Type of

travel
Star Rating Country City Review
0 Australia Not stated family Can’t believe we went there it was a waste
of time and money very very Disappointed.
Service was Poor, staff are not friendly,
Resort is dirty, Beach is dirty, never again I
would visit Naviti Resort- Travelled with
family

1 Australia Canbera family Booked an all inclusive package. Third time

in Fiji, previous two resorts have been
much better. Not much included going all
inclusive, restricted to local spirits. Buffet
breakfast is average, omelettes were nice
on the first day, but egg shells in omelette
this morning. Drinks service is very slow,
generally waiting over 20 minutes for a
drink. Couple of instances were it has been
over 30 minutes. Check in was rushed and
not informed of what’s included and
what’s not. There is some nice scenery, but
this is overshadowed by the poor customer
service and also poor food quality. Better
value for money elsewhere. Won’t be
returning here. Poor customer service in
comparison to previous resorts I have
stayed at also. Looking forward to checking
out and checking into another hotel
tomorrow
1 Australia Greater Newcastle family Very expensive for food/drink, if not on all
inclusive. Management put $5/10
development fund on to your account,
without your knowledge. This has been
done for years. Anyone who doesn't notice
pays, without any consultation from staff.
Charged higher price than quoted for
transport from/to airport, but after we
pointed this out they corrected it. Pool
area completely taken over with children.
More children in the swim up bar than
adults. The spa is filled with children. I
presume this is why the spa is turned off as
they are using it for a smaller pool for the
children. Don't get me wrong, I love
children, have had 3 of my own, now
grown up, and 3 grandchildren, but they
don't seem at all to be supervised. We
went to the Warwick (sister of the Naviti)
and they had a sign up to say all children
under a certain age had to be supervised,
which seems to make sense. Also their spa
was working and the pool area seemed less
chaotic. Pool hours says 9am - 7pm. but
kids were in there before 9am. and after
7pm. one night after 9pm? I picked up a
plate for breakfast, where clean plates
were supposed to be and it was dirty. All in
all if you want to take the kids on a holiday
this could be the place for you, sit back and
the kids will have a ball

1 Couples

Don’t be fooled by the lovely ‘polished’

website.The Naviti Resort is nothing but a
glorified Butlin’s in the South Pacific. It’s
tired, shabby, dirty in places, has a very
limited lagoon area (designed for kids) and
just very typical of a low standard,
consume as much as you can, all inclusive
resort. Great if you haven’t seen the
website and on a budget! But the staff are
all friendly. Probably just needs a lot of
investment
1 Canbera Friends We ventured down to the Coral Coast for a
few days hoping to end our holiday on a
good note. We had spent a night at Port
Denarau which was lovely and then across
to Malolo Island Resort for 6 days which
was absolutely beautiful in every way. Our
first impression on arrival to The Naviti was
good, although the beach very
disappointing after what we had come
from. And then it just continued to spiral
down hill with a vengeance! Only a handful
of staff were good, food ABSOLUTELY
terrible, we have all come home with a
stomach bug, our first room mouldy and
wet with dripping roof, safe out of order so
got moved to the other end of the resort
which was much better and no leaks! Pool
looks good from initial view - cant see two
feet in front of you under water - so murky
and revolting! I complained about the
lunch we were told to go and get the day
we checked in straight after going there as
the Buffet, our first experience of this was
almost entirely gone with the exception of
some rice and salads. We were made to
pay full price and they just kept telling me
they would talk to the manager which
never happened so we had to foot the bill!
Internet is useless so we paid for 24 hours -
was meant to cost $20.00 - we were
charged this twice on the same day??? and
it still didn't work!!!!! Again staff were
completely disinterested in reimbursing
any charges. The four of us were so very
disappointed that we were ending our
holiday from what had been an absolutely
amazing beautiful experience at Malolo
1 Australia Temora Solo I am not one to complain easily, but
unfortunately I cannot give this resort a
good review. It was tired, smelt like mould
and the staff were uninterested in giving
good customer service. Definitely a family
resort, as it seemed everything was shut
down by 9pm. Do not go their for the food,
it was dreadful! We never had a chance to
go to the restaurants, of which you had to
book, but the a la carte and bar pizzas are
the worst meals I have ever eaten during
an overseas holiday. Given that most meals
start around the $20 (Aus) mark, they were
significantly over priced for the garbage
that we received on our plates. Golf course
is rough, but it gets you out of the room.
Overall very tired staff that weren't
interested in their customers with minimal
smiles and friendly staff. I will not go back
to this resort ever again which is a real
shame because it has spoilt my affection
for Fiji
1 Australia Canbera Couples We chose the Naviti due to online reviews
and its website that showed a grand
looking resort.

