Feedback cases - SLAs

Generated on
July 17,2020 11:00:05
Filtered by: From date and To date
Displaying 185 records

Case date Case ID Case source Case status CJC file # Case investigation email date Case SLA close date Delay reason SLA age Case age Case outcome Case validity
17/06/20
FED-224 Open
2:45 PM
17/06/20
FED-226 Open
2:58 PM
17/06/20
FED-227 Open DIS-974
3:07 PM
17/06/20
FED-228 Open
5:28 PM
22/06/20
FED-235 Open
2:50 PM
23/06/20
FED-236 Open
10:24 AM
23/06/20
FED-238 Open
1:54 PM
24/06/20
FED-242 Open
11:26 AM
24/06/20
FED-243 Open
11:26 AM
24/06/20
FED-247 Open
1:21 PM
24/06/20
FED-248 Open
1:23 PM
24/06/20
FED-249 Phone Open
2:39 PM
24/06/20
FED-252 Open
2:52 PM
24/06/20
FED-253 Open
3:18 PM
26/06/20
FED-256 Online Open DIS-982
10:17 AM
26/06/20
FED-261 Open
10:57 AM
26/06/20
FED-262 Open
11:03 AM
26/06/20
FED-263 Open
11:08 AM
26/06/20
FED-265 Open
1:04 PM
26/06/20
FED-266 Open
1:19 PM
26/06/20
FED-267 Online Open DIS-981
1:27 PM
26/06/20
FED-272 Open
2:32 PM
 Case date Case ID Case source Case status CJC file # Case investigation email date Case SLA close date Delay reason SLA age Case age Case outcome Case validity
26/06/20
FED-273 Open
2:32 PM
26/06/20
FED-274 Open
2:59 PM
29/06/20
FED-279 Open
12:09 PM
30/06/20
FED-281 Open
8:28 AM
30/06/20
FED-283 Open
8:42 AM
30/06/20
FED-289 Open
11:33 AM
30/06/20
FED-292 Open
5:11 PM
1/07/20
FED-298 Open
11:12 AM
1/07/20 1:45
FED-301 Open
PM
1/07/20 1:45
FED-302 Open
PM
1/07/20 2:40
FED-304 Open
PM
1/07/20 3:17
FED-305 Open
PM
1/07/20 3:22
FED-306 Open
PM
1/07/20 3:23
FED-307 Open
PM
2/07/20 2:12
FED-315 Open
PM
2/07/20 3:51
FED-323 Open
PM
3/07/20
FED-324 Open
10:37 AM
3/07/20
FED-325 Open
11:30 AM
6/07/20
FED-335 Open
10:15 AM
6/07/20
FED-342 Open
11:45 AM
6/07/20
FED-343 Open
11:48 AM
6/07/20
FED-344 Open
11:51 AM
6/07/20 1:39
FED-345 Open
PM
9/07/20 5:09
FED-372 Open
PM
10/07/20
FED-377 Open
2:49 PM
10/07/20
FED-378 Phone Open
3:39 PM
 Case date Case ID Case source Case status CJC file # Case investigation email date Case SLA close date Delay reason SLA age Case age Case outcome Case validity
10/07/20
FED-379 Phone Open DIS-980
3:43 PM
14/07/20
FED-392 Phone Open DIS-900
4:00 PM
14/07/20
FED-393 Open
4:07 PM
16/07/20
FED-403 Email Open DIS-900
2:08 PM
16/07/20
FED-405 Open
4:09 PM
16/07/20
FED-406 Phone Open DIS-982
4:12 PM
17/07/20
FED-408 Open
10:45 AM
23/06/20 Open-
FED-237 Online dis-908
10:25 AM Investigation
24/06/20 Open-
FED-245 Online DIS-980
11:54 AM Investigation
6/07/20 Open-
FED-336 Online DIS-982
10:15 AM Investigation
9/07/20 9:53 Open-
FED-363 Online DIS-984 10/07/20 3:17 PM Valid - partial
AM Investigation
18/06/20 Open-
FED-229 Phone DIS-970 23/06/20 5 ValidPartially
2:53 PM Response ClientWrittenResponse
19/06/20 Open-
FED-231 Online DIS-973
11:14 AM Response
23/06/20 Open-
FED-239 Online DIS-979
1:57 PM Response
23/06/20 Open-
FED-240 Phone DIS-972
2:01 PM Response
26/06/20 Open-
FED-275 Online DIS-1000 29/06/20 3
2:59 PM Response ClientVerbalResponse
30/06/20 Open-
FED-291 Phone DIS-982
3:07 PM Response
