Professional Documents
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Recall Intervals and NICE Guidelines
Recall Intervals and NICE Guidelines
Sarah Akram
Len D’Cruz
Whilst the debate about how often patients prevention and treatment of ill health. NICE million a year on over-frequent examinations
should be recalled for routine examinations was established as a Special Health authority and unnecessary scaling and polishing.
has rumbled on for some time, the new NHS in February 1999 to ‘give new coherence and
contract in England and Wales, which was prominence to information about clinical and
Contractual obligations
introduced in April 2006, has brought this cost effectiveness’.1
The NHS regulations4 state that
into sharp focus, containing as it did the Of the three work areas in which
‘the Contractor shall provide services under
requirement to comply with NICE guidance. NICE provides guidance, public health,
the Contract in accordance with any relevant
health technologies and clinical practice, the
guidance that is issued by the National
guidance on recall interval for dental recalls
Why should we adhere to NICE Institute for Clinical Excellence, in particular
falls into the last of these.2
the guidance entitled ‘Dental Recall’ – ‘Recall
The National Institute for Health The background to this publication
interval between routine dental examinations’.
and Clinical Excellence (NICE) describes was the realization that the 6-monthly check-
This obligation therefore extends to the other
itself as an independent organization ups had become embedded in the collective
NICE guidance that is relevant to dentistry,
responsible for providing national guidance psyche of both the profession and public alike
for example, wisdom teeth5 and antibiotic
on the promotion of good health and the and, whilst its original provenance was unclear,
prophylaxis6 and, arguably, other guidance
it remained the bedrock of oral healthcare
such as cancer and smoking cessation.7
messages for many generations, seemingly
with no logic or evidence other than custom.
Sarah Akram, BDS, FY2 Oral-Maxillofacial In an evidence-based 21st century healthcare Evidence base
Surgery Department, Eastman Dental system this talismanic message had to be Beirne et al have reviewed the
Hospital, Great Ormond Street Children’s examined if for no other reason than it frequency with which patients should attend
Hospital and University College Hospital presented a huge burden to the public purse. for a dental check-up, recognizing that this
London and Len D’Cruz, BDS, LDS RCS, The National Audit Office had has been the subject of ongoing international
MFGDP, LLM Dip FOd, PGC Med Ed, raised concerns about other aspects of NHS debate for almost three decades. Their
General Dental Practitioner, Woodford dental care.3 The Audit Commission in 2002 systematic review only generated one study
Green, Essex, UK. considered that the NHS was spending £150 of relevance and they concluded that ‘there
is insufficient evidence from randomized One premise is that further lower than the original treatment.
controlled trials (RCTs) to draw any conclusions capacity can be released into the system n Percentage of claims relating to free
regarding the potential beneficial and to enable new patients to be seen by replacement or repair.
harmful effects of altering the recall interval encouraging practices to apply NICE guidelines n Percentage of patients satisfied with the
between dental check-ups. There is insufficient to recalls vigorously. This would then ensure treatment they received.
evidence to support or refute the practice that healthy patients are not recalled too The PCT will be able to compare a
of encouraging patients to attend for dental frequently and the extra capacity created contract with the PCT averages as well as the
check-ups at 6-monthly intervals’.8 allows new patients to be seen, assuming that Strategic Health Authority (SHA) and national
The NICE guidance on recall there is sufficient demand. averages.
intervals itself carries the following caveat: Various statistics have been The London SHA average for
offered in support of this idea. The patients re-attending the same contract
This guidance represents the view Department of Health is reported to believe between 3 and 9 months is 34%. This is similar
of the Institute, which was arrived at after that 800,000 appointments could be released to the figure for most parts of the country.
careful consideration of the evidence available. if dentists applied NICE guidelines and, in Contracts that have a higher percentage
Health professionals are expected to take it addition, stopped artificially splitting courses for this metric may not be complying with
fully into account when exercising their clinical of treatment. After investigating the matter, NICE guidelines and recalling patients more
judgement. The guidance does not, however, the Opposition party suggested that, in fact, if frequently than may be clinically necessary.14
override the individual responsibility of health the advice from NICE had been followed, then This has become the proxy measure for
professionals to make decisions appropriate to up to 6.5 million slots could have been freed NICE guidance recall compliance and
the circumstances of the individual patient, in up for people who do not have an NHS dentist has been used as such by PCTs as part of
consultation with the patient and/or guardian and patients would have saved £109 million contract management. Some primary care
or carer. in incorrect dental charges – 23% of the £475 organizations have indicated levels of recall
million patient expenditure.12 that contractors must achieve.
