To__________________________

Employee Code________________

Workplace Decorum and Office Etiquette

As we all are witnessing that our company is spreading wings across the state
and planning for expansion in other parts of country too, so this is our duty to
maintain and adhere with the company policies, our responsibilities and we need
to give our 100% to growth of the company. In this time we all should keep
ourselves complaint with discipline and will be a part of the success story of our
very own Providers Overseas.

Punctuality:

One of the basic rule of any organization is to be Punctual. We should always try to
stick to office timings. Late coming by 10 minutes is allowed only 2 times a month, with
justification.

Personal Phones:

Use of personal phones is strictly prohibited in the office hours. Keep your phones
muted or on silent, so that every time you get a call or message it does not alert
everyone on your floor.

Use of Intercom:

Intercom Extensions are provided on each desk. Use of intercom is mandatory for every
employee to communicate with anyone one including management and colleagues.
Indiscreet chattering will not be tolerated at any cost.

Reporting:

Everybody should plan the day before 9:45am and send to reporting channel whichever
decided by the management and complete all the important tasks before leaving the
desk. End of day report is mandatory and must send before leaving the office.

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Providers Overseas Consultants Private Limited
Keep noise and distractions to a minimum:

Once we are in office we should tone down our pitch and we should speak in a very
polite way so that it does not disturb other coworkers. Noisy conversations (either
between workers or on the telephone) or habits such as tapping on the desk, fidgeting
or getting up and down often can create an annoying distraction to those trying to
concentrate. If you’re in a meeting, give your undivided attention to the person
speaking. If you must attend a call or check something on your phone or computer,
keep it short and sweet.

Dress Code:

We must wear formal corporate clothing in office. We should always dress properly. If
we lack concern towards our dressing then that can be interpreted as disrespect for
colleagues and clients.

Note: Appropriate dress code may be announced anytime by the management as per
Company Policy. You must abide by the company policies as announced time to time.

Lunch:

While eating lunch away from our desks is a luxury these days, remember those sitting
around you. Try to avoid foods that splatter or slurp or have a lingering smell in a
shared office space. We can have our lunch in the batches of two persons on their own
desks in the lunch time. Do not create the chaos while having lunch.

Be tidy:

Appearances matters, therefore scrutinize yourself in front of the mirror before

leaving home. You need not wear expensive clothes but you do need to look clean
and well groomed. Keep your Nails clean and Short, also your Hands and Teeth Clean
yet without Showing any great Concern for them. Your messy desk can be a distraction
to others and will detract from the professional image your organization is trying to
establish. Keep your belongings confined to your own personal space and tidy up your
immediate area each day before leaving work. If you share a desk, be sure to clear
away any personal items like coffee cups and office supplies.

Be considerate:

Respect is the key when working in an open-office environment. Act respectful and
expect others to act in the same way. Set rules of conduct and reiterate boundaries
when they are crossed. It’s best to address problems and concerns directly and
diplomatically before they escalate.

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Providers Overseas Consultants Private Limited
Be Tolerant:

The open-office environment brings together myriad personalities, with different styles.
Be tolerant of these differences and find ways to adapt. Everyone is not going to agree
with you one hundred percent of the time. Keep an open mind, listen with the intent to
learn and focus on the positive aspects of your job.

Think like a Team:

In order to maintain a cohesive team, do not spread gossip, cause another to feel like
an outcast, or grumble about petty things. Hold regular meetings to set goals, share
ideas and talk about concerns.

Respect another’s need to work:

Just because others are sitting nearby doesn’t mean they are available for conversation
at all times. Respect one another’s privacy. Act as if there is a door between you and if
they appear to be busy, ask if they have a moment to talk.

Below are the duties and responsibilities of the team as decided by the
management.

Ms. Nilanjana

 Managing company staff, including coordinating and supporting the recruitment

process
 Onboarding newcomers to the company
 Determining suitable salaries and remuneration
 Providing the necessary support systems for payroll requirements
 Developing adequate induction and training
 Supporting employee opportunities for professional development
 Managing succession planning of staff
 Assisting with the performance management and review process
 Ensure the timely payment of office expenses.
 Keep record of petty cash in daybook.

Visa File responsibilities

 File paperwork in the appropriate portal.

 Ensure the accuracy of the filing system.

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Providers Overseas Consultants Private Limited
  Retrieve paperwork when it is requested.
 Input paperwork into an electronic database.
 Update records with new information.
 Perform regular quality checks on the file system.
 Keep logs of pending docs and maintain coordination with admissions for the
same.
 Ensure that sensitive information is safeguarded.

Ms. Deep

 Provide consultation services to address potential clients interest in Visas,

including establishing the suitability of the candidate's visa.
 The consultation will mainly be by email, telephone and face-to-face meetings.
 Present and market immigration services to current and potential clients.
 Prepare action plans and schedules to identify specific targets and to project the
number of contacts to be made.
 Follow up on new leads and referrals resulting from field activity. Identify sales
prospects and contact prospects.
 Develop and maintain sales materials and current product knowledge. Establish
and maintain current client and potential client relationships. Identify and resolve
client concerns.
 To provide regular follow up on inquiries received.
 Pro-actively monitoring changes to various Immigration regulations.
 Briefing various Immigration regulations changes to colleagues in the
documentation team Assisting with the immigration-related content and
distribution of the monthly newsletter that is sent to prospects and clients.
 Any other relevant duty as assigned in the office to assist with the smooth
running of the Company and business development operations.
 Monitoring L2 Calling and ensure 100% conversion and enrollment.
 Mentoring of staff.
 Prepare and update eligibility sheets of various in demand courses/ countries
and universities.

