Professional Documents
Culture Documents
Satisfaccion Del Cliente
Satisfaccion Del Cliente
Satisfaccion Del Cliente
ÿ]99Q7¢¢¢ULT8
M455656U
MO
ØÙÚÛÜÚÿÞßÙÞàßàáâÿÞàßàÿ
ãâÚÿäàåæçâÚÿÙèÿãàÿ
éêëìéíîïéëðñ
§¨©ªÿ¬®®¯°±²²³³³µ́¶·¸¹º»°©º¼½½¾º¿½¾ÀÁ́©Â²§¨©ªÃ Ķ»Åµ·°ÿ°©Â©°ÿ¬®®¯°±²²³³³µ́¶·¸¹º»°©º¼½½¾º¿½¾ÀÁ́©Â²Ä¶»·µ·°º°©Â©°²Ã
Á¹¯¹Á»®¹Á»Æµÿ¬®®¯°±²²³³³´¾¿Ç¹¯È·µÉ·Á́©Â²Á¶È°©°²É»¯¨©Â¹É©ºª·°®»©µºÁ¹¨»É¹Éº»°©º¼ÿ½]½99¾Qº¿7½¢¢¢U
¾À²ÃWML9LZU
MO
£LT8£MNO8012
9O8R9
M
012ÿ45567ÿ189
8
ÿÿ
9 ÿ 18N
]ÿ¡
ÿ]99Q7¢¢¢U8
ZMM¤U
MOQ8R£LT8£MNO801255566¥N¦]
»µ®
ÿ·ÈÈ©ª¹µ®
ÿ ·°ÿ¬®®¯°±²²³³³µ́¶·¸¹º»°©º¼½½¾º¿½¾ÀÁ́©Â²»µ®·ÈÈ©ª¹µ®·°²Ã
ÿ]99Q7¢¢¢U
¤
U
MORNMLQ66 ÿ]99Q79¢
99NU
MO£LT8£MNO8012
!"ÿ#$%&'%()*+ÿ,#-#./#01ÿ2344/-566777"+'#$%8)-18!89"(1.6(%4#:1;<6!8#$%&'%()1+8,#-#./#+16=ÿ
>&1:!ÿ2344/-566777"+'#$%8)-18!89"(1.6(%4#:1;<6>&1:!6=
ÿ2?@@A566BBB"CDEF8GH8!8
]99Q7
98
N
N
9U]LZQM9U
MO
98N
N
94666Z
4
54484588
9"H6BA8HC@C@6DAIHFG6 66!8 "JAK=
)-1ÿ!ÿ2?@@A566BBB"GH@HHIG"HK6CHFG6FIF6GH8!6=ÿÿL8ÿMNO8ÿPLÿÿ8Q
8ÿ989Mÿ8ÿMNR8
S8
MÿPL
MN
ÿQNML
9Mÿ
MOMÿ8ÿMNR8
S8
MÿPLÿMN
ÿNT
MU
VMWÿMÿ
9N8NOMÿÿ8PL8ÿOQN8ÿPLÿMN
ÿNT
MXÿWÿÿ
OMÿQLÿO
NÿLÿ
8
8ÿWÿ89
8
ÿ8ÿL
9U
Y8N8ÿ8RLN8Nÿ8ÿ
8
8ÿÿ
L8PL
Nÿ8
9
T
8ÿÿ
8N
MÿPLÿÿTÿ8ÿ
8ZMÿL8ÿQ8
8
Xÿ
M9NMÿWÿO[MN8ÿÿ8
8
8Uÿ\8
S8NOMÿ
OMÿ
M9NM8Nÿ8ÿ
8
8ÿÿ8ÿQN98
ÿÿNT
MÿO
89ÿLMÿ
8MNÿPLÿMÿQNO
98
O
NÿWÿ
M9NM8Nÿ8ÿ8
9
T
8ÿ
R88ÿ8ÿMÿQNM
MÿÿQN98
ÿÿNT
MUÿ\9ÿ9MÿÿOLWÿ
OQMN989ÿ9Nÿ
L98ÿMÿPLÿÿ
9ÿQN8ÿ
L8MÿÿQN98OMÿ
]MÿNT
MU
^MOMÿMNO8ÿRN8ÿ_
9ÿL8ÿN
ÿÿ
N
9N
MÿPLÿZOMÿ
LOQ
Nÿ
Mÿÿ
