Professional Documents
Culture Documents
Assessment Task 1
Assessment Task 1
Assessment Task 1
Your Name
Your Student Id
Your Trainer’s name
Assessment Due Date
Actual Submission Date
Please Note: Any changes in the assessment due date must be approved by your trainer.
2. This assessment must be in Microsoft word format. Following settings should be made
for this assignment to keep consistency among all the assessments:
3. Do not forget to attach the Cover Sheet at the front of the assessment.
4. Make sure you have signed the Cover sheet to declare this is your own work.
5. You can e-mail this assessment to your trainer’s e-mail address with following details: In
‘subject’ mention your ‘student Id – Your name’.
Achieving Competence:
Performance objective:
In this assessment task, you will demonstrate the skills and knowledge required to
plan and lead continuous improvement systems and processes.
Assessment Task 1 1
BSBMGT516 Facilitate continuous improvement Sep 18
Assessment description:
Using the simulated business information provided and in response to a scenario,
you will prepare and deliver a presentation to the management team on proposed
continuous improvement strategies to be deployed in work teams; proposed systems
to communicate to stakeholders; proposed approaches to meeting sustainability
requirements; proposed approaches to coaching continuous improvement; and
strategies for knowledge management. You will then submit a summary report. You
will also prepare a monitoring strategy to monitor progress on the implementation of
the continuous improvement system, a communication strategy, and several
relevant procedures.
Note: You will use the planning and portfolio documentation you develop in
Assessment Task 1 for completing Assessment Task 2.
Assessment Questions:
Assessment Task 1 2
BSBMGT516 Facilitate continuous improvement Sep 18
and procedures.
You intend to trial your proposed quality systems and processes at the Wollongong
store.
You will need to gather feedback from the management team on your proposed
continuous improvement approach. In accordance with organisational practice,
you will need to prepare a summary report incorporating feedback and
suggestions for amendments and refinements.
Assessment Task 1 3
BSBMGT516 Facilitate continuous improvement Sep 18
3. Research or review continuous improvement methodologies and tools and
identify strategies for improving quality and performance in targeted areas.
You will need to select and prepare for discussion in your presentation:
a. a continuous improvement methodology, such as TQM, Lean and Six
Sigma to apply to the organisation
b. problem/opportunity identification and decision-making tools, such as
value stream mapping, root cause analysis and brainstorming.
c. strategies for including and encouraging participation by the right
individuals and teams
d. strategies for building ownership and a work culture that is conducive to
improving quality, reducing waste and high performance.
4. Analyse the impact of your proposed introduction of continuous improvement
measures on the organisation as an integrated whole. In particular consider, for
discussion in your presentation, the impact on:
a. communications to various stakeholders
b. knowledge management and information flow, including information
technology relevant to document storage and sharing
c. sustainability and sustainability objectives
d. performance management, including setting goals and KPIs, monitoring,
training and coaching, and rewards and recognition
e. legislative compliance.
5. Arrange a time and location to deliver a presentation to the management team
with the results of your findings in steps 2–4.
6. Deliver the presentation to the management team. Ensure you:
a. Seek input for improvements or additions to your approach to be
incorporated into your summary report and portfolio documents. Ask
questions and use active listening techniques.
b. Deliver your presentation in accordance with the deliverables and quality
specifications outlined below.
Assessment Task 1 5
BSBMGT516 Facilitate continuous improvement Sep 18
Specifications
Deliverables:
You must:
deliver a 20-minute presentation on continuous improvement strategies in
response to the scenario
submit a summary report
submit a portfolio of work: monitoring strategy, communications strategy, and
procedures for communications and continuous improvement team processes.
Quality (presentation):
Your assessor will be looking for evidence of your ability to:
● seek feedback on your approaches to continuous improvement processes and
outcomes
● relate your CI approaches to meeting sustainability objectives
● relate your CI approaches to mentoring, coaching and other support to enable
people to participate effectively in continuous improvement processes
● describe how insights will be incorporated into the organisation’s knowledge
management systems and future planning
● demonstrate reading skills through:
○ identifying and extracting relevant information from texts on CI
○ locating, interpreting and analysing workplace documentation to gather
information relating to continuous improvement
● demonstrate oral communication skills through:
○ presenting information to management audience
○ listening and comprehending information
○ confirming understanding through questioning and active listening
techniques
● navigate the world of work, through:
○ developing CI strategies to enable compliance with legislative
requirements and achievement of the organisation’s goals
● interact with others, through:
○ identifying and using appropriate conventions and protocols when
communicating with peer managers
Assessment Task 1 6
BSBMGT516 Facilitate continuous improvement Sep 18
○ collaborating with others to achieve joint outcomes, playing an active
role in facilitating effective group interaction and influencing direction
● get the work done, through:
○ using analytical and lateral thinking to review current practices and
develop ideas for improvement
○ reflecting on the ways in which digital systems and tools are used, or
could be used, to achieve work goals.
Quality (summary report and portfolio):
Your assessor will be looking for evidence of your ability to: demonstrate writing
skills, through:
○ developing a complex text (report) related to CI processes according to
organisational requirements
○ ensuring the vocabulary, grammatical structures and conventions of the
report are appropriate for the context and target audience
● navigate the world of work, through:
○ developing strategies and procedures to enable compliance with
legislative requirements and achievement of the organisation’s goals
○ monitoring adherence to organisational policies, procedures and
protocols through a monitoring strategy.
Assessment Task 1 7
BSBMGT516 Facilitate continuous improvement Sep 18