Upon arrival we where pleasantly surprised

by the first appearances, unfortunately this
is where it stopped.

Just about every area of the resort we ran

into dissatisfactions from the service of
staff to the quality of products/amenities
provided.

We arrived at the resort and where shown

to our rooms, after the first night we asked
to upgrade to a villa/suite as we needed
more space than the cramped room we
where in, (we had booked this room so this
was on us)

So We decided to pay for a upgrade to a

suite and paid $200 extra a night on top of
what we had already paid.

The space was great however there was no

internet reception at all, when I called the
front desk about it they forwarded me to
the internet provider to fix myself with
them? I don’t know anyone who wants to
spend there holiday trying to get internet
fixed ? Why should a customer pay $200
more a night and then have to try and fix
issues themselves.

I needed the internet for work purposes

and couldn’t do so.
1 Australia Brisbane Friends Lovely pool. Friendly service. Clean and
comfortable rooms. We paid for the all-
inclusive package. The food in the specialty
restaurants was delicious.
They advertise that snorkelling equipment
is included. However there was not enough
for everyone, so use was limited to one
hour at a time. The included boat trips and
guided snorkelling were only available if
you booked them on the day of your
arrival, otherwise you missed out.
The food was poor quality, and hygiene
standard of the buffet was not even close
to being good enough. Hot food was not
hot. Cold food like salads and fruit were
kept at room temperature, not even on
ice. The same with milk. 3 of us (out of 5)
got severe gastro, that persisted for several
weeks after we returned. I witnessed fresh
hot food just being piled on top of the food
already there, so goodness knows how
long some of the food was sitting there
warm
1 family My family and I have just recently returned
from the Naviti, we arrived on the 19th
August and was meant to stay until 31st
but unfortunately had to leave 2 days
earlier as my wife and son got bitten by
bed bugs, and this was not the first case
that we herd about the first couple of days
we spoke to other people that also had
been bitten, and all they do about it is just
move you from room to room and then
replace the bedding with more infested
bedding. The food was terrible and cold all
the time maybe they need to send their
chiefs to learn how to cook. If you didn’t
have the all inclusive package you wouldn’t
be able to stay as it is so expensive for
example $12 for a packet of chips. The
beers we hot and let alone the way they
sterilised you beers glasses if they ran out
while waiting for the machine to finish with
the clean one, they would just run under
hot water and then put into ice to cool
down.There is nothing to do for the kids to
do and every time it gets windy or cloudy
they would call all the activity’s off. The
rooms are out dated and dirty, I would
definitely not be returning here and will
definitely recommend people don’t stay
there as well. Very disappointing cause e
looked forward to this holiday for over a
year
1 Couples If you want an all inclusive great holiday
give this place a big side step, don't head
east from oz but in stead head north west
to Bali to a true all inclusive like Club Med
Nusa Dua.
The rooms here are great and probably the
only thing better than Club Med.
The food is much the same every sitting
unlike 15 different nations of food with a
session changing menu unlike Naviti same
garbage every sitting.for breakfast, lunch
and tea.
There are 2 separate restos, a Chinese and
