Kombidämpfer Genius Joker: Service Manual: Software/Troubleshooting

Kombidämpfer
GENIUS MT
Joker MT
Service manual: Software/Troubleshooting
Vers. 1.1 – Feb. - 2015
Eloma GmbH | Otto-Hahn-Straße 10 | 82216 Maisach / Germany

Phone: +49 (0) 8141 395-0 | Fax: +49 (0) 8141 395-130 | info@eloma.com | www.eloma.com
3
Table of contents
1. Menu Settings/Service -------------------------------------------------------------------------- 6

1.1 Overview service menus ---------------------------------------------------------------- 8
1.2 Overview Options menu:---------------------------------------------------------------- 9
1.3 Overview Unit functions ----------------------------------------------------------------13
1.4 Testing: Check 1 -------------------------------------------------------------------------18
1.5 Configuration safe and load -----------------------------------------------------------21
1.6 Unit information --------------------------------------------------------------------------22
1.7 Data log: Protocol -----------------------------------------------------------------------23
2. Settings gas --------------------------------------------------------------------------------------24
2.1 Servicemenu Gas -----------------------------------------------------------------------24
2.2 Testing: Check 2 -------------------------------------------------------------------------27
2.3 Values gas adjustment -----------------------------------------------------------------28
3. Configuration in case of service intervention ---------------------------------------------29
3.1 Unit functions -----------------------------------------------------------------------------29
4. Error codes ---------------------------------------------------------------------------------------32
5. Hydraulic system --------------------------------------------------------------------------------35
5.1 Water general information -------------------------------------------------------------35
5.2 Water adjustment procedure----------------------------------------------------------35
5.3 Water amount ----------------------------------------------------------------------------35
5.4 Conversion table water hardness----------------------------------------------------36
5.5 Presciptive limits for water-------------------------------------------------------------36
6. Gas system ---------------------------------------------------------------------------------------37
6.1 Change supplied gas -------------------------------------------------------------------37
6.2 Gas pressure -----------------------------------------------------------------------------37
6.3 Adjustment screw gas ------------------------------------------------------------------37
6.4 Electrode distances ---------------------------------------------------------------------38
6.5 Trouble shooting back fire -------------------------------------------------------------38
4
Revisions:
Vers. 1.1: New software version 2.01 and higher
Important notice!
This service manual doesn’t replace the installation manual!

It is oblige to follow the installation instructions to get a valid warranty
from Eloma and to ensure that the purchased appliances can be
operated correct!

1. Menu Settings/Service
Access via „tools“:
Software version 1.39 ff
Press the button to get to the

service screen
Right column shows the

software version
Touch this field to insert the

password
Slide switch:
Green: Input visible
Grey: Input protected
6
Menu Settings/Service is now open:
Visualised with the green lock. Access to the menu via the text field
Visualised with a green lock

Access to the menu via the text field
By touch the lock symbol or go into
another menu the access is locked
again
User settings
Refer to user manual
Service parameter
7
1.1 Overview service menus
Refer to user
manual
1. Consumption
2. Network settings refer to chapter 1.2
Gas settings refer to chapter 2.1
Test program gas refer to chapter 2.2
Protocols refer to chapter 1.7

Log files: operating, HACCP
Basic settings refer to chapter 1.3

and parameter
Test program refer to chapter 1.4
Save and load refer to chapter 1.5

configuration
Additional information refer to chapter 1.6
8
1.2 Overview Options menu:
Options, page 1
Activate control:
Filling level cleaner
Volume jerrycan cleaner
Activate control:
Filling level rinse
Volume jerrycan rinse
Activate control:
Capacity water treatment system/filter
Capacity water treatment/filter
Activate control: maintenance

water treatment/filter time frame
Set time in days for maintenance of

water treatment system/ filter
9
Options, page 2
Hand shower:
Enabled
Acitvate flow meter

top chamber
Acitvate flow meter

bottom chamber
Enable drainage cooling
Standard time for cooking step

0 – 9999 min; standard: 30
Standard time for cooking step

0 – 9999 sec; standard: 90
Enable kitchen control system
IP address kitchen control system
Return with
10
Overview: network settings
DHCP:
Assign automatically IP address
Manually assign of
IP address
Manually assign of
Subnet mask
Manually assign of
gateway
Manually assign of
Network number
Save settings
Return with
11
Overview: Alarms config
Return with press 2x
12
1.3 Overview Unit functions
Select oven type and heating system
Load factory settings
Select voltage, connected load, frequency
Basic parameters:
Amendments of values possible
Load customer specifications
Refer to follwoing pages for details.
13
Select type and size via the pull down menu
Select electric/gas via slide switch

