Technical Days CALA 2020

August 19th
OXO MANAGEMENT VIA CLOUD
CONNECT

IOMAR ALEXANDRE AND RUBEN CALLEJAS

TSS AND PROFESSIONAL SERVICES
AUGUST 2020
 WHAT IS IT?
CLOUD CONNECT MAPPING

BS Identity Provider (IdP)

Provides a Single Sign On to a bunch of applications

Business Store
Fleet Dashboard Manage user accounts and subscriptions
Display all your systems, view details (OTEC, PALM, OXO-Connectivity, …)
3 See your support contracts status -> quote/subscribe/invoice/…
Connected systems inventory
Start other services (OXO Connectivity,
OXO SW update …)

OXO Connectivity
Remotely Manage an OXO OTEC
Retrieve “offer file” Declare & sign your
Inventory consumptions
Logs, alarms, resets
SW update
AUGUST 2020
 WHAT IS IT?
CLOUD CONNECT MAPPING
Business Store is a web portal, designed for
Business Partners and Customers, to manage user
accounts and subscriptions. Indeed, ALE offers a
collection of cloud applications to customers,
through Business Partners, in a subscription
Business Store
model. Manage your subscriptions (OTEC,
PALM, NOD, OXO-Connectivity, …)
4 Direct URL : https://store.enterprise.alcatel-lucent.com -> quote/subscribe/invoice/…

Who can access? DR, VAD, IR, Service Providers

What profile to access?

• Business Partner Technical Admin (who will

create the necessary accounts in their
organization), Buyer, Salesman, Account
AUGUST 2020

Manager, User

• Customer Administrator, End-Users

 WHAT IS IT?
CLOUD CONNECT MAPPING
Fleet Dashboard
Display all your systems, view details
5 See your support contracts status
Connected systems inventory
Start other services (Oxo Connectivity…)
AUGUST 2020
Fleet Dashboard is a web portal, designed for Business
Partners, to manage their installed base.
Direct URL : https://fleet-dashboard.enterprise.alcatel-lucent.com
Who can access?
• VAD, DR, IR, Service Providers
• VAD can delegate IR of rights to access (lists or delegation of systems)
What profile to access?
• Business Partner User (Technical profil) for serviceability
• Business Partner User (Sales profil) for sales opportunities
Which type of Data ?
• Refreshed once a day (big data)
 WHAT IS IT?
CLOUD CONNECT MAPPING

OXO Connectivity is a web based application, sub-pages of Fleet Dashboard to manage

remotely an OXO Connect or OXO Connect Evolution system (access to system details, get
offer file, activate secured VPN connection, activate SW update and switch …)
Direct URL : https://oxo-connectivity.enterprise.alcatel-lucent.com
Who can access?
6 • VAD, DR, IR, Service Providers

What profile to access?

• Technical Advanced privilege is needed for advanced feature as “SW update”

Which type of Data ? OXO Connectivity

• Real life data collected on request Remotely Manage an OXO
Connect & OXO Connect
Evolution
AUGUST 2020
 HOW DOES IT WORK?
BUSINESS STORE

• You need an account

https://store.enterprise.alcatel-lucent.com
• Email ebg_global_supportcenter@al-
enterprise.com
• Email and details of designated ‘Business Store’
company admin
• (maybe the same person who is BPWS admin?)
• Company CRD ID (ALE ID of your company)
7
• That ‘admin’ person then manages
accounts for the rest of their staff for
Business Store access
AUGUST 2020
 BUSINESS STORE

8
AUGUST 2020
 HOW DOES IT WORK?
FLEET DASHBOARD
View for technical people - serviceability
Before to see his systems list, BP will have to • Perform analytics such as software release
• Monitor Support Contracts (SES/SMS/SPS)
choose query filters among several criteria • Detailed Fleet inventory (terminals, trunk, boards, licenses)
(applicants, lists, status, …) • Manage fleet SW versions
• Get alerted for license in trouble (RTR for OXE), systems events (O
• Enrich Fleet data with additional info (2 columns at BP convenienc
View for sales people - Opportunities • Later : Remote maintenance for OXE
• Get an offer file
• Monitor subscriptions (for renew)
• Detailed Fleet inventory for opportunities (terminals,
licenses)
9 eg: new terminals opportunities, new services
opportunities
AUGUST 2020

Edge >= 42.17134.1.0 / Firefox >= 61.0.2 / Chrome >= 70.0.3538.110

A N D W H Y S H O U L D I R E A L LY B O T H E R A B O U T A L L O F T H I S ?

