CURRICULUM VITAE

Anil Aggarwal Mob: +91 9582251556 7982389927

HN – B 55 Flat no 402 Mansa Ram Park Email ID: anilaggarwal143@gmail.com
Uttam Nagar
New Delhi - 110059

OBJEECTIVE:

To obtain a responsible position in Service/Travel industry, which will provide an opportunity to

employ skills fruitfully and foster an atmosphere of continual learning with organizational
growth.

WORK EXPERIENCE:

Process Name: NorAm

Designation: Sr. Travel Counsellor
Period of Work: Currently working Since 22nd
Apr’15 till date.

Job Responsibilities:

 Currently working in Organization as a Sr Travel Counselor to complete the entire task with
in SLA and assigned the work distribution to all team members
 Handling Query related to US Reservation for Car, Hotel, Train, and Flight etc.
 Processing PNRs and making outbound calls to Hotel/Car/Limo/Rail Vendors and various
airlines & banking institutions.
 To assist fellow team members in PNR processing (Floor Support).
 Process improvement initiative to help in development of the process.
 Resolving all the concerns of the customer via Email to the Clients.
 Proper co-ordination with the client’s till issue gets resolved.
 Adhere to the defined processes, guidelines and standards set forth by the organization.

Key Accomplishments:

 Being a tenured Team member, always support and act as a mentor for the team.
 In order to improve service quality, helping teammates with an initiative of ‘’Coaching of
the week.’’
 Taking leads and initiatives in absence of supervisors OR whenever process requires to
meet defined SLA to deliver process business requirements.
 Have been guiding and training all New Appoints on the floor under OJT.
 Have set a benchmark of quality by delivering error-free work at first go.
 Process Name: Ticketing Rejects
Designation: Process Associate.
Period of Work: Since 06thFeb12 -15th Aug14

Job Responsibilities:

 Having the knowledge of GDS SABRE & APOLLO.

 Handling customer’s query over the call regarding Ticket issuance & rescheduling
 Cancellations & partial cancellations {Offline & Online}.
 Handling customer’s regarding Low cost carrier (LCC).
 Flight queues (Air failed/Unconfirmed bookings).
 E-mail queries, requests and complaints handling.
 Checking all SSR (Special Service Request) added by the Airlines. (Wheelchair, Seat, Meal.
preference etc.) As per the customer request.

Process Name: Air India

Designation: Process Associate
Period of Work : Since 16th Mar10 – 15 Aug2011

Job Responsibilities:

 Having the knowledge of GDS AMADEUS.

 Handling Escalation Calls and emails.
 E- Ticket Issuance, E- ticket Reissuance, Revalidation.
 Manual fare build, fare quote, fare display, best buy.
 Handling Low cost carrier (LCC).
 Checking all SSR (Special Service Request) added by the Airlines. (Wheelchair, Seat, Meal
preference etc.) As per the agency request.
 Quality check for all PNR’s completed as per the TAT provided by our client.
 Identifying the new ways and implement new ideas to complete the task and meet the
desire targets.
ACADEMIC QUALIFICATION:

 Completed B.Com (Bachelor of Commerce) from EIILM University.

 Class XII (1998) (From CBSE Board).
 Class X (1996) (From CBSE Board).

PROFESSIONAL & Technical Skills :

 Diploma in Travel & Tourism Management From ATMI UNIVERSITY.

 Sound knowledge of GDS Amadeus & World span
 Sound knowledge of GDS Sabre (currently working on sabre and Apollo).
 M.S. Office (MS Word, MS. Excel).
 Windows, Windows XP & all latest versions.
 Internet Savvy.

Strengths :

 Positive Attitude and keen to learn always with dedication & sincerity.
 Ability to take decision sincerely & Ability to adjust with situation.
 Ready to accept challenges with patience.

PERSONAL DETAILS:

Date of Birth : 01st Nov 1978

Father’s name : Sh. Ramdhari Aggarwal
Nationality : Indian
Sex : Male
Marital Status : Married
Languages Known : English and Hindi.

HOBBIES:

Internet : Internet surfing & chatting.

Music : All type of Music

I hereby solemnly declare that the above-furnished information is true and correct to the best of
my knowledge and belief.

DATE:

PLACE: NEW DELHI Anil Aggarwal.