2/07/20 Open-
FED-312 Other DIS-983 1/07/20 -1 Valid
12:13 PM Response ClientVerbalResponse
9/07/20 Open-
FED-365 Other DIS-984
10:00 AM Response
15/07/20 Open-
FED-397 Online
12:07 PM Response
18/06/20
FED-230 Online Open-Review
4:16 PM
19/06/20
FED-232 Online Open-Review DIS-974
11:18 AM
22/06/20
FED-233 Online Open-Review
2:13 PM
22/06/20
FED-234 Online Open-Review
2:37 PM
24/06/20
FED-244 Phone Open-Review DIS-980
11:52 AM
24/06/20
FED-246 Online Open-Review DIS-980
11:57 AM
 Case date Case ID Case source Case status CJC file # Case investigation email date Case SLA close date Delay reason SLA age Case age Case outcome Case validity
24/06/20
FED-250 Online Open-Review
2:39 PM
24/06/20
FED-251 Online Open-Review DIS-980
2:43 PM
26/06/20
FED-254 Phone Open-Review DIS-962
10:06 AM
26/06/20
FED-255 Letter Open-Review DIS-973
10:15 AM
26/06/20
FED-257 Online Open-Review DIS-980
10:18 AM
26/06/20
FED-258 Phone Open-Review DIS-980
10:42 AM
26/06/20
FED-259 Phone Open-Review DIS-980
10:45 AM
26/06/20
FED-260 Letter Open-Review DIS-982
10:46 AM
26/06/20
FED-268 Phone Open-Review DIS-981
1:43 PM
26/06/20
FED-269 Email Open-Review DIS-981
1:44 PM
26/06/20
FED-276 Phone Open-Review
3:03 PM
30/06/20
FED-282 Online Open-Review DIS-434
8:28 AM
30/06/20
FED-284 Online Open-Review DIS-432
8:55 AM
30/06/20
FED-285 Online Open-Review DIS-1000
10:39 AM
30/06/20
FED-286 Online Open-Review
10:50 AM
30/06/20
FED-288 Online Open-Review DIS-983
11:11 AM
30/06/20
FED-290 Phone Open-Review DIS-982
2:55 PM
1/07/20
FED-293 Online Open-Review DIS-983
10:32 AM
1/07/20
FED-294 Online Open-Review
10:43 AM
1/07/20
FED-295 Phone Open-Review DIS-988
10:46 AM
1/07/20
FED-296 Email Open-Review
10:47 AM
1/07/20
FED-297 Online Open-Review
11:05 AM
1/07/20
FED-299 Online Open-Review
11:24 AM
1/07/20
FED-300 Online Open-Review
11:29 AM
1/07/20 1:59
FED-303 Online Open-Review DIS-980
PM
2/07/20
FED-308 Online Open-Review DIS-982
12:02 PM
 Case date Case ID Case source Case status CJC file # Case investigation email date Case SLA close date Delay reason SLA age Case age Case outcome Case validity
2/07/20
FED-309 Online Open-Review
12:07 PM
2/07/20
FED-313 Online Open-Review dd
12:17 PM
2/07/20
FED-314 Online Open-Review DIS-434
12:20 PM
2/07/20 3:08
FED-317 Online Open-Review s
PM
2/07/20 3:30
FED-320 Online Open-Review DIS-1000
PM
2/07/20 3:46
FED-321 Online Open-Review
PM
2/07/20 3:49
FED-322 Online Open-Review
PM
3/07/20
FED-326 Online Open-Review DIS-232
11:57 AM
3/07/20
FED-327 Online Open-Review DIS-982
12:24 PM
3/07/20
FED-328 Online Open-Review
12:33 PM
3/07/20
FED-330 Online Open-Review DIS-981
12:40 PM
3/07/20
FED-333 Other Open-Review DIS-981
12:55 PM
3/07/20 4:39
FED-334 Online Open-Review DIS-484
PM
6/07/20
FED-337 Online Open-Review
10:21 AM
6/07/20 3:02
FED-346 Phone Open-Review DIS-982
PM
6/07/20 5:57
FED-351 Online Open-Review
PM
7/07/20 8:41
FED-352 Online Open-Review te4t5345
AM
7/07/20
FED-353 Online Open-Review DIS-983
10:46 AM
7/07/20 4:24
FED-356 Online Open-Review
PM
8/07/20 8:12
FED-357 Online Open-Review
