MARIA DEL PILAR IRVING STUYCK

Calle Siena 51, 1º I

28027
Madrid

Tf. 654 037 278

Email: pilar.irving@gmail.com

LANGUAGES

Mother tongue(s) English – Spanish

Other language(s) French C1/2 Proficient user

German A1/2: Basic user

COMMUNICATION SKILLS

▪ Excellent communication skills in three different languages

▪ Verbal: Able to articulate simple and complex concepts and processes
▪ Written: experience in content, copy-writing for different purposes
▪ Listening: ability to identify overall, fundamental and underlying needs of clients, suppliers and management
▪ Electronic skills: high level of computer literacy: numeric, visual/design, text processing and online
investigation
▪ Visual: digital and manual
▪ Inter-personal: easily adapt to multicultural and individualistic differences

ORGANISATIONAL / MANAGERIAL SKILLS

▪ Leadership skills: Business decision making and people management, team building
▪ Development of new organizational systems
▪ Excellent researching abilities

COMPUTER SKILLS

Word, Excel, PowerPoint, Office, Windows XP , Windows 10, Mac, Outlook, Gmail, MailChimp, Photoshop,
Coreldraw, Illustrator, Freehand, Pagemaker, Google forms, Google Adwords, Google Analytics, Facebook,
Twitter, Instagram, Hootsuit, Socialgest, Freematic, and internet in general.

CERTIFICATIONS

▪ 2019 - Professional Certificate: Assistant to Director (ADGG0108) 610 hours - Amformad, Madrid
▪ 2018 - Diploma: Advanced Excel (ADGG020PO) Madrid
▪ 2018 - Diploma: Adobe Photoshop – Nascor formación, Madrid
▪ 2018 - Certificate: Web analytics for measuring marketing
▪ 2018 - Diploma: Social media marketing and online reputation – Nascor formación, Madrid
▪ 2000 - Course: Information technology certificate, City of Westminster Collage, London
▪ 1994 - Teaching Certificate: Further and Adult Education, Westminster Adult Education Institute, London
▪ 1990 - 1993 – Postgraduate in Printmaking techniques, Central School of Art, London
▪ 1984 - 1987 – Bachelor of Arts; Fine Art, Exeter College of Art and Design, Exeter, England
▪ 1981 - 1983 – Diploma: Interior and Furnishing Designs, London College of Furniture, London
▪ 1982 - 1982 – Diploma: Business and Administration Studies, Kensington Gardens, London
 WORK EXPERIENCE

SECRETARIAL/ADMINISTRATIVE

06/2019 – 09/2019 Personal Assistant (On-site and Virtual)

Susan Macy, Madrid
▪ Business and personal diary and travel management
▪ Email correspondence in English and Spanish
▪ Negotiations with suppliers and clients
▪ Administrative procedures in public and private organizations
▪ Planning and organization of events
08/2018 – 10/2018 Secretary to Director, Construction department
FCC, Madrid

▪ Schedule, diary and travel management

▪ Management of director´s signature book, monitoring of contracts
▪ Expense reports, employee hours reports
▪ Translations, proofreading contracts and emails in both English and Spanish
▪ Data extraction (adding graphics, pivot tables in excel)
▪ PowerPoint presentations
▪ Interdepartmental and client communication

06/2017 – 08/2017 Relocation consultant

Orbinet SL, Madrid

▪ Telephone, email and face-to-face correspondence

▪ Collaboration between different departments
▪ Administrative procedures in public organizations for executives of multinationals in the EU
▪ Transfer of temporary and permanent driving licenses, car plates, insurance, homologations
▪ Openings and closings of bank accounts
▪ Searches for accommodations, according to budgets and location / preferences of clients
▪ Translations from English and German to Spanish and French (and visa versa)
▪ Maintenance of databases of new and old clients (document scanning)
▪ Communication with multinational human resources departments
▪ Accompanying clients to appointments and interpreting where necessary
▪ Requests for legal translations when pertinent
▪ Preparation of accounting documents
▪ Sending of certified faxes and arranging postal redirection when requested
International relocation services

03/2014 – 04/2017 Managing Director – (Education, entertainment sector)

