NE-ENTRY HANDBOOK

300 SAMPLE
QUESTIONS

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PRE NE-ENTRY HANDBOOK

Question Content

NUMBER OF
PART PAGE
QUESTIONS

A : COMPANY PROFILE 15 26 – 30

B : BEYOND STANDARDS 15 31 – 35

C : ORGANIZATION 35 36 – 47

D : PRODUCT 213 48 – 118

E : PAYMENT PLAN 6 119 – 120

F : CUCKOO + APPS 5 121 – 122

TOTAL 289

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THEORY ASSESSMENT –PART A

Company Profile
1. Where is Cuckoo product originatedfrom?
Dari manakah produk Cuckooberasal?
A.Taiwan B.Korea
A.Taiwan B.Korea
C.Japan D. Philippines
C.Jepun D. Filipina

2. When was Cuckoo Koreaestablished?


Bilakah Cuckoo Korea ditubuhkan?

A.2011 B.1957
C. 1978 D.1999

3. When was Cuckoo International (MAL) SdnBhd established?


Bilakah Cuckoo International (MAL) Sdn Bhd ditubuhkan?
A. Tuesday, 1 October, 2013 B. Saturday, 1 October,2011

A. Selasa, 1 Oktober.2013 B. Sabtu, 1 Oktober.2011

C. Tuesday,1 October, 2013 D. Wednesday, 1 October, 2014


C. Selasa, 1 Oktober.2013 D. Rabu, 1 Oktober. 2014

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THEORY ASSESSMENT –PART A

4. Who is the CEO of Cuckoo International (MAL) Sdn Bhd?


Siapakah CEO Cuckoo International (MAL) SdnBhd?

A. Mr BennyTan B. Mr TohSengLee

A. En. BennyTan B. En. TohSengLee

C. Mr KCHoe D. MrWHMak
C. En. KCHoe D. En. WHMak

5. The following areCuckoo productsrange in Malaysia except…


Berikut adalah jenis-jenis produk Cuckoo di Malaysia kecuali…

A. WaterPurifier B. AirPurifier

A. PenapisAir B. PenapisUdara

C. Comforter D.Multi-cooker

C.Comforter D. PeriukSerbaguna

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THEORY ASSESSMENT –PART A

6. What kind of service is provided byCuckoo?


Apakah jenis perkhidmatan yang disediakan oleh Cuckoo?
A. Hairstyling every 4months B. Filter change every 4months
A.Pendandanan rambut setiap4
B. Penukaran filter setiap 4 bulan
bulan
C. Engine oil change every4 D. Food delivery every 4months
months
C. Penukaran minyak enjin setiap4 D. Penghantaran makanan setiap 4
bulan bulan

7. Cuckoo product is Halal certified.

Cuckoo produk adalah disahkan Halal.

A.True B.False

A.Benar B. Salah

C. NotSure D. None of the above

C. TidakPasti D. Tiada yang diatas

8. Cuckoo product is not SIRIM certified.

Cuckoo produk tidak disahkan oleh SIRIM.

A. True B. False

A. Benar B. Salah

C. Not Sure D. None of theabove

C. TidakPasti D. Tiada yang diatas

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THEORY ASSESSMENT –PART A

9. Cuckoo is holding 2 records in 2018 The Malaysia Bookof Records

Cuckoo mempunyai dua rekod pada 2018 di The Malaysia Book of Records

A. True B. False

A. Benar B. Salah

C. Not Sure D. None of theabove

C. Tidak Pasti D. Tiada yang diatas

10. What is NE Support Carelinenumber?

Apakah nombor talian khidmat pelanggan NE (NE Support Careline)?

A. 03 3333 3333 B. 03 888 8888

C. 03 2603 3333 D. 01 2345 6789

11. What is Cuckoo CustomerCareline number?

Apakah nombor Careline Pelanggan Cuckoo?

A. 1300 88 2525 B. 1300 888333

C. 1400 88 8181 D. 1800 888181

12. Below are Cuckoo Brand Motive except…

Dibawah merupakan Cuckoo Brand Motif kecuali…

A. Love B. Happiness

C. Emotion D. Ahead

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THEORY ASSESSMENT –PART A

13. If customer has an inquiry, he can email to .


Jika pelanggan ada soalan, beliau boleh menghantar e-mel kepada
.
A. info@kuku.com.my B. info@cuka.com.my
C. info@cuckoo.com.my D. ufo@cuckoo.zom.bi

14. Customer can contact Cuckoo with the following options except…

Pelanggan boleh menghubungi Cuckoo dengan pilihan berikut kecuali...

A. Careline: 1800 88 8181 B. Email: info@cuckoo.com.my

A. Talian: 1800 88 8181 B. E-mel: info@cuckoo.com.my

C. Live Chat D. Pigeon Post

D. Live Chat D. Pos Merpati

15. What is the Cuckoo philosophy?


Apakah falsafah Cuckoo?

A. Beyond Life B. Beyond Service


C. Beyond standards D. Batman Beyond

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THEORY ASSESSMENT –PART B

Beyond Standards
16. Which of the following is not Cuckoo BeyondStandards?

Antara berikut yang manakah bukan Cuckoo Beyond Standards?

A. Water Beyond Standard B. Filter BeyondStandard

A. Air Beyond Standard B. Penapis Beyond Standard

C. Waffle Beyond Standard D. Technology BeyondStandard

C. Wafel Beyond Standard D. Teknologi BeyondStandard

17. Cuckoo philosophy is 'Beyond Standards'.

Falsafah Cuckoo adalah 'Beyond Standards'.

A. True B. False

A. Benar B. Salah

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

18. WHO stands for World Health Organization.

WHO bermaksud World Health Organization.

A. True B. False

A. Benar B. Salah

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

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THEORY ASSESSMENT –PART B

19. Which of the following are the sources of indoor air pollution?

Antara berikut yang manakah sumber pencemaran udara dalaman?

A. cigarette's smoke, pet dander, B. House plants,vase


cooking gas
A. Asap rokok, bulu haiwan,gas B. Tumbuhan di rumah, pasu
masak
C. fish aquarium, ceiling fan D. tv, radio
C. akuarium ikan, kipas syiling D. tv, radio

20. Which of the following are NOT the source of indoor air pollution?

Antara berikut yang manakah BUKAN sumber pencemaran udara


dalaman?
A. cigarette's smoke B. pet dander

A. Asap rokok B. Bulu haiwan

C. cactus D. cleaning agents (detergents)

C.Kaktus D. Ejen pembersihan (peluntur,


pencuci lantai dansebagainya)

21. Cigarette's smoke, pet dander, and cooking gas are the sources of indoor air
pollution.
Asap rokok, bulu haiwan, dan gas memasak adalah sumber
pencemaran udara dalaman.
A. True B. False

A. Benar B. Salah

C. Not Sure D. None of theabove

C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 32


THEORY ASSESSMENT –PART B

22. Cuckoo water contains mineral such as Calcium, Magnesium,


Potassium and Sodium
Air Cuckoo mengandungi mineral seperti Kalsium, Magnesium, Potassium
dan Sodium
A. True B. False

A. Benar B. Salah

C. Not Sure D. None of theabove

C. Tidak Pasti D. Tiada yang diatas

23. Cuckoo water has nomineral.

Air Cuckoo tidak mengandungi mineral.

A. True B. False

A. Benar B. Salah

C. NotSure D. None ofthe above

C. Tidak Pasti D. Tiada yang diatas

24. Which of the following is the best pH for drinking water based on WHO?

Antara berikut manakah pH yang terbaik untuk air minuman berdasarkan


WHO?
A. pH 1.5 - 2.5 B. pH 6.5 -9.5

A. pH 1.5 – 2.5 B. pH 6.5 –9.5

C. pH 10 - 11 D. pH 1 -14

C. pH 10 - 11 D. pH 1 -14

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THEORY ASSESSMENT –PART B

25. Cuckoo water pH is average pH7.5.


pH air Cuckoo adalah purata pH7.5.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

26. Which of the following is NOT cover under Cuckoo NCS package&
warranty?
Antara berikut yang manakah tidak tertakluk di bawah pakej & waranti
Cuckoo NCS?
A. Free labour fee B. Free filter change 4 months once
A. Kos buruh percuma B. Percuma penukaran Filter setiap
4 bulan
C. Repair damaged product done by D. Free 1-time relocation per year
human
C. Membaiki produk rosak akibat D. Percuma relokasi 1 kali Setiap
kecuaian manusia Tahun

27. “Average pH7.5 & high mineral alkaline water” are statement for?
"Purata air alkali pH 7.5 dan tinggi mineral" adalah pernyataan untuk?
A. Water Beyond Standards B. Service Beyond Standards
C. Technology Beyond Standards D. Filter Beyond Standards

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THEORY ASSESSMENT –PART B

28. What is not the right statement for Filter Beyond Standard?
Penyataan manakah yang tidak benar mengenai ‘Filter Beyond
Standards’?
A. 4 steps of filter B. 6 stages of filtrationsystem
A. 4 Langkah penapis B. 6 peringkat penapisan
C. Patented Natural & Nano
Positive Filter D. Contain high minerals
C. Natural & Nano PositiveFilter D. Mengandungi mineral
Berpaten yang tinggi

29. What is the water pH for cuckoo alkaline water?


Apakah bacaan pH bagi air alkali Cuckoo
A. Average pH 6.5 B. Average pH 7.5
A. Purata pH 6.5 B. Purata pH 7.5
C. Average pH 8.5 D. Average pH 7
C. Purata pH 8.5 D. Purata pH 7

30. What are the important minerals that can be found in Cuckoo alkaline
water?
Apakah mineral penting yang terdapat dalam air beralkali Cuckoo?
A. Calcium & Magnesium B. Mercury &Iron
C. Lead & Nitrogen D. Fluoride & Potassium

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THEORY ASSESSMENT –PART C

Organization
31. The sales agent in Cuckoo is known as…
Ejen jualan di Cuckoo dikenali sebagai...
A. Natural Executive (NE) B. Mineral Executive (ME)
C. Natural Consultant (NC) D. Mineral Consultant (MC)

32. Natural Executive(NE) is in charge of…


Natural Executive (NE) bertanggung jawab dalam...
A. Maintenance B. Sales
A. Penyelenggaraan B. Jualan
C. Collection D. Installation
C. Pengumpulan D. Pemasangan

33. Which of the following is the correct sequence for Natural Sales
Division hierarchy?
Antara berikut yang manakah susunan yang betul untuk hierarki Natural
Sales Division?
A. NE, NCM, NM, NCO B. NE, NM, NCO, NCM
C. NCO, NM, NE, NCM D. NE, NM, NCM, NCO

34. Natural Executive (NE) is allowed to do sales all across Malaysia.


Natural Executive (NE) dibenarkan melakukan jualan di seluruh Malaysia.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

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THEORY ASSESSMENT – PART C

35. Can someone without Malaysia citizenship become Natural Executive(NE)


in Malaysia?
Bolehkah seseorang tanpa kewarganegaraan Malaysia menjadi Natural
Executive (NE) di Malaysia?
A. Yes B. No
A. Ya B. Tidak
C. Not sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

36. Do you need to pay to become Natural Executive(NE)?


Adakah anda perlu membayar untuk menjadi sebagai seorang Natural
Executive (NE)?
A. Yes B. No
A. Ya B. Tidak
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

37. Can Natural Executive (NE) accept physical cash fromthecustomer?


Bolehkah Natural Executive (NE) menerima wang tunai daripada
pelanggan?