9ÿÿ
L8PL
NÿQN98
ÿÿNT
MX
9MÿM7
`abcadefgdgÿibÿedÿibcjikdÿgieÿlijmfnfop
qfgiefgdgÿibÿieÿnarsefrfibcoÿgiÿeolÿnorsjorflolp
tiednfubÿnolcivwibixfnfop
yzalciÿdÿeolÿsed{olÿdnojgdgolp
|eÿlijmfnfoÿgdgoÿgiwiÿilcdjÿdlonfdgoÿdÿeoÿ}aiÿliÿsdncup
tdsfgi{ÿgieÿlijmfnfop
~arsefrfibcoÿibÿieÿcfirsoÿgieÿnfneoÿgieÿlijmfnfop ]99Q7
98
~obcdjÿnobÿsijlobdeÿnadefxfndgoÿsdjdÿedÿsjilcdnfubÿgieÿlijmfnfop N
N
9U]LZQM9U
MO
98N
N
946688Z56
5
84Z
Z
ZZ8
ibcfei{dÿÿwaibÿcjdcoÿibÿedÿsjilcdnfubÿgieÿlijmfnfop
|ÿ|ÿ|
£LT8ÿ£MNO8ÿ012
]99Q7¢¢¢U
¤
U
MORNMLQ
9
8NÿMÿPLÿÿ
9ÿQN8ÿWÿ8ÿ
8
8ÿÿ98ÿNT
MXÿÿ
]MÿQNM
Mÿ98OZ
ÿQMOMÿ
9
8Nÿ8
8N8
9N9
8ÿNN9ÿ8ÿ8ÿ
8ÿWÿ_Q
989
T8ÿÿMÿ
9U
YMOMÿQ898NÿL8ÿN
ÿÿ
8MNÿQ8N8ÿ9NO
8Nÿÿ
LOQ
O
9Mÿÿ8ÿ
8N8
9N9
8ÿQN88ÿQMNÿMÿ
9
PLÿ]OMÿ
98Mÿ89N
MNO9XÿQMNÿ[OQM7
`abcadefgdgÿibÿedÿibcjikdÿgieÿlijmfnfop
0
8MN7ÿYMN
98[ÿÿNT
Mÿ
OQL9L8U
qfgiefgdgÿibÿieÿnarsefrfibcoÿgiÿeolÿnorsjorflolp
0123452678ÿ
76ÿ2
ÿ43
1
ÿ5ÿ6ÿ
ÿ
ÿ
ÿ54
ÿ1ÿ31433
16
0123452678ÿ674
15
ÿ2
ÿ43
1
ÿ5ÿ6ÿ
ÿ
ÿ
ÿ54
ÿ1ÿ31433
16
ÿ!"#$%&!'ÿ(%)*+!"ÿ),)ÿ-ÿ.""ÿ!+/)#0!ÿ1ÿ!#)"ÿ+/)""ÿ2-ÿ-+/ÿ!"ÿ+"+!"ÿ)2-"#!"
/)ÿ-ÿ")0!ÿÿ-"#'
0123452678ÿ31433ÿ46575356ÿ2
ÿ6ÿ46
ÿ2
ÿ55735ÿ
7
5ÿ
ÿ451ÿ6ÿ36ÿ7
336ÿ575ÿ1ÿ
753436ÿ
1
4
361
78-"#ÿÿ!"ÿ/,!"ÿ!)11!"'
0123452678ÿ
76ÿ2
ÿ461756ÿ
ÿ314
1ÿ6ÿ596ÿ54672526
0123452678ÿ674
15
ÿ2
ÿ461756ÿ
ÿ314
1ÿ6ÿ596ÿ54672526
:ÿ")0!ÿ11!ÿ1%ÿ"#)ÿ"!1!ÿÿ!ÿ2-ÿ"ÿ/#'
0123452678ÿ
76ÿ2
ÿ43
1
ÿ3153;
46ÿ461ÿ
ÿ
753436ÿ7
43<326
0123452678ÿ674
15
ÿ2
ÿ43
1
ÿ3153;
46ÿ461ÿ
ÿ
753436ÿ7
43<326
/1,ÿ1ÿ")0!'
