ITS410 – FUNDAMENTAL OF INFORMATION SYSTEMS

PRIMULA BEACH HOTEL RESERVATION MANAGEMENT

SYSTEM

SEMESTER SEPTEMBER-JANUARY 19/20

Group: CS2443B1

Submit To:
MADAM NADHIRAH BINTI ARIFFIN

Prepared By:
LadyBies
Group Members:
NUR AIN BINTI ZAIDIN, 2018254798
NORZAHIERAH BINTI NOHO, 2018286364
FAIQAH BINTI NOOR SAIDIN, 2018223776
FATIN NABILAH BINTI MUSRI, 2018263572

Submission Date: 03 DISEMBER 2019

STUDENT’S PROFILE [Course : ITS410]

Group :
System’s Name :

STUDENT
Name : NORZAHIERAH BINTI NOHO
Student No. ; 2018286364
NRIC No. : 980914-12-5034
Programme / Part : CS244/3
Resident in UiTM : KOLEJ KERAWANG

Date of Birth : 14/09/1998 Religion : ISLAM

Phone No. : 014-3760971 Email : norzahierahnoho@gmail.co
m

STUDENT
Name : FATIN NABILAH BINTI MUSRI
Student No. ; 2018263572
NRIC No. : 980718-10-6784
Programme / Part : CS244/3
Resident in UiTM : KOLEJ KERAWANG

Date of Birth : 18/07/1998 Religion : ISLAM

Phone No. : 013-2560521 Email : musrinabilah@gmail.com

STUDENT
Name : NUR AIN BINTI ZAIDIN
Student No. ; 2018254798
NRIC No. : 971126-03-5666
Programme / Part : CS244/3
Resident in UiTM : KOLEJ KERAWANG

Date of Birth : 26/11/1997 Religion : ISLAM

Phone No. : 016-5016654 Email : Nurainzaidin97@gmail.com

STUDENT
Name : FAIQAH BINTI NOOR SAIDI
Student No. ; 2018223776
NRIC No. : 990922-04-5746
Programme / Part : CS244/3
Resident in UiTM : KOLEJ KERAWANG

Date of Birth : 22/09/1999 Religion : ISLAM

Phone No. : 013-6703354 Email : Faiqah.bebe@gmail.com
Table of Contents
1. INTRODUCTION....................................................................................................................2
1.1 OBJECTIVE...............................................................................................................................3
1.2 PROJECT SCOPE......................................................................................................................3
1.3 FLOWCHART OF CURRENT SYSTEM1.4 FLOWCHART OF NEW SYSTEM...................4
1.5 ORGANIZATION CHART.......................................................................................................6
1.6 COMPONENT OF SYSTEM.....................................................................................................7
1.7 ACTIVITIES..............................................................................................................................9
2. BUSINESS CONTEXT AND CONTENT...........................................................................10
2.1 CONTEXT DIAGRAM............................................................................................................10
2.2 DATA FLOW DIAGRAM.......................................................................................................11
2.3 SUPPLIER-BUSINESS-MARKETPLACE.............................................................................11
2.4 PORTER VALUE CHAIN.......................................................................................................14
3. SYSTEM ANALYSIS – SOFT METHODOLOGY...........................................................17
3.1 WORK SYSTEM.....................................................................................................................18
3.2 ROOT DEFINITION................................................................................................................19
3.3 PRIMARY TASK....................................................................................................................20
3.4 CATWOE ANALYSIS............................................................................................................21
3.5 RICH PICTURES.....................................................................................................................21
4. SYSTEM MODELS...............................................................................................................22
4.1 CLASS DIAGRAM..................................................................................................................22
4.2 USE CASES DIAGRAM.........................................................................................................24
4.3 ACTIVITY DIAGRAM...........................................................................................................25
4.4 SEQUENCE DIAGRAM.........................................................................................................26
4.5 STORYBOARD.......................................................................................................................27
5. SYSTEM PERFORMANCE MEASURES.........................................................................29
5.1 SEVEN-STAGE MODEL........................................................................................................29
5.1.1 STAGE 1: DEAL WITH UNSTRUCTURED PROBLEMS................................................29
5.1.2 STAGE 2: EXPRESS PROBLEM SITUATION.................................................................29
5.1.3 STAGE 3: CREATE RELEVANT SYSTEM AND ROOT DEFINITION..........................30
5.1.4 STAGE 4: MODEL AND MEASURE PERFORMANCES................................................30
5.1.5 STAGE 5: COMPARE MODELS WITH REAL WORLDS...............................................30
5.1.6 STAGE 6: IDENTIFY FEASIBLE AND DESIRABLE CHANGES...................................31
5.1.7 STAGE 7: RECOMMEND ACTION..................................................................................31
6. OTHER...................................................................................................................................32
6.1 COMPARISON WITH REAL-WORLD..................................................................................32
6.2 SIMILAR APPLICATION.......................................................................................................32
6.3 SYSTEM’S INTERFACE........................................................................................................32
6.4 CONCLUSION........................................................................................................................35
1. INTRODUCTION

