TRENDS IN

BFSI
Alan
Deewanshi
Lakshya
Niraj
Roshan
Vishakha
Impact & Response to Covid 19 in the Market

● The global market as BSE Sensex and Nifty 50 fell by 38 per cent.
● RBI and the Government of India has come up with a few of reforms
● Payments deferrals, subdued loan growth, rising cases of bad loans and
sluggish business.
● Deceleration of GDP growth, demand-supply chain, cut in discretionary
expenses and CAPEX has been the observed during the lockdown.
● Few stocks such as Dr Reddy and Bharti Airtel are trading at even higher
levels as compared to their Jan’20 levels.
Steps taken by RBI to boost economy

● Rate cut

● Regulation and supervision

● Reduction of CRR

● Relief to states
 BANKING SECTOR
Trends and Impact in Account Opening

Customer service Credit review

and advice

Online Document Operating model

verification adjustment
To apply for the loan

Help customers go Improve experience

digital and remote in way that also
right now address efficiency

Introduce new Reframe employee

experience for experience around mutual
distressed customer commitment especially
reskilling
 INSURANCE SECTOR
IMPACTS TRENDS

● Decrease in Offline Processing. ● Shifting to online mode of insurance.

● Handling of increased amount of ● Usage of AI, machine learning for

insurance. optimization

● Verification of object of insurance/ ● Using upload & Video conferencing

documents.
● Benefits and Security of new modes.
● Reach requirements for new mode of
engagement.
● Personalization of products, security
via regulatory body rules and
regulations.
● Language accessibility, remote
access to harder to reach areas.

.
 BENEFITS TO INSURANCE SECTOR

New investment Customer Focus Hybrid Model - allows

Opportunities, business higher profitability and
values versatile options
 CONCLUSION

Technology is changing not only the way in which clients work

but also the landscape of the market.
As we have seen the trends and benefits of the all the three
sectors here, its been seen that there is a rise in technology
because of which there is clearly plenty of scope of
transformation to new business models.
Thus, overall these new trends are complimenting the sectors.
THANK YOU!
Any questions?