0123452678ÿ674
15
ÿ2
ÿ
753436ÿ7
75526
v8mm45w
=-+/+#!ÿÿÿ#+/!ÿ1ÿ!ÿ1ÿ")0!' 7
237
4<646m45m7
237
4mxyijjzmss4kjo4yw
0123452678ÿ31433ÿ46575356ÿ2
ÿ4346ÿ2
ÿ3
6ÿ2
ÿ
753436ÿ2
ÿ675ÿ
7
5ÿ461ÿ
ÿ1
76 o{24wxss;w52syw<x5j<5os54ox|
=!#)ÿ!ÿ/)"!ÿ-&1!ÿ/)ÿÿ/)"#ÿ1ÿ")0!' :=b}7ÿ~:7ÿ~:p::
0123452678ÿ
76ÿ2
ÿ
5ÿ7
5355ÿ5ÿ
7615ÿ
ÿ7
5ÿ
ÿ
753436 ]47h<5
ÿ5675ÿ5ÿ1
75ÿ1
7ÿBÿ51X1A5
5ÿ2h5ÿ2
ÿ5ÿ163435
0123452678ÿ674
15
ÿ2
ÿ
5ÿ7
5355ÿ5ÿ
7615ÿ
ÿ7
5ÿ
ÿ
753436
6<7
>#,ÿ?ÿ%-ÿ#)#!ÿÿÿ/)"#ÿ1ÿ")0!' @473<5ÿÿ16<7
0123452678ÿ
76ÿ2
ÿ43
1
ÿ3153;
46ÿ461ÿ5ÿ5
14361ÿ7
43<325 3
326
0123452678ÿ674
15
ÿ2
ÿ43
1
ÿ3153;
46ÿ461ÿ5ÿ5
14361ÿ7
43<325 @473<5ÿÿ5
326
@6ÿ16ÿ53
1
ÿ5ÿ2
437ÿ
ÿ575ÿ461
A37ÿ15ÿ
;345435ÿBÿ
;343
1435ÿ5ÿ5ÿ675ÿ2
ÿ7
57ÿ1ÿ
753436ÿ
ÿ1
4
5736ÿ
237ÿ5
453252ÿ51
ÿ2
ÿ7
53957ÿ453
7ÿ45<36ÿ2
ÿ54
726ÿ5ÿ6ÿ7
336ÿ54672526ÿ461ÿ
ÿ43
1
CÿBÿ6ÿ4ÿ7
551
ÿ
ÿ5
12
7 @53
5ÿ43
1
ÿBÿ7
57
ÿ
ÿ
753436ÿ461ÿ55<33252Cÿ7
6ÿBÿ
435
1
ÿ<
1ÿ756 @473<5ÿÿ@53
D1ÿ
753436ÿ
ÿ3
75ÿ6A757ÿ5ÿ53;544361ÿ2
ÿ43
1
ÿ2
<
ÿ
57ÿ;125
1526ÿ
1ÿ1ÿEFGHIJKÿMIÿNIGHFOPÿMIÿQKÿRKQFMKM
SETUVVWCÿB5ÿ
ÿ5ÿ755Xÿ2
ÿXÿ
ÿ5
A75ÿ
ÿ2
57766ÿ2
ÿ15ÿ
73
ÿ2
ÿ23;
7
1
ÿ764
6ÿ
ÿ5ÿ;31ÿBÿ5ÿ45<6ÿ46173<3741 5h
1ÿ
ÿ433
16ÿ2
ÿ5ÿ1
4
3252
ÿBÿ
Y
45355ÿ2
ÿ6ÿ43
1
]
44361
ÿÿ5h
@ÿEFGHIJKÿMIÿNIGHFOPÿMIÿQKÿRKQFMKMÿSETÿUVVWÿ5643526ÿ5ÿ5ÿ7
54361ÿ2
ÿ
753436ÿ2
<
ÿ37ÿ5465Z526ÿ2
ÿ15ÿ
75
A35
;
Y3<
ÿ46
7
1
ÿ461ÿ6ÿ7
733
16ÿ2
ÿ
16716 X7316ÿ2
ÿ6
76Cÿ[466ÿ
2
1ÿ
ÿ36ÿ2
ÿ
7
5ÿ46164
7ÿ2
ÿ51
516ÿXÿ1
4
351ÿ575ÿ5451957ÿ5ÿ53;544361ÿ2
ÿ43
1
\
ÿ
h26ÿBÿ54
6ÿ6ÿX7316ÿ2
ÿ6
GHIÿKHIÿMIQÿPHIPFMÿIGHÿQIKM IGIÿGGFFJI
575ÿ2
<6
576ÿ66ÿ3
1
ÿ
ÿ7
53957ÿ15ÿ544361ÿ6435ÿ|
3
57 IÿGHKsi
\]^ÿ\(ÿ a890bOSÿVÿVOTUÿOPUSÿÿÿcÿÿÿd52
5-0ÿe11ÿf
g1YÿUNNÿh95
51ÿVVÿe151/
ÿi2
14
81ÿ12
71ÿÿ1_
8
51ÿI7JKK̀``0QVU1720
6X