The hotel nowadays usually be a place where tourist can stay for a limited time. By the improvement
of technology and especially for business, shifting from manual process to automation and
computerize exist. The cost and quality of hotels are usually indicative of the range and type of
services available. Due to the enormous increase in tourism worldwide during the last decades of the
20th century, standards, especially those of smaller establishments, have improved considerably.
Hotels are independently assessed in traditional systems and these rely heavily on the facilities
Hotel reservation system is to provide good service to the customers and to the online a hotel
reservation should have good designs for their websites. They can check the availability of the room
through online no need to go the hotel themselves to ask the empty room at the receptionist, to reserve
hall and so on.

The system will be a big help to the customer because it is no time consuming because of the
presence of the computers and it is more convenient to use. The system enables the Primula Beach
Hotel to track services and aims to provide accurate and reliable process on every transaction
especially in a hotel reservation. This will look into a better impact of using technology today on how
it affects our daily lives especially for customers. It can help beneficiaries to know the differences of
using manual hotel reservation system into a computerized generation today, prioritize is to prove and
give them the right information. Hotel Reservation system is a transaction processing system that
solves the problem encountered during the existing Hotel Reservation.
1.1 OBJECTIVE

 To become make easier to find the availability rooms.

 Fast process for booking in communication with the customers

 Save the processing time and easy and quick reservation

 Keeping track of customers' information is easy

 To design prototype of the system.

1.2 PROJECT SCOPE

 Mainly focus on providing customers a satisfying and accurate reservation of rooms.

 Provide automation of reservation and billing system to front desk staff and room booking facility
to guess using website

 Use Relational Database Management System to store data

1.3 FLOWCHART OF CURRENT SYSTEM
1.8 STAR
T

1.9 Customer fills in form

manually

1.7 Hotel’s staff key in

details

1.2 Check availability

room based on type of room

1.6
1.1 Booki
ng
Confirmation

1.5

1.4 Make a
payment

1.3 END
1.4 FLOWCHART OF NEW SYSTEM

START

Log in

Select date, quantity of

guest and type of room

Check
No room room

Select room

N Booking room

Confirm
booking

Make a Payment/
Generate bill deposit

N
Y
Payment
success

END
1.5 ORGANIZATION CHART

PRIMULA BEACH HOTEL ORGANIZATION CHART

CEO
DATUK WAN
NAWAWI WAN
ISMAIL

GENERAL
MANAGER
MAZUKI HUSIN

MARKETING AND ASSISTANT

COMMUNICATION EXECUTIVE CHEF
EXECUTIVE CHEF
EXECUTIVE MAT ANDRI ABAS SHUKRI AHMAD
WAN FARHANA WAN
TAZILAH
1.4 COMPONENT OF SYSTEM

Vision
- Developing entrepreneurship with consistency in quality, services and maximizing profits.

Mission
- To provide quality hospitality service in the most comprehensive and competitive
manner, providing the affordable finest accommodation in Kuala Terengganu.
Resources
- Well-structured hotel real estate investments create value and provide benefits to all partners
in a deal such as owners, management companies, and/or franchisees

- Sofa

- Television

- Cabinet

- Computer

- room

- manage the hotel

- register room

- Have a good relationship between staff and customer.