Academia Inglés sin Libros, Madrid

▪ Event organisation; hiring spaces, catering

▪ Management of personnel agendas, rooms and activities
▪ Database design and data recording (Excel and Google Docs)
▪ Billing and Accounting
▪ Hiring and training of personnel - Team management
▪ Design and implementation of courses and activities (PowerPoint presentations)
▪ Design and development of printed promotional material and online advertising
▪ Organisation of distribution: brochures, catalogues, fees, banners, posters (PowerPoint, Illustrator, Photoshop)
▪ Email marketing - (MailChimp and Gmail)
▪ Web design, content and copywriting, translations, proofreading
▪ Maintenance of social networks (Twitter, Facebook, Hootsuit, Google Analytics)
▪ Installation and programming of activities and online sales (Supersaas)
▪ Telephone and face-to-face customer service
▪ Imparting information about course contents and activities
▪ Reservation and invoicing
03/1997 – 07/2011 Managing Director – (Retail sector)
Accesorios Etzetera S.L, Madrid

▪ Responsible for expanding the business to include import/export wholesales department

▪ Negotiations with suppliers
▪ Organisation, design and assembly of stands at various national and international trade shows
▪ Travel Management
▪ Registration of orders and billing
▪ Preparation of quarterly IRPF and VAT accounts
▪ Design and maintenance of client, stock, personnel and suppliers’ databases (excel)
▪ Design of online catalogue (PowerPoint)
▪ Buyer, responsible for purchasing merchandise from several countries
▪ Supervision of orders and logistics
▪ Recruitment of personnel - Team management
▪ Customer service in the office and store, by phone, in person and email

RECEPTION/CUSTOMER SERVICE

12/2019 – 10/2020 Receptionist

Hill International, Madrid
▪ Switchboard management and electronic communication
▪ Meeting room scheduling
▪ Switchboard management and electronic communication
▪ Reception and customer service
▪ Information management, messages, interdepartmental communications
▪ Documentation, internal and external postal and parcel management

12/2018 – 05/2019 Receptionist

Alpine Farm Stay, Australia
▪ Switchboard management and electronic communication
▪ Check-in/out and guest reception
▪ Room service and cleaning

07/2018 – 08/2018 Receptionist

Entelgy Group, Madrid
▪ Switchboard management and electronic communication
▪ Reception and customer service
▪ Information management, messages, interdepartmental communications
▪ Documentation, internal and external postal and parcel management

04/2018 – 05/2018 Customer Services

Alares Human Services S.A., Madrid
▪ Telephone and email correspondence in Spanish and English for customer users of social / health services
▪ Expansion, updating and use of databases
▪ Registration of client requests in management program, administration and provision of the requested service
▪ Internet searches for all types of information for clients
▪ Collection and delivery of documentation inside and outside the office

11/2017 – 12/2017 Receptionist / administrative

Grupo Tüv Rheinland S.L., Madrid

▪ Switchboard control and email management
▪ Redirect messages, notices to different departments
▪ Reception and customer service and face-to-face visits
▪ Invoice registration in database
▪ Registration of exit/entry email correspondence, documentation, messenger service
 TEACHING
07/2011 – Current
English teacher
Self-employed, Madrid
Grammar and conversation classes in English

09/1990 – 01/1994
Art Teacher
Westminster Adult Education Services, London
▪ Professor of drawing, painting and screen printing

GRAPHIC DESIGN
11/1995 – 02/1997
Graphic Designer / Layout artist
Tie Rack, London
▪ Design and layout of posters, brochures, printed advertising

01/1994 – 10/1995
Graphic Designer
Pip Printing, London
▪ Design and layout of brochures, business cards and other printed advertising

OTHER PROJECTS

▪ Design of 4-week English summer camp for kids between 3 and 7 years old
English in Action, Alcorcón, Madrid

▪ Design of educational and fun activities for teenagers

Fundación Tomillo, Madrid

▪ Design and organization of guided tours to London

Eduka, University of Rey Juan Carlos II, Madrid

▪ Event planning for

Kids in Madrid, Madrid

Design of and allocation of spaces to various English businesses within a large conference hall: production of 2d and
3d plans for clients, providing requested material for their stands: lighting, partitions, electrical points, printed
material, furnishings (tables, chairs…) mediator between clients, Kids in Madrid and hotel conference management.
Negotiations with other service providers: Coca-Cola, catering suppliers, parking arrangements. Design of entry
badges, questionnaires, data collection forms, lottery tickets, educational activities, games, competitions and prizes.