an Italian with very average food.
Advertised as 24 hour room service
included as long as it isn't outside normal
serving times or you pay full price for
cold.pizzas an hour after ordering and
being 50mts from the kitchen.
Only local beer and spirits included, good if
you are a vodka, gin or rum drinker every
thing else is top dollar unlike Club Med.
All in all a wasted birthday trip for me imo
and won't be back
1 New Christchurch Couples What a disappointment. If you are
Zealand considering staying at Naviti - my advice
would be dont risk it. Whilst I am seeing a
few positive reviews - our stay was
absolutely dreadful from start to finish.
We arrived at about 11.30 pm - the drive
from the airport really pushing us over the
edge, at this stage really looking forward to
getting to our room and relaxing. There is a
group of us, 3 couples. My husband and I
finally get checked in at what seemed to be
snail speed - however I just put it down to
the 'island time'.
The porter takes our bags and we follow
him to our room. When we finally get into
our room - disappointment sets in. Dirt on
the floor, the tile grouting is black. The air
conditioner 'filter' light is flashing, the
room is stuffy. I inspect the ensuite - the
shower looks like its been there for 40
years. Mould on the floor leading into the
shower and in every possible crevace you
can see in there. I march to reception
demanding a room change, to recieve no
apology, just sent back to the room to wait
for the porter to come back. 30 minutes
later and we are finally in a different room,
still awful but marginally better.
The food, over priced, all deep fried or
covered in grease. I ordered the fish from
the main restaurant - it was like a steak
that had been cooked to the point of being
as hard as a rock. Let me assure you that
while you may not be impressed with the
food, the staff are even worse. May I say
that there were only 3 staff members at
Naviti who I really appreciated - the rest
1 Travelled If you are looking for a hotel around coral
with family coast stay away fro Naviti resort !!!!
The food was so terrible that we had to
skip meals !!
The buffet where the salad/fruits /cakes
kept was a kind of open fridge thing with
endless flies around and inside the plates.
The actual plates most of the times were
dirty.
There where ants everywhere,in the
room,in the pool area even in the water
dispenser!!
The colour of water in the spa was yellow...
The diving equipment and mainly the vests
were so disgusting and dirty you could tell
by the first look that they have never been
washed!!
The boat trip is just a ride a few meters
away from the beach in a very dirty
vessel.Really ?
The kids club is so,so dirty.I left my son
only once and I picked him up straight
away cause of the dirtiness and the bad
odour in the room.
Re entertainment every single night they
played the SAME songs.We had to stay in
our room a few nights to avoid all this
boring entertainment ..
We stayed in total 10 nights and my son
along with other (many)kids got sick.
Both hubby and i came back home sick as
well.
FYI we didn't go anywhere else or eat
elsewhere except for the resort
Direct flight from Melbourne and pick up
from the airport straight to the resort.
As the hospital is 2 hours away we visited
1 Travelled This was my 5th time to Fiji and sad to say
with family that the naviti has absolutely killed any
feeling of wanting to return. I have stayed
at the shangri-la Fijian resort, and the
Warwick before this trip to naviti, the Fijian
being my favorite place, but thought we’d
try something different. We splashed out
for an all inclusive package too. What a
mistake that was....

