DATA ANALYSIS & PRESENTATION

HE/PRO/08

DATA ANALYSIS & PRESENTATION PROCEDURE FOR ACTIVITIES CARRIED OUT

AT HITEK ENGINEERING FZCO, NATIONAL INDUSTRIES PARK, JEBEL ALI, DUBAI, UAE

01 27/04/2018 Revised to address API Audit finding Vimal Natarajan Hisham

00 08/06/2017 Issued for review Vimal Natarajan Hisham
REV DATE DESCRIPTION PREPARED REVIEWED APPROVED

HE/PRO/08 Page 1 of 5
 REVISION RECORD

REV DESCRIPTION DATE

00 Issued for review & approval 08/06/2017
01 Section 5.0 amended to address API Audit findings 27/04/2018

HE/PRO/08 Page 2 of 5
 TABLE OF CONTENTS

SECTION TITLE PAGE #

-- Revision Record 02
-- Table of Contents 03
1.0 Scope 04
2.0 Responsibilities 04
3.0 Internal Data 04
4.0 External Data 05
5.0 Summary Report 05

HE/PRO/08 Page 3 of 5
1.0 SCOPE
1.1 The intent of this document is to set out the means by which data relating to the performance of
Hitek is collected, collated and presented for management review in an attempt to gauge
Customer satisfaction and identify areas for improvement in the Product, Service, Management
system and Customer relations.
1.2 Data input is from both internal and external sources;
1.2.1 Internal
 Internal audit
 System corrective action reports
 Product non-conformance reports
 Job card monitoring
 Bid success rate
1.2.2 External
 Customer audit reports
 Customer feedback - questionnaire and verbal
 Third party audit reports
 Licensor audit reports

2.0 RESPONSIBILITIES
2.1 It is the responsibility of the QC Supervisor to prepare a summary report for review at each
management QMS review meeting. The report shall contain data and analysis for each of the
input areas identified in 1.2.1 and 1.2.2 above.
2.2 It shall be the responsibility of the Management to identify and implement actions for quality
improvement based upon the findings of the report and or any other input into the review
meeting. This however does not preclude implementing quality improvement measures in the
periods between QMS review meetings, should the opportunity arise.
2.3 It is the responsibility of all supervisory personnel to report all Customer complaints to the
Quality Manager, to discuss with the Customer and /or Manager the solutions and implement
agreed actions.

3.0 INTERNAL DATA

3.1 Internal audit of the QMS is carried out a minimum of once per year, recommendations,
observations, and corrective actions are implemented within an agreed time frame from the
date of the audit close out meeting. The root cause necessitating corrective action together with
the progress and effectiveness of actions taken will be itemized and included in the summary
report.
3.2 Product non-compliance is detailed in the non-conformance register that shall be included in the
summary report. Analysis of the cause(s) of the non-compliance will determine what action if
any is to be taken.
3.3 To monitor achievement of on time delivery, the actual delivery date of each 50th job card shall
be recorded and compared against the committed delivery date. Findings shall be reported for
each period in the summary report in terms of - number in sample/number late/reason late.

HE/PRO/08 Page 4 of 5
3.4 Bid success rate shall be analyzed to include number of submitted bits/number of awarded jobs,
customer base, value and profitability. So far as is possible the reasons for successful bids shall
be determined.

4.0 EXTERNAL DATA

4.1 Recommendations, observations and corrective actions resulting from Customer, Licensor and
Third party audits are implemented within an agreed time frame from the date of the audit close
out meeting. The root cause necessitating corrective action together with the progress and
effectiveness of actions taken will be itemized and included in the summary report.
4.2 Soliciting of Customer perception of the service provided by Hitek shall be by requesting
Customer representatives to complete a feedback questionnaire during any visits made to the
Hitek facility. Results shall be tabulated and included in the summary report.
4.3 Verbal comments and criticisms from customers shall be recorded, reviewed and appropriately
actioned by the Quality Manager and the action taken shall be further reviewed during the QMS
review meeting.

5.0 SUMMARY REPORT

5.1 The summary report shall take the form best suited to displaying the data presented and may
comprise a narrative, charts, graphs, tables or combination of any or all of these. The objective
of the report is to enable the identification of adverse trends, areas for improvement and
improvement of Customer satisfaction. The data analysis output shall also provide information
relating to field failures of products identified after delivery or use, supplier performance,
opportunities for preventive action including trends & characteristics of processes & products

HE/PRO/08 Page 5 of 5