A. Yes B. Yes but only for booking


A. Ya B. Ya tapi untuk tempahan saja
C. No
D. None of the above
C. Tidak D. Tiada yang diatas

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THEORY ASSESSMENT –PART C

38. How much is the fee to become Natural Executive(NE)?

Berapakah yuran yang dikenakan untuk menjadi seorang Natural Executive


(NE)?
A. RM 20.00 B. RM 75.47
C. RM 150.00 D. None of the above

39. Natural Executive (NE) is only allowed to do sales in their own state.

Natural Executive (NE) hanya dibenarkan membuat jualan di negeri


mereka sendiri.
A. True B. False

A. Benar B. Salah

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

40. “Install the Cuckoo product & ICS” are main job task for Cuckoo Natural
Doctor.
Tugas utama bagi Cuckoo Natural Doctor adalah “pemasangan
produk Cuckoo dan ICS”.
A. True B. False

A. Benar B. Salah

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 38


THEORY ASSESSMENT –PART C

41. The main job task for Cuckoo Natural Doctress (NDS) are doing direct
sales & service Cuckoo product.
Tugas utama bagi Cuckoo Natural Doctress (NDS) adalah jualan
langsung dan servis produk Cuckoo.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

42. Natural care service visitation for water purifier is every months.

Lawatan Natural Care Service untuk mesin penapis air adalah setiap
bulan.
A.4 B.5
C.6 D.7

43. Natural care service visitation for air purifieris every months.
Lawatan Natural Care Service untuk mesin penapis udara adalah setiap
bulan .
A.4 B.5
C.6 D.7

44. Natural care service visitation formulti-cookeris every months.


Lawatan Natural Care Service untuk multi-cooker adalah setiap
bulan .
A.4 B. 5
C.6 D. None of the above

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THEORY ASSESSMENT – PART C

45. Natural care service visitation for Inductrio is every months.

Lawatan Natural Care Service untuk Inductrio adalah setiap


bulan .
A. 4 B.5

C. 6 D.7

46. The installation is conducted by professionally-trained Natural Doctor(ND).

Pemasangan akan dijalankan oleh Natural Doctor (ND) profesional yang


terlatih.
A. True B. False

A. Benar B. Salah
C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

47. The periodic servicing is conducted by professionally-trained Natural


Doctress (NDS).
Perkhidmatan setiap tempoh masa tetap dijalankan oleh Natural Doctress
(NDS) yang professional.
A. True B. False

A. Benar B. Salah

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

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THEORY ASSESSMENT –PART C

48. The Natural Care Service team consists of Natural & Natural
.
Pasukan Natural Care Service terdiri daripada Natural & Natural
.
A. Policeman, Policewoman B. Waiter, Waitress
C. Doctor, Doctress D. Actor, Actress

49. What does ND stand for?


Apakah maksud ND ?

A. NaturalExecutive B. Nursing Doctor

C. Natural Doctor D. Supernatural Doctor

50. What does NDS stand for?


Apakah maksud NDS ?

A. Natural Executive B. Nursing Doctress


C. Natural Doctress D. Supernatural Doctress

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THEORY ASSESSMENT –PART C

51. Natural Doctor (ND)main job scope is…

Skop utama kerja Natural Doctor (ND) adalah...

A. Sales B. Collection

A. Jualan B. Pengumpulan

C. Repairing car D. Installing Cuckoo Product

C. Membaiki Kereta D. Memasang produk Cuckoo

52. Natural Doctor (ND) is allowed todo electrical wiring at customer's house
as long as he is certified electrician.
Natural Doctor (ND) dibenarkan melakukan pendawaian elektrik di
rumah pelanggan asalkan ia juruelektrik bertauliah.
A. True B. False

A. Benar B. Salah

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

53. NaturalDoctress(NDS)main job scopeis…

Skop utama kerja Natural Doctress (NDS) adalah...

A. Sales B. Collection

A. Jualan B. Pengumpulan

C. Servicing Cuckoo Product D. Repairing car

C. Servis Produk Cuckoo D. Membaiki Kereta

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THEORY ASSESSMENT – PART C

54. Natural Doctressuses sterilizer to sterilize customer's product


from microorganisms.
Natural Doctress menggunakan sterilizer untuk mensterilkan
produk pelanggan daripada mikroorganisma.

A.Grill B.Fry
A.Bakar B. Goreng

C. Roast D.Steam

C.Panggang D.Stim

55. Natural Doctress use Roast sterilizer to sterilize productfrom


microorganisms.
Natural Doctress (NDS) menggunakan pensterilan panggang untuk
mensterilkan produk pelanggan dari mikroorganisma.
A. True B. False

A. Benar B. Salah

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

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THEORY ASSESSMENT –PART C

56. Natural Doctress (NDS)uses Electro to sterilize the tank, faucet&


tubing of selected water purifiers.
Natural Doctress (NDS)menggunakan Elektro untuk mensteril
tangki, faucet dan tubing penapis air yang terpilih.

A. Energizer B. Organizer
C. Sterilizer D.Appetizer

57. Natural Doctress (NDS) uses Electro Energizer to sterilize the tank of
selected water purifiers.
Natural Doctress (NDS) menggunakan Electro Energizer untuk mensteril
tangki penapis air yang terpilih.
A. True B. False

A. Benar B. Salah

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 44


THEORY ASSESSMENT –PART C

58. How many NCS Check Point for Cuckoowater purifier?


Berapakah jumlah NCS Checkpoint untuk penapis air Cuckoo?
A. 6 B. 8
C. 12 D. 15

59. How many NCS Check Point for Cuckoo PrimeX1?


Berapakah jumlah NCS Check Point untuk Cuckoo Prime X1?
A. 6 B. 8
C. 12 D. 15

60. How many NCS Check Point for Cuckoo air purifier?
Berapakah jumlah NCS Check Point untuk penulenan udara Cuckoo?
A. 6 B. 8
C. 12 D. 15

61. How many NCS Check Point for Cuckoo Inductrio?


Berapakah jumlah NCS Check Point untuk Cuckoo Inductrio?
A. 6 B. 8
C. 12 D. 15

Copyright by Training & Development Department 45


THEORY ASSESSMENT –PART C

62. How many NCS Check Point forCuckoo multi-cooker?

Berapakah jumlah NCS Check Point untuk Cuckoo multi-cooker?

A. 8 B. 12

C. 15 D. None of the above

63. Customer is allowed to install product on his own, right after purchasing
process.
Pelanggan dibenarkan memasang produk sendiri, selepasproses
pembelian.
A. True B. False

A. Benar B. Salah

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

64. Does Cuckoo water purifier come with water pump in the package?
Adakah penapis air Cuckoo didatangkan bersama dengan pam air dalam
pakej?
A. Yes B.No

A. Yes B.No

C. Not Sure D. None ofthe above

C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 46


THEORY ASSESSMENT –PART C

65. Within active warranty period, customer can enjoy free 1-time relocation-
installation per year.
Dalam tempoh jaminan aktif, pelangan boleh menikmati percuma
permasangan pemindahan setiap tahun.
A. True B. False

A. Benar B. Salah

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

66. Collection Advisor (CA)'s main job scope is…

Skop utama kerja Collection Advisor (CA) adalah...

A. Installation B. Collection

A. Pemasangan B. Pengumpulan

C. Sale D.Service

C. Jualan D.Servis

Copyright by Training & Development Department 47


THEORY ASSESSMENT –PART D

Products
67. Name the product below
Namakan produk di bawah

A. Choco Top B. Prince Top


C. Queen Top D. King Top

68. Name the product below


Namakan produk di bawah

A. Choco Stand B. Prince Stand


C. Queen Stand D. King Stand

Copyright by Training & Development Department 48


THEORY ASSESSMENT –PART D

69. Name the product below


Namakan produk di bawah

A. Cushion Top B. Fusion Top


C. Mele Top D. Fashion Top

70. Name the product below


Namakan produk di bawah

A. Choco Stand B. Prince Stand


C. Queen Stand D. King Stand

Copyright by Training & Development Department 49


THEORY ASSESSMENT –PART D

71. Name the product below


Namakan produk di bawah

A. Xcel B. Word
C. Power Point D. Accel

72. Name the product below


Namakan produk di bawah

A. Isee Top B. Iris Top


C. Ice Top D. IrishTop

73. Name the product below


Namakan produk di bawah

A. Icome B. Island
C. Iswear D. Icon

Copyright by Training & Development Department 50


THEORY ASSESSMENT –PART D

74. Name the product below


Namakan produk di bawah

A. Choco Top B. Prince Top

C. Queen Top D. King Top

75. Name the product below


Namakan produk di bawah

A.Marvel B. Avengers

C. Maleficient D. MarkIV

76. Name the product below


Namakan produk di bawah

A. OptimusPrime B. PrimeX1
C. PrimeMinister D. Premier

Copyright by Training & Development Department 51


THEORY ASSESSMENT –PART D

77. What is the correct sequence of water purifier's filter arrangement.

Apakah susunan yang betul bagi filter dalam penapis air Cuckoo?