AM
8/07/20 3:54
FED-358 Online Open-Review DIS-983
PM
8/07/20 4:08
FED-359 Online Open-Review DIS-983
PM
8/07/20 4:16
FED-360 Online Open-Review DIS-984
PM
9/07/20 9:28
FED-361 Online Open-Review DIS-983
AM
9/07/20
FED-367 Online Open-Review
11:12 AM
9/07/20 1:44
FED-368 Online Open-Review DIS-982
PM
 Case date Case ID Case source Case status CJC file # Case investigation email date Case SLA close date Delay reason SLA age Case age Case outcome Case validity
9/07/20 1:52
FED-369 Online Open-Review
PM
9/07/20 2:28
FED-370 Phone Open-Review DIS-983
PM
9/07/20 2:37
FED-371 Online Open-Review DIS-987
PM
9/07/20 2:04
FED-373 Online Open-Review ENQ-2232
PM
10/07/20
FED-374 Online Open-Review
9:38 AM
10/07/20
FED-376 Online Open-Review END-2188
11:48 AM
13/07/20
FED-386 Online Open-Review DIS-434
12:55 PM
13/07/20
FED-387 Online Open-Review DIS-9000
3:27 PM
13/07/20
FED-388 Online Open-Review
3:32 PM
13/07/20
FED-389 Online Open-Review
3:50 PM
13/07/20
FED-391 Online Open-Review
4:40 PM
14/07/20
FED-394 Online Open-Review
9:50 PM
15/07/20
FED-395 Phone Open-Review DIS-983
11:40 AM
15/07/20
FED-396 Other Open-Review DIS-984
11:41 AM
17/07/20
FED-407 Online Open-Review DIS-983
10:43 AM
17/06/20 Resolved-
FED-225 Online DIS-973 29 Valid - partial
2:49 PM Completed
24/06/20 Resolved- Availability –
FED-241 Online DIS-990 29/06/20 5 6 Valid
10:53 AM Completed complainant ClientVerbalResponse
26/06/20 Resolved- Submitted response Invalid –
FED-264 Online DIS-984 6/07/20 10 14
11:24 AM Completed to ministerial unsubstantiated
26/06/20 Resolved- Invalid –
FED-270 Phone DIS-982 20
2:12 PM Completed unsubstantiated
26/06/20 Resolved-
FED-271 Ministerial DIS-982 2/06/20 -24 0 ValidPartially
2:13 PM Completed ClientWrittenResponse
26/06/20 Resolved-
FED-277 Email DIS-908 20 Valid - partial
3:05 PM Completed
26/06/20 Resolved- Invalid –
FED-278 Letter Dis-910 7/07/20 11 14 No response required
3:07 PM Completed unsubstantiated
29/06/20 Resolved- Invalid –
FED-280 Phone Dis-900 17
3:47 PM Completed duplicate
30/06/20 Resolved-
FED-287 Online DIS-982 10/06/20 -20 0 Valid
11:00 AM Completed ClientWrittenResponse
2/07/20 Resolved-
FED-310 Online ENQ-2000 8 Valid
12:09 PM Completed
2/07/20 Resolved-
FED-311 Phone DIS-983 1/07/20 -1 0 Valid - partial
12:12 PM Completed ClientVerbalResponse
 Case date Case ID Case source Case status CJC file # Case investigation email date Case SLA close date Delay reason SLA age Case age Case outcome Case validity
2/07/20 3:08 Resolved-
FED-316 14 Valid - partial
PM Completed
2/07/20 3:18 Resolved- Invalid –
FED-318 14
PM Completed unsubstantiated
2/07/20 3:18 Resolved-
FED-319 14 Valid - partial
PM Completed
3/07/20 Resolved- Client – written Invalid –
FED-329 Online DIS-983 6/07/20 3 7
12:37 PM Completed response unsubstantiated
3/07/20 Resolved- Client – written Invalid –
FED-331 Phone DIS-982 1/07/20 -2 7
12:48 PM Completed response unsubstantiated
3/07/20 Resolved- Invalid –
FED-332 Letter DIS-982 1/07/20 -2 0
12:54 PM Completed ClientVerbalResponse unsubstantiated