Policies
- Hotel’s staff can use the registration system.
- Hotel’s staff can keep track their customer’s information
- Hotel’s staff can keep a record about a customer.

Processes
- Get customer detail
- Find available room
- Register customer
Information
- Detail about the customer
- Information of technology that have been use in system
Systems
- Hotel registration management system
Values
- Clean and well-maintained resort assured safety and security welcoming and efficient
guest’s services quality food and beverage services knowledgeable, caring and friendly staff.

Competition
- In Fruit Craving Competition, Primula Beach Hotel become top in carnival for Visit
Beautiful Terengganu 2017
- In Waiter’s Race, from both category, woman and men, Primula Beach Hotel won in the
first place.

Event Organizers
- Primula’s Garden Bazaar
- Merdeka HI-TEA
- Primula’s Food Bazaar

People
- Led by CEO, Datuk Wan Nawawi Wan Ismail
- General Manager for Primula Beach Hotel, Mr. Mazuki Husin
- Marketing and Communication Executive, Wan Farhana Wan Tazilah
- Executive Chef, Mr. Mat Andri Abas
- Assistant Executive Chef, Mr. Shukri Ahmad
Product
- Swimming pool
- Mini gymnasium
- Save deposit box in each room
- Luggage storeroom
- Affordable and comfortable room
- Foods and Buffet
Services
- Ample Car park
- Limousine service
- Arrangement for baby-sitters
- Hairdryers
- Iron and board
- Wi-fi

1.5 ACTIVITIES

- Log In
Hotel’s staff must log in the system to make registration rooms or hall for conference

- Check Availability Room or Hall

The room that available will display to customer to make a reservation

- Reservation
Hotel’s staff will make a confirmation with customer to make sure that room is booking.
2. BUSINESS CONTEXT AND CONTENT
A hotel reservation system is a software application that is implemented by hotels to allow
guests to create secure online reservations. The hotel reservation system can be synced with current
website. This allows guests to reserve rooms in a way that is convenient for them via online. In
addition to allowing guests to book online directly, these reservation systems can also provide hotel
operators which is staff with additional resources. An increasing number of travellers are relying
solely on online reserve ions in order to book their accommodations, and without this capability,
they will lose a significant amount of business.

2.1 CONTEXT DIAGRAM

2.2 DATA FLOW DIAGRAM

2.3 SUPPLIER-BUSINESS-MARKETPLACE

Supplier

Relationship between supplier and business known as supply chain management. For Primula
Beach Hotel, they provided a page for vendor to collaborate with the hotel for supply product
services such as supplying mattress, air conditioner, furniture and so on. Improvements in
productivity and efficiency go straight to the bottom line of a company and have a real and lasting
impact. Good supply chain management keeps companies out of the headlines and away from
expensive recalls and lawsuits.
Marketplace

Relationship between business and marketplace are customer relationship management. For Primula
Beach Hotel, they promote their hotel to travelers and tourist which is providing the comfortable
room with the nice view which is the hotel is near to the beach. So that their customer will be more
attracted to reserve the hotel with a good scenery from their room.

The hotel also showcases several restaurants and lounges serving delicious local, western
and fusion cuisine. Leading from the lobby the newly renovated Bayu Restaurant now has a fresh
new contemporary style which in itself enhances the rich Terengganu heritage. Besides serving one
of the best buffet meals in town, this outlet offers an amazing array of local and continental a la
carte and buffet cuisine. While dining, relaxing and enjoying a view of the shimmering blue sea.

Relationship

 Enable to collect the data

 Enable to manage the availability rooms
 Manage the item in facilities
 Keep update the data about the availability rooms
 Fast, thorough and organized the availability rooms

Business components

Mission

 To provide quality hospitality service in the most comprehensive and competitive manner
and also providing the affordable finest accommodation in Kuala Terengganu.

Vision

 Developing entrepreneurship skill with consistency in quality, services and maximizing

profits.
Product

 Comfortable room and good services

Services

 Checking availabilities of room

 Reserving rooms

Management MOE’s

Productivity

The system will increase the productivity as the staff can collect and manage the information more
regularly and problems such as record file missing can be avoided. Furthermore, it also will easily
to check availability of the rooms. By improving the system which is checking availability of the
room, staff can manage the reservation of the room for the next customer.

