AHMED HASSAN

BESHEER
Operations And Fleet General Manager

ahmed_besheer@yahoo.com CAREER OBJECTIVE

Hard-working professional with 18.5+ years of experience and a
proven knowledge of operating policies & procedures, operations
and Fleet management, and confidential correspondence. Aiming to
(010) 5071-7050 leverage my skills to successfully fill the Operations And Fleet
General Manager role at your company.
Cairo – Egypt
 
, Cairo, +20
PROFESSIONAL EXPERIENCE

EDUCATION OPERATIONS & FLEET GENERAL MANAGER

Al Faris Al Dahaby Limousine Company, Dubai, Dubai / Aug
CAMP LAKE UNIVERSITY 2017 – MAR 2020

GPA: 3.68 • Provides leadership and decision making

Los Angeles , U.S.A. • Ensure to have safety, efficiency and profitable Management
M.B.A. Training and Development • Represent the company in a positive image with employees,
(May 2015) customers and the community

DELTA ACADEMY • Always performs in a safe and ethical manner to achieve

GPA: 3.5
Mansoura, Egypt
Diploma Business Administration
(Sep 2002)
MANSOURA UNIVERSITY - FACULTY
OF ARTS
Mansoura, Egypt
B.A. English Literature (Sep 1999)
financial success
• Oversee the daily operations including processes, reporting,
improvements, and personnel
• Develop and support efforts to grow the business and
increase the bottom line
• Ensure the quality management system procedures and
processes are implemented and maintained; oversee
productivity, quality, and safety in accordance with company
needs and customer requirements
• Provides strength in operations management including strong
logistical planning skills, management experience, awareness of
all facets of the operation, an understanding of profit and loss
issues, and a common-sense approach to getting things done

• Implement and maintain operations processes and

procedures, reporting on performance and initiating
improvements for operations

• Provide direction, development, and leadership to managers

and supervisors

• Provide accurate and timely submission of key quality,

financial, and safety report.

TRAININGS &
COURSES
- HR workshop – M.A.
- English conversation Courses –
I L L I.
- Customer services – M. C. I.
- Executive communications –
RTA
- Get organized at work – RTA
- Time management – RTA
- Power of persuasion – RTA
- ISO 9001:2005 Internal Auditor
– TUV
- First Aid course from Al Hilal
private nursing & medical
services.
- Events organizing Course from Al
Durar Corporation.
OPERATIONS & FLEET MANAGER
CARS VIP LIMO - CARS TAXI GROUP OF COMPANIES, Dubai,
Dubai / Aug 2016 – Aug 2017
• take corrective action as necessary in a timely manner and in
accordance with company policy
• Coordinate planned activities through planning with
departmental managers and supervisors to ensure objectives are
accomplished in a timely and cost-effective manner
• Provides leadership in employee relations issues, motivates
staff, and produces coordinated and consistent efforts to achieve
corporate goals
• Conducts facility evaluations. When necessary makes
recommendations for improvement to existing facilities or
identifies alternative locations that will accommodate business
needs
• Brings about strong customer relationships by effective and
consistent communications and the desire to exceed client
expectations
• Demonstrates good presentation skills and the capability of
maintaining a high level of visibility in all respects, including
interacting with staffs, clients and community organizations
• Reduced and controlled expenses by overseeing and keeping
tight control of daily expenses
• Balanced batch summary reports for verification and
approval.
• Hire and oversee training for a new employee.
• Processed all salary changes stemming from merit increases,
promotion, bonuses and pay adjustments.
• Recruited and interviewed applicants for chauffeurs,
reservations and dispatch and Q.C. personnel.
• Conducted new employee orientation to foster positive
attitude toward organizational objectives.
• Supervise dispatch to ensure all procedures for optimal
customer service is met for all customers for every reservation.
• Following the RTA's KPI for limousine service.
• Following all Dubai's events to participate with limousine
service.
• Searching for a new contract to ensure the highly income.
• Solving the drivers' work problems to provide the clients with
perfect service.
• Following the Q.C. team to ensure the quality of all vehicles
and chauffeurs every shift.
 Managed a team of 50 professionals.
 Reduced and controlled expenses by overseeing and keeping
tight control of daily expenses
 CORE SKILLS

 Oversaw scheduling for day-to-day activities of 46

- English
chauffeurs. Foretasted manpower requirements based on
- Arabic daily workload and potential last minute booking by regular
customers.
- ICDL
 Oversee and consult with vehicle mechanical issues with fleet
- Internal Audit
manager.
- Excellent communication skills  Reconcile and close out reservations for customers