A. Sediment filter, Pre-carbon B. Pre-carbon filter, Sediment


filter, Nano Positive filter and filter, Natural filter and Nano
Natural filter Positive filter
C. Sediment filter, Pre-carbon D. Nano Positive filter, Sediment
filter, Natural filter and Nano filter, Pre-carbon filter andNatural
Positive filter filter

78. Which Cuckoo filters are patented?


Water filter Cuckoo yang manakah dipatenkan?
A. Sediment & Pre-carbon B. Natural & Nano Positive

C. Sediment & Natural D. Pre-carbon & Nano Positive

79. Which of the following filter is responsible to remove odors and


chlorine?
Antara filter berikut, yang manakah bertanggungjawab untuk menapis
bau dan klorin?
A. Sediment filter B. Pre-carbon filter

C. Natural filter D. Nano Positive filter

Copyright by Training & Development Department 52


THEORY ASSESSMENT –PART D

80. Which of the following filter is responsible to remove sand, soil, dust,
rust and dirt?
Antara filter berikut, yang manakah bertanggungjawab untuk menapis
pasir, tanah, habuk, karat dan kotoran?
A. Sediment filter B. Pre-carbon filter
C. Natural filter D. Nano Positive filter

81. The red colour indicator on Cuckoo air purifier indicate air is bad.
Penunjuk warna merah pada penapis udara Cuckoo menunjukkan udara
buruk.
A. True B. False

C. Not Sure D. None of theabove

82. Which of the following filter is responsible to remove bacteria, virus and
heavy metals?
Antara filter berikut, yang manakah yang bertanggungjawab untuk
menapis bakteria, virus dan logam berat?
A. Sediment filter B. Pre-carbonfilter

C. Natural filter D. Nano Positive filter

83. Which of the following filter is responsible to supply minerals, stabilize pH


& protect against R.O.S?
Antara filter berikut, yang manakah yang bertanggungjawab untuk
membekalkan mineral, menstabilkan pH dan melindungi dari R.O.S?
A. Sediment filter B. Pre-carbonfilter

C. Natural filter D. Nano Positive filter

Copyright by Training & Development Department 53


THEORY ASSESSMENT –PART D

84. What is the filter replacement cycle for Sediment filter?


Apakah kitaran penggantian untuk Sediment filter?
A. Clean every 2 weeks B. 4 months
A. Cuci setiap 2 minggu B. 4 bulan
C. 8 months D. 12 months
C. 8 bulan D. 12 bulan

85. What is the filter replacement cycle for Pre-carbon filter?


Apakah kitaran penggantian untuk Pre Carbon filter?
A. Clean every 2weeks B. 4months
A. Cuci setiap 2 minggu B. 4 bulan
C. 8 months D. 12 months
C. 8 bulan D. 12 bulan

86. What is the filter replacement cycle for Natural filter?


Apakah kitaran penggantian untuk Natural filter?
A. Clean every 2 weeks B. 4months
A. Cuci setiap 2 minggu B. 4 bulan
C. 8 months D. 12 months
C. 8 bulan D. 12 bulan

87. What is the filter replacement cycle for Nano Positive filter?
Apakah kitaran penggantian untuk Nano Positive filter?
A. Clean every 2 weeks B. 4months
A. Cuci setiap 2 minggu B. 4 bulan
C. 8 months D. 12 months
C. 8 bulan D. 12 bulan

Copyright by Training & Development Department 54


THEORY ASSESSMENT –PART D

88. Sediment filter are made of materials such as..


Sediment filter diperbuat daripada bahan seperti..
A. Polypropylene B. Compress Activated Carbon
C. Charcoal, Ceramic Ball & D. Polypropylene, Polyester &
Activated Carbon Polyamide

89. Pre Carbon filter are made of materials such as..


Pre Carbon filter diperbuat daripada bahan seperti..
A. Polypropylene B. Compress Activated Carbon
C. Charcoal, Ceramic Ball& D. Polypropylene, Polyester&
Activated Carbon Polyamide

90. Natural filter are made of materials such as..


Natural filter diperbuat daripada bahan seperti..
A. Polypropylene B. Compress ActivatedCarbon
C. Charcoal, Ceramic Ball& D. Polypropylene, Polyester&
Activated Carbon Polyamide

91. Nano Positive filter are made of materials such as..


Nano Positive filter diperbuat daripada bahan seperti..
A. Polypropylene B. Compress Activated Carbon
C. Charcoal, Ceramic Ball D. Polypropylene, Polyester&
& Activated Carbon Polyamide

Copyright by Training & Development Department 55


THEORY ASSESSMENT –PART D

92. The Nano Positive filtration process used to produce Cuckoo mild
alkaline water.
Proses Penapisan Nano Positif digunakan untuk menghasilkan air
beralkali ringan Cuckoo.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of theabove
C. Tidak Pasti D. Tiada yang diatas

93. Natural filter & Nano Positive filter is patented for Cuckoo water
purification system
Penapis Natural dan Nano Positive merupakan berpaten untuk penapisan
air Cuckoo
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

94. Which of the following Cuckoo product can be installed outdoor?

Antara berikut, produk Cuckoo manakah boleh dipasang di luar rumah?

A. King Top B. Queen Stand

C. Prime X1 D. Xcel

Copyright by Training & Development Department 56


THEORY ASSESSMENT –PART D

95. Which of the following water purifier have the in & out electrolysis
auto sterilization function?
Antara penapis air berikut, yang manakah mempunyai fungsi pensterilan
auto elektrolisis?

A. Prince Top only B. Icon, & Prince Top


C. Icon only D. Marvel only

96. Which of the following water purifiers have the voice navigation function?

Antara penapis air berikut, yang manakah mempunyai fungsi navigasi


suara?
A. Marvel, Icon and Fusion Top B. Icon, and Prince Top

C. B Model, Epic and Icon D. Xcel, and Iris Top

97. What is the language(s) available for Icon's voice navigation?

Apakah bahasa yang tersedia untuk navigasi suara Icon?


A.None B. English only
A.Tiada B. Inggeris sahaja
D. English, Bahasa Malaysia&
C. English & Bahasa Malaysia Mandarin
C. Inggeris & Bahasa Malaysia D. Inggeris, Bahasa Malaysia&
Mandarin

Copyright by Training & Development Department 57


THEORY ASSESSMENT –PART D

98. What is the language(s) available for Prince Top's voice navigation?

Apakah bahasa yang tersedia untuk navigasi suara Prince Top?

A. None B. English only

A. Tiada B. Inggeris Saja

C. English & Bahasa Malaysia D. English, Bahasa Malaysia&


Mandarin
C. Inggeris & Bahasa Malaysia D. Inggeris, Bahasa Malaysia&
Mandarin

99. What is the language(s) available for Marvel's voice navigation?

Apakah bahasa yang tersedia untuk navigasi suara Marvel?

A. None B. English only

A. Tiada B. Inggeris sahaja

C. English & Bahasa Malaysia D. English, Bahasa Malaysia&


Mandarin
C. Inggeris & Bahasa Malaysia D. Inggeris, Bahasa Malaysia&
Mandarin

Copyright by Training & Development Department 58


THEORY ASSESSMENT –PART D

100. What is the total tank capacity for water purifierbelow?

Apakah jumlah kapasiti tangki untuk penapisair dibawah?

A. 2.3 liter B. 4.0 liter


C. 5.2 liter D. None

101. What is the total tank capacity for water purifier below?
Apakah jumlah kapasiti tangki untuk penapis air di bawah?

A. None B. 2.3 liter


C. 5.2 liter D. 12.1 liter

Copyright by Training & Development Department 59


THEORY ASSESSMENT –PART D

102. What is the total tank capacity for water purifier below?
Apakah jumlah kapasiti tangki untuk penapis air di bawah?

A. 5.2liter B. 8.0 liter


C. 12.1 liter D. 14.1 liter

103. What is the total tank capacity for water purifier below?
Apakah jumlah kapasiti tangki untuk penapis air di bawah?

A. 2.3 liter B. 4.0 liter


C. 7.4 liter D. 5.2liter

Copyright by Training & Development Department 60


THEORY ASSESSMENT –PART D

104. What is the total tank capacity for water purifier below?
Apakah jumlah kapasiti tangki untuk penapis air di bawah?

A. None B. 1.3 liter


C. 2.3 liter D. 5.2liter

105. What is the total tank capacity for water purifier below?
Apakah jumlah kapasiti tangki untuk penapis air di bawah?

A. 2.3 liter B. 4.5 liter


C. 5.2 liter D. 6.8 liter

106. What is the total tank capacity for water purifier below?
Apakah jumlah kapasiti tangki untuk penapis air di bawah?

A. 5.0 liter B. 5.2 liter


C. 5.4 liter D. 5.8 liter

Copyright by Training & Development Department 61


THEORY ASSESSMENT –PART D

107. What is the total tank capacity for water purifier below?
Apakah jumlah kapasiti tangki untuk penapis air di bawah?

A.None B. 1.3 liter


C. 2.3 liter D. 5.2 liter

108. What is the total tank capacity for water purifier below?
Apakah jumlah kapasiti tangki untuk penapis air di bawah?

A.None B. 2.3 liter


C. 5.2 liter D. 12.1 liter

Copyright by Training & Development Department 62


THEORY ASSESSMENT –PART D

109. What is the total tank capacity for water purifier below?
Apakah jumlah kapasiti tangki untuk penapis air di bawah?

A. 6.6 liter B. 4.0 liter


C. 5.2 liter D. Tankless

110. What is the total tank capacity (without filter) for outdoor filter below?
Apakah jumlah kapasiti tangki (tanpa tangki) untuk outdoor filter di
bawah?

A. 2.0 liter B. 3.0 liter


C. 4.5 liter D. 4.0 liter

Copyright by Training & Development Department 63


THEORY ASSESSMENT –PART D

111. Which of the following water purifiers are tankless?


Penapis air yang manakah tidak mempunyai tangki?
A. Marvel only B. Icon

C. Marvel & Prince Top D. Icon & PrinceTop

112. Which of the following water purifiers have the same total tank capacity with
King Top?
Antara penapis air berikut, yang manakah yang mempunyai kapasiti tangki
jumlah yang sama dengan King Top?

A. Queen Stand & Prince Top B. Xcel & Marvel

C. Fusion Top & Iris Top D. Xcel & KingStand

Copyright by Training & DevelopmentDepartment 64


THEORY ASSESSMENT –PART D

113. Which of the following water purifiers have the same total tank capacity
with Marvel?
Antara penapis air berikut, yang manakah yang mempunyai kapasiti tangki
jumlah yang sama dengan Marvel?
A. King Top B. Prince Top

C. Queen Stand D. Cuckoo C+

114. Which of the following water purifiers have the same total tank capacity
with Icon?
Antara penapis air berikut, yang manakah yang mempunyai kapasiti tangki
jumlah yang sama dengan Icon?
A. Queen Stand & Prince Top B. Xcel & Marvel

C. Fusion Top & Iris Top D. Xcel & King Stand

115. Which of the following tankless water purifier can only dispense room
water?
Manakah antara penapis air tanpa tangki yang hanya membekalkan air suhu
bilik sahaja??
A. King Top B. Xcel

C. Marvel D. Icon

116. What is the language(s) available for Vivid's voice navigation?


Apakah bahasa yang tersedia untuk navigasi suara Vivd?
A. English only B. English & Bahasa Malaysia
A. Bahasa Inggeris sahaja B. Bahasa Inggeris & Bahasa Malaysia

C. None D. English, Bahasa Malaysia & Mandarin


C. Tiada D. Bahasa Inggeris, Bahasa Malaysia &
Mandarin

Copyright by Training & Development Department 65


THEORY ASSESSMENT –PART D

117. With every purchase of indoor water purifier, a free faucet will
be installed at customer's kitchen tap.
Dengan setiap pembelian penapis air dalaman, pelanggan akan dapat
1 faucet percuma yang akan dipasang di paip dapur pelanggan.

A.Internal B. Phenomenal
A.Dalaman B. Fenomena

C. Maternal D.External

C. Keibuan D.Luaran

118. What water temperature mode does King Top dispense?


Apakah mod suhu air yang dibekalkan oleh King Top?

