ASAA 4BT TE3 Vclass Sep 17

How to look like a flight attendant ....................................................................................................................................... 1

Job requirements .................................................................................................................................................................. 3
Interview Questions.............................................................................................................................................................. 7
Behavioral and situational questions .................................................................................................................................. 10
General Knowledge Questions ........................................................................................................................................... 10

How to look like a flight attendant

for reaching= para alcanzar

she…looks elegant
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Tied up

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Job requirements
-passion: the desire to see the world is not enough. You need to be an empathetic individual, to
really want to help those around you and save their life if things are not going well during a flight.
-professionalism: always communicate with your colleagues, always smile, and work in team.
Understand what your role is on board and never stop learning from the others. Be discreet and do’t
do anything that could affect your colleagues.

-experience in customer service: it is a great advantage to have some customer service experience
before applying for a flight attendant position. It is not mandatory, but it can be a plus. This means
you know how to deal with difficult clients, how to empathize with their problems and go the extra mile
for them.

-punctuality: never be late. It is the easiest way to lose your job. If you arrive late at the interview,
you will surely not pass it. If you arrive late at your training, you can say goodbye to your colleagues.
If you arrive late and you miss your flight, you will be put on the black list and only if you have a really
good reason for being late, you might get a second chance. Punctuality is essential for this job. The
crew will never wait for you!
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-flexibility and adaptability: everything can change in a flash beat and very often this is really
happening on a flight! You need to know how to live with it and to move on. There will be times when
you need to be ready in 45 minutes in order to go for a flight!

-interest in others: take care of your passengers every day, in the best way possible. You have the
chance to make someone else’s day better only by offering excellent service on board and smiling
more. Your attitude reflects also the image of the company and the way the passengers perceive it.

-team spirit and communication skills: these aspects are essential on board, especially, in case of
difficult or urgent situations. You are part of a team, and that team changes everyday, therefore you
need to be able to work with strangers, with persons you have never met before, and you should
have the same purpose when working together: the security and comfort of the passengers.

https://howtobecabincrew.com/how-the-perfect-flight-attendant-looks-like-find-out-what-
airline-companies-are-looking-for/

colleague UK: /ˈkɒliːg/US:/ˈkɑlig/

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Interview Questions

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a.2
b.4
c.8
d.10
e.6
f.3
g.5
h.1
i.9
j.7

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I like the idea of working in the best company

https://www.youtube.com/watch?v=oUhFw1Pa8LQ

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 Behavioral and situational questions

General Knowledge Questions

1. BAW

2. Yen

3. 18:00

4. Lufthansa

5. Canberra

6. Brazil

7. Air Traffic Control / Air Traffic Controller

8. London Heathrow / Atlanta (2020)

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9. Los Angeles

10. Clock hands

b.1 d.2 a.3 g.4 e.5 f.6 c.7

we’ve got 20 minutes….Tenemos 20 minutos

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