Professional Documents
Culture Documents
ISO 19011 - Cómo Evitar Los 6 Errores Comunes de Una Auditoría
ISO 19011 - Cómo Evitar Los 6 Errores Comunes de Una Auditoría
92ÿÿDML<ÿFI>=ÿA<Kÿÿ==<=KÿLKÿD<L@EKÿBÿ@E>ÿ>@BFI<=J>
1234 5627 849
82
ÿ
629ÿ
429
ÿ99
439ÿ84ÿ749
ÿ688 92ÿÿ32ÿ4
ÿ629ÿÿ4249ÿ39ÿ2349ÿ84ÿÿ8
2
!"#ÿ%&'ÿ()*+ÿ,-./01ÿ2+3ÿ4ÿ,11+1,3ÿ*53ÿ(+*67,3ÿ8,ÿ670ÿ068./+190
9 : ÿ;<=ÿ>?@Aÿ4@=< >ÿBÿ4CDAEDF>GÿH ÿ=IJD@A<Kÿ
DEFD<K
ÿ>AFB>B
ÿ8KI>D>B<
ÿ9FKIL>KÿBÿ7KIFME
NOPÿRSTRR
UVÿXYÿZ[ZXV\[ÿ]Xÿ^X_\à`^b_ÿXYÿcd̀\XZbÿ]XÿeXd\f̀VÿghXÿ\XVXZ[dÿ̀ZiYbV\b][ÿXVÿVhXd\_bÿ[_jbVk̀b^f̀Vlÿ[ÿ]Xÿ̀jhbYÿa[_Zbÿdÿ̀Y[ÿghXÿ\XVXZ[dÿXdÿghXÿ_X^X_\à`^b_V[dÿYbd
mnopqrstmuÿ^[v_bVÿhVÿj_bVÿi_[\bj[Vd̀Z[w
xhbV][ÿdXÿ_XbỲkbÿhVbÿmnopqrstmÿXy\X_VbÿXVÿhVbÿ[_jbVk̀b^f̀VÿXyd̀\XVÿVhZX_[d[dÿVX_z`[dÿ{ÿbVdX̀]b]lÿ{bÿghXÿ|bVÿXd\b][ÿ\_bvb}bV][ÿZh{ÿ]h_[ÿib_bÿXz`\b_ÿYbdÿ~V[
^[Va[_Z`]b]Xdwÿ]XZdÿihX]XVÿXyd̀\`_ÿ]àX_XV\XdÿX__[_XdÿghXÿihX]XVÿ_XdhY\b_ÿab\bYXdlÿX__[_XdÿghXÿdXÿzV̀^hYbVÿbÿYbÿbh]`\[_bÿXVÿdÿZd̀Zbw
|[_bÿzbZ[dÿbÿzX_ÿY[dÿÿX__[_XdÿZdÿa_X^hXV\XdÿghXÿdXÿihX]XVÿ]b_ÿbYÿ_XbỲkb_ÿhVbÿbh]`\[_bÿ]Xÿ^bỲ]b]
ÿ3>A>ÿA>EFFD>DFME
bÿiX_d[VbÿghXÿ\X̀VXÿ^[V\b^\[ÿ]`_X^\[ÿXV\_XÿXYÿcd̀\XZbÿ]XÿeXd\f̀Vÿ]XÿxbỲ]b]ÿ{ÿXYÿbh]`\[_ÿ\X̀VXÿghXÿiYbVà`^b_ÿYbÿbh]`\[_bw
XbỲkb_ÿhVbÿvhXVbÿiYbVà`^b^f̀Vÿ̀V^Yh{X
K@=>=KÿBÿ?@ÿD@>EB<ÿE>EÿA<Kÿ>@BFI<=K
ÿA<Kÿ=KDIF<KÿKDI<=KÿBÿA>ÿ<=>EF>DFMEÿ@B>Eÿ>IEB=A<Kÿ=DI>LEI
ÿ6>ÿ068./+190ÿE<ÿ@BÿD<FEDFBF=ÿD<E
<I=<ÿEI<ÿFL <=I>EIÿ>=>ÿA>ÿL =K>
9ÿBÿ=>AF>=ÿ@E>ÿ>EB>
