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Customer Analysis

Company’s Name Strengths Weakness


Nivea - Strong brand portfolio. - Limited success outside core
- Superb performance in new business.
markets. - Need more investment in new
- Good returns on capital technologies.
expenditure. - Financial planning is not done
- Reliable suppliers. properly and efficiently.
- Highly successful at go to - There are gaps in the product
markets for its products. range sold by the company.
- Successful track records of - The profitability ratio and
integrating complimentary contribution % of nivea are
firms through mergers and below the industry average.
acquisition.
Rexona - Same brand different names. - Low product awareness.
- First 1billion brands. - Competition from internal
- Association with Unilever. brands.
- First mover advantage. - Marketing the concepts.
- Wide variety.

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