A. Room only B. Cold only


A. Suhu Bilik sahaja B. Sejuk sahaja
C. Hot & Cold D. Hot, Cold &Room
C. Panas & Sejuk D. Panas, Sejuk & Suhu Bilik

Copyright by Training & Development Department 66


THEORY ASSESSMENT –PART D

119. If there is no electricity, these water purifier models can still dispense
room water. The models are...
Sekiranya tiada elektrik, model penapis air ini masih boleh mengeluarkan
air bersuhu bilik. Model tersebut adalah...
A. Marvel only B. King Top, King Stand, Fusion
Top & Queen Stand
C. Icon only D. Prince Top& Iris Top only

120. Below are the water purifier models that can dispense 3 types of water
temperature modes except…
Berikut adalah model penapis air yang boleh membekalkan semua 3
jenis suhu air kecuali ...
A. Icon B. Prince Top

C. Queen Stand D. Marvel

121. What water temperature mode does Marvel dispense?


Apakah mod suhu air yang dibekalkan oleh Marvel?

A. Hot only B. Cold only


A.Panas saja B. Sejuk saja
C. Room only D. Hot &Cold
C. Suhu Bilik D. Panas & Sejuk

Copyright by Training & Development Department 67


THEORY ASSESSMENT –PART D

122. What water temperature mode does Fusion Top dispense?

Apakah mod suhu air yang dibekalkan oleh Fusion Top?

A. Room only B. Cold only


A. Suhu Bilik saja B. Sejuk saja
C. Hot & Cold D. Hot, Cold & Room
C. Panas & Sejuk D. Panas, Sejuk & Suhu Bilik

123. What water temperature mode does Prince Top dispense?


Apakah mod suhu air yang dibekalkan oleh Prince Top?

A. Room only B. Cold only


A. Suhu Bilik saja B. Sejuk saja

C. Hot & Cold D. Hot, Cold & Room

C. Panas & Sejuk D. Panas, Sejuk & SuhuBilik

Copyright by Training & DevelopmentDepartment 68


THEORY ASSESSMENT –PART D

124. Cuckoo water purifier operation has wastage of water


Operasi penapis air Cuckoo mempunyai pembaziran air
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

125. Cuckoo water tank is made of plastic.


Tangki air Cuckoo adalah diperbuat daripada plastik.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

126. Cuckoo water tank is made of stainless steel.


Tangki air Cuckoo adalah diperbuat daripada besi tahan karat.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

127. Customer can buy the water booster pump from Cuckoo with the price
cost RM200.
Pelanggan boleh membeli pam booster air daripada Cuckoo dengan harga
RM200.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 69


THEORY ASSESSMENT –PART D

128. How frequent is the Natural Care Service visitation for Prime X1?
Berapa kerapkah lawatan Natural Care Service untuk Prime X1?
A. 4 months B. 5 months
A. 4 bulan B. 5 bulan
C. 6 months D. 8 months
C. 6 bulan D. 8 bulan

129. Name the product below


Namakan produk di bawah

A. A Model B. B Model Cordless


C. C Model D. D Model

130. Name the product below


Namakan produk di bawah

A. A Model B. B Model Cordless


C. C Model D. D Model

Copyright by Training & DevelopmentDepartment 70


THEORY ASSESSMENT –PART D

131. Name the product below


Namakan produk di bawah

A. A Model B. B ModelCordless
C. C Model D. D Model

132. Name the product below


Namakan produk di bawah

A. Air TQ B. Cuckoo Vase

C. Air Q D. Aeroback

Copyright by Training & DevelopmentDepartment 71


THEORY ASSESSMENT –PART D

133. What kind of product is below?

Apakah jenis produk dibawah?

A. Water Purifier B. Multi-cooker


A. Penapis Air B. Periuk Serbaguna
C. Kitchen Appliance D. Air Ionizer
C. Perkakas Dapur D. Pengion Udara

134. What is the correct sequence of air purifier's filter arrangement.

Apakah susunan filter penapis udara yang betul?

A. Ultra PM 2.5 filter, Pre filter, B. Pre filter, Allergen filter, Harmful
Allergen filter, Harmful Gas Filter, Gas Filter, Deodorization filter, Ultra
Deodorization filter PM 2.5 filter
C. Harmful Gas Filter, Pre filter, D. Allergen filter, Pre filter, Harmful
Allergen filter, Deodorization filter, Gas Filter, Deodorization filter, Ultra
Ultra PM 2.5 filter PM 2.5 filter

Copyright by Training & Development Department 72


THEORY ASSESSMENT –PART D

135. Which of the following filter is responsible to remove odour?


Antara filter berikut yang manakah bertanggungjawab untuk
menyingkirkan bau busuk?
A. Pre filter B. Harmful Gas filter
C. Deodorization filter D. Ultra PM 2.5 filter

136. Which of the following filter is responsible to large dust, animal hair etc.
Antara filter berikut, yang manakah bertanggungjawab untuk
menyingkirkan habuk yang besar, rambut haiwan dan lain-lain
A. Pre filter B. Harmful Gas filter
C. Deodorization filter D. Ultra PM 2.5 filter

137. Which of the following filter is responsible to remove tobacco smoke,


antivirus & antibacteria?
Antara filter berikut, yang manakah bertanggungjawab untuk
menyingkirkan asap rokok, antivirus danantibacteria?
A. Pre filter B. Harmful Gas filter
C. Deodorization filter D. Ultra PM 2.5 filter

138. Which of the following filter is responsible to remove toxic gas?


Antara filter berikut yang manakah bertanggungjawab untuk
menyingkirkan gas toksik?
A. Pre filter B. Harmful Gas filter
C. Deodorization filter D. Ultra PM 2.5 filter

139. Which of the following filter is responsible to remove pollutant that is not
filtered by Pre filter?
Antara filter berikut, yang manakah bertanggungjawab untuk menyingkirkan
bahan pencemar yang tidak tertapis oleh penapis Pre Filter?
A. Allergen filter B. Harmful Gas filter
C. Deodorization filter D. Ultra PM 2.5 filter

Copyright by Training & Development Department 73


THEORY ASSESSMENT –PART D

140. What is the filter replacement cycle for Pre filter?


Apakah kitaran penggantian filter untuk penapis Pre Filter?
A. Clean every 2 weeks B. 4 months
A. Cuci setiap 2 minggu B. 4 bulan
C. 8 months D. 12 months
C. 8 bulan D. 12 bulan

141. What is the filter replacement cycle for Allergen filter in B Model Cordless?
Apakah kitaran penggantian filter untuk filter Allergen dalam Model B
Cordless?
A. Clean every 2 weeks B. 4 months
A. Cuci setiap 2 minggu B. 4 bulan
C. 8 months D. 12 months
C. 8 bulan D. 12 bulan

142. What is the filter replacement cycle for Harmful Gas Easy filter in C Model?
Apakah kitaran penggantian filter untuk filter Harmful Gas Easy filter dalam
Model C?
A. Clean every 2 weeks B. 4 months
A. Cuci setiap 2 minggu B. 4 bulan
C. 8 months D. 12 months
C. 8 bulan D. 12 bulan

Copyright by Training & Development Department 74


THEORY ASSESSMENT –PART D

143. What is the filter replacement cycle for Harmful Gas Relax filter B Model
Cordless?
Apakah kitaran penggantian filter untuk filter Harmful Gas Easy filter
dalam Model B Cordless?
A. Clean every 2 weeks B. 4 months

A. Cuci setiap 2 minggu B. 4 bulan

C. 8 months D. 12 months

C. 8 bulan D. 12 bulan

144. What is the filter replacement cycle for Deodorization filter?


Apakah kitaran penggantian filter untuk Deodorization filter?

A. Clean every 2 weeks B. 4 months

A. Cuci setiap 2 minggu B. 4 bulan

C. 8 months D. 12 months

C. 8 bulan D. 12 bulan

145. What is the filter replacement cycle for Ultra PM 2.5 filter?

Apakah kitaran penggantian filter untuk Ultra PM 2.5 filter?

A. Clean every 2 weeks B. 4 months

A. Cuci setiap 2 minggu B. 4 bulan

C. 8 months D. 12 months

C. 8 bulan D. 12 bulan

Copyright by Training & Development Department 75


THEORY ASSESSMENT – PART D

146. Which of the following air purifier can be use cordlessly?


Antara penapis udara berikut, yang manakah boleh digunakan tanpa kord
kuasa (power cord)?
A. D Model B. B Model Cordless

C. C Model D. Cuckoo C+

147. Which of the following air purifier have the humidifier function?

Antara penapis udara yang berikut,yang manakah mempunyai fungsi


humidifier?
A. B Model Cordless B. C Model

C. Cuckoo C+ D. D Model

148. Ultra-Deo PM 2.5 filter in D Model is the combination of two filters which
are…
Ultra-Deo PM 2.5 filter dalam D Model adalah gabungan dua penapis iaitu
...
A. Ultra PM 2.5 + Pre filter B. Ultra PM 2.5 + Harmful Gas Filter

C. Ultra PM 2.5 + Deodorization D. Ultra PM 2.5 + Allergen filter


filter

Copyright by Training & Development Department 76


THEORY ASSESSMENT –PART D

149. Which of the following air purifier have the ability of 360° absorption?

Antara penapis udara yang berikut, yang manakah mempunyai


keupayaan penyerapan 360 °?

A. B Model Cordless B. C Model


C. Cuckoo C+ D. D Model

150. Which of the following air purifiers can be purchase by Goood Plan
rental?
Antara penapis udara berikut yang manakah boleh dimiliki melalui Goood
Plan?
A. B Model Cordless & C Model B. C Model & Cuckoo C+

C. B Model Cordless & D Model C Model & D Model

151. What does CPI standfor?


Apakah yang dimaksudkan dengan CPI?

A. Cuckoo Plasma Index B. Cuckoo Plasma Indicator

C. Cuckoo Plasma Instructor D. Cuckoo Plasma Ionizer

Copyright by Training & Development Department 77


THEORY ASSESSMENT –PART D

152. Cuckoo Plasma Ionizer (CPI) function is available in all Cuckoo air purifiers.

Fungsi Cuckoo Plasma Ionizer (CPI) boleh didapati di semua penapis udara
Cuckoo.
A. Yes B. No

A. Ya B. Tidak

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

153. The energy eye function in Cuckoo product helps to save power usage.

Fungsi energy eye dalam produk Cuckoo membantu menjimatkan


penggunaan kuasa.
A. True B. False

A. Benar B. Salah

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

154. The mode that adjust the fan speed automatically based on surrounding air
quality is called mode.
Mod kelajuan kipas secara automatik berdasarkan kualiti udara sekitar
digelar sebagai mod .
A. Turbo Mode B. Auto Mode

C. Sleep Mode D. Baby Mode

Copyright by Training & Development Department 78


THEORY ASSESSMENT –PART D

155. The mode that operate on maximum fan speed in Cuckoo air purifiers is
called mode.
Mod yang beroperasi kepada kelajuan kipas maksimum dalam penapis
udara Cuckoo digelar sebagai mod .
A. Turbo Mode B. AutoMode

C. Sleep Mode D. BabyMode

156. Which of the following Cuckoo air purifier's filtercan be self-clean by


customer every 2 weeks once?
Antara filter penapis udara Cuckoo berikut yang manakah boleh
dibersihkan oleh pelanggan setiap 2 minggu sekali?
A. Ultra PM 2.5 Filter B. DeodorizationFilter

C. Harmful Gas Filter D. Pre-filter

157. Which of the following air purifier haswater tank?

Antara penapis udara berikut yang manakah mempunyai tangki air?

