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    Pagerduty Incident Command System (ICS 101)

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    Piyush Chavda
    The Incident Command System (ICS) was developed in the 1970s after wildfires in Southern California highlighted the need for firefighters to better coordinate their response efforts. ICS provides a common framework to help large groups work together effectively during emergency incidents. It has since been modified for different situations and is used globally in various ways.

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    Pagerduty Incident Command System (ICS 101)

    Uploaded by

    Piyush Chavda
    315 views2 pages
    The Incident Command System (ICS) was developed in the 1970s after wildfires in Southern California highlighted the need for firefighters to better coordinate their response efforts. ICS provides a common framework to help large groups work together effectively during emergency incidents. It has since been modified for different situations and is used globally in various ways.

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    The Incident Command System (ICS) was developed in the 1970s after wildfires in Southern California highlighted the need for firefighters to better coordinate their response efforts. ICS provides a common framework to help large groups work together effectively during emergency incidents. It has since been modified for different situations and is used globally in various ways.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    315 views2 pages

    Pagerduty Incident Command System (ICS 101)

    Uploaded by

    Piyush Chavda
    The Incident Command System (ICS) was developed in the 1970s after wildfires in Southern California highlighted the need for firefighters to better coordinate their response efforts. ICS provides a common framework to help large groups work together effectively during emergency incidents. It has since been modified for different situations and is used globally in various ways.

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    © All Rights Reserved
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    Incident Command System (ICS 101)

    The Incident Command System (ICS) was developed after devastating wildfires in Southern California in
    1970. Thousands of firefighters responded but found it difficult to work together. They knew how to fight fires
    individually but lacked a common framework to work as a larger group.

    ICS is a framework that is meant to provide minimum recommendations for effective incident response in
    emergency situations. As a result, it has been modified for the needs of different localities, and it is now used
    globally in different ways.

    PagerDuty Definitions

    Incident - An incident is any unplanned disruption or event that is actively affecting customer ability to use
    the product.
    Incident response - approach to addressing and managing an incident.
    Major Incident - A major incident requires a coordinated response between multiple teams.

    What are your organization’s definitions?

    The Four Commonalities of Major Incidents The Four Commonalities of Minor Incidents
    - Timing is a surprise; little or no warning - Timing is a surprise: typically little to no warning
    - Time matters; need to respond quickly - Not urgent; can be handled during normal business
    - Situation rarely perfectly understood at the start hours
    - Mobilization and coordination required, typically - Situation is a known failure with a fix
    cross-functional - Within the responsibilities of a small team

    For any questions, contact PagerDuty University at pdu@pagerduty.com


    Importance of Having an Incident Commander Don’t Neglect the Postmortem
    - You must have one, and only one, person that is in command - It is the last step of your Incident Response Process
    - Single source of truth - Blameless is key. If you name and shame people in a
    - Responsible for coordinating and delegating, not resolving Postmortem, it demotivates everyone. Next time someone
    - Keep things moving towards a decision makes a mistake, they might not own up to it because
    they’ll be afraid of getting shamed too. You want people to
    bring up problems because then you get to fix them
    quickly.

    Watch this: Simulated Incident Response Recording

    Open Source Guides & Framework


    response.pagerduty.com | postmortems.pagerduty.com

    For any questions, contact PagerDuty University at pdu@pagerduty.com

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