Result

The system can easily the staff to track the availability of the rooms the customer check-out

And also the room will always ready for the next customer to book.
2.4 PORTER VALUE CHAIN

Primula Beach Hotel value chain can create a business opportunity and competitive. The value
chain is divided into two activities which are primary activities and support activities. The figure
below illustrates the value chain analysis:

Primula Beach Hotel Value Chain

PRIMARY ACTIVITIES

Inbound Logistics

Primula Beach Hotel have all the contract with supplier that are delivery the food and beverage, the
furniture like blanket, pillow and providing laundry service. All supply will be stored in house
storage and distribution within the hotel’s department, inventory control and stock requisitions. The
hotel will make sure that supplier will supply the products according to specific times.
Operations

Primula Beach Hotel always make sure that customer get the best satisfaction from experience after
their check out from respective room. Each rooms in the hotel will be manage every day to make
sure the rooms clean from dust. Primula Beach consists of 248 rooms and suite. Luxuriously
furnished with a blend of Eastern influences, customer comfort and convenience are well taken care
of. For their cuisine, Primula Beach Hotel offering a superb range of international and local cuisine,
their restaurant is sure to suit the diner. Each of their dining venues has its own ambience to
complement perfectly the choice of menus. Bayu Restaurant, Anjung Bistro and Kuala Kopi
Lounge are their choice of place for diner.

Outbound Logistics

Reservation from customer to book a hotel room and venues can be made from phone call and
walk-in to the hotel. The customer can ask a question about the room from the person in charge and
make confirmation booking to set the date and time. In the confirm date, the customer just walk-in
to confirm their booking. Other than that, the customer can go to official website to check the
available rooms at that day.

Marketing and Sales

Primula Beach Hotel marketing and sales rely with the advertisement from official website, social
media and an application like Trivago and Agoda. From official website, Primula Beach Hotel tells
the history of establishment, the accommodation and other service that Primula Beach Hotel
provide to their customer. The strategic location that is just a near beach and places of attraction in
town is the factor that Primula Beach Hotel use to promote their hotel and it became one of famous
landmark in Kuala Terengganu, Terengganu. Primula Beach Hotel also give a sneak view of their
suite to attract customer. Customer can make a plan to choose which suite they want to book. In
social media, Primula Beach Hotel use Facebook to share a photo from activities in their hotel and
many customers can get to read review from customer about hotel and customer satisfaction.
Primula Beach Hotel also give a discount for special occasion like school holidays. At that time,
many visitors from Malaysia spend their time with family for vacation. So, to attract customer,
Primula Beach Resort give a special discount.

Service

Primula Beach Hotel is an ideal location for business meetings, seminars and conference. The main
service that Primula Beach Hotel is reserve for hotel rooms and other is become the place for
conduct a meeting. Primula Beach Hotel always became the choice venue for many conferences and
meetings. For this opportunity, Primula Beach Hotel accommodate a conference, convention,
meetings and banquet facilities. There are about seven plan for customer to choose from the
conference package. For convention, meeting and banquet, there are about 10 rooms that can be
choose for events. Other than provide a room booking, Primula Beach Hotel also give a service for
conference.

SECONDARY ACTIVITIES

Firm Infrastructure

Primula Beach Hotel led by Ceo, Datuk Wan Nawawi Wan Ismail, follow by general manager, Mr.
Mazuki Hussin and their executives. There is some policy must be abiding from Primula Beach
Hotel. If customer request information from Primula Beach Hotel, use to tell a friend, or participate
in contests or the promotion, Primula Beach Hotel may ask a name, email address and other
information. When customer request or book a room reservation, a credit card number and
expiration date will be required by hotel payment otherwise other information will be required.

Human Resource

The Primula Beach Hotel is an ideal location for business meetings, seminars, conferences and
wedding reception. Gamelan Convention Hall has been a choice venue for many prominent
conferences and meetings. Rest assured that Primula Beach Hotel team of dedicated experienced
conference service staff can make the venue a stress-free and efficient affair.
Technology Development

Primula Beach Hotel offers an intriguing assimilation of the old world charm and modern
technology, providing guests with rare enchantment that promises a truly memorable occasion.
Primula Beach Hotel proximity to the sea ensures water sports to enjoy jet skiing, water skiing,
windsurfing, canoeing and snorkelling. The surrounding hotel is deal for relaxation, picnics,
swimming and snorkelling.