Recall and access Changing recall intervals is The assumption that a patient
One of the greatest drivers for part of the review of NHS dental services being seen between 3 and 9 months of
change is the Government’s desire to improve in England undertaken by Professor Steele their previous course of treatment is not
access to NHS dental care. Despite promises and is influenced both by clinical practice strictly correct since this measure ‘reports the
from the Prime Minister in 1999 at the Labour and patients’ behaviour and expectations. percentage of FP17s (claim forms) for the same
Party Conference in Bournemouth that every According to Steele ‘a move away from the patient identity where the previous course of
patient would have access to NHS dental care,9 6-month interval should be the prize of a treatment for that patient was ended between
the percentage of patients accessing NHS preventive led service, releasing resources for 92 days and 276 days prior to the most recent
primary care services has not yet exceeded other services’.13 course of treatment for that patient ID’.15 In
its peak in 1994, when 23 million adults and other words, a patient returning for the repair
13 million children saw an NHS dentist. The of a broken tooth, for example, would also
Data collected on NHS activity
decline after that year was attributed to the count as having returned within that period,
Primary Care Trusts in England use
change in registration from 24 months to since the data collected by the BSA at present
data from the NHS Business Services Authority
15 months and NHS dentists reducing their is not specific enough to discriminate between
(BSA) to monitor the performance of NHS
workload.10 a re-attendance for an examination, as part
general dental practices. The BSA provide PCTs
Dentistry is also part of the NHS of a recall and examination and assessment,
and Providers with Vital Signs information
Operating Framework11 and PCTs are required as part of a Banded course of treatment, such
which are key performance measures of the
to continue to develop services so that they as an extraction or filling, or as an Urgent
contract.
meet local needs for access, quality of care and treatment.
The following are some of the
oral health. Another potentially erroneous
measures used by the PCT in these Vital Signs
Primary Care Trusts in England and assumption is that a practice that has a higher
reports:
Health Boards in Wales have been asked by than average percentage of patients attending
n 24-month access – the number of distinct
the Department of Health to establish plans between 3 and 9 months is not applying NICE
patients seen by the practice in the previous
to ensure that they achieve the 1993–4 levels guidelines. The reality is that they may well
24 months.
by 2011 and a Dental Access Programme be complying, with each patient being given
n Percentage of patients re-attending within
has been established. For some Primary Care a specific recall based on a risk assessment.
3 months.
Organizations these may be ambitious targets. If, however, the patients for that particular
n Percentage of patients re-attending
In order to achieve access practice have greater needs than the average,
between 3 and 9 months.
improvements, primary care organizations for example, they may well be recalled more
n Percentage of claims for urgent courses of
must ensure there that there is sufficient frequently. The lack of a firm evidence base is
treatment.
capacity, either by commissioning additional also highly problematic for all parties and, in
n Percentage of claims relating to
services or ensuring that the existing capacity the absence of an evidence base to support a
continuation – patients who return within two
is utilized to its maximum. change, clinicians may be reluctant to change
months for treatment in the same band or
their behaviour.
September 2010 DentalUpdate 455
GeneralPractice
The setting of recall targets by the the patient mix by treating more high needs n The financial implication of the patient
primary care organization is a simplification of patients who attend relates to the historical having the oral health review and
a complex problem. The selection of a patient basis upon which contract values were set for subsequent treatment.
recall interval is a multifactorial decision based each practice. The calculated annual contract The next recall interval should
on a number of variables and the reduction value was based on NHS activity during a test then be selected at the end of the oral
of this to simple percentages as part of a period from October 2004 to September 2005. health review (OHR) if no further treatment
compliance matrix, without an analysis of That snapshot of activity will inevitably change is required or at the end of the course of
patient outcomes, might not ultimately be in a over time and introducing patients with high treatment. The shortest recall recommended
patient’s best interests. needs will exaggerate those changes. The UDA by the guidelines is 3 months, whilst the
value may have reflected the type of patient longest recommended interval is 12 months,
seen by the practice in the test period but may for those under the age of 18, and 24 months
Reluctance of dentists to adhere not do so if the mix of patients seen changes. for those aged 18 years and older. Based on
Despite clear guidance, clinicians this, children under the age of 18 years old
often demonstrate reluctance to introduce should have a recall interval of either 3, 6, 9
guidelines for managing patient conditions.16 Oral health assessment or 12 months. Furthermore, those aged 18
In a survey, only half of general The NICE guidance proposes years or older should be assigned a recall
dental practitioners agreed that they were that a patient is provided with an Oral Health interval at 3, 6, 9, 12, 15, 18, 21 or 24 months.