Firstly, the staff at the hotel are not to

blame. Fijian people are lovely and the
most friendly people I’ve ever
encountered. The poor staff at the naviti
are overworked and under manned. You
can see they just don't have the
enthusiasm of other hotels because they
are so thinly stretched. Another 20 or even
10 staff on the decks would help bring
service times down, and would hopefully
bring back the spark to these beautiful
people that work here. This would be a
massive improvement to guest satisfaction.

The whole place needs some major

renovations. It would have been a
magnificent place before the fire. Now
there’s no adult entertainment areas for
those without kids. For those with kids that
have hand balled them off to the kids club
now have to still put up with them invading
the only night time bar area for nightly
mind numbing games of pass the stick to
the same 5 songs. If I hear baby shark or
Gangnam style ever again, I’m going to
require a nice jacket that ties at the back
and a padded cell. And the fact this is the
1 Australia Melborne Travelled If you are considering The Naviti for your
with family next holiday, I strongly suggest you
reconsider!
We have just returned from our first family
holiday (2 Adults & 2 Children - 6yrs and
7months) and I wish I could go back in time
and book somewhere else.
We booked an all-inclusive package via
Expedia and were checked in as all
inclusive but were called to reception the
following morning to be told we had
booked 'bed and breakfast' only despite
our printed confirmation from Expedia
stating 'buffet and a la carte meals, snacks
and local beverages included'.
The staff were extremely unhelpful,
refused to help whatsoever and left us to
contact Expedia to try and sort it out.
Expedia confirmed via telephone it was all
inclusive however later told Naviti staff
that it was only buffet breakfast. By this
stage, we were growing tired of going
around in circles and therefore called
Expedia on speaker phone with Naviti
reception staff. Expedia directed Naviti
staff to carry on with the all-inclusive
package while they investigated the matter
with the aim to have it resolved by
Saturday. If the matter had not been
resolved by Saturday, we were to settle the
bill and Expedia were to refund us directly.
Despite Naviti staff confirming that they
were happy with this approach, they
hassled us daily, whether at the restaurant,
at the pool, walking the grounds, we were
asked to report to reception. Each time we
dragged the kids to reception, we were
1 Travelled Worst holiday ever. Took a group of 20
with family over to celebrate our honeymoon our
room was dirty and smelt bad, everyone
got gastro or I think food poisoning, most
of the staff were in bad moods, motel
wouldn’t help when I asked for more bags
for being sick, the spirits that are on the
inclusive package are homemade and are
like rocket fuel and tastes disgusting, we
check out and sit at reception and a few of
us were still sick and reception wouldn’t
even give us a drink of water, booked tours
spent a lot of money and wouldn’t get part
of our money back because we couldn’t
supply a doctors certificate, went to see
the doctor as the resort to be told his not
back for a few days. How convenient
everyone in the resort gets sick and doctor
does a runner. We stayed at the outrigger
a few years ago and absolutely loved it
couldn’t fault it but this place the naviti
needs to be shut down was terrible
1 Travelled Part of a group of 42 who’ve just returned
with family from a week here. More than half of us
were struck down by gastro virus. However
the resort didn’t inform other guests about
this. No beach. No sporting facilities.
Terrible food at buffet. No vibe. Staff not
happy. Don’t bother. This place is located 2
hours from the airport - which means if
your return flight is 9am - you’ll need to
leave resort at 5am
1 Australia Gympie Travelled I stayed at the resort from 18th to 26th
with family December. My room smelt like urine and
mould. The airconditioner did not work
and try as I might, I could not even borrow
a fan. I was in room 618 and I found a
previous post on TA where another
traveler said the aircon did not work in
November, obviously the electricians were
on Fiji time.The bathroom was not clean
with mould and grime everywhere and I've
seen better mattress and pillows in
shearers quarters.The food in the resort
grill and buffet was horrible and it was
normal to see staff sneeze into their hands,
wipe it on their clothes and continue to
serve. I had eaten there three times and
got diarrhea each time.I was glad to leave
and felt if one more person said Bula or Fiji
time I would have screamed.This resorts, in
my opinion is not a 4 star, more like 1.5.