- Excellent presentation skills

- Customer grievance process
- Public relation Management
- Customer service development
program
- Network of contacts and good
follow up
- Training Management
- Operations Management
- Fleet Management
- Transportation Management
- General Management
 Opened and assigned new client accounts.
 Coordinated approval processes of all accounts payable
invoices.
 Balanced batch summary reports for verification and
approval.
 Researched and resolved billing and invoice problems.
 Make daily deposits and enter invoices for payment.
 Hire and oversee training for a new employee.
 Reviewed federal and state laws to confirm and enforce
company compliance.
 Processed all salary changes stemming from merit increases,
promotion, bonuses and pay adjustments.
 Recruited and interviewed applicants for chauffeurs,
reservations and dispatch and Q.C. personnel.
 Conducted new employee orientation to foster positive
attitude toward organizational objectives.
 Supervise dispatch to insure all procedures for optimal
customer service is met for all customers for every
reservation.
 Following the RTA's KPI for limousine service.
 Following all Dubai's events to participate with limousine
service.
 Searching for a new contract to ensure the highly income.
 Solving the drivers' work problems to provide the clients with
perfect service.
 Following the Q.C. team to ensure the quality of all vehicles
and chauffeurs every shift.

HEAD OF TRAINING & DEVELOPMENT (DUBAI WING)

CARS TAXI GROUP OF COMPANIES, DUBAI, DUBAI / Mar 2015
– Aug 2016
• Training the staff.
• Training the drivers.
• Chief of excellence and pioneer team
• Chief of initiatives team
• Developing the training programs & modules.
• Chief of best franchise company award's team
• Team Leader of Internal Auditors.
• KPI following Team Leader.
• Following the outsource companies' contracts.
• Following the KPI contract with RTA.
 PERSONAL
DETAILS • Organized the Award of (The Best Franchise Company in
Dubai).
• Organized the international event of (Taxi Driver's sport
day).
- D.O.B. : 14th July 1976

- P.O.B.: Dubai – U.A.E. FRANCHISE STRATEGIC POLICIES - CONTRACTS OFFICER

ROADS AND TRANSPORTATION AUTHORITY ( RTA ) , DUBAI,
- Nationality : Egyptian DUBAI / Jan 2010 – Mar 2015

 Following the Franchise companies (strategic partners, Taxis

&Limousines) contracts.

 Training over 4000 drivers on their individual and company

relevant contractual requirements, in terms of behavioral,
technical and operational performance.

 Ensure contracts are meeting ISO9001 basic requirements.

 Trained the new staff about the dispatch & KPIs modules.
Driving License :
 Handling the RTA. Event team coordination.
- U.A.E. 2003
 Handling the franchise and enforcement Dept.
- International 2002 documentations, in terms of targets setting and Converting
contractual terms into KPIs to ease contracts performance
- Desert Safari 2004 measurement and validation.

- Egypt 1995  Negotiates contractual terms and conditions that are in the
best interests of the RTA, assuring necessary rules and
regulations are employed in the contract process and legal
requirements are incorporated into all agreements.

 Participation in setting contractual terms for service providers

and outsource vendors.

 Drafting contracts, attachments and agreements between

RTA and suppliers in areas of expertise, ensuring rules,
regulations, policies, and procedures are followed.

 Ensuring full fulfilment of contractual conditions of service

providers and outsource vendors to meet RTA expectations.

 Assess service provider's & and outsource vendors

performance on monthly, quarterly and annual assessments
to ensure targets are achieved.

 Performs highly specialized and complex contract

negotiations and coordination for professional Services

 Investigate missed KPIs and apply relevant applicable

penalties.

 Participate in suppliers' proposal assessment to meet

business needs under the set qualifications.

 Conducts research associated with market trends of

commodities and services and reviews price index
publications in order to assess fair market values of goods
and services

 Reviews requests for change orders or amendments and

prepares documents to implement contract revisions.
  Prepares various reports related to procurement and
contracting activities as requested by the management.

 Ensure alignment of performed activities will procurement

regulations and guidelines.

DISPATCH CENTER SUPERVISOR

ROADS AND TRANSPORTATION AUTHORITY ( RTA ), DUBAI,
DUBAI / Aug 2003 – Jan 2010

 Preparing the daily report (breakdown, emergencies…etc)

and preparing the (daily, monthly and annual) report and
coordinates with the concerned authorities.

 Discovering the new areas, locations, roads and buildings.

Input the new areas, residencies and commercial statistics in
the system.

 Distribute the service on the new areas according to the

needs shown by the statistics.

 Input and implement the new customers locations in the

system, and activate the I.V.T service

 Coordinate with the official authorities to establish a new

service such as parking and stations in the new areas,
coordinate with the government and security authorities
when needed.

 Providing customer services by answering and respond to all

customers inquiries and take the client taxi orders then
progress it

 Solving all the customers problems and complaints related to

taxi services and coordinate with the concerned authorities

 Helping the customers and drivers on the hot line and

coordinate between them in Emergency cases and lead the
drivers on the electronic map (GPRS) to reach the pickup
point on time

 Training the new staff

 Handling the RTA Event team coordination

 Handling the franchise and enforcement Dept.

documentations.