able to apply NICE guidance to recalls, but only Assessment (OHA) when he/she first visits It is relevant to point out that the strength
a quarter (24.2%) felt that they had clinical a practice which involves taking full patient of evidence utilized to select these intervals
freedom under the new contract.17 histories, carrying out thorough head and were designated GPPs (Good Practice Points),
Since there is no ready reckoner, neck examinations and providing initial advice. defined as: a recommendation for best
practitioners may have difficulty in interpreting The dentist and patient will then discuss the practice based on the clinical experience
the information in the NICE guidelines and findings, agree a personalized care plan and of the Guideline Development Group. It is
applying it consistently and methodically in treatment will be provided as necessary. therefore the lowest level in the hierarchy of
practice, as the guidance is particularly wordy A suitable recall interval will be set evidence which places randomized controls
and non-specific. and the patient will return for an oral health at the top (Figure 1).
Habit plays a significant role in review (OHR). The selected recall interval
persuading the clinician to set a recall other The NICE guideline recommends should be discussed with the patient and a
than at 6 months and for patients to accept that the recall interval should be specifically record kept of whether or not the patient
this. For vocational dental practitioners and determined for each patient based on a agrees. This cycle is then repeated at each
younger practitioners, unencumbered by the combination of individual risk assessments for oral health review.
pervasive forces of habit, it might be easier to dental disease and clinical judgement. The process of selecting the
adopt a new way of working so that tailoring What is clear is that considerable recall is carried out in a stepwise manner:
recall intervals based on a risk assessment weight is placed on clinical judgment. For n Step 1: Consider the patient’s age; this sets
becomes second nature right at the start of example, with regards to caries, NICE confirms the range of recall intervals.
their careers. that the clinical judgement of the dentist and n Step 2: Consider modifying factors (see
his or her ability to combine risk factors, based below) in light of the patient’s medical, social
on a knowledge of the patient and clinical and and dental histories and findings of the
Implications of adhering to NICE socio-demographic information is as good as, clinical examination.
guidelines or better than, any other method of predicting n Step 3: Integrate all diagnostic and
Adhering to NICE guidance may caries risk. It becomes difficult therefore for prognostic information, considering advice
increase the capacity to see new patients, a third party, even if he/she examines the from other members of the dental team
which will change the cohort in the practice, patient, to dispute the appropriateness of where appropriate.
altering the balance from regular patients, a recall interval set by the patient’s treating Use clinical judgement to
whose oral health has been secured and dentist. recommend interval to the next oral health
maintained, to more irregular attenders, who The ‘oral health assessment’ should review.
may be high needs patients. The high need include a detailed history, examination and n Step 4: Discuss recommended interval
patients are likely to be more demanding initial preventive advice, including a discussion with the patient.
in terms of technical skill, time and patient of the following things: Record agreed interval or any
management and present different challenges n The effect of diet, fluoride, oral hygiene, reason for disagreement.
from patients who are stable and have been tobacco and alcohol on oral health;
seen by the practice over a long period n The risk factors that may influence the
of time. High needs patients are often patient’s oral health;
Modifying risk factors
more apprehensive about dental care and n The outcome of previous care episodes and Medical history
require considerable preventive advice and suitability of previous recall intervals; n Conditions where dental disease could
behavioural change management. n The patient’s ability or desire to visit the put the patient’s general health at increased
The significance of changing dentist at recommended intervals; risk (such as cardiovascular disease, bleeding
456 DentalUpdate September 2010
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Exposure to fluoride
n Use of fluoride toothpaste;
n Other sources of fluoride (for example, the
patient lives in a water-fluoridated area).
Mucosal lesions
n Mucosal lesion present.
Plaque
n Poor level of oral hygiene;
n Plaque-retaining factors (such as
orthodontic appliances).
Saliva
n Low saliva flow rate.
protective factors as well as the risk factors anticoagulation therapy, so that extractions should be recalled again in 6 months to
and will also need to apply their own clinical can be avoided in order to prevent problems ensure no further lesions have developed
judgment to each patient’s situation. of post-operative bleeding. For this reason, following treatment.