1 Travelled How can this place get so many good

with family reviews? Yes the staff are lovely, but that’s
not enough. It’s 2am and I woke up dry
reaching from the stench of that came
from the pillow. My children absolutely
refused to sleep on them. The sheets stunk
of other people’s sweat too. Judging at
how dated this resort is and how old the
pillows are, I’m imaging I’ve jyst breathed
in a few thousand people’s sweat from
over the decades. Repulsive
1 Australia Brisbane Travelled Went to the Naviti Resort Sunday. By
with family Monday midday I had a serve allergic
reaction and went into hives and my throat
started closing. Thinking I might be
precious, we went into town for some
allergic medicines which was over an hour
away. Got meds - didn't work.
Next day woke up worse with Donald Duck
lips so we rushed to the on-site GP who
works an hour per day. GP advised I could
go into anaphylactic shock and to GO
HOME URGENTLY within 24 hours with
additional heavy medication or your airway
may close and you could die. Left my
family holiday early, alone and luckily by
our travel insurance.
Later I was advised by other visitors that a
lot people at our hotel were bed ridden,
throwing up, itchy with hives and their
throats closing. Apparently, the hotel
burn/spray for mozzies for the Zari Virus
and it was making the whole resort sick I
was told. I could smell the smoke each
morning. Other guests asked to move
locations which wasn’t much help.
On my return, other travellers at the
airport were discussing leaving early due to
a rise in sickness, and which hotels they
stayed. Children were also really affected
with symptoms.
Regardless of what’s at the Naviti Resort
that caused a lot to become very ill they do
treat mozzies heavily by spraying/burning
off. Even if it was said it was the local plant
life (which are usual plants here in
Australia) LOTS of people (also with
asthma) had closing throats and were at
1 Australia Brisbane Travelled On arrival was told room not ready. No
with family welcome given. Seemed to be as we're
only a couple, that the reception staff just
processed families at reception. After
waiting an hour, was told the room we
were allocated, the current guests had late
checkout. After another hour and
complaining, was told allocated room was
still to be serviced - was offered room next
door to Kids Club - really really really. Then
was finally offered room - the furthest
from reception - next door to little village -
really really.
All inclusive - what a joke. Beer was on tap
and wines were awful - unless you were
there to get drunk and many were. Also
why are children allowed to order
"mocktails" from the 2 bars, creating que
all day long. The bar staff were ambivalent
to adults - maybe to save resort money?
Dining area - you cue up just so they can
sign off your room - seems like the wrist
band you wear all the time is waste of
time. Meals were OK, but many of the
guests are simply "bogans" and push in or
load plates as much as they can. Was there
for 6 breakfasts and not once could I get a
cup of tea. Lots of perculated coffee
available - but no tea. Ask a staff member
and they just disappear. Their focus was to
clear plates.
Pool area - one morning I went to get 2 to
towels and lady in front of me got 9 towels
and the she went to pool area and put a
towel on 9 lounges - then went off to
breakfast???? Considering the resort has
maybe 400 guests and about 100 loungers
1 Couples Arrived at 0700 after thirteen hour flight
from usa and had no sleep for two days
during travel to fiji ,two hour drive from
airport to resort, reception staff advised of
our severe fatigue and very poor body
odor and they didn;t give a rats, told not
getting into room until after lunch and
that's it , had been taken to restaurant so
we could have breakfast which is supposed
to be included but charged $70 for me and
wife and food terrible (,told had to pay as
we had not checked in to a room) had
dinner that evening and charged $190 for
buffet with one beer, for two people, lunch
as way to expensive , ate potato chips for
($10. per packet ) had tried alternative
meal , not buffet and very expensive , very
dry and had one bite then through in bin ,
rooms old and need repair , food very poor
quality , drinks way over priced and warm ,
soft drink over priced , most food Luke
warm at best , very often food tray empty
waiting for staff to refill food tray , one
swimming pool for to many guests, no reef
in swimming area , all water actives ( surf
ski / paddle board only ) closed on low
tide , extremely limited medical services
for sickness or injury ,told by guest of have
to pay for taxi ( $150 + ) each way for bush
treatment , very dangerous-if have young
children as medical help in an emergency
around two hours away , have doctor on
site for an hour or two on occasion, this is
a third world country resort , if you like to
sit around a pool and drink beer than this is
the place to go . this resort is said to be
one of the best in fiji. four night stop over
1 Fiji Suva Family This property needs to close down
completely and work on various important
issues to be classified as a resort and a
service provider. Firstly, the staff are very
unprofessional. The service staff who are
locals did their job well, however the
Managers who are brought from overseas
do not know about customer service and
the Fijian people.. For instance, having
bought the all inclusive package when
asking for the drinks which is included, the
Bar Manager takes a lot of time to deliver
the drinks and does not know hoe to
properly pour the beer from the tap. The
quality of food offered is pathetic. The
meat where under-cooked and raw. Having
explained all this to the Front Office team
and the Duty Manager, nothing was done.
For all those international guest coming to
the resort, please my recommendation is
to go other properties as this resort cannot
ever meet the expectations of the local
Fijian market and their all inclusive
package is misleading. The recent
reduction in the prices of local Beverages is
not reflected in their menu and the resort
is overpriced. The rooms are also outdated
and does not offer value for money. The
bath towels are torn and old which is given
to the guests to use. My room did not have
any bath amenities including the bath
towel and I had to request for it several
time before it was delivered to my room.