Procurement

To put out to tender all the items and to obtain costs on design approved alternatives in an attempt
to reduce cost without compromising the design. Secure freight pricing and oversee the movement
of all merchandise. Negotiation of payment of terms and guarantee. All above is the aspect that
Primula Beach Hotel take attention to make an agreement with supplier.

3. SYSTEM ANALYSIS – SOFT METHODOLOGY

Soft system methodology is a lose framework of tools to be used at discretion of analyst, focuses on
improvement to organizational problems. It considers human factors important and need a creative,
intuitive approach to problem solving. The outcome is learning, better understanding, rather than a
solution.

Soft Systems Methodology attempts to foster learning and appreciation of the problem
situation between a group of stakeholders rather than set out to solve a pre-defined problem. The
complexity of many organisational or social problem situations defeats attempts at defining a problem:
in many such situations the problem is. SSM provides a framework for tackling such situations.

There are two main modes within SSM, real world activities and systems thinking about the
real world. Initial work involves interviews and meetings to gain an understanding of the problem
situation, which is represented by the use of rich pictures Systems thinking uses concepts of
hierarchy, communication, control, and emergent properties to identify 'relevant systems' which
may provide useful insights.

3.1 WORK SYSTEM

Work system is a system which human participants and machines perform business process using
information, technology and other resources to produce products and services for internal or
external customers.

For Primula Beach Hotel they provide online reservation system for booking room. Staff
will check the availability of the room for customer in real time. Furthermore, customer can go to
the website by themselves for making a reservation and payment. Next hotel management will
obtain materials from suppliers such as furniture, toiletries and others which is typical business
organization use work system for all hotel management.

Elements of a work system

Business process

 A set of work steps or activities performed within the work system.

o Information processing for customer booking details saved in database for report
viewing by manager.
o Decision making by customer to choose the room and making payment online or
cash.

Participants

 People who perform the work steps in the business process

o Operator, receptionist, processing clerk, manager

Information

 Refers to data and knowledge used and created as participants perform their work.
o Codified data – reservation details, financial transaction
 o Non codified data – computerized document and written document, formal and
informal conversation.
o Payment amount, rate of customer

Technologies

 Tools and techniques that participants use while doing work.

o Tools – computer
o Techniques – payment calculation, management, tracking materials from suppliers

Customers

 People who receive, use and obtain direct benefits from the products and services produced
by the work system.
o Tourists, traveller, bag packers

Products and services

 End results of a work system, be in information, services or tangible goods.

o Room service, facilities, room type

Infrastructure

 Includes human, information and technical resources that the work system relies on even
though these resources are managed outside of it and are shared with other work systems
o Human – training organization, human resource department
o Information – accessible database, enterprise wide information
o Technical – internet, corporate computer network, database management software.

Environment

 Includes the organizational, cultural, competitive, technical and regulatory environment

within which the work system operates.
o Reservation environment, financial

Strategies
  Guiding rational and high level choices within which is a work system, organizational or
firm is designed and operates.
o To provide quality product and service to customers

3.2 ROOT DEFINITION

Root definition comprises a systems description of a transformation process, the means or human
activities boosting the transformation process, and the ends to be achieved

Transformatio
Input n Output

Input – reservation details

Transformation – availability of the room

Output – room, feedback

3.3 PRIMARY TASK

A system to do X by (means of) Y in order to Z

 what the system does - X

 how it does it – Y

 why it’s being done – Z

A hotel owned and operated system to reserve room to the tourist in Terengganu (X), by means
providing a quality customer services and efficient reservation system (Y), in order to fulfil
customer needed and satisfaction (Z).
3.4 CATWOE ANALYSIS

CATWOE describes the transformation process in the context of the roles and the worldview of the
humans involved, and in the context of the systems environment

C Customers are victims or beneficiaries of transformation

A Actors are those who carry out the activities in the system that effect the transformation