A. B Model Cordless B. Air Q

C. Cuckoo C+ D. DModel

158. What is the total tank capacity for Cuckoo C+?

Apakah jumlah kapasiti tangki untuk Cuckoo C +?

A. 1 liter B. 2 liter

C. 3 liter D. 2.5liter

Copyright by Training & Development Department 79


THEORY ASSESSMENT –PART D

159. Can Cuckoo C+ operate without water?


Bolehkah Cuckoo C + beroperasi tanpa air?
A. Yes B. No
A. Ya B. Tidak
C. Not Sure D. None of theabove
C. Tidak Pasti D. Tiada yang diatas

160. Can I place aroma oil inside Cuckoo C+ watertank?


Bolehkah saya isikan minyak wangi di dalam tangki air Cuckoo C+?
A. Yes B. No
A. Ya B. Tidak
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

161. In air purifier, which filter will not be replaced byNDS?


Dalam penapis udara, filter yang manakan tidak akan digantikan oleh NDS?

A. Pre filter B. Harmful Gas filter


C. Deodorization filter D. Ultra PM 2.5 filter

162. What is the sensor(s) available in Cuckoo air purifier C Model?


Apakah sensor yang terdapat dalam penapis udara Cuckoo Model C?
A. Fine Dust Sensor B. Gas sensor and Fine Dust Sensor
C. PM 1.0 DustSensor D. Gas Sensor and PM 1.0 Dust
Sensor

Copyright by Training & Development Department 80


THEORY ASSESSMENT –PART D

163. What is the sensor(s) available in Cuckoo air purifier B Model Cordless?

Apakah sensor yang terdapat dalam penapis udara Cuckoo Model B


Cordless?

A. Gas sensor B. Gas sensor and Fine DustSensor

C. PM 1.0 Dust Sensor D.Gas Sensor and PM 1.0 Dust Sensor

164. What is the sensor(s)available in Cuckoo air purifier Cuckoo C+?

Apakah sensor yang terdapat dalam penapis udara Cuckoo Model C+?

A. Humidification Sensor B. Gas sensor and Fine Dust Sensor

C. Fine Dust Sensor and D. Gas Sensor and PM 1.0 Dust


Humidification Sensor Sensor

165. What is the sensor(s) available in Cuckoo air purifier D Model?

Apakah sensor yang terdapat dalam penapis udara Cuckoo Model D?

A. Gas sensor B. Gas sensor and Fine Dust Sensor

C. PM 1.0 Dust Sensor D. Gas Sensor and PM 1.0 Dust


Sensor

Copyright by Training & Development Department 81


THEORY ASSESSMENT –PART D

166. Name the product below

Namakan produk dibawah

A. F40 B. P10
C. Q10 D.MP12

167. Name the product below Namakan


produk dibawah

A. P10 B. Q10
C. R10 D. S10

168. Name the product below

Namakan produk di bawah

A.H&M10 B. Black RX10

C. BlockHM10 D. Black HN10

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THEORY ASSESSMENT –PART D

169. Name the product below

Namakan produk di bawah

A. C#10 B. See-H10
C. Ci-H10 D. CH10

170. Which of the following multi-cooker has no pressure function?


Antara multi-cooker berikut, yang manakah tidak mempunyai
fungsi tekanan (pressure)?
A. JHT10 B. P10

C. CH10 D. None of the Above

171. Which of the following multi-cooker has voice guide function?

Antara multi-cooker berikut, yang manakah mempunyai fungsi


panduan suara?
A. Q10 B. P10

C. CH10 D. All of the above

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THEORY ASSESSMENT –PART D

172. Which of the following multi-cooker use induction heating (IH) instead
of hotplate heating?
Antara multi-cooker berikut, yang manakah menggunakan
pemanasan induksi (IH), dan bukannya hotplate?
A. JHT10 B. P10

C. CH10 & HN10 D. All of theabove

173. Cuckoo multi-cooker is equipped with 22 safety features in both


hardware and software.
Cuckoo multi-cooker dilengkapi dengan 22 ciri keselamatan di
segi hardware dan software.
A. True B. False

A. Benar B. Salah

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

174. Black HN10 & CH10 are two multi-cookers that use induction
heating(IH) instead of hot plate heating.
Black HN10 & CH10 adalah dua multi-cooker yang menggunakan
pemanasan induksi (IH) dan bukan pemanasan hotplate.

A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 84


THEORY ASSESSMENT –PART D

175. The following are patented smart features of Cuckoomulti-cooker, except…


Berikut adalah ciri pintar (smart) Cuckoo multi-cooker yang dipatenkan,
kecuali
A. Soft SteamCap B. Full Stainless-Steel Detachable
Cover
A. Topi WapLembut B. Penutup besi penuh yang boleh
diceraikan
C. Double Layered Rubber Packing D. Water DrainingSystem
C. 2 Lapis Pembungkusan Getah D. Sistem Pengaliran Air

176. What is the inner pot material for Black HN10?


Apakah bahan periuk dalaman (inner pot) untuk Black HN10?
A. Aluminium B. Stainless Steel
A. Aluminium B. Besi Tahan Karat
C. Pandemonium D. Titanium
C. Pandemonium D.Titanium

177. P10, Q10 and CH10 inner pots are made of Stainless Steel.
P10, Q10 dan CH10 periuk dalaman (inner pot) diperbuat daripada besi tahan
karat.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of theabove
C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 85


THEORY ASSESSMENT –PART D

178. What is the inner pot material for P10?


Apakah bahan periuk dalaman (inner pot) untuk P10?
A. Aluminium B. Stainless Steel
A. Aluminium B. Besi Tahan Karat
C. Pandemonium D.Titanium
C. Pandemonium D.Titanium

179. What is the language(s) available for Red P10's voice navigation?
Apakah bahasa yang boleh digunakan untuk navigasi suara Red P10?

A. None B. English only


A. Tiada B. Inggeris saja
C. English & Mandarin D. English, Bahasa Malaysia &
Mandarin
C. Inggeris & Mandarin D. Inggeris, Bahasa Malaysia &
Mandarin

Copyright by Training & Development Department 86


THEORY ASSESSMENT –PART D

175. What is the language(s) available for Q10's voice navigation?


Apakah bahasa yang boleh digunakan untuk navigasi suara Q10?

A. None B. English only


A. Tiada B. Inggeris saja
C. English & Bahasa Malaysia D. English, Bahasa Malaysia &
Mandarin
C. Inggeris & Bahasa Malaysia D. Inggeris, Bahasa Malaysia &
Mandarin

176. What is the language(s) available for Black HN10's voice navigation?
Apakah bahasa yang boleh digunakan untuk navigasi suara Black
HN10?

ANSWER;
ENGLISH,
MANDARIN &
CANTONESE

A. None B. English only


A. Tiada B. Inggeris saja
C. English & Bahasa Malaysia D. English, Bahasa Malaysia &
Mandarin
C. Inggeris & Bahasa Malaysia D. Inggeris, Bahasa Malaysia &
Mandarin

Copyright by Training & Development Department 87


THEORY ASSESSMENT –PART D

177. What is the language(s) available for CH10's voice navigation?

Apakah bahasa yang boleh digunakan untuk navigasi suara CH10?

A. None B. English only


A. Tiada B. Inggeris saja

C. English & Bahasa Malaysia D. English, Bahasa Malaysia &


Mandarin
C. Inggeris & Bahasa Malaysia D. Inggeris, Bahasa Malaysia &
Mandarin

178. GABA Rice is also known as germinated brown rice.


GABA Rice juga dikenali sebagai beras perang yang bercambah.

A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 88


THEORY ASSESSMENT –PART D

179. GABA Rice is a healthier alternative compared to normal white rice.


GABA Rice adalah alternatif yang lebih sihat berbanding dengan
beras putih biasa.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

180. GABA Rice Mode is applicable for all Cuckoo multi pressure cooker.
Mod GABA Rice boleh didapati pada semua Cuckoo multipressure
cooker.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

181. GABA Rice Mode is only applicable for Black HN10 & CH10.
Mod GABA Rice hanya terdapat pada Black HN10 &CH10.

A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 89


THEORY ASSESSMENT –PART D

182. Traditional way of making germinating brown rice into GABA rice takes at least
hours.
Cara tradisional untuk membuat beras perang bercambah menjadi beras GABA
memerlukan sekurang-kurangnya jam .
A. 6 B. 12
C. 24 D. 32

183. The fastest time to germinate brown rice into GABA rice with Cuckoo multi-
cookers is…
Masa yang paling singkat untuk menjadikan beras perang kepada GABA Rice dengan
multi-cooker Cuckoo adalah...
A. 8 hours B. 6 hours
A. 8 jam B. 6 jam
C. 4 hours D. 2 hours
C. 4 jam D. 2 jam

184. Auto Steam Sterilization function is applicable in all Cuckoo Multi-cookers.


Fungsi Pensterilan Stim Auto boleh didapati pada semua model Multi Cooker
Cuckoo.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 90


THEORY ASSESSMENT –PART D

185. Auto Steam Sterilization function is not applicable in P10


Fungsi Pensterilan Stim Auto tidak disediakan pada model P10.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

186. Does Auto Steam Sterilization able to remove odour from the multi-
cooker?
Adakah Pensterilan Stim Auto dapat menghilangkan bau dari multi - cooker?

A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

187. Does customer need to add water into the pot for Auto Steam Sterilization
function?
Adakah pelanggan perlu menambah air di dalam periuk untuk fungsi
Pensterilan Stim Auto?
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 91


THEORY ASSESSMENT –PART D

188. Name the product below

Namakan produk di bawah

A. Inductrio B. Instructrio
C. Induckduck D.Dapurtrio

189. Inductrio is a hybrid cooktop consists of 2 induction burners and 1 highlight


burner.
Inductrio adalah dapur memasak hibrid yang terdiri daripada 2 pembakar induksi dan
1 pembakar highlight.

