Business Process Management

1. Objectives:
This course will cover the techniques for managing software projects.

2. Prerequisites:
Instructor expectations in terms of prior knowledge and skills
3. Course Contents:

Introduction to Business Process Management (BPM); History; Importance of improving

business processes; Drivers and triggers of BPM; Stakeholders; Importance of
organizational strategy and process architecture; Selling BPM technology; Critical
success factors in a BPM project.

Critical implementation aspects for a BPM solution; Importance of a structured

approach to implementing BPM; The BPM implementation framework:
Organizational strategy phase, process architecture phase, Launch pad phase,
Understand phase, Innovate phase, People phase, Develop phase, Implement phase,
Realize phase, Sustainable performance phase; Project management; People change
management; Leadership.

BPM maturity; Embedding BPM within the organization; Methods, tools and
techniques of business process modelling, analysis and design.

BPM Process Patterns: Basic control patterns, Advanced branching and

synchronization patterns, Structural patterns, Multiple instance patterns, State based
patterns, cancellation patterns; Business Process Languages.
Best practices in BPM; BPM in eBusiness, eCommerce and eGovernment; BPM case
studies.