Slider right: Electric
Slider left: Gas
14
Load factory settings of the choosen
oven type/size
Confirm with “OK”
Select voltage and frequency.

Connected load displayed automatically
Pull down menu to select voltage
15
Modification
Drainage cooling on:

Set: 75°C, range: 50-100
Drainage cooling off:

Set: 65°C, range: 30-70
Drainage cooling:amount of water

Set: 1, range 1-20
Steam, amount of water top chamber

Set: factory, range 4-30
Steam, amount of water top chamber

Set: factory, range 4-30
Flowmeter 1 calibration
(Factory setting, do not change!)
Flowmeter 1 calibration
(Factory setting, do not change!)
Activate automatic door opener

Not all oven types!
Check polarity
Gas units only
Special feature
for Japan
External signal off

External light signal enabled
External speaker enabled
Return with
16
Load factory settings
Load specific parameters of the original

factory set up the to the CPU
Confirm with “OK”
Return with
17
1.4 Testing: Check 1
Test monitor for actuators
Select actuator via encoded

numbers.
Refer to following pages.
Select actuator number via arrow

fields
Start test with the “START” button.
Stop the actual test pressing the
„STOP“ button.
Return to previous menu with
18
Fan motor:
o 100: Fan motor (top) right / fast

o 101: Fan motor (top) right / slow
o 103: Fan motor (top) left / fast
o 104: Fan motor (top) left / slow
o 110: Fan motor (bottom) right / fast
o 111: Fan motor (bottom) right / slow
o 112: Fan motor (bottom) left / fast
o 114: Fan motor (bottom) left / slow
o 115: Fan motor cooling heating elements
Heating system:
o 200: top / Heating 1 max 18s heating, then 240 s cooling required
see switch 115
o 201: top / Heating 2 dito
o 210: bottom / Heating 1 dito
o 211: bottom / Heating 2 dito
Hydraulic:
o 300: Steam / top time 40s, displays amount of water

o 310: Steam / bottom dito
o 320: Condensate dito
Additional functions:
o 400: Main contactor On/Off

o 410: Light cooking chamber On/Off
o 411: Light door (EB) Not active
o 420: Speaker Not active
o 430: Condensation hood 1
o 431: Condensation hood 2
o 440: Air flap Open
o 441: Air flap Close
o 450: Door opener (EB) Not active
Gas system:
o 500: Top / Gas blower 100%

o 501: Top / Gas blower 30%
o 510: Bottom / Gas blower 100%
o 511: Bottom / Gas blower 30%
o 520: Top / Gas Ignition + operation gas blower at start-rpm
o 521: Bottom / Gas Ignition + operation gas blower at start-rpm
19
Autoclean:
o 600: Pump cleaner Test

o 610: Pump rinse Test
o 620: Motor nozzle Test
o 630: Solenoid valve water Test
Temperature sensors:
o 700: all sensors displayed:
 Cooking chamber 1
 Cooking chamber 2
 Condensate
 Core temp. sensor display
Switches:
o 800: Door switch Test

o 810: Pressure switch Test
Gas system, enable to adjust the system:
o 900: Top / max. operating load

o 901: Top / min. operating load
o 902: Bottom / max. operating load
o 903: Bottom / min. operating load
To leave this menu, press once
20
1.5 Configuration safe and load
Load configuration from USB

drive
File
Saved configuration from…
Load selected file to device
Load selected file to USB drive
Delete selected file
Safe configuration
Autosave Datei an- oder