A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 92


THEORY ASSESSMENT –PART D

190. Cuckoo Inductrio is available to purchase through GooodPlan.


Cuckoo Inductrio boleh didapati melalui GooodPlan.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

191. What is the patented feature of Inductrio?


Apakah ciri yang dipatenkan oleh Inductrio?
A. Control Panel B. InductionBurner
A. Panel Kawalan B. Pemanas Induksi
C. Ceramic Glass D. Direct Touch Sensor
C. Kaca Seramik D. Sensor Sentuhan Terus

192. Which of the following is the material for Inductrio surface glass?

Antara berikut yang manakah bahan untuk permukaan kaca Inductrio?

A. Tempered Glass B. Temperature Glass

A. Kaca Tempered B. Kaca Suhu

C. Ceramic Glass D. Seram Glass

C. Kaca Seramik D. KacaSeram

193. Inductrio's surface glass is made of tempered glass.

Kaca permukaan induktrio terbuat dari kaca tempered.

A. True B. False

A. Benar B. Salah

C. Not Sure D. None of the above


C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 93


THEORY ASSESSMENT –PART D

194. Inductrio has three burners so that customer can cook three dishes at a time.

Inductrio mempunyai tiga pembakar jadi pelanggan boleh memasak tiga


hidangan pada masa yang sama.
A. True B. False

A. Benar B. Salah

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

195. Both induction burners of Inductrio have Booster function.

Kedua-dua pembakar induksi pada Inductrio mempunyai fungsi Booster.

A. True B. False

A. Benar B. Salah

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

196. What is the language(s) available for Inductrio's voice navigation?


Apakah bahasa yang tersedia untuk navigasi suara Inductrio?

A. Turkish B. Irish

A. Bahasa Turki B. Bahasa Ireland

C. English D. Singlish

C. Bahasa Inggeris D. Bahasa Singlish

Copyright by Training & Development Department 94


THEORY ASSESSMENT –PART D

197. Name the product below


Namakan produk di bawah

A. Kingkong Cookware Set B. Kyndell Cookware Set


C. Kynsell Cookware Set D. Kingsell Cookware Set

198. Sediment filter are made of materials such as..


Sediment filter diperbuat daripada bahan seperti..
A. Polypropylene B. Compress Activated Carbon
A. Polypropylene B. Compress Activated Carbon
C. Charcoal, Ceramic Ball & D. Polypropylene, Polyester &
Activated Carbon Polyamide
C. Arang, Bebola Seramik & D. Polypropylene,Polyester &
Activated Carbon Polyamide

199. Pre Carbon filter are made of materials such as..


Pre Carbon filter diperbuat daripada bahan seperti..
A. Polypropylene B. Compress Activated Carbon
A. Polypropylene B. Compress Activated Carbon
C. Charcoal, Ceramic Ball & D. Polypropylene, Polyester &
Activated Carbon Polyamide
C. Arang, Bebola Seramik & D. Polypropylene,Polyester &
Activated Carbon Polyamide

Copyright by Training & Development Department 95


THEORY ASSESSMENT –PART D

200. Natural filter are made of materials such as..


Natural filter diperbuat daripada bahan seperti..
A. Polypropylene B. Compress Activated Carbon
A. Polypropylene B. Compress Activated Carbon
C. Charcoal, Ceramic Ball & D. Polypropylene, Polyester &
Activated Carbon Polyamide
C. Arang, Bebola Seramik & D. Polypropylene,Polyester &
Activated Carbon Polyamide

201. Nano Positive filter are made of materials such as..


Nano Positive filter diperbuat daripada bahan seperti..
A. Polypropylene B. Compress Activated Carbon
A. Polypropylene B. Compress Activated Carbon
C. Charcoal, Ceramic Ball & D. Polypropylene, Polyester &
Activated Carbon Polyamide
C. Arang, Bebola Seramik & D. Polypropylene,Polyester &
Activated Carbon Polyamide

202. What is the minimum pressure (psi) to install King Top?


Berapakah bacaan minimum tekanan air untuk pemasangan King Top?
A. 3 psi B. 5 psi
C. 10 psi D. 15 psi

203. What is the minimum pressure (psi) to install King Stand?


Berapakah bacaan minimum tekanan air untuk pemasangan King Stand?
A. 3 psi B. 5 psi
C. 10 psi D. 15 psi

Copyright by Training & Development Department 96


THEORY ASSESSMENT –PART D

204. What is the minimum pressure (psi) to install Fusion Top?


Berapakah bacaan minimum tekanan air untuk pemasangan Fusion Top?
A. 5 psi B. 10 psi
C. 15 psi D. 20 psi

205. What is the minimum pressure (psi) to install Prince Top?


Berapakah bacaan minimum tekanan air untuk pemasangan Prince Top?
A. 3 psi B. 5 psi
C. 7 psi D. 15 psi

206. What is the minimum pressure (psi) to install Queen Stand?


Berapakah bacaan minimum tekanan air untuk pemasangan Queen Stand?
A. 3 psi B. 5 psi
C. 10 psi D. 15 psi

207. What is the minimum pressure (psi) to install Marvel?


Berapakah bacaan minimum tekanan air untuk pemasangan Marvel?
A. 3 psi B. 5 psi
C. 10 psi D. 15 psi

208. What is the minimum pressure (psi) to install Xcel?


Berapakah bacaan minimum tekanan air untuk pemasangan produk Xcel?
A. 20 psi B. 15 psi
C. 10 psi D. 7 psi

Copyright by Training & Development Department 97


THEORY ASSESSMENT –PART D

209. What is the minimum pressure (psi) to install Icon?


Berapakah bacaan minimum tekanan air untuk pemasangan Icon?
A. 5 psi B. 10 psi
C. 15 psi D. 20 psi

210. What is the filtration process for Cuckoo water purifier?


Apakah proses penapisan yang digunakan bagi penapis air Cuckoo?
A. Microfiltration B. Nano Positive filtration
A. Penapisan Micro B. Penapisan Nano Positive
C. Ultra filtration D. Reverse Osmosis
C. Penapisan Ultra D. Osmosis Berbalik

211. The Nano Positive filtration process used to produce Cuckoo mild alkaline
water.
Proses Penapisan Nano Positif digunakan untuk menghasilkan air beralkali
ringan Cuckoo.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

212. Natural filter & Nano Positive filter is patented for Cuckoo water
purification system
Penapis Natural dan Nano Positive merupakan paten untuk penapisan air
Cuckoo
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 98


THEORY ASSESSMENT –PART D

213. Choose the product below with the same total tank capacity.
Pilih produk di bawah dengan jumlah kapasiti tangki yang sama.
A. Marvel, Icon & Excel B. King Top, & Fusion Top
C. Icon, Iris Top& Fusion Top D. Prince Top & King Stand

214. How long the auto sterilization process for Icon?


Berapakah masa yang diambil untuk proses auto sterilization bagi Icon?
A. 20 minutes B. 30 minutes
C. 1 hour D. 3 hours

215 How long the auto sterilization process for Prince Top?
Berapakah masa yang diambil untuk proses auto sterilization Prince Top?
A. 1 minute B. 5 minutes
C. 10 minutes D. 15 minutes

216. Which of the following water purifier do NOT have in & out electrolysis auto
sterilization function?
Mana antara penapis air berikut yang TIDAK mempunyai fungsi "in & out
electrolysis auto sterilization"?
A. Prince Top & Icon B. Prince Top only
C. Icon only D. King Top, Iris Top & Queen Stand

217. What is the temperature of water (cold & hot) for Fusion Top?
Apakah suhu air (sejuk & panas) untuk Fusion Top?

A. Cold (4-7°C) ; Hot (85-88°C) B. Cold (1-10°C) ; Hot (80-90°C)


A. Sejuk (4-7°C) ; Panas (85-88°C) B. Sejuk (1-10°C) ; Panas (80-90°C)
C. Cold (10-15°C) ; Hot (90-95°C) D. Cold (0°C) ; Hot (100°C)
C. Sejuk (10-15°C) ; Panas (90-95°C) D. Sejuk (0°C) ; Panas (100°C)

Copyright by Training & Development Department 99


THEORY ASSESSMENT –PART D

218. What is the temperature of water (cold & hot) for Icon?
Apakah suhu air (sejuk & panas) untuk Icon?
A. Cold (1-10°C) ; Hot (85-88°C) B. Cold (3-7°C) ; Hot (90°C)
A. Sejuk (1-10°C) ; Panas (85-88°C) B. Sejuk (3-7°C) ; Panas (90°C)
C. Cold (7-15°C) ; Hot (95°C) D. Cold (0°C) ; Hot (100°C)
C. Sejuk (7-15°C) ; Panas (95°C) D. Sejuk (0°C) ; Panas (100°C)

219. What is the temperature of water (cold & hot) for Prince Top?
Apakah suhu air (sejuk & panas) untuk Prince Top?
A. Cold (1-10°C) ; Hot (85-88°C) B. Cold (3-7°C) ; Hot (90°C)
A. Sejuk (1-10°C) ; Panas (85-88°C) B. Sejuk (3-7°C) ; Panas (90°C)
C. Cold (0°C) ; Hot (100°C) D. Cold (3-7°C) ; Hot (40-80°C)
C. Sejuk (0°C) ; Panas (100°C) D. Sejuk (3-7°C) ; Panas (40-80°C)

220. What is the material used to make the Cuckoo water tank?
Apakah bahan yang digunakan untuk membuat tangki air Cuckoo?
A. Aluminium B. Plastic
A. Aluminium B. Plastik
C. Stainless Steel D. Copper
C. Keluli tahan karat D. Kuprum

221. Which of the water purifier below categorized as “stand type”?


Manakah antara penapis air yang berikut dikategorikan sebagai "jenis stand"?

A. Marvel B. Icon
C. King Top D. Queen Stand

Copyright by Training & Development Department 100


THEORY ASSESSMENT –PART D

222. Which of the water purifier below categorized as“table top”?


Manakah antara penapis air yang berikut dikategorikan sebagai "atas meja"?

A. Iris Top B. King Stand


C. Fusion Stand D. Queen Stand

223. What is the filter capacity for Sediment filter?


Berapakah kapasiti penapis untuk Sediment filter?
A. 1200 L B. 2400L
C. 3200 L D. 3600 L

224. What is the filter capacity for Pre Carbon filter?


Berapakah kapasiti penapis untuk Pre Carbon filter?
A. 1200 L B. 2400L
C. 3200 L D. 3600 L

225. What is the filter capacity for Natural filter?


Berapakah kapasiti penapis untuk Natural filter?
A. 1200 L B. 2400L
C. 3200 L D. 3600 L

226. What is the filter capacity for Nano Positive filter?


Berapakah kapasiti penapis untuk Nano Positive filter?
A. 1200 L B. 2400 L
C. 3200 L D. 3600L

Copyright by Training & Development Department 101


THEORY ASSESSMENT –PART D

227. What is the minimum water pressure for Outdoor Filter (Prime X1)?
Berapakah tekanan air minimum untuk penapis luaran (Prime X1)?