ÿA>ÿD@>AÿKÿBÿFEI=D>LF>=ÿD<EÿAÿ>@BFI<=
ÿ4EÿBFD>ÿ>EB>ÿKÿBEÿFEDA@F=ÿA<Kÿ<=>=F<KÿBÿBKD>EK<
ÿ>BLKÿBÿA<Kÿ>AL@=<K
ÿK@LF=ÿ@E>ÿ=K<EK>FAFB>Bÿ?@ÿE<ÿE<KÿD<==K<EB
UdÿhVÿX__[_ÿZh{ÿ^[ZVÿXV\_XÿYbÿiX_d[Vbÿ_Xdi[VdbvYXÿ]XYÿcd̀\XZbÿ]XÿeXd\f̀Vÿ]XÿYbÿxbỲ]b]lÿ{bÿghXÿ^b_jbÿ^[Vÿ\[]bÿYbÿ_Xdi[VdbvỲ`]b]ÿdÿ̀dXÿXd\bvYX^XÿbYjhVbÿV[
^[Va[_Z`]b]ÿXVÿ[\_[ÿ]Xib_\bZXV\[ÿghXÿ]XiXV]bÿ]XÿYÿi[_ghXÿXdÿYbÿiX_d[VbÿghXÿdXÿXV^b_jbÿ]XYÿ]Xib_\bZXV\[ÿ]XYÿxbỲ]b]wÿcXÿdhXYXÿ^[VahV]`_ÿYbÿ_Xdi[VdbvỲ`]b]
]XÿYbÿiX_d[VbÿXV^b_jb]bÿ]XÿhVÿ]Xib_\bZXV\[ÿ^[VÿYbÿ_Xdi[VdbvỲ`]b]ÿXVÿXYÿ^[V\_[Yÿ]XYÿcd̀\XZbÿ]XÿeXd\f̀Vÿ]XÿxbỲ]b]w
ÿ1>A>=ÿBÿLK
Ud\XÿXdÿhV[ÿ]XÿY[dÿX__[_XdÿZdÿ^[ZhVXdwÿ[dÿVX_z`[dÿbÿzX^Xdÿ^bhdbVÿi_[vYXZbdÿbÿYbdÿiX_d[Vbdlÿ{bÿghXÿdXÿ|bvYbÿ]XZbdb̀][ÿ̀V\XV\bV][ÿ]XZ[d\_b_ÿZb{[_
XyiX_X̀V^b̀ÿ[ÿ^[V[^Z̀X̀V\[w
0
12ÿ4252ÿ62728ÿ9
8ÿ
2ÿ
ÿ4682ÿ7ÿ827
2ÿ
2ÿ2ÿ7ÿ84ÿ8ÿ428ÿ82
8ÿÿ
ÿ282997ÿ7ÿÿ2
&'ÿ)*+,-./0/1ÿ23045/6+3*ÿ766/0/*,173*
8ÿ"292ÿ2
2ÿ528ÿ6274279ÿÿ27288ÿ9ÿ49276#ÿ92ÿ8ÿ2
"94ÿ2ÿ76288267ÿ
ÿ82
6ÿ42ÿ
ÿ78ÿ97ÿ
ÿ2:6279ÿ42ÿ4282762
49276#
;ÿ49276ÿ
2ÿ
96ÿ
ÿ78ÿ7ÿ
ÿ268962762ÿ72928ÿ8ÿ2
ÿ527ÿ797276ÿ42
ÿ62#
<
ÿ468ÿÿ"292ÿ2ÿ2792768ÿ97ÿ7ÿ2
2"4ÿ7=28ÿ42ÿ49276ÿ
2ÿÿ
ÿ2>8ÿ7ÿ7ÿ72928ÿ8ÿ
2ÿ2
ÿ62ÿ42ÿ267ÿ2ÿ4288
2ÿ42ÿ8
4294#ÿÿ?!ÿ87972ÿ
2ÿ62727ÿ
ÿÿ
76
562ÿÿ
9ÿ45
9ÿ
7ÿ28
9ÿ6732ÿ67
ÿ7
52
Q9ÿ478P9ÿÿ7
ÿ
9ÿ73ÿ7
ÿ
7ÿ7ÿP9ÿ79
5R962ÿ
9ÿ9
6529
Q2ÿP9
9R2ÿ
7ÿ7ÿP93ÿ273562ÿ67ÿ
9ÿ9
6529ÿ7ÿ78257369ÿ
7ÿ
7673ÿ7S
72ÿ
2ÿP9
9R2ÿ67ÿ
9ÿ9
6529ÿ99ÿ9ÿ79
5R9ÿ
3ÿ7
55732ÿ67ÿ2ÿÿ7
6773ÿ26739ÿ67ÿ429ÿ
7ÿ4985
57ÿ
9ÿ567354589853ÿ67ÿ262ÿ
2ÿ7
552
