2019

Training Module Available

Modules
Modules
Absenteeism Discretionary effort Mind Mapping
Abusive customers Door to Door Sales Mindfulness
Answering the telephone Dress codes Motivation by appreciation
Attitude Effective business writing Negotiation skills
Award winning EMAILS Effective networking Net promoter score (NPS)
Award winning telephone Emotional intelligence New leaders and their
criteria Empathy teams
Award winning social Employee engagement Personal brand
media interactions Personal grooming
First contact resolution
Being assertive Planning and holding
Fix the customer first
Being part of a team meetings
Giving instructions
Being polite Presentation skills
Giving & receiving
Being productive feedback Problem solving
Call Control Handling conflict Professional webchat
Closing the sale Health and safety Project management
Coaching (Introduction to) Health and wellness Positive first impressions
Coaching for change High performing teams Outbound calling
Communication skills How to address personal Questioning skills
CRM Awards outbound hygiene issues Resilience
criteria Influencing skills Retail Sales
Cultural awareness Introduction to contact Return on investment
Customer journey mapping centres Service requests
Customer service Introduction to selling Sexual harassment at work
excellence Interviewing others Social media management
Customer service Interview techniques Taking initiative
(ADVANCED)
Introduction to ROI Telephone debt collection
Customer retention
Keeping customers Thinking on your feet
Dealing with change informed
Training 101: Effective
Dealing with emotional Know your business training sessions
Clients
Learning and delivery styles Training 101: Environment
Dealing with stress
Learn to love complaints Training 101: Session plans
Decision making
Listening skills Training 101: Training &
Delegation
Managing customers’ learning outcomes
Difficult conversations needs Typing skills
Difficult customer Managing difficult trainees Written debt collection
techniques
Managing returns Workplace bullying
Difficult customer types
Managing your boss
Difficult customers
Managing your time
(ADVANCED)