1 Couples Returned from kula eco park to stay a night

here in naviti and when I went for shower
guest what there was no water pressure.
It's been more than an hour of complain
still no update or room reallocation
1 family Arrived at 0700 after thirteen hour flight
from usa and had no sleep for two days
during travel to fiji ,two hour drive from
airport to resort, reception staff advised of
our severe fatigue and very poor body
odor and they didn;t give a rats, told not
getting into room until after lunch and
that's it , had been taken to restaurant so
we could have breakfast which is supposed
to be included but charged $70 for me and
wife and food terrible (,told had to pay as
we had not checked in to a room) had
dinner that evening and charged $190 for
buffet with one beer, for two people, lunch
as way to expensive , ate potato chips for
($10. per packet ) had tried alternative
meal , not buffet and very expensive , very
dry and had one bite then through in bin ,
rooms old and need repair , food very poor
quality , drinks way over priced and warm ,
soft drink over priced , most food Luke
warm at best , very often food tray empty
waiting for staff to refill food tray , one
swimming pool for to many guests, no reef
in swimming area , all water actives ( surf
ski / paddle board only ) closed on low
tide , extremely limited medical services
for sickness or injury ,told by guest of have
to pay for taxi ( $150 + ) each way for bush
treatment , very dangerous-if have young
children as medical help in an emergency
around two hours away , have doctor on
site for an hour or two on occasion, this is
a third world country resort , if you like to
sit around a pool and drink beer than this is
the place to go . this resort is said to be
one of the best in fiji. four night stop over
1 Family We stayed for 7 nights at the Naviti, as a
family of 3 and we unfortunately had the
worst stay/experience.

Where do I start!! From the initial time of

check in we were greeted with a less than
friendly receptionist who fluffed around
with paperwork and then told us to find
our own way to our room which was at the
very end of the complex and in the dark.

During the course of the week, we called

reception and house cleaning. In most
cases our calls were either ignored or we
were hung up on. I have never experienced
such lack of service.

I would rate the Naviti as a 2 star hotel.

Hotel was very dirty and old. The tennis
courts look like a battle zone from Iraq
with the fences rusted and falling over.

I felt for the staff especially at meal times,

as the hotel was packed and well under
staffed. The poor staff were running
around like headless chooks trying to keep
up with demand. The bulk of the staff were
very unhappy which I cannot blame them,
as they were so understaffed. The only
staff member that was happy and engaging
was Sam (male) from the breakfast and
lunch time restaurant.

Every time you sat down for a meal, the

cutlery trays were empty, no glasses for
drinks as the dishwasher couldn’t keep up
Australia Geelong with the demand.
1 Family We travelled to the Naviti Resort to meet
up with our daughter, son-in-law and
grandchildren for a 4 night stay. On arrival
at reception we were informed by the
front desk supervisor that we were being
'upgraded' to the Warwick Hotel as they
were overbooked at the Naviti and there
were no rooms available. As we were there
to spend time with the family we were
unhappy about this and a room was finally
found for us.
Food and beverages are very expensive.
The two restaurants located away from the
main resort area serve good quality and
tasty food and the service is pretty good.
We ate at the Grill the other two evenings.
Waiting for service and then your food is a
very slow process but the food itself was
tasty. Bar service is extremely slow and
involved lengthy times standing in a line.
Breakfast in the morning was horrendous.
The buffet restaurant was overflowing with
people and the tables were always piled
high with dirty dishes. The buffet was
constantly running out of food and the
poor staff were running around trying to
replenish and clean tables.
We played 9 holes of golf on the par 3
course while we were there and although
we had fun doing it there is some serious
maintenance that needs to be done to get
the course into a reasonable condition. The
greens are really just an extension of the
fairways with a flag in them.
The tennis courts are also in need of some
maintenance. The nets are falling apart
Australia Coomera and the surrounding fencing posts are
2 Family Driving up to the reception of the resort
you are wow’d by the golf course, beautiful
gardens, water fountains and the grand
reception area. This is where the wow
factor ends! The check in was slow, our
room was not ready and we had to wait 3
hours before we were shown to our room.
At check in we were told kids eat free for
breakfast, lunch and dinner however this is
only at set times and only includes the
buffet, when ordering off the kids menu
(which you are not given the menu too and
you have to ask for it) it is not included in
the free items, instead they offer 25% off -
this is not made clear at check in and the
staff do not give the correct information
which causes a lot of confusion.