OXO UPGRADE VIA CLOUD CONNECT

 UPDATE OPTIONS

11
AUGUST 2020
 UPGRADE VIA CLOUD CONNECT
In the ‘Software’ section of OXO Connectivity

12
AUGUST 2020
 SIMPLIFYING DEPLOYING AN OXO
OXO Connect (OXO) & OXO Connect Evolution (OCE)

First Installation Cloud-based Operations

Always Update software

Plug-and-play: up-to-date
1 6 from the Cloud
only 6 parameters
13 (Customer ref, …)

Web-based
2 Connected to the Cloud 5 Analytics, Inventory
from day 1 for entire fleet

On-site or Remote
3 Software download from Cloud 4 management
AUGUST 2020

License download from Cloud Management

Console

Firewall-friendly
CONNECTING TO CLOUD CONNECT
LINKING AN OXO CONNECT TO CLOUD CONNECT
 FIRST SOME REFERENCES

Fleet_Ref (e.g. ICONV)

Your Company • This is unique to the dealer, your company
• You may already have a Fleet_Ref in your Fleet
Fleet_Ref dashboard
• Create or modify this before doing anything else
• Instructions on next slide

15
Your installations
Installation_Ref (e.g. West MS Campus)
• Refers to the installation a particular OXO is going to
be used on
• Created by your company, make it unique within all
your installs
Installation_Ref
Sub_Fleet Ref (e.g. DFW Area)
AUGUST 2020

Sub_Fleet_Ref • Optional
• A way to divide your fleet of systems up within your company
• Maybe by region or technician
 CREATING A FLEET_REF

• 3 - 5 Alphanumeric characters
• Check is done to ensure it is unique
• 1 per company
• Icon has suggestions for you
• If one already exists you can modify it
16
AUGUST 2020
 OXO CLOUD CONNECT SERVICES
ORDER & INSTALLATION FOR OXO CONNECT EVOLUTION (FTR)

Fields must match!

Add two fields to ACTIS

(Fleet_ref,Install_id), order gets placed

17
OXO Connect is delivered.
Enter details during installation,
connect to the internet.

Automatic Register & Setup

 System registers to ALE CCO infra (FTR)
 Auto config: License, market target, SW version
Fleet Dash Board

OXO Connect Evolution is now ready:

AUGUST 2020

- Ready for configuration

- Accessible through CCO portals
- Ready for Rainbow
POPULATING CLOUD CONNECT
 OPTION 1: AT ORDER - CCO DETAILS IN ACTIS Instal_Ref
• 26 chars
Customer/Supplier Info Section • Identify installation to
Reseller
• Defined by Dealer/IR

19

Fleet_Ref
• Dealer/IR Reference
• Already defined – just
be sure to include it
AUGUST 2020
 OPTION 1 : AT INSTALL – DETAILS IN FIRST TIME REGISTRATION
Point a browser at the OXO IP address, select REGISTRATION

Fleet_Ref
• Dealer reference
SubFleet_Ref
• Optional
20

Install_Ref
• 25 chars
• Identify installation to
Reseller
AUGUST 2020

• Defined by Dealer/IR
 OPTION 2 :UPDATE AN INSTALLED OXO
Customer/Supplier Info Section

Install_Ref
21 • 25 chars
• Identify installation to
Reseller
• Defined by Dealer
SubFleet_Ref
• Optional
AUGUST 2020

Fleet_Ref
• Dealer/IR reference
FLEET DASHBOARD
OXO FEATURES
 OXO SW UPDATE IN FLEET DASHBOARD
1. Select or filter relevant 2. Select SW Minor Update
products in the main fleet in new SOFTWARE menu

SW status (refresh once a day):

• D: Download is recommended
• S: SW Switch is recommended
• P: Download is in Progress
23 • O: Download OK (successful)
• K: Download KO (failed)

too old version in red

Comparing to the ALE
recommended version
AUGUST 2020

User Privilege “advanced” is needed for SW update action

Functionality available for system running OXO R3.0/70.1 and above
SW is also automatically updated at First startup for OXO Connect Evolution
 LICENSE MANAGEMENT

At first Start-up
Licenses are automatically fetched by the OXO Connect

For Add-ons
24
Licenses update are automatically pushed to the OXO Connect

For Upgrades
Licenses are automatically fetched by OXO Connect and updated when SW system is
upgraded from R2/3 to R4 and system is covered by Software Assurance.

