ST. PAUL HOSPITAL OF TUGUEGARAO, INC.

Luna Extension, Ugac Norte, Tuguegarao City 3500 Cagayan

MONTHY UNIT PERFORMANCE REPORT

MONTH: January 2020

HOLY FAMILY UNIT
A. FINANCIAL
1. OCCUPANCY
MAXIMUM BED CAPACITY 1364PATIENTS
OCCUPIED BEDS 342 PATIENTS
OCCUPANCY RATE 25%
REVENUE 290,700
Occupancy Rate
25%
Occupancy Rate
75% Vacancy Rate

TOTAL NUMBER OF ADMISSIONS TOTAL NUMBER OF DISCHARGES

76 81

2. OPERATIONAL EXPENSES
Target:
OFFICE HOUSEHOLD HOSPITAL REPAIR/MAINTENANCE SALARY OVERTIME TOTAL
SUPPLIES SUPPLIES SUPPLIES
4127.39 55822.19 29431.07 89380.65
VARIANCE
REMARKS/ROOT
CAUSE
ACTION/S
 ST. PAUL HOSPITAL OF TUGUEGARAO, INC.
Luna Extension, Ugac Norte, Tuguegarao City 3500 Cagayan

MONTHY UNIT PERFORMANCE REPORT

B. PROFESSIONAL AND PERSONAL

1. PATIENT’S FEEDBACKS/ADDRESSED CUSTOMER COMPLAINTS

POSITIVE FEEDBACKS
- Napakagandang serbisyo ang ginawa po ng mga doctors at nurses para sa aming anak. (Tabulog, Ericson)
- Very good service, staff are accommodating. (Anonymous)
- All of them are approachable (Lance Pasikan)
- All staff of 3rd floor Holy Family Unit nurses and doctors kind hearted. (Sha-Honey Pattal)
- Satisfied with your services especially how you welcome. (Dangiwan, Jayford)
NEGATIVE FEEDBACKS/COMPLAINTS
Feedback Nature Person/s Involved Root Cause Analysis Immediate Action Remarks/Status
- - - - - -

CUSTOMER SERVICE SURVEY FORM RETRIEVAL:

NURSING STATION TOTAL CSSF RETRIEVED TOTAL DISCHARGES RETRIEVAL RATE

HFU 73 81 90%

2. AUDITS:

A. 7S AUDIT- N/A

3. STAFF ATTENDANCE TO UNIT MEETINGS: N/A

4. UNUSUAL OCCURENCES
DATE TYPE OF UNUSUAL OCCURRENCE STAFF INVOLVED REMARKS/ACTIONS TAKEN
 ST. PAUL HOSPITAL OF TUGUEGARAO, INC.
Luna Extension, Ugac Norte, Tuguegarao City 3500 Cagayan

MONTHY UNIT PERFORMANCE REPORT

5. PUNCTUALITY AND ATTENDANCE REPORT

5.1 TARDINESS
NAME NO. OF MINUTES NO. OF OFFENSE REMARKS
Babaran, Louie 49 MINUTES 9x Written warning
Duritan, Jovelyn 1 MINUTE 1x
Lim, Judiesherl 28MINUTES 5x Written warning

5.2 ABSENCES
NAME DATE REASON REMARKS

C. FIXED ASSETS
1. Equipment for Job Order: n/a
2. Missing Supplies: n/a

Prepared by: Noted by:

Louie Kem Anthony Babaran, RN SR. ROWENA C. RODIL, SPC

Head Nurse Nursing Service Director