abwählen
Angewählte Autosave Datei

löschen
Autosave einzeln anwählen
Ausgewählte Autosave Datei

von USB Stick auf das Gerät
übertragen
Return with
21
1.6 Unit information
Space for additional information

e.g.:
last service
next service
issues noted from customer
etc., etc.
Return with
22
1.7 Data log: Protocol
Memorize all data and visualize

via „ProConnect“
HACCP, consumption, error log,
etc
Download temperatures or
display on the screen
Download consumption data or

display on the screen
23
2. Settings gas
2.1 Servicemenu Gas
Access „Service – Menu“:
Set/change of the gas used for the appliance
24
Click on the menu to amend/check data
Page 1, gas parameter
Pulldown menu to choose the

gas type.
See next page
Do not change the values
of the parameter 612 to
625, factory settings!
Values of these parameters

depending on the used gas
type and set with
parameter 611
Refer to the table of

chapter 2.3 for details
Page 2, gas parameter
25
= Natural gas E resp. H (Gas G20)
= Natural gas LL (Gas G25)
= Natural gas L (Gas G25)
= Liquid gas (Gas G30)

Butane resp. mixture of Butane and
Propane
In add.:
Gas_3P = Liquid gas Propane G30
Available gas types:
2EH
2LL
2L
3BP
3P
Return with
26
2.2 Testing: Check 2
Select test-programm „Check 2“

To adjust the combustion
Select the number via the

arror switches to choose
the right test.
Adjust the carbon dioxide
density according to the
following table.
Gas system:
o 900: Top / Max. load Adjustment combustion mixture, top

o 901: Top / Min. load Adjustment combustion mixture, top
o 902: Bottom / Max. load Adjustment combustion mixture, bottom
o 903: Bottom / Min. load Adjustment combustion mixture, bottom
27
2.3 Values gas adjustment
GENIUS MT
Table 1
Parameter 6-11 10-11 20-11 12-21 20-21
Venturi 055 003 003 001 001
Natural Gas 2E/2H (G20)
Operating load minimum 30 30 30 20 20
Operating load 100 80 80 75 75
Operating load lower chamber 80 75
Ignition load 50 80 80 70 70
Ignition load lower chamber 80 70
Ignition time 30 30 30 30 30
Ignition attempts during start 3 3 3 3 3
Ignition attempts during operation 1 1 1 1 1
Carbone dioxide density (CO²) 8,8 9,6 9,6 9,6 9,6
Carbone dioxide for minimum load 8,4 9,3 9,3 8,5 8,5
Natural Gas 2LL (G25)
Natural Gas 2L (G25)
Liquid Gas Butane/Propane 3B/P
28
3. Configuration in case of service intervention
All appliances are configured once leaving the factory and the configuration is saved
on the micro SD-card.
In case the CPU board has to be replaced, force the system to boot by power off –
power on. This will load the oven settings from the SD-card to the CPU. There is no
need to configure the CPU board manually.
Configuration is only necessary once the micro SD-card is to replace or you build the
CPU with CD-card in another oven type.
This procedure is described in the following chapter 3.1.
3.1 Unit functions
A. Select „Unit functions“
29
B. Select appliance type from the sub menu.
Select type and size via the pull

down menu:
6-11
10-11
12-21
20-11
20-21
Scroll down for more options
C. Select the correct heating system.
Select electric/gas via slide switch