1238
5237ÿ27ÿ7
ÿ579ÿ67ÿ753ÿ
7ÿ7ÿP9ÿ9
65962
T78
99853ÿ67
ÿ962ÿ67ÿ8
55732ÿ67
ÿ579ÿ67ÿ753ÿ9
65962ÿ27ÿ
2ÿ85752ÿ67ÿ9
65259ÿ
7ÿ7ÿP93ÿ
5
5R962
U*ÿ%(9(#ÿ&6+($(,ÿ-V9ÿ*$8&,-#=*W$ÿ9&6,(ÿ=W-&ÿ,(#)*7#,ÿ"$#ÿ./012345.ÿA#>#ÿ=)*=ÿ($OÿX/4Y3ÿZ/01234ÿH[2\4[3ÿHIJÿMNNL]^NL_C
`abcdefgeÿijfdÿikfedld
w ÿx ÿy ÿz
mnopqnrÿstuvu
omgijfd~lgjagÿflaijÿÿli~ÿ̀a
iaj
kfifaÿli pd~clageffadeeÿdÿdgkafeiÿekadkÿÿ~kÿ
d
9 dÿedkgdgkÿikÿ
Q77ÿ
Q77ÿ
{| p
~lgfaeÿrdaÿgk~fbi
iekdÿliÿdÿ
kfdgkÿ~i { `ÿabaÿijfgakde
caef~kgldli
}7 gkfiegiki
ÿ
Q77ÿ Q77ÿ
0
!"#$ ~
%&'()*+,&-
.#/0!12
.#/3!14ÿ62!70!4
"1"7!28ÿ9!4#2!"#8
:14;<=>><
:14;=?>><
:14;@>><
A"108"8
A"B"!0/"!0C7ÿD0#2!/0E"
D2/"!"84
FG!2127/2
H4#I"!0C7
J2/0C7ÿ82ÿK#4L2!/4
J2/0C7ÿ82ÿM02;4
J2/0C7ÿF/#"/N;0!"
O2804ÿ.I:027/2
K#2I0I
M02;4ÿLÿ92;#08"8
92;#08"8ÿ82ÿ1"ÿ07P4#I"!0C7
92;#08"8ÿLÿ9"18ÿ27ÿ21ÿ6#":"Q4
90/2I"ÿ82ÿJ2/0C7
RS'TU&-ÿ(W'+&X&-
YZ[\ÿ^_`ÿabÿcde[\fghfaÿig
j[\dgkclhÿahÿmgncicogoab
oÿa
ÿicoa\gpq[r
<sÿ4!/:#2tÿu>u>
vabfclhÿabf\gf`qckgÿoa
1234526627
bcbfadgbÿwxyzÿh_a{[b
k_\b[bÿocbe[hcniab
414
|ÿ4!/:#2tÿu>u>
89
ÿÿÿ
ÿ
ÿÿ
}[k[hj[\dcogoabahai 0
123ÿ56ghsxo7qsmuÿ8jqrhÿnq9mkrls
hÿhpmtrnoy9ÿrjqmpÿttqq
opps3qrpsÿvrÿwk
ÿxÿrqts
h
s <'*#= Hÿ('ÿÿI&ÿ'ÿ(+ÿÿ&#'ÿ-#J(
38997ÿÿ3
897 >%#(*ÿ&ÿ'*# '%(KÿL'-#('ÿ!(#(ÿ%'(!'ÿ!
367
97ÿ3ÿ76ÿ
3 ?-(!'=
zÿ|}~ÿ
(#)K
ÿ!"ÿ!ÿ#$%&'ÿ!ÿ(#)ÿ'*# >%#(*ÿ&ÿ-(!'
+(,ÿ-##(ÿ./012/3450ÿ/07/189:/0ÿ/3
32/04;50ÿ12;050 >(=
>%#(*ÿ&ÿ>(
@$=
A%%('ÿ&ÿ-$
B)#('ÿ!ÿ&'=
Cÿ$!'ÿDÿ%-'ÿ'ÿ)#('ÿ!ÿ&'
E/0/5ÿ0201;8F8;G/
0