T Transformation is the process of converting input into output carried out by the system

W Weltanschauung (Worldview) is the underlying belief about the system; the worldview
that makes the transformation meaningful in context
O Owners are those who cause the system to exist; those with the power to stop T

E Environment is the world that surrounds and influences the system. The system has no
control over the environment. However, the environment affects the system’s behavior

C tourists, travellers

A operators, receptionist

T reserved room

W qualities of services

O the hotel governing body

E customer services

3.5 RICH PICTURES

Rich picture is a collection of elements describing how things are currently. It does not have a
notation although there are some conventions. It also represents structures, processes and
organisational issues that could be relevant to the problem definition. Furthermore, it helps the
analyst gain an appreciation of the problem situation and aid communication with the problem
owner.

4. SYSTEM MODELS

4.1 CLASS DIAGRAM

Class Diagram is a model that structural aspects of the system. Class Diagram consists of
classes and its attributes and operation and also the interrelationships such as association,
aggregation, composition and generalization between the classes. Classes for Primula Beach
Hotel are hotel class, reservation class, customer class, receptionist class, payment class, room
class and lastly service class. Figure 1 shows the class diagram for Primula Beach Hotel.
Figure 1: Class Diagram
4.2 USE CASES DIAGRAM

Use cases describe the interaction of an actor person such as a person, organization or
another system and the initiator of the interaction with an automated system that represented as
a sequence of simple steps. The actor person for Primula Beach Hotel only two which are
customer and receptionist. Figure 2 shows Use Cases Diagram for Primula Beach Hotel
Reservation Management System.

Figure 2: Use Cases Diagram

4.3 ACTIVITY DIAGRAM

Activity diagram is specify the steps in a particular process. It typically used for business
process modeling, for modeling the logic captured by a single use case or usage scenario, or for
modeling the detailed logic of a business rule. Figure 3 shows an activity diagram for Primula
Beach Hotel.
 Figure 3: Activity Diagram

4.4 SEQUENCE DIAGRAM

Sequence diagram describe the tasks that users want to perform in a high level
(implementation and independent) way, through concrete examples. Sometimes, sequence
diagram also knows as scenarios diagram. Figure 4 shows sequence diagram for Primula Beach
Hotel.
Figure 4: Sequence Diagram
4.5 STORYBOARD

Storyboard describe the user interface about how it looks and how it works. It consists of
illustrations or image displayed in sequence for the purpose of user interface. Primula Beach
Hotel Reservation Management Hotel have for interface which are login page, after that, the
receptionist will choose a book room to make for customer reservation. In booking room page,
the receptionist will fill in details about customer and lastly receptionist will generate a payment
before customer check in the room. Figure 5 show a storyboard about interface Primula Beach
Hotel Reservation Management System.
FIGURE 5: Storyboard
5. SYSTEM PERFORMANCE MEASURES
Performance measurement is generally defined as regular measurement of outcomes and results,
which generates reliable data on the effectiveness and efficiency of programs. Resources used to
conduct activities and provide services. Furthermore, performance measurement is the process of
collecting, analysing and reporting information regarding the performance of an individual, group,
organization, system or component for a better result.

5.1 SEVEN-STAGE MODEL

The seven-stage model of SSM. New concepts are described to SSM (Soft System Methodology)
conceptual models, which are the tools for system analysis supporting the application of simulation
including decisions about parallel simulation in an organisational environment.

5.1.1 STAGE 1: DEAL WITH UNSTRUCTURED PROBLEMS

Deal with unstructured problems also known as the situation considered problematic. Based on our
project, we need to recognition of some problem or scope for improvement with a decision that
some change or review is required. Besides that, find out about the problem situation and there may
be the perceptual that there are many potential problems in need of solving.

5.1.2 STAGE 2: EXPRESS PROBLEM SITUATION

i. This stage to analyst collects and sorts information about the problem situation (maintaining
a broad scope).
ii. Analyst provides some expression of the problem situation using a rich picture.
5.1.3 STAGE 3: CREATE RELEVANT SYSTEM AND ROOT DEFINITION

Create relevant system are conceptual models of parts of the problem that are interest. This models
follow system principles to help structure the analyst’s impression of the problem.

it is not definitive descriptions of system in the real world.

