Gongadze 20z, 6th floor

Kyiv, Ukraine
Phone: +38(063)822 52 21
E-mail: elfaranleila@gmail.com

EL-FARAN LEILA

Objective Looking to obtain a position within an organization where I can utilize my experience and
my education to develop innovative ideas and institute effective and efficient strategies.
Special request -work connected with foreign languages (English and Arabic) and their further
improvement.

Higher
Kyiv National University of Culture and Arts.
Faculty of Tourism and Hotel Business/ Public Relations
Education

Experiences
«Noviy Zir» (November 2018- current time)
Vip Client Relation Manager/ Sales Manger

 Maximized revenue by using up-selling techniques for selling newest Medical

technologies
 Consultations with recommendations before/after surgeries
 Sales and Service - meet and exceed sales targets and customer service
 Addressing customer concerns and complaints

«MZ Holding» (July 2018-November 2018)

Personal Assistant

 Acted as the point of contact between director and team

 Handled work related and private requests and queries appropriately
 Managed diary and scheduled meetings and appointments
 Produced reports, presentations and briefs

«Halal Global Ukraine» (December 2017-June 2018)

Manager In Halal Certification Center

 The ability to build excellent client relationships between Middle East

(UAE/QATAR/KUWEIT)
 Customer service excellence
 Performed and reported financial objectives
 Provided Control of foods, goods and services in accordance with canonical
requirements of Islam
 Helped Ukrainian producers in expansion of markets and establishing of export
relations with Muslim countries
 Different kind of recommendations for suppliers/buyers

«Bin Mahmoud Trading» (September 2017-December 2017)

«Ukrainian-Arab Business Council» (September 2017-December 2017)
Personal Assistant/Office Administrator
 Gongadze 20z, 6th floor
Kyiv, Ukraine
Phone: +38(063)822 52 21
E-mail: elfaranleila@gmail.com

 Managed diary and scheduled meetings and appointments

 Produced reports, presentations, translations
 Assistance in the development of Ukrainian-Arab business relations
 Promoting the development of contacts between Ukrainian and Arab media in order to
disseminate objective information about Ukraine and Middle East
 Performed meetings with ambassadors and other VIP Guests

«Hilton Kyiv» (January 2015-August 2017)

Guest Service Agent

 Achieved positive outcomes from Guest queries in a timely and efficient manner.
 Ensured a memorable experience for Guests, including check in/out
 Maximized room occupancy and used up-selling techniques to promote hotel services
and facilities
 Used correct procedures regarding the acceptance of credit cards and cash in
accordance with the hotel credit policy.
 Checked reports, cancellations, no-shows and provided reports as required, worked
with Opera Program.

 Maximized revenue by using up-selling techniques to promote VIP Lounge and best
categories of rooms (Including Presidential Suite)
 Awarded «The Employee of the Month»
 Worked at Executive Lounge with VIP Guests
 Ensured smooth and efficient day to day running of the lounge
 Performed financial objectives

«Warwick Pangea Beach Resort and Spa»( May 2014-August 2014) Lebanon
Guest Relation Agent

 Responded to guests requests

 Delivered customer service
 Addressed and escalated customer complaints

«Bigmir.net» (September 2012-March 2013)

Journalist

 Prepared articles
 Interviewed people
 Attended press conferences
 Gongadze 20z, 6th floor
Kyiv, Ukraine
Phone: +38(063)822 52 21
E-mail: elfaranleila@gmail.com
Languages Russian-native
Ukrainian-native
English- Fluent
Arabic- Fluent

Skills
Advanced computer user ( Microsoft Office, Internet, Adobe Photoshop, Opera
PMS),Business communication management ,Payments, Communication

I am purposeful, sociable, responsible and well managed person who is always willing to
Personal Skills
learn new things. Able to work under pressure, always up for challenges, hardworking and a
team player.
 Gongadze 20z, 6th floor
Kyiv, Ukraine
Phone: +38(063)822 52 21
E-mail: elfaranleila@gmail.com