EVIDENCIA

IMPLEMENTACIÓN DE UNA ENCUESTA EN INGLÉS

IVAN ALFONSO AMADO ZORRO

GESTIÓN DE MERCADEO

SENA
BOGOTA COLOMBIA
 CELUCOCO: BUSINESS SOLUTIONS

This company is in charge of providing cellphones to people who work in companies. When a company
needs cellphones or minutes and data plans, we provide them.

SURVEY (ENCUESTA)

1. Have you ever lost your cellphone while working?

A. Yes

B. No

2. How many cellphones have you lost during the last 3 years?

A. 1

B. Between 1 and 5

C. Between 5 and 10

D. More than 10

3. How long has our company taken to provide you a cellphone when you have lost it?

A. between 1 and 5 days

B. Between 5 and 10 days

C. Between 10 days and a month

D. More than a month

4. When you have run out of data, how long has our company taken to provide you a data plan?

A. 1 day

B. Between 1 to 3 days

C. More than 3 days

5. How satisfied or dissatisfied are you with our company?

A. Very satisfied

B. Somewhat satisfied
C. Neither satisfied nor dissatisfied

D. Dissatisfied

E. Very dissatisfied

6. How long have you been using our service?

A. Less than a month

B. between 1 and 6 months

C. Between 6 to 12 months

D. More than a year

7. You think our cellphones are:

A. Bad

B. Good

C. Effective

D. What you need

E. Useless

D. You are not sure

7. How have you felt with our data plans?

A. Extremely well

B. Very well

C. Somewhat well

D. Not so well

E. Not at all well

8. Have you thought about leaving our company?

A. Yes

B. No

C. I am not sure
9. How would you score our service from 1 to 10 (1: the highest, 10: the lowest)

1 2 3 4 5 6 7 8 9 10

10. Would you recommend our services to your friends or family?

A. Definitely

B. Yes

C. Not sure

D. No

E. Not at all