Ms.

Gloria
8 Jemadi Street
Medan,North Sumatra
20239, Indonesia

September 02nd , 2020

Brompton Bicycle Ltd

Attention : Mr. Smith
76 Long Acre
Covent Garden, London, WC2E 9JS
United Kingdom

Dear Mr. Smith :

I am writing you this letter to express my dissatisfaction about your service and the invoice. I ordered 100
pieces of Brompton Bike , the order B.17268 that I purchased from your company on August 20 th .
I am complaining because I want to complaint that the bikes were sent are not in accordance with my
order . I realised that only 90 of them got delivered to me .
The invoice also stated the wrong style of the bike. I ordered was Brompton B17 , but it was stated
Brompton B75.
When I first learned of this problem, I contacted your Secretary , Ms.Sylvia, on August 24 th at your
company, and was told that nothing could be done about my problem.
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you
within one week , I will file complaints with the appropriate consumer agencies and consider my legal
alternatives. I am enclosing copies of my receipt.
I hope that I will receive the other 10 bikes as soon as possible as I need to donate it to an orphanage on
September 12th.
Sincerely,

Gloria