This coding system provides a a compromised medical history justifies a White and brown spot lesions
shortcut in the clinical records to provide 6-month recall interval. Likewise, patients which the clinician is unsure about should
evidence that a risk assessment has been suffering from xerostomia require 6-month also be reviewed in 6 months. This is not to
carried out and an individual recall interval recall intervals owing to their increased say that all white and brown spot lesions
has been chosen. It enables this process to risk of caries. This is supported by the DOH require 6-month recalls. No doubt numerous
be audited easily, as long as the descriptors publication toolkit,20 ‘Delivering Better Oral patients will have such lesions, which may
for the codes are stored within the clinical Health’, which suggests twice yearly fluoride have been monitored over a few years, and
governance documents for the practice. application in these patients. the clinician may be confident that these
are indeed arrested. In addition, cautious
clinicians may want to monitor suspicious
Code 1 and Code 2 Code 4 margins of restorations and fissures and these
These two codes are specifically This 6-month code focuses may require 6-month reviews before the recall
for high caries risk and periodontally on the patient’s social history, where an interval is changed.
compromised patients. A patient presenting assessment of alcohol consumption, smoking Not all moderately/heavily
with more than one carious lesion is initially and betel nut chewing is relevant. A heavy restored dentitions necessitate a 6-month
categorized as high risk and subsequently smoker is regarded as smoking more than 15 recall programme, however, it may be
seen in 3 months following the initial course cigarettes a day. Six-month recall intervals are considered a justification if Code 5 is
of treatment. The rationale for this is that, as necessary to: implicated.
well as restoring the carious lesions, the course n Maintain smoking cessation advice (SCA), All new patients should initially
of treatment should also involve preventive assess the response to previous SCA and have at least a 6-month recall interval as the
advice and possible diet analysis. This can be further re-iterate the advice and discuss dentist will not be familiar with their previous
re-assessed after 3 months to decide whether future reduction; risk and history of dental disease.
the preventive advice has been successful or n Oral cancer checks; According to the DOH publication
not. The clinician will then reassess the risk and n Assess consequences of smoking such as ‘Delivering Better Oral Health’ all children
possibly apply code 6 or continue with a code periodontal disease. require 2.2% topical fluoride application twice
1 recall interval until the next OHR. Only a minority of dentists a year. Children in a higher risk category may
Similarly, a patient presenting with (15%) record the smoking status21 of their require applications up to four times a year,
BPE scores of 4 and active periodontal disease patients, yet a number of studies confirm22 hence 3-month recall intervals.
will require re-assessment in 3 months’ time that interventions to stop smoking in dental
following periodontal treatment. Many studies practices are effective.
have concluded that long-term and regular There is evidence23 also that, Code 7
maintenance following periodontal therapy is whilst dentists recognize the link between This code relates to the BPE
crucial in preventing recurrence of disease.18 In alcohol and oral cancer, they are reluctant score of 1, 2 and 3. Again emphasis should
addition, a medical condition, such as a poorly to give advice to their patients for fear of be placed on the clinical judgement. Many
controlled diabetes, is likely to compromise disrupting the dentist-patient relationship. patients present at OHR with some level
the periodontal condition further and reduce These opportunistic interventions should be of calculus, particularly in the lower labial
the prognosis of treatment.19 made whilst assessing the appropriate recall segment which in itself does not necessitate
These codes are likely to be used interval for the patient. a 6-month recall interval. In addition, patients
for those patients with neglected dentitions with a history of periodontal disease which
and irregular dental visits in the past. New is now stabilized may score BPE code 3s in
patients may have these codes applied, with Code 5 certain segments owing to the previous bone
a view to moving into higher codes following A high frequency of sugar intake loss. In the presence of good oral hygiene
effective whole patient care, delivered by the is associated with an increased risk of caries. and no signs of active disease, this patient
dentist in combination with sufficient patient This code may be selected following a diet may not require a 6-month recall interval.
motivation. discussion with the patient during the OHR, This code is reserved for those patients with
or may require the patient to keep a diet chronic marginal gingivitis and poor oral
diary over a series of 3 days, which is then hygiene.
Code 3 analysed by the dentist. Assessing risk in periodontal
This code focuses on the disease and predicting the likelihood of
medical history and the impact it can change of disease status is very complex. Risk
have on the patient’s oral health and, Code 6 factors, such as ethnicity, socio-economic
conversely, the impact poor oral health may This code contains a number of status, diabetes, cardiovascular disease,
have on the patient’s general health. For criteria related to caries. Patients that have obesity, smoking and stress can also be
example, prevention is key in patients on one primary or secondary carious lesion implicated.24
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-Xerostomia -Moderately/heavily
restored dentition
-Medications eg crowns, bridges
causing GO and direct fillings
-Child requiring 6-
monthly F-application
Medically fit and well Non smoker Low frequency of -Healthy unrestored -No perio dx
sugar intake dentition
Non drinker
-No recent caries
experience
-Edentulous
18 CODE 17
Healthy unrestored
dentition
24 CODE 18
Edentulous
Appendix 1.