6/07/20 Resolved- Invalid –
FED-338 Online DIS-982 1/07/20 -5 0
10:24 AM Completed ClientVerbalResponse unsubstantiated
6/07/20 Resolved-
FED-339 Phone 1/07/20 -5 0 Valid - partial
10:27 AM Completed ClientWrittenResponse
6/07/20 Resolved- Invalid –
FED-340 Other DIS-982 1/07/20 -5 3
10:30 AM Completed ClientWrittenResponse duplicate
6/07/20 Resolved- Invalid –
FED-341 Phone DIS-983 2/07/20 -4 0
10:31 AM Completed ClientVerbalResponse unsubstantiated
6/07/20 3:05 Resolved- Client – written
FED-347 Other DIS-983 6/07/20 3:32 PM 1/07/20 -5 0 Valid - partial
PM Completed response
6/07/20 3:19 Resolved-
FED-348 4 Valid
PM Completed
6/07/20 3:33 Resolved- Client – verbal
FED-349 Online DIS-982 1/07/20 -5 0 Valid
PM Completed response
6/07/20 3:37 Resolved- Client – verbal
FED-350 Phone DIS-983 6/07/20 3:38 PM 2/07/20 -4 0 Valid - partial
PM Completed response
7/07/20 Resolved- Client – verbal
FED-354 Online DIS-983 7/07/20 11:09 AM 1/07/20 -6 0 Valid - partial
11:06 AM Completed response
7/07/20 Resolved- Client – verbal
FED-355 Online DIS-984 1/07/20 -6 0 Valid - partial
11:20 AM Completed response
9/07/20 9:50 Resolved-
FED-362 Online DIS-983 9/07/20 10:57 AM 0 Valid
AM Completed
9/07/20 9:57 Resolved- Client – verbal Invalid –
FED-364 Phone DIS-982 10/07/20 3:18 PM 10/07/20 2 1
AM Completed response unsubstantiated
9/07/20 Resolved- Invalid –
FED-366 Online dis-900 9/07/20 3:06 PM 4
10:52 AM Completed duplicate
10/07/20 Resolved- Client – written
FED-375 Online ENQ-2133 10/07/20 0 0 Valid - partial
10:01 AM Completed response
13/07/20 Resolved- Submitted response Invalid –
FED-380 Online DIS-984 10/07/20 -3 0
10:41 AM Completed to ministerial unsubstantiated
13/07/20 Resolved- Client – verbal Invalid –
FED-381 Online DIS-984 9/07/20 -4 0
10:47 AM Completed response unsubstantiated
13/07/20 Resolved- Client – written Invalid –
FED-382 Online DIS-985 9/07/20 -4 0
10:49 AM Completed response unsubstantiated
13/07/20 Resolved- Client – written Invalid –
FED-383 Phone DIS-982 13/07/20 3:39 PM 8/07/20 -5 0
11:07 AM Completed response duplicate
13/07/20 Resolved- Client – written Invalid –
FED-384 Inperson DIS-982 13/07/20 3:48 PM 2/07/20 -11 0
11:08 AM Completed response unsubstantiated
13/07/20 Resolved- Invalid –
FED-385 Other DIS-983 13/07/20 3:50 PM 1/07/20 -12 0 No response required
11:10 AM Completed duplicate
 Case date Case ID Case source Case status CJC file # Case investigation email date Case SLA close date Delay reason SLA age Case age Case outcome Case validity
13/07/20 Resolved- Client – verbal
FED-390 Online 2/07/20 -11 4 Valid - partial
3:54 PM Completed response
16/07/20 Resolved-
FED-398 Online dis-1000 0 Valid - partial
1:14 PM Completed
16/07/20 Resolved- Invalid –
FED-399 0
1:21 PM Completed unsubstantiated
16/07/20 Resolved- Invalid –
FED-400 Phone 0
1:59 PM Completed unsubstantiated
16/07/20 Resolved-
FED-401 0 Valid - partial
2:01 PM Completed
16/07/20 Resolved- Invalid –
FED-402 Phone 0
2:01 PM Completed unsubstantiated
16/07/20 Resolved-
FED-404 0 Valid - partial
2:23 PM Completed