A. 5 psi B. 10 psi
C. 15 psi D. 20 psi

228. What is the maximum water pressure for Outdoor Filter (Prime X1)?
Berapakah tekanan air maksimum untuk penapis luaran (PrimeX1)?
A. 30 psi B. 60 psi
C. 40 psi D. 50 psi

229. What is the filtration type for Cuckoo Outdoor Filter (Prime X1)?
Apakah proses penapisan yang digunakan bagi penapis luaran Cuckoo (Prime X1)?

A. Microfiltration B. Nano Positive filtration


A. Penapisan Micro B. Penapisan Nano Positive
C. Ultra filtration D. Reverse Osmosis
C. Penapisan Ultra D. OsmosisBerbalik

230. What is the micron size for Ultra Filtration in Prime X1?
Berapakah saiz micron untuk Penapisan Ultra dalam Prime X1?
A. 0.1 micron B. 0.01 micron
C. 0.001 micron D. 0.0001 micron

231. The housing material for Cuckoo Outdoor Filter (Prime X1) made from..
"Housing material" untuk penapis luaran Cuckoo (Prime X1) dibuat daripada ..

A. Stainless Steel 304 B. Zinc


C. Stainless Steel 316 D. Aluminium

Copyright by Training & Development Department 102


THEORY ASSESSMENT –PART D

232. What is the membrane material used in Outdoor Filter (Prime X1)?
Apakah bahan membran yang digunakan dalam penapis luaran (Prime X1)?

A. PVC B. PAN
C. PVDF D. PAN-PVC

233. What is the benefit of PVDF (Polyvinylidene Fluoride) in Prime X1?


Apakah kelebihan PVDF (Polyvinylidene Fluoride) di PrimeX1?
A. Hydrophobic of water B. High durable
A. Tidak menyukai air B. Sangat tahan lasak
C. Not easy cleaning D. Low resistant to heat
C. Tidak mudah dicuci D. Rintagan haba yang rendah

234. What type of maintenance to clean if the filter is blockage in Prime X1?
Apakah jenis penyelenggaraan untuk membersihkan jika penapis
tersumbat di Prime X1?
A. Backwash B. Auto Flushing
A. Backwash B. Auto Flushing
C. Not Sure D. None of the above
C. Tidakpasti D. Tiada yang diatas

235. What is the size of filter available in Cuckoo water purifier?


Apakah saiz penapis yang terdapat dalam penapis air Cuckoo?
A. 4 inch, 8 inch and 11inch B. 6 inch, 10 inch and 12inch
C. 4 inch, 6 inch and 8 inch D. 4 inch, 8 inch and 12inch

Copyright by Training & Development Department 103


THEORY ASSESSMENT –PART D

236. What is the filter used inMarvel?


Apakah penapis yang digunakan dalam Marvel?
A. Sediment, Natural Plus & Nano B. Sediment, Pre Carbon & Nano
Positive Positive
C. Sediment, Natural & Nano Positive D. Sediment & Pre Carbon
Plus

237. What is the filter used in PrinceTop?


Apakah penapis yang digunakan dalam Prince Top?
A. Sediment & Natural Plus B. Pre Carbon & Nano Positive

C. Sediment & Nano Positive Plus D. Sedi-Carbon Composite,Natural


Plus & Nano Positive

239. How many filters used in Icon?


Berapakah jumlah penapis dalam produk Icon?
A. 2 filters B. 3 filters
C. 4 filters D. 5 filters

240. How many filters used in King Top?


Berapakah jumlah penapis dalam produk King Top?
A. 2 filters B. 3 filters
C. 4 filters D. 5 filters

241. How many filters used in Marvel?


Berapakah jumlah penapis dalam produk Marvel?
A. 2 filters B. 3 filters
C. 4 filters D. 5 filters

Copyright by Training & Development Department 104


THEORY ASSESSMENT –PART D

242. How many filters used in Prince Top?


Berapakah jumlah penapis dalam produk Prince Top?
A. 2 filters B. 3 filters
C. 4 filters D. 5 filters

243. What is the filter size used in Queen Stand?


Apakah saiz penapis yang digunakan dalam produk Queen Stand?
A. 4 inch B. 6 inch
C. 8 inch D. 11 inch

244. What is the filter size used in Iris Top?


Apakah saiz penapis yang digunakan dalam produk Iris Top?
A. 4 inch B. 6 inch
C. 8 inch D. 11 inch

245. What is the filter size used in Prince Top?


Apakah saiz penapis yang digunakan dalam produk Prince Top?
A. 4 inch B. 6 inch
C. 8 inch D. 11 inch

246. What is the best product specialty for King Top?


Apakah ciri khas terbaik untuk produk King Top?

A. Cold water temperaturecontrol B. Wide design forbowls

A. Kawalan suhu airsejuk B. Reka bentuk luas untuk mangkuk

C. Touch panel D. None of the above


C. Panel sentuh D. Tiada yang diatas

Copyright by Training & Development Department 105


THEORY ASSESSMENT –PART D

247. What is the best product specialty for IrisTop?


Apakah ciri khas terbaik untuk produk KingTop?
A. Individual switch for cold & hot B. Wide design for bowls
A. Suis individu untuk panas & sejuk B. Reka bentuk luas untuk mangkuk
C. 13 types of water temperature D. None of the above
adjustment
C. 13 jenis pengubahsuaian suhu air D. Tiada yang diatas

248. What is the best product specialty for Queen Stand?


Apakah ciri khas terbaik untuk produk Queen Stand?
A. Water level indicator B. Indicator for hot (red) & cold (blue)
A. Penunjuk paras air B. Suis individu untuk panas (merah) &
sejuk (biru)
C. Switching valve (room tocold D. All of the above
instantly)
C. Injap pengubahsuaian (suhu bilik D. Semua jawapan diatas
ke sejuk)

249. What is the best product specialty for Icon?


Apakah ciri khas terbaik untuk produk Icon?
A. No correct answer B. Indicator for hot (red) & cold (blue)
A. Tiada jawapan yangtepat B. Suis individu untuk panas(merah) &
sejuk (biru)
C. Larger tank capacity D. Voice navigation (English,
Mandarin & Malay)
C. Kapasiti tangki yang besar D. Navigasi suara (Bahasa inggeris,
Mandarin & Bahasa Malaysia)

Copyright by Training & Development Department 106


THEORY ASSESSMENT –PART D

250. What is the maximum level adjustment for hot, room and cold in Icon?
Apakah pelarasan tahap maksimum bagi suhu panas, bilik dan sejuk
pada produk Icon?
A. Hot (3), Room (2) & Cold (3) B. Hot (5), Room (3) & Cold (5)
A. Panas (3), Bilik (2) & Sejuk(3) B. Panas (5), Bilik (3) & Sejuk(5)
C. Hot (4), Room (3) & Cold(4) D. None of the above
C. Panas (4), Bilik (3) & Sejuk(4) D. Tiada yang diatas

251. Prince Topdispense direct water for hot, room & cold.
Prince Top membekalkan air panas, bilik & sejuk secara segera.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

252. What is the best product specialty for Marvel?


Apakah ciri khas terbaik untuk produk Marvel?
A. Unlimited DirectWater B. Indicator for hot (red) & cold (blue)

A. Air terus tanpa had B. Suis individu untuk panas (merah) &
sejuk (biru)
C. Larger tank capacity D. Voice navigation (English,
Mandarin & Malay)
C. Kapasiti tangki yang besar D. Navigasi suara (Bahasa inggeris,
Mandarin & Bahasa Malaysia)

253. How long the faucet sterilization process for Icon?


Berapakah masa yang diambil untuk proses faucet sterilization bagi Icon?

A. 50 minutes B. 30 minutes
C. 20 minutes D. 3-5 minutes

Copyright by Training & Development Department 107


THEORY ASSESSMENT –PART D

254. Which of the following water purifier have faucet sterilization function?
Manakah antara penapis air berikut yang mempunyai fungsi faucet
sterilization?
A. Prince Top & Icon B. Queen Stand & Icon
C. Marvel & Icon D. King Top, & Iris Top

255. Which water purifier have the energy savebutton?


Penapis air mana yang mempunyai butang penjimatan tenaga?
A. Prince Top & Excel B. King Top & King Stand
C. Marvel & Icon D. King Top, Iris Top & Queen Stand

256. PVC is the membrane material used in Outdoor Filter (Prime X1).
PVC adalah bahan membran yang digunakan dalam penapis luaran (Prime X1).

A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

257. What types of color indicator has in B model Cordless?


Apakah jenis penunjuk warna yang ada dalam model B Cordless?
A. Blue & Red B. Blue, Green & Red
C. Blue, Green, Yellow & Red D. Blue, Teal, Green, Yellow,Purple & Red

258. What types of color indicator has in Cuckoo C+?


Apakah jenis penunjuk warna yang ada dalam Cuckoo C+?
A. Blue & Red B. Blue, Green & Red
C. Blue, Green, Yellow & Red D. Blue, Teal, Green, Yellow, Purple & Red

Copyright by Training & Development Department 108


THEORY ASSESSMENT –PART D

259. The color indicator for C model is Red, Purple & Blue.
Penunjuk warna untuk model C ialah merah, ungu & biru.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

260. The blue colour indicator on Cuckoo air purifier indicate air is clean.
Penunjuk warna biru pada penapis udara Cuckoo menunjukkan udara
bersih.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

261. What types of colour indicator has in D model?


Apakah jenis penunjuk warna yang ada dalam model D?
A. Blue & Red B. Blue, Green & Red
C. Blue, Green, Yellow & Red D. Blue, Teal, Green, Yellow,Purple & Red

262. How many filters and stages for B model Cordless?


Berapa jumlah penapis dan peringkat untuk model B Cordless?
A. 5 filters, 5 stages B. 4 filters, 7 stages
A. 5 filters, 5peringkat B. 4 filters, 7 peringkat
C. 5 filters, 8 stages D. Not Sure
C. 5 filters, 8peringkat D. Tidak pasti

Copyright by Training & Development Department 109


THEORY ASSESSMENT –PART D

263. How many filters and stages for Cmodel?


Berapa jumlah penapis dan peringkat untuk model C?
A. 5 filters, 5 stages B. 4 filters, 7 stages
A. 5 filters, 5 peringkat B. 4 filters, 7 peringkat
C. 5 filters, 8 stages D. Not Sure
C. 5 filters, 8 peringkat D. Tidak pasti

264. How many filters and stages for Cuckoo C+?


Berapa jumlah penapis dan peringkat untuk Cuckoo C+?
A. 5 filters, 5 stages B. 4 filters, 7 stages
A. 5 filters, 5 peringkat B. 4 filters, 7 peringkat
C. 5 filters, 8 stages D. Not Sure
C. 5 filters, 8 peringkat D. Tidak pasti

265. How many filters and stages for D model?


Berapa jumlah penapis dan peringkat untuk model D?
A. 5 filters, 5 stages B. 4 filters, 7 stages
A. 5 filters, 5 peringkat B. 4 filters, 7 peringkat
C. 5 filters, 8 stages D. Not Sure
C. 5 filters, 8 peringkat D. Tidak pasti

266. What is the special filter that balance the humidity levelfor Cuckoo C+?
Apakah penapis khas yang mengimbangi tahap kelembapan Cuckoo C+?
A. Allergen filter B. Harmful Gas Relax
C. Ultra PM 2.5 filter D. Humification filter

Copyright by Training & Development Department 110


THEORY ASSESSMENT –PART D

267. The smart features “Double layer rubber packing & Stainless steel
detachable cover” are patented for Cuckoo multi pressure cooker.
Ciri-ciri pintar “Double layer rubber packing& Stainless steel detachable
cover” dipatenkan untuk Cuckoo multi pressure cooker.
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

268. How many cooking mode are there for CH10?


Berapakah mod memasak untuk CH10?
A. 18 B. 14
C. 12 D. 9

269. How many cooking mode are there forHN10?


Berapakah mod memasak untuk BlackHN10?
A. 18 B. 14
C. 12 D. 9

270. How many cooking mode are there for P10?


Berapakah mod memasak untuk P10? answer: 9 mode P10
A. 18 B. 14
C. 12 D.10

271. How many cooking mode are there for Q10?


Berapakah mod memasak untuk Q10?
A. 18 B. 14
C. 12 D. 9

Copyright by Training & Development Department 111


THEORY ASSESSMENT –PART D
272. What is the function for patented double layer rubber packing?
Apakah fungsi untuk patented double layer rubber packing?

