Evidencia 5: Workshop “Using verbs to build customer satisfaction tools”

tecnología en gestión logística

ficha: 1966025

Estefany trinidad tapia florez

 Actividad de aprendizaje 14
Evidencia 5: Workshop “Using verbs to build customer satisfaction tools”
En la interacción con una segunda lengua, no se puede obviar un tema de tanta
importancia como lo es el manejo de los verbos. Si un profesional no posee un
léxico enriquecido por el manejo de los verbos en inglés, sería casi imposible que
pueda expresarse de forma clara en este idioma. Para afianzar el tema
mencionado, lleve a cabo la evidencia Workshop “Using verbs to build customer
satisfaction tools” estudiando el material de formación “Using regular and irregular
verbs”, los materiales de apoyo y analizar el siguiente caso:
La empresa “My sweet candy” produce caramelos y chicles y necesita conocer la
opinión de los clientes, para esto, elaboraron una encuesta para medir el grado de
satisfacción y quisieran conocer los resultados a partir de un informe donde se
evidencie y analice la situación
REPORT
“My sweet candy”, in the framework of the implementation of the comprehensive
management policy HSEQ and concerned about the continuous improvement in
their processes and the procedures applied in each of them, as well as in the
satisfaction of their users, which through of statistics allow you to measure the
attention provided, and establish mechanisms of contact with them. based on the
foregoing, customer satisfaction surveys were conducted in the development of
public audiences for socialization and accountability management report validity
2018, in the department of Atlántico, were made according to the parameters
established in the procedure of the customer satisfaction survey analysis, which
resulted in the following analysis of the questions surveyed:
The people surveyed expressed a good satisfaction towards our product, they feel
comfortable with the product we offer and they give us an improvement such as
implementing new flavors, this survey is a good tool to visualize that we are doing
a good job
A satisfaction survey is a study used to measure how satisfied customers are and
what level of commitment they have towards a brand, product or service. carrying
out a satisfaction survey is always the best way to find out what customer think,
product or service. thus, it will have the tools to meet the expectations of customer
and not affect the income of the company.
A satisfaction survey has to be used to make decisions in the short, medium and
long term. these are the main objectives of a satisfaction survey:
 know exactly what you need to improve
 understand the needs of customers
 know if you are doing the right thing with certain strategies