We were shown to our room at 3.30pm

after arriving at 12.30pm. The room was
dirty, with mosquitos everywhere in the
room - within 5 minutes of being in the
room we had killed around 10! There was
no pillows on the 2 single beds and no
hand towels in the bathroom we had to
call reception for this. The hotel do not
provide water bottles in the room - for a 4
star we found this absolutely rediculous!
The bed sheets were dirty with randoms
stains and ants crawling all over them. The
beds themselves are uncomfortable and
way too soft - you don’t even want to sit
on the beds let alone sleep! The room is
dingy and dull with no proper lighting. The
furniture is too big for the room and dated
which makes the room feel cramped and
over crowded. The lampshades are
1 New Palmerston North Couples My partner and I were booked in the Naviti
Zealand for 4 nights. After another tasteless meal
on day 2 we decided we would rather book
elsewhere and cut our losses. I am such a
big foodie and was looking forward to
indulging a little on holiday, however the
menus were very limited and every meal
we received was below average. The buffet
breakfast was terrible, it was cold and they
were constantly running out of trays. You
would think on a tropical island they would
have beautiful fruit and juice. Nope, the
juice tasted like sugary concentrate and
the fruit was unripe. Pretty much every
table we sat it was unstable. The whole
place is dated definitely needs an upgrade.
The one pool was full of kids. Waiting for a
drink took a ridiculous amount of time. Our
room was spacious, however the bathroom
wasn't very clean, shower pressure was
terrible, there was no milk for coffees (only
powdered creamer), tv signal was very
blurry, wifi signal was very slow and we
were only allowed one device connected.
Most of the staff seemed over it and some
were even rude. We ordered room service
one night and the lady just handed my
partner the tray and waved her hand in the
air signaling he needed to sign the docket. I
had to hunt through the room for a pen.
You would think if they needed a signature
they would bring a pen. We won't be
returning to the Naviti. I guess you get
what you pay for, however we still paid
$210NZD a night, which back home (NZ)
that would get you a nice hotel. We
definitely have learnt our lesson
1 Australia Brisbane Family Never again Naviti!
In what was a long awaited family and
friends group holiday we have recently
returned from the Naviti feeling
completely disappointed and ripped off! If
you are expecting the world famous Fijian
friendliness or a high level of customer
service the Naviti is unfortunately
definitely NOT the place to go.

While there were a few staff who were the

exception, and the location is beautiful,
unfortunately after a week of continuous,
surly, sub-standard service there is no way
I would recommend this resort to anyone
wanting a small child friendly, relaxing
Fijian holiday experience.

Unresolved room booking issues,

unexpected charges, bar and drink wait
times were beyond ridiculous (and at times
there was no service), inconsistent rules
around inclusions and drinks, buffet rations
for the boys, and signing a docket for
absolutely everything was painful. They
were also incredibly unaccommodating
when we requested small child friendly
dining equipment (plastic or other
options).

There are plenty of other similarly priced

all-inclusive resorts in the same region that
offer a much better holiday experience...do
yourself a favour and select one of them
instead
1 Australia North Shields, Couples Positives:
Hotel staff friendly
Gardens are well maintained
Activities well executed during the day only
Golf good small range, tip bring own balls
as they are not free but not expensive
either.
Chinese and Italian restaurant which you
pay extra for are good.
Negatives:
Service painfully slow, so much so that the
all inclusive package isn’t worthwhile
Food, Dibolical, one night a plague of flying
ants attacked the Buffett and nothing was
replaced. Only one restaurant to eat at as
the other was burnt down. There is
however a Chinese and Italian which you
pay extra for which was good. Well worth
it when you are starving.
No where to sit of an evening unless you
want to sit back in the restaurant, evening
entertainment is a tv with non stop rugby
manipulated by staff.
Accommodation, room was infested with
mozzies and ceiling was covered literally in
black mould. Debris and hair still on the
floor from previous tenant. We did get an
alternative room but still very low
standard.
To far from anywhere and sight seeing.
Football pitch in disrepair, tennis courts in
need of repair, WHS issue when u sit on
podium as legs breaking and they’ve
propped up with loose wood.
On check out check your bill as we had
been incorrectly charged imported drinks
that we DID NOT have, refunded but took
1 Australia Melbourne Family The ownership of this resort have sapped
the life and quality of facilities from Naviti.
We visited 4 years ago, and while the
menu and rooms were average even then,
it was easy and friendly. The staff made a
fuss over you and would help with the little
things that matter.