For IR/Dealers
Licenses are automatically downloaded, no need to wait for the email!
AUGUST 2020

Functionality available for system running OXO R3.0 and above

 PROGRESS VIEW IN FLEET DASHBOARD
FOR FTR PROCESS OF OXO CONNECT EVOLUTION 1/3

SW ordering is immediately visible in FD as soon as licenses are registered with [fleet_ref,

install_id]

25

At Start Up

Next day after install

AUGUST 2020

2nd day after Day FTR following CC data polling

OXO CONNECTIVITY
 OXO Connectivity Web App displays actual data retrieved
OXO CONNECTIVITY from the system

Either from Fleet-dashboard or through direct URL

To quote, host and offer more services

• Get an offer file (for OXO Connect) (From OXO R2.1)
• Activate a secure remote connection (VPN for management) (From R2.1)
• Activate SW update and switch (From OXO R3.1)

To view system detail (From OXO R3.0)

27
• Detailed inventory
To access detail of a system
• Hardware view (per cabinet, per board, per access)
• Devices list
• Devices counters (allowed, registered, connected)
• SIP Gateways status
• Licenses description
• Backup
• VOIP resources capacity
• Alarms
AUGUST 2020

• Resets
• Logs (admin session, Cloud Connect usages)

https://oxo-connectivity.enterprise.alcatel-lucent.com
 OXO CONNECTIVITY - GET OFFER FILE

«Actis.oxo» (offer file) is the HW & licences

configuration on an OXO Connect or OXO Connect
Evolution system

28 The user can select an OXO(*), and retrieve the live

“offer file” in just a few clicks:
Select the OXO system in FD by a click on CPU-ID
Select OXO Connectivity in system details page
Available for sales people (without Installer password)
Either open or download the offer file
AUGUST 2020

As described in page 23
 OXO CONNECTIVITY – SW UPDATE
Download Status Switch Status
• Recommended • To plan
• Has been requested • Has been requested
• OK • Planned
• OK

Action buttons

29
AUGUST 2020

User Privilege “advanced” is needed for SW update & SW switch action

(*) Functionality available for system running OXO release 3.0/71.1 and above
 OXO CONNECTIVITY – REMOTE CONNECTION 1/2
VPN Profile VPN configuration
• To store VPN • To setup VPN
configuration parameters

Remote secure connectivity over IP

Only HTTPS and IPSEC outgoing
connections:

Firewall friendly
30 NAT and Web Proxy compatible.
Compatible with usual Internet
access policy:
No need to change the firewall
rules.
No IS/IT change required

For remote management

Part for digital transformation
(ISDN closing)
AUGUST 2020
 OXO CONNECTIVITY – REMOTE CONNECTION 2/2
COPY button
• To get the VPN IP adr
• And use it in OMC tool

Remote secure connectivity over IP

Only HTTPS and IPSEC outgoing
connections:

Firewall friendly
31 NAT and Web Proxy compatible.
Compatible with usual Internet
access policy:
No need to change the
firewall rules.
No IS/IT change required

For remote management

AUGUST 2020

VPN Status
 HOW DOES IT WORK?
OXO CONNECTIVITY
Partner Site
Applications Business partner Prerequisite :
(OMC, Webdiag, Access Gateway
VPN SERVER
Audit tool, …) VPN Server

Internet VPN requested through the

Cloud Connect permanent connection
Infrastructure (CCI)
32
Permanent On-demand
connection connection

OXO connect automatically Customer

LAN
initiates a permanent connection to CCI
OXO Connect R2

Both connections are initiated by the OXO Connect

AUGUST 2020

 No need to change the firewall rules

 No need of configuration of OXO connect
32
 OXO CONNECTIVITY – INVENTORY

To view system detail

• Detailed inventory
• Hardware view
(per cabinet, per board, per access)
• Devices list
33
• Devices counters
(allowed, registered, connected)
• SIP Gateways status
• Licenses description
• Backup
• VOIP resources capacity
• Alarms
• Resets
• Logs (admin session, Cloud Connect usages)
AUGUST 2020
 CLOUD CONNECT PORTALS SUMMARY

PROACTIVE
CUSTOM VIEW INVENTORY MANAGEMENT
& Opportunities
34
OVERALL PLATFORMS +
HW RENEWAL
FLEET TERMINALS

LICENCES + UPGRADES
USER DEFINED
SOFTWARE
SELECTION UPSELLS
ASSURANCE
AUGUST 2020
 TAKE-AWAY LIST OF ACTIONS

Gain Access to Business Store

Go to Fleet dashboard and create/alter your Fleet_Ref for your company
Connect to some of your later revision OXOs and add Fleet_Ref/Install_Ref to them in OMC
35
Start to Populate your company’s Fleet Dashboard
Add your Fleet_Ref and the Install_Ref for that project to your next order
Bring your Fleet of OXOs up to Release 4
AUGUST 2020
 THANK YOU

The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.