Besides that, relevant system also can divided onto two classes which is primary task
relevant system and issue-based relevant system. the core of a relevant system is the transformation
it performs. therefore, for any situation there may be several possible relevant systems to solve the
problem.

Root definition (RD) is a short textual statement which defines the important elements of the
relevant system (RS) being modelled.

5.1.4 STAGE 4: MODEL AND MEASURE PERFORMANCES

this stage is also known as activity models. it will show the sequence of activities needed to achieve
the root definition. it is activities modelled by verbs.

Measure of performance

E1 – Efficacy
Yes, the system was affected to the customer and staff. With this
improvement the system, it helps staff and customer to make a
book or reservation of room.

E2 – Efficiency
After the implement of this system, customers who want to
booking and staff want to update their availability is easier than
before. This system also helps customers to get a feedback from
the hotel as soon as possible if any requirement

E3 – Effectiveness
With reservation system, in the future Primula Beach Hotel will
always can increase their profit because of the perfect reservation
of the room and customer can get the best service from staff.
5.1.5 STAGE 5: COMPARE MODELS WITH REAL WORLDS

Compare conceptual model derived in stage 4 with the ‘real world’.

Matrix Approach: Suitable to be used with the manually style book and with the new upgrade
system will effect for the better system.

Overlay: Consists of 3 steps which are draw the conceptual model, followed by draw the current
system and lastly overlay them, literally and compare both diagrams.

Unstructured Discussions: An unstructured question is an instrument or guide used by an

interviewer who asks questions about about a particular topic. Although a questions guide is
provided for the interviewer to direct the interview, the question is basically based on what the
organization pelan.

5.1.6 STAGE 6: IDENTIFY FEASIBLE AND DESIRABLE CHANGES

Change must be both which is systematically desirable that produce the desured result. in this
system, every room will always got the customers because the system will automatic update to
clean the room after the customer check out in the front desk.

5.1.7 STAGE 7: RECOMMEND ACTION

this is where manager and staff need to find and search for a some solution that can be used and
improve the system. Before this, staff always miss to clean the room after customer check out
because system did not update the latest. The problem solve when decided to implement the
reservation system for their hotel.
6. OTHER
6.1 COMPARISON WITH REAL-WORLD

Primula Hotel already have their own reservation system. Customer can make room reservation
at Primula Hotel website, the customer will choose the arrival and departure date, what type of
room they want, how many people and also the promo code if they have one. The difference
between Primula Hotel and our project are we just upgrade their current system which is there is not
availability check provided for room on their system. The system will make more easier for the staff
to know which room is available for customer to do the booking compare to the current system of
Primula Hotel.

6.2 SIMILAR APPLICATION

There is similarity in current system and our designed system because we only upgrade the old
system with the new one. We can see the similarity when current system and our design system
both still keep the arrival date, departure date, room type, room quantity, and how many adult and
children will be in the room. This is to help staff know the detail of reservation room.

6.3 SYSTEM’S INTERFACE

This is the main page of the system where the staff will type their id and password to login into the
system. If their give the wrong id or password they can click the reset button to clear it.

After the staff login into the system, it will take them to this main menu where staff can choose
either book room or payment button to perform their action. Book room button if their want to make
the booking for their customer. Moreover, payment button is for the staff calculate the total payment
for their customer.
If the staff click the book room button, it will bring them into this page to make a booking room for
the customer. The staff will fill all the detail about their customer who want make a reservation.
After that, the staff will click the button proceed if all the detail already done. If the staff want to go
back to previous page they can click the back button.
After the staff click button proceed, it will bring the staff into the payment page which is the staff
can calculate the total payment of the reservation room. After do the calculation the staff will click
make payment button. If they want to go previous page they can just click back button. If all the
process is done, the staff can click log out button to exit the system.

6.4 CONCLUSION

In conclusion, a good system is a system that can be function properly without any error and can
assist in performing the task. The new designed system is help to increase the reservation system
and also help to know the availability of the hotel and run smoothly.

The reservation system was developed to replace the manual process for a hotel room or any
other facility of the hotel.