ENGLISH FOR THOURISM

Name : Nur Fitriani S

Nim : 40300118111

Ag 5

BAMBAPUANG VILLA
1. Give definition to each of the following hotel front office termynology in indonesia:

A:

1. Average Room Rate: is a measure of the average rate paid for the rooms sold,
calculated by dividing total room revenue by rooms sold.
2. Baggage: carry-on baggage. Can be cabin baggage or general baggage.
3. Cancellation fee: A cancellation fee is a sum of money you must pay if you cancel a
hotel reservation after the cancellation deadline.
4. Charge room: is a payment system made by guests by combining costs incurred by
guests (eating, drinking, laundry, overnight stays, etc.), where payment is made at the
time the guest checks out.
5. Day rate : is the billing cost for an individual's services for a single day.
6. Day rate: is the billing cost for an individual's services for a single day.
7. Early check in: is a service which offers guests the possibility to check in to the hotel
and their room before the standard check in time, which is normally between 1 p.m.
and 3 p.m.
8. Front Desk: is the desk or office that books rooms for people and answers their
questions.
9. Guest Bill: guest account created by the receptionist after the guest registers at the
Front Office. The account was then handed over to the Front Office Cashier.
10. Occupancy: is the act of owning, renting, or taking possession of a building. When
you and your family move into a new house, you are taking occupancy of that home.

B:

1. Baggage Tag: also known as luggage tags, are the small pieces of paper which are
attached to the suitcase at the baggage drop-off counter.
2. Complimentary: defined as something that is flattering or shows admiration.
3. Departure Date: is the date that the traveling party is scheduled to leave their home
and begin the trip.
4. Errand card: The card used by Bellboy to record all activities related to handling
arriving guests, moving rooms or leaving.
5. Group list: List the names of guests in the group who will stay at the hotel.
6. House use: The room is used as a residence
7. Long Distance Call: is a telephone call made to a location outside a defined local
calling area.
8. Morning Call: Call for hotel guests in the morning which aims to wake the guest at
the request of the guest.
9. On Duty: MOD is a person who is assigned to deal with every problem when
management or managers are not doing their job at that hour, where usually MOD is
on duty from the afternoon to the evening.
10. Paid Out: namely the disbursement of the amount of money from the cashier for hotel
needs

C:

1. Baggage: carry-on baggage. Can be cabin baggage or general baggage.

2. Bell Boy: is a man or boy who works in a hotel, carrying bags or bringing things to
the guests' rooms.
3. Charge Room: is a payment system made by guests by combining costs incurred by
guests (eating, drinking, laundry, overnight stays, etc.), where payment is made at the
time the guest checks out.
4. Check in: A process of registering guests who come to book rooms.
5. Conciergerie: namely serving guests from the start of their arrival to their return.
6. Day Off: Weekly holiday
7. Early Check Out: get out faster and leave the hotel
8. Extra Charge: Additional fees that guests must pay for services provided by the hotel.
9. Fully Book: Room reservation status, where the hotel does not accept room bookings
anymore because the room was booked out.
10. Long Staying Guest: guests who stay for a long time in a hotel, can be a week, a
month or several months, who get discounted rates and special facilities.

D:

1. Account: Activities record financial activities over a certain period of time, such as
payments, deliveries, and payables.
2. Bell Captain: Supervise and coordinate daily duties of bellboy, doorman, valet
parking in accordance with the hotel service standards concerned.
3. City Call: Telephone conversations carried out from one place to another in an area /
city
4. Day Use: Guests who book a room and are used on that day only.
5. Departure List: is a list that contains the names of hotel guests who are scheduled to
return home on that day
6. Errand Card: The card used by Bellboy to record all activities related to handling
arriving guests, moving rooms or leaving.
7. Extra Bed: Extra bed, if the number of guests exceeds the bed capacity provided.
8. Family Rate: Special room rates for parents and children in one room.
9. List: List to do something.
10. Paging Call: One of the operator's duties is to call someone / guest at the request of
someone / hotel management around the hotel location

E:

1. Car Calling System:

2. Collect Call: Telephone lines that are charged to the recipient of the phone
3. Doorman: The employee on duty opens and closes the hotel entrance.
4. Group Rate: Special room rates are given to group guests, where the minimum
number of rooms is 8 rooms.
5. House Use: The room is used as a residence
6. Late Arrival: late arrival of guests at the hotel.
7. Master Key:A key that can open the whole room except when it is double locked
8. No Show: is a guest who has booked a room but did not arrive without prior
notification to the hotel.
9. Out of Order Room: The hotel room cannot be sold because it is damaged.
10. Baggage keeping Receipt:
 2. Bambapuang Villa

Villa Bambapuang is one of the lodging places or

also a place that is used as a tourist spot in
Bambapuang Village, aggeraja District, Enrekang
Regency. Villa Bambapuang which is located on the
side of the enrekang-makale axis road gives its own
beauty because it is above approximately 5 M from
the surface of the main road itself so that we can
enjoy the beautiful view of Gunung Nona which is
in Enrekang.

When we will enter the area of Bambapuang Villa , we will see a monument like the
picture on the side that says "Selamat Datang Di villa Bambapuang" or "Welcome to Bamba
Puang Villa". There is also a photo of Gunung Nona on the monument.

It may seem strange, because the discussion in

this paragraph is not so important. However, maybe it is
okay if we discuss it because there is an implied meaning
in the object. So, we can see for ourselves that there is the
word EMAS in the fence. The writing is not only an
ordinary writing, but the writing is just an abbreviation of
the sentence "Enrekang Maju Aman dan Sejahtera".

Furthermore, regarding the facilities of Villa Bambapuang itself. Maybe I will discuss
them one by one regarding what facilities are in the villa, starting from the parking lot,
whether it has a restaurant, a garden, to what are the facilities in there.

1. Parking
So, in the Bambapuang Villa there is also a parking lot which is usually used by tourists who
visit there to park their vehicles. In the parking lot there are quite a lot of bamboo ornamental
plants that make the view from the parking lot feel very cool because of the green of the
bamboo trees.

2. Restaurant/ café.

Furthermore, regarding the restaurant or cafe. It turns out that at Villa Bambapuang
there is a cafe that is quite spacious. While enjoying the beautiful panorama of Gunung
Nona, we can also enjoy a number of foods or drinks at the café. In the café, we can also see
things that might be a little foreign to tourists. Like an old bicycle in front of the café and
also some interesting paintings to watch.

3. Gazebo

At Villa Bambapuang there are about three until four gazebos in

it. There, we can relax when we feel bored or unhappy in the place
you always occupy.

4. Hall

Inside the bambapuang villa, it turns out that there is also a

hall that tourists can use to carry out activities such as studying
together and many other activities.

5. Reception area
 Next to the hall there is a reception area, where when we do something we can
communicate with the people who are there.

6. Room

At Villa Bambapuang, there are 12 rooms available in the villa. Each room is equipped
with 2 beds / spring beds, two blankets, two bolsters and two regular pillows and there is also
a table and a mirror beside it. There is also a bathroom in each room and it is also equipped
with 2 aqua as well as a television and wardrobe. And don't forget, that room has a window
that can make us see the view from the room.

7. A place to relax

And the last is a place to relax. At the very top of Villa Bambapuang there are two places
to relax. Where, in that place there are three long chairs in each place and we can enjoy the
panorama Mountain from there.