A. Prevent leakage of steam B. Resistance totemperature


A. Mencegah kebocoranstim B. Tahan suhu

C. Reduce the releasing noise D. Sanitize the inner pot


C. Mengurangkan bunyibising D. Sanitasi periuk dalaman (inner pot)

273. What is the function for patented softsteamcap?


Apakah fungsi untuk patented soft steamcap?
A. Prevent leakage of steam B. Resistance to temperature
A. Mencegah kebocoran stim B. Tahan suhu
C. Reduce the releasing noise D. Sanitize the inner pot
C. Mengurangkan bunyi bising D. Sanitasi periuk dalaman (inner pot)

274. What is the function for patented stainless steel detachable cover?
Apakah fungsi untuk patented stainless steel detachable cover?

A. Prevent leakage of steam B. Resistance to high temperature & pressure


A. Mencegah kebocoran stim
B. Tahan suhu & tekanan yang tinggi

C. Reduce the releasing noise D. Sanitize the inner pot


C. Mengurangkan bunyi bising D. Sanitasi periuk dalaman (inner pot)

275. Which of the following Cuckoomulti cooker known as“Time saver”?


Manakah dari Cuckoo multi-cooker yang berikut dikenali sebagai "Time saver"?

A. Black HN10 B. CH10


C. Q10 & P10 D. Q10

Copyright by Training & Development Department 112


THEORY ASSESSMENT –PART D

276. Whichof the following Cuckoomulti cookerknownas“KI Master”?


Manakah dari Cuckoo multi-cooker yang berikut dikenali sebagai "KI Master"?

A. Black HN10 B. CH10


C. Q10 & P10 D. Q10

277. The Cuckoo Kyndell cookware set is made up from stainlesssteel 316 grade.
Set alat memasak Cuckoo Kyndell dibuat dari gred keluli tahan karat 316.

A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

278. What is the plug socket used for CuckooInductrio?


Apakah soket plug yang digunakan untuk Cuckoo Inductrio?

A. 12 Amp B. 13 Amp
C. 15 Amp D. 20Amp

Copyright by Training & Development Department 113


THEORY ASSESSMENT –PART D

279. How many product parts does Cuckoo Ezy has?


Berapa bahagian produk Cuckoo Ezy ada?

A. 1 B. 20
C. 3 D. 10

280. These are the steps to use Cuckoo Ezy EXCEPT?


Inilah langkah-langkah untuk menggunakan Cuckoo Ezy KECUALI?

A. Pour Tap Water into CUCKOO B. Press Power Button (On/Off)


Ezy Bottle
B. Tekan Butang Kuasa (Hidup /
A. Tuangkan Air paip ke dalam Mati)
Botol CUCKOO Ezy
C. Lightly Spray the CUCKOO Ezy
D. Put salt into the bottle
to object
D. Masukkan garam ke dalam
C. Semburkan CUCKOO Ezy
botol
dengan ringan pada objek

281. Cuckoo Ezy can be used in the office?


Cuckoo Ezy boleh digunakan di dalam pejabat?
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 114


THEORY ASSESSMENT –PART D

282. Cuckoo Ezy can be used in the bedroom?


Cuckoo Ezy boleh digunakan di dalam bilik tidur?
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

283. Cuckoo Ezy can be used in the car?


Cuckoo Ezy boleh digunakan di dalam kereta?
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

284. Cuckoo Ezy can be used in the kitchen?


Cuckoo Ezy boleh digunakan di dalam dapur?
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

285. How many features does Cuckoo EZY has?


Berapa ciri yang dimiliki oleh Cuckoo EZY?
A. 10 B. 4
C. 2 D. 9

Copyright by Training & Development Department 115


THEORY ASSESSMENT –PART D

286. Customer can enjoy Cuckoo Ezy with Rental Plan?


Pelanggan boleh memiliki Cuckoo Ezy dengan Rental Plan?
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

287. How many package does WonderKlean has?


Berapa banyak pakej WonderKlean ada?
A. 1 B. 2
C. 5 D. 8

288. WonderKlean Disinfection Tablet can kill 99.9% of Virus, Bacteria & Fungi?
Tablet Pembasmian Kuman WonderKlean boleh membunuh 99.9% Virus, Bacteria
& Fungi?

A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 116


THEORY ASSESSMENT –PART D

289. How many package does WonderKlean has?


Berapa banyak pakej WonderKlean ada?
A. 1 B. 2
C. 5 D. 8

290. WonderKlean Disinfection Tablet can kill 99.9% of Virus, Bacteria & Fungi?
Tablet Pembasmian Kuman WonderKlean boleh membunuh 99.9% Virus, Bacteria
& Fungi?

A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

291. What type of solution does WonderKlean Disinfection Service use?


Apakah jenis cecair yang digunakan oleh WonderKlean Disinfection Service?
A. Alcohol B. Bleach
A. Alkohol B. Bleach
C. Hypochlorous Acid D. Cleaning Detergent
C. Asid Hipoklorus D. Pembersih Pencuci

Copyright by Training & Development Department 117


THEORY ASSESSMENT –PART D

292. What is the benefit of WonderKlean Good Plan?


Apa manfaat WonderKlean Good Plan?

A. Affordable B. Expensive
A. Harga Berpatutan B. Mahal
C. No Benefit D. None of the above
C. Tiada Manfaat D. Tiada yang diatas

293. How fast can the HD disinfect a house with the size of 1500 Sqft?
Berapa cepat HD dapat membasmi kediaman yang berukuran 1500 Sq Ft?
A. 24 Hour B. 12 Hour
A. 24 Jam B. 12 Jam
C. 30 Minute D. 1 Jam
C. 30 Minit D. 1 Jam

294. Does WonderKlean service cover West Malaysia?


Adakah perkhidmatan WonderKlean meliputi Sabah & Sarawak?

A. Yes B. No
A. Ya B. Tidak
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 118


THEORY ASSESSMENT –PART E

Payment Plan
295. Customer can enjoy Cuckoo product with Rental Plan (monthly installment).
Pelanggan boleh memiliki produk Cuckoo dengan Rental Plan.

A. Yes B. No
A. Ya B. Tidak

C. Not Sure D. None of the above


C. Tidak Pasti D. Tiada yang diatas

296. What criteria is entitled to apply Cuckoo Goood Plan™ for king Top?
Kriteria manakah yang layak dalam pemohonan Cuckoo Goood Plan™
untuk KingTop?

A. Individual customer only B. Corporate only


A. Pelanggan Individu saja B. Korporat saja

C. Government only D. Corporate & Government


C. Kerajaan saja D. Korporat & Kerajaan

297. Does the Goood Plan™ includes service, maintenance, filter replacement,
and product warranty?
Adakah Goood Plan™ merangkumi servis, penyelenggaraan,
penggantian penapis, dan waranti produk?

A. Yes B. No
A. Ya B. Tidak

C. Not Sure D. None of the above


C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 119


THEORY ASSESSMENT –PART E

298. Customer can enjoy Cuckoo product with Outright Plan(one time payment).
Pelanggan boleh menikmati produk Cuckoo dengan Outright Plan.

A. Yes B. No

A. Ya B. Tidak

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

299. Which of the following is NOT a method of payment for Outright purchase?

Antara berikut, yang manakah bukan cara pembayaran untuk pembelian


Outright?
A. Online transfer B. Cash
A. Pemindahan online B. Tunai
C. Cheque D. Debit card & creditcard

C. Cek D.Debit Kad & Kredit Kad

300. Which criteria is entitled to apply CUCKOO Glory five GOOOD PlanforXcel?
Kriteria manakah yang layak memohon CUCKOO Glory five GOOOD Plan
untuk Xcel?
A. Individual customer only B. Corporate only
A. Pelanggan individu sahaja B. Korporat sahaja
C. Government only D. Corporate &Government
C. Kerajaan sahaja D. Korporat & Kerajaan

Copyright by Training & Development Department 120


THEORY ASSESSMENT –PART F

Cuckoo + App
301. Cuckoo + App can be installed in iOS and Android.

Cuckoo + App boleh dipasang di iOS dan Android.

A. True B. False

A. Benar B. Salah

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

302. Can customer access live chat via Cuckoo + App?


Bolehkah pelanggan melayari live chat melalui Cuckoo + App?

A. Yes B. No

A. Ya B. Tidak

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

303. Beloware the amazing features available in Cuckoo+ App except…


Berikut adalah ciri-ciri yang menakjubkan terdapat dalam Cuckoo + App
kecuali ...
A. Points and gift redemption B. Product info & specification

A. Poin dan penebusan hadiah B. Informasi & Spesifikasi produk

C. Cooking Recipe D. Live Concert

C. Resipi Masakan D. Konsert siaran langsung

Copyright by Training & Development Department 121


THEORY ASSESSMENT –PART F

304. Can a non-customer gain points with Cuckoo + App?


Bolehkah bukan pelanggan Cuckoo dapat mendapatkan point
dengan Cuckoo + App?
A. Yes B. No

A. Ya B. Tidak

C. Not Sure D. None of the above

C. Tidak Pasti D. Tiada yang diatas

305. Cuckoo + App can be used by the customers to make service appointment.
Cuckoo + App boleh digunakan oleh pelanggan untuk temu janji service
A. True B. False
A. Benar B. Salah
C. Not Sure D. None of the above
C. Tidak Pasti D. Tiada yang diatas

Copyright by Training & Development Department 122

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