Slider right: Electric
Slider left: Gas
30
D. Select „Load default settings“and confirm.
Select and confirm by pressing „OK“
E. Select „Load Factory settings“and confirm.
Select and confirm by pressing „OK“
Return to main menu and switch the oven off.
31
4. Error codes
GENIUS MT Display Status overview shows error codes.
New codes for the GENIUS MT are marked yellow.
Table 2
Error
Descritpion What to do
code
1 Door open  Close the door / operating panel.
 Check the door switch, inside the
operating panel. Is the magnet lost
(Inside the door frame)?
 EB 30 Door switch blinking
 Only units with electro-mechanic closing
007 Door doesn’t open mechanism
40 Invalid reference 
temperature
111 Probe chamber 1 (top)  Check probe 0,789mV at 20°C,
No signal Oven will NOT operate with a defective
probe.
Probe chamber 2  Check probe 0,789mV at 20°C,
112 (bottom) Oven will NOT operate with a defective
No signal probe.
Core probe  Check probe 0,789mV at 20°C,
113
No signal sensor 1 Meat probe operation is possible
114
115
116
Probe waste water (drain)  Check probe 0,789mV at 20°C,
117
No signal Oven will operate with a defective probe.
Temperature too low
 Sensor TC2 value below -30°C
124 Cooking chamber
Oven will NOT operate
(top)
Temperature too low
125 Cooking chamber
Oven will NOT operate
(bottom)
No operation if core probe is activated
Core probe temperatur
126 Warning if core probe not used
too low
Temperature to low Warning
128
Condensate  Sensor TC4 value below -30°C
No operation if core probe is activated
Core probe sensor
130 Warning if core probe not used
defective
 No signal of all 4 sensorsl
211 Upper safety thermal  Reset the lower safety thermal release.
release  If the STR has not released, check if the
motor temperature sensor switched off,
this is a bi-metal trip, which reset itself
when cooled down. If so, control if the
main/motor fuses. Replace and check
possible causes: Defective motor
windings or the motor is blocked.
 Oven cannot operate!
32
Lower safety thermal  Reset the lower safety thermal release.
release  If the STR has not released, check if the
212 motor temperature sensor switched off,
this is a bi-metal trip, which reset itself
when cooled down. If so, control if the
main/motor fuses. Replace and check
possible causes: Defective motor
windings or the motor is blocked.
 Oven cannot operate!
No motor signal  Check the main / motor fuses. Replace
them, if blown and check possible
causes: Defective motor windings or the
motor is blocked.
213  Check motor parameters for start up
and slow down. See programming
manual.
 Units with frequency converter may
block operation when switched Off/On
instantly. Please wait 5 seconds after
switch off before switch on again.
 Oven cannot operate!
No water / low water  Open the water tap.
311
pressure  The water flow pressure must be
checked, 2 bar / 29 PSI for soft water.
 Autoclean will pause until pressure
is high enough.
Information
313 Hand shower off  Hand shower disabled via service
menu.
No water pressure during Autoclean: Stop
316
cleaning  Refer code 311
Correct solenoid valve 1 Attention
318
(top)  Check amount of water upper chamber
Correct solenoid valve 2 Attention
319
(bottom)  Check amount of water upper chamber
Attention
320 Hand shower blocked  Hand shower dissabled at temperatures
above 230°C
Warning
400 Air filter dirty
 Clean filter
Warning
 Clean air filter, located at the bottom of
511 PCB temperature 65°C the front panel.
 Check if the compartment fan and the
fan in the front
 Clean air filter, located at the bottom of
the front panel.
512 PCB temperature 70°C  Check if the compartment fan and the
fan in the front.
Oven will not operate
Warning: PCB  Slow overheated PCB.
temperature 68°C  The installation prevents ambient air
513
flow for a cooling effect.
 Switch unit Off/On
81 Software error
 Switch unit Off/On
82 Implausible values
33
 Missing I/O board
83 Simulation mode
 Connection I/O-board missing
 Check cable on port X22 (CPU) and
84 Software error
X81 (I/O)
 Missing link to I/O board
86 Lost communication
Warning
551 USB malfunction  Missing USB stick on active port
 Stick or port defective
Attention
600 Cleaner
 15% of chemical is left over
Attention
601 Rinse
Attention
604 Cleaner
Attention
605 Rinse
No flame upper chamber  Is the phase at L1, polarity!
 Is the kitchen ventilation system
711
working? Interlock?
 Check the ionisation current of the gas
firing
Reset: Pressing restart.
No flame lower chamber  Is the phase at L1, polarity!
 Is the kitchen ventilation system
712
working? Interlock?
 Check the ionisation current of the gas
firing
Reset: Pressing restart.
34
5. Hydraulic system
5.1 Water general information
The GENIUS MT does have two water connections, one for raw water, one for treated
water. All appliances leaving the factory are preset and tested. Once a solenoid valve
or pressure reducer is to replace or for maintenance reason the amount of water has
to be checked and adjusted.
At this time we can use the “Test monitor” to activate the solenoid valve to measure
the quantity.
5.2 Water adjustment procedure
 Switch the oven off

