ST.

PAUL HOSPITAL OF TUGUEGARAO, INC

NURSING SERVICE DEPARTMENT
MONTHLY UNIT PERFORMANCE REPORT
MONTH: JANUARY 1-31, 2019
SACRED HEART UNIT

A. FINANCIAL REPORT
1. OCCUPANCY

MAXIMUM BED CAPACITY 775 PATIENTS

OCCUPIED BEDS 605 PATIENTS
OCCUPANCY RATE 78.06%
REVENUE 1, 621, 450

OCCUPANCY RATE
TOTAL NUMBER OF ADMISSIONS TOTAL NUMBER OF DISCHARGES

127 146
35%

2. OPERATIONAL EXPENSES
65%

OFFICE HOUSEHOLD HOSPITAL REPAIR/ SALARY OVERTIME TOTAL

SUPPLIES SUPPLIES SUPPLIES MAINTENANC
OCCUPANCY RATE VACANCY RATE E

ACTUAL 390.83

B. PROFESSIONAL AND PERSONAL

1. PATIENT’S FEEDBACKS/ADDRESSED CUSTOMER COMPLAINTS

POSITIVE FFEDBACKS

 Nurses at the 2nd floor mababait sila sa pasyente- Filomena Battung

  2nd floor nursing station, Housekeeping and dietary staff are very helpful and also with Dr. Maruquin- Gmelina
Manaligod
 All staff are hospitable- Prince Morgado
 I can’t remember the name of the male staff but I would like to thank them all for taking care of my daughter, and also
the utility staff- Marianne N.

NEGATIVE FEEDBACKS/COMPLAINTS

Feedback Nature Person/s Root Cause Immediate Remarks/Status

Involved Analysis Action

CUSTOMER SERVICE SURVEY:

NURSING STATION TOTAL CSSF RETRIEVED TOTAL DISCHARGES RETRIEVAL RATE

SHU 68 146 47%

5. PUNCTUALITY AND ATTENDANCE REPORT

5.1 TARDINESS

NAME NO. OF MINUTES NO. OF OFFENSE REMARKS

 5.2 AUTHORIZED/UNAUTHORIZED ABSENCES:

NAME DATE REASON/S REMARKS

C. FIXED ASSETS

1. Equipment for Job Order:

2. Missing Supplies:

Prepared by: Noted by:

MARIA ANGELICA JAVIER SR. ROWENA C. RODIL, SPC

Head Nurse Nursing Service director