Ms. Kanika

 Provide consultation services to address potential clients interest in Visas,

including establishing the suitability of the candidate's visa.
 The consultation will mainly be by email, telephone and face-to-face meetings.
 Present and market immigration services to current and potential clients.

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Providers Overseas Consultants Private Limited
  Prepare action plans and schedules to identify specific targets and to project the
number of contacts to be made.
 Follow up on new leads and referrals resulting from field activity. Identify sales
prospects and contact prospects.
 Develop and maintain sales materials and current product knowledge. Establish
and maintain current client and potential client relationships. Identify and resolve
client concerns.
 To provide regular follow up on inquiries received.
 Pro-actively monitoring changes to various Immigration regulations.
 Briefing various Immigration regulations changes to colleagues in the
documentation team assisting with the immigration-related content and
distribution of the monthly newsletter that is sent to prospects and clients.
 Any other relevant duty as assigned in the office to assist with the smooth
running of the Company and business development operations.

Ms. Natasha

 Provide consultation services to address potential clients interest in Visas,

including establishing the suitability of the candidate's visa.
 The consultation will mainly be by email, telephone and face-to-face meetings.
 Present and market immigration services to current and potential clients.
 Prepare action plans and schedules to identify specific targets and to project the
number of contacts to be made.
 Follow up on new leads and referrals resulting from field activity. Identify sales
prospects and contact prospects.
 Develop and maintain sales materials and current product knowledge. Establish
and maintain current client and potential client relationships. Identify and resolve
client concerns.
 To provide regular follow up on inquiries received.
 Pro-actively monitoring changes to various Immigration regulations.
 Briefing various Immigration regulations changes to colleagues in the
documentation team assisting with the immigration-related content and
distribution of the monthly newsletter that is sent to prospects and clients.
 Any other relevant duty as assigned in the office to assist with the smooth
running of the Company and business development operations.
 Keep track and record of direct communication regarding all the PR cases.

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Providers Overseas Consultants Private Limited
Mr. Abhijot & Ms. Jyoti

 To understand the psychology, interest, preferences etc. of the students and the
parents to counsel them about education abroad.
 To handle public relations, act as a public relation officer and handle front desk.
 To take care of every visitor by giving warm welcome, ensure satisfaction of his
visit and maintain entry register.
 Assist the students in short listing and update your data file to assign at level 2
for enrollment.
 To ensure the student/ parent satisfaction, sorting out the student’s and parents’
query. Lead them accordingly if they come across to any ambiguity.
 Establishing and maintaining good rapport with prospective students.
 Helping students/parents towards a deeper understanding of their concerns.
 Helping students/parents to make decisions and choices regarding possible ways
forward.
 Set up sales plan in order to achieve sales target required by the company.
 Support, motivate team members to achieve individual and team target.
 Build up good relationship with students and their families.
 Work closely with other job functions in the company to improve overall services
Level.
 Immediate reporting of important issues (service, operational, HR) to direct
senior Level, propose solution where possible.
 Other duties reasonably relating to this position.
 Handle social media queries as allotted.
 Create and post marketing material/ post/ articles, whenever required or asked.

Ms. Parminder

 Ensure timely submission of documents to filing officer.

 Submit reports and prepare proposals, sop’s and presentations as needed
 Create and update databases and records for financial information of students,
ensure timely collection of fees, to handle banking operations, maintain and
safeguard master documents, files, company data and students assets.
 Coordinate activities throughout the company to ensure efficiency and maintain
compliance with company policy.
 Manage forms of correspondence – receiving’s and dispatch.
 Track and replace office supplies as necessary to avoid interruptions in standard
front office procedures.
 Assist colleagues whenever there is an opportunity to do so.
 Ensure compliance of office decorum.

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Providers Overseas Consultants Private Limited
Ms. Aarti

 Ensure timely submission of documents to filing officer.

 Submit reports and prepare proposals, sop’s and presentations as needed
 Create and update databases and records for financial information of students,
ensure timely collection of fees, to handle banking operations, maintain and
safeguard master documents, files, company data and students assets.
 Assist colleagues whenever there is an opportunity to do so.

Ms. Babita

 Ensure timely submission of documents to filing officer.

 Submit reports and prepare proposals, sop’s and presentations as needed
 Create and update databases and records for financial information of students,
ensure timely collection of fees, to handle banking operations, maintain and
safeguard master documents, files, company data and students assets.
 Assist colleagues whenever there is an opportunity to do so.
 Provide consultation services to address potential clients interest in Visas,
including establishing the suitability of the candidate's visa.
 The consultation will mainly be by email, telephone and face-to-face meetings.
 Present and market immigration services to current and potential clients.
 Prepare action plans and schedules to identify specific targets and to project the
number of contacts to be made.
 Follow up on new leads and referrals resulting from field activity. Identify sales
prospects and contact prospects.
 Develop and maintain sales materials and current product knowledge. Establish
and maintain current client and potential client relationships. Identify and resolve
client concerns.
 To provide regular follow up on inquiries received.
 Pro-actively monitoring changes to various Immigration regulations.
 Briefing various Immigration regulations changes to colleagues in the
documentation team Assisting with the immigration-related content and
distribution of the monthly newsletter that is sent to prospects and clients.
 Any other relevant duty as assigned in the office to assist with the smooth
running of the Company and business development operations.

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Providers Overseas Consultants Private Limited