 Set the pressure reducer to 1 bar flow pressure
 Remove the racks/trolley
 Open/remove air baffle
 Take off the water inlet.
 Place a hose on the water inlet stub
 Put the hose into a measuring jar
 Switch oven on and go into the service menu
 Select the submenu „Check 1“
 Use the switch number corresponding tot he valve, see chapter 1.5 for details
 Start the test procedure. The amount for the steam valve is 200ml, for the
drainage cooling 500ml
 The test monitor counts down the time needed for the given amount. If the
volume is to less, open the adjustment screw or in case the volume is to high,
close the adjustment screw on the solenoid. Ensure the right oven size is
memorised to the CPU.
 Assemble the oven the reverse way
Attention: The water inlet pipe must free of all deposits, especially lime-scale.
The filter of the valve support or any filter before the oven must be clean too.
5.3 Water amount
Table 3
Oven type Steam rate Drainage rate
6-11 GENIUS MT 16 l/h (0.27 l/min) 55 l/h (0.92 l/min)
per chamber!
per chamber!
35
5.4 Conversion table water hardness
Table 4
Conversion of values for water hardness[1] [2]
°dH °eH °fH ppm mval/l mmol/l
German degree 1 °dH = 1 1,253 1,78 17,8 0,357 0,1783
English degree 1 °eH = 0,798 1 1,43 14,3 0,285 0,142
French degree 1 °fH = 0,560 0,702 1 10 0,2 0,1
ppm CaCO3 (USA) 1 ppm = 0,056 0,07 0,1 1 0,02 0,01
mval/l Earth alkali-Ions 1 mval/l = 2,8 3,51 5 50 1 0,50
mmol/l Earth alkali-Ions 1 mmol/l = 5,6 7,02 10,00 100,0 2,00 1
[1]
The unit 1ppm is used not in the sense of particle per million but as 1mg/L CaCO3
[2]
Quelle/Source: http://de.wikipedia.org/wiki/Wasserh%C3%A4rte
5.5 Presciptive limits for water
Total hardness: ≤ 3°dH

pH-value: 7.0 to 8.5
Conductivity: ≤ 90 µS/cm
Cl-: max. 60 mg/l
SO4: max. 100 mg/l
SiO4: max. 10 mg/l
Fe: max. 0.05 mg/l
Mn: max. 0.05 mg/l
Cu: max. 0.05 mg/l
Ci2: max. 0.10 mg/l
Soft water connection:

≥ 3°dH Requires at least a hydrogen ion exchanger or partial demineralization filters
with integrated particle filters and activated carbon filters.
 Sodium ion exchangers are not permitted!

 Systems with silicate metering must not be used!
Soft-/hard water connection:

> 0.1 mg/l CL2: Activated carbon filter needed.
If the water contains impurities such as sand, iron particles or suspended particles a
fine filter with a width of 5 to 15 µm must installed before the water goes into the
oven.
Special requirements:
A chloride concentration (Cl-) above 60 mg/l and/or a silicate concentration (SiO4) ≥
10 mg/l a reverse osmosis system is required.
Ensure that the conductivity (reference value of 50µS/cm) is maintained.
Observe the installation manual!
36
6. Gas system
6.1 Change supplied gas
In case the supplied gas changes between caloric values or a different type of gas is
used, the unit needs to be set accordingly.
1. Open the service menu and choose the type of gas supplied as described in
chapter 2.1, page 24.
2. Adjust the carbon dioxid density according to the table in chapter 2.3
6.2 Gas pressure
Gas regulating valve:
Gauge connection:
Upper: Pressure going out of valve
Lower: Pressure supplied to oven
The gas pressure depends on the supplied gas type. The nominal pressure is printed
on the type plate. Nominal pressure means that this pressure is the flow pressure
under full load of all appliances connected to the line!
6.3 Adjustment screw gas
Adjustment screw gas:

For CO2 density
Screw driver 6mm
or
Allen key 4mm
37
6.4 Electrode distances
Ionisation electrode to burner: Ignition electrode to burner:

5 mm 5-7mm
 It is important to keep the distances correct for a proper functionality.
6.5 Trouble shooting back fire
During ignition a noise can be heard which sounds like an explosion  back-firing
Following points need to be checked:
 The gas pressure is much to low or varies a lot. Measure the gas pressure
when the system is off, during ignition and when the system is operating.
 During operation all appliances on site must run on full load to see the real gas
pressure supplied to the oven.
 From “Off” to “On” the gas pressure can drop down only a few mbar but during
operation it has to be the nominal gas pressure, ± 10%! Nominal pressure is
the same as flow pressure!
 Observe the installation manual for the gas consumption of the appliance. The
gas line must be able to deliver enough volume of gas!
 The plumber only can calculate the right size of the gas pipe-work.
 Verify that the carbon dioxide density is correct for nominal load and test load!
Refer to the gas table.
 The distance from the ignition electrode to the burner is not correct, set the
distance to 5mm.
 Check the burner. Double check if the burner mesh is in good order or shows
holes or welding spots at the area where the ignition electrode fires against it.
 Ignition controller is defective. Disconnect the ignition box and check if the
ignition controller gives a signal of 230V to the ignition box for approx 7 sec.
after the purge time.
 Ignition box is defective. Connect an ignition electrode to the ignition controller.
Disconnect the gas valve and start the ignition. The spark has to be stable and
should last for around 7 seconds.
 Ignition electrode is defective. Replace with a new one.
 The gas system is not tight; therefore humidity will penetrate the system.
Check the gas heat exchanger if there is a crevice and if the gaskets are still
seal the flange areas. Use a feeler with 0.2mm. If the feeler goes in between
the flanges area the system is definitely not tight anymore.
 The gas type has changed. Verify which gas is supplied and if the values of
the gas system are matching the used gas. If it is not clear which gas is used,
request a gas analysis from the local gas supplier.
38

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Kombidämpfer

Service manual: Software/Troubleshooting

Vers. 1.1 – Feb. - 2015

Eloma GmbH | Otto-Hahn-Straße 10 | 82216 Maisach / Germany

1. Menu Settings/Service -------------------------------------------------------------------------- 6

This service manual doesn’t replace the installation manual!

Eloma GmbH | Otto-Hahn-Straße 10 | 82216 Maisach / Germany

Press the button to get to the

Right column shows the

Touch this field to insert the

Visualised with a green lock

Gas settings refer to chapter 2.1

Test program gas refer to chapter 2.2

Protocols refer to chapter 1.7

Basic settings refer to chapter 1.3

Test program refer to chapter 1.4

Save and load refer to chapter 1.5

Additional information refer to chapter 1.6

Volume jerrycan cleaner

Volume jerrycan rinse

Capacity water treatment/filter

Activate control: maintenance

Set time in days for maintenance of

Acitvate flow meter

Acitvate flow meter

Enable drainage cooling

Standard time for cooking step

Standard time for cooking step

Enable kitchen control system

IP address kitchen control system

Return with press 2x

Select oven type and heating system

Load factory settings

Select voltage, connected load, frequency

Load customer specifications

Refer to follwoing pages for details.

Select electric/gas via slide switch

Confirm with “OK”

Select voltage and frequency.

Pull down menu to select voltage

Drainage cooling on:

Drainage cooling off:

Drainage cooling:amount of water

Steam, amount of water top chamber

Steam, amount of water top chamber

Activate automatic door opener

External signal off

Load specific parameters of the original

Confirm with “OK”

Test monitor for actuators

Select actuator via encoded

Select actuator number via arrow

Return to previous menu with

o 100: Fan motor (top) right / fast

o 115: Fan motor cooling heating elements

o 300: Steam / top time 40s, displays amount of water

o 400: Main contactor On/Off