Not anymore...we took the all inclusive

package again. Which should mean all
inclusive. But now coffee excluded, a la
Carte for kids excluded and then the
endless paperwork for everything else you
order - why? It’s supposed to be all
included! The staff are so occupied printing
receipts and inputting them into their
system, they have no time left to serve
their customers.

So for that I will mention - the poor state of

the pool. Mould around the edges and
built up in the filter boxes. The included
sunset cruise is 45 minutes driving a few
kms with a glass of average wine and a few
Doritos. Ant lines on the walls in the
rooms. The rooms have not been improved
since our last visit 4 years ago. Plus greasy
tiled floors and dirty pillows and linen. The
state of the lagoon and beach

The superannuation fund who own the

Resort have taken care only of their
bottom line. Quality of experience has not
been prioritised
1 NADI FAMILY No customer service, from the reception
staff to restaurant and the guy giving out
pool towels all had no customer service at
all. Rooms are old tired looking. Shower in
the bathroom hardly works lock on the
bathroom door broken. Paid extra $100 for
third person but received nothing extra not
sure what I even paid for. Breakfast was
terrible , limited options, worst pancake
scone and muffin I had. Orange juice tastes
terrible. Stayed at the Warwick multiple
times and enjoyed it at every occasion. The
Mercure in Nadi is far more better and
value for money than the Naviti. Their
rooms breakfast and staff are all a top
notch. Property really needs to uplift their
rooms and staff have to be trained on
customer service. Please improve your
breakfast, replace the orange juice it’s just
horrible. Not recommended at all. If you’re
considering staying at Naviti please don’t I
would suggest to pay a little extra and stay
at the Warwick where you will get a lot
more in terms of services and facilities

FIJI
1 Couples My partner and I were looking forward to
our trip away together and had heard great
things from friends who had visited the
Naviti resort in previous years. We booked
here and purchased the “All Inclusive
Package” and thought we would have a
great time under their recommendations
unfortunately; we did not share the same
experiences they did.

The resort itself is nice enough with great

views of the sunset each night, it also has a
great supermarket if you have forgotten or
need pretty much any supplies. There is
also plenty of water sport equipment etc.
to use but when trying to get a beach/ pool
towel you have to get one early in the
morning or you miss out as we found out
one morning.

There was an also lengthy delay in getting

bath towels to our room. We found on a
few occasions that would have our towels
taken in the morning and not have new
ones returned until the afternoon, which
was rather inconvenient. I did hear after a
few days that there were laundry issues.
This is something that could have been
communicated to the guests at the time of
the issues rather than have us waiting
wondering when they would be coming
and having to wait for a shower.

There where also (as to be expected) little

mistakes with orders for drinks this could
be attributed to the out of date paper
docket system being used however a few
1 New South Wales
Australia
family Lovely staff but will never return
Was so excited to be going to Fiji for the
first time with what I hoped would be a
relaxing family holiday. To start with we
had paid for two connected adjoining room
as we were travelling with our two children
aged 9 and 12. On check in at 8.30pm we
were allocated rooms 606 and 607 which
are not connecting rooms. Moses was
lovely and rang reception to tell them of
their mistake and their response was to
just sleep in the two separate rooms for
one night and we will be moved the next
night. I politely refused this request and
said I would not sleep in a separate room
to my young children. They then managed
to find to adjoining connected rooms. The
only problem was the safes in both rooms
were locked and unusable, the aircon in
the children's room didn't work and there
were no towels in the children's room.
Rang reception and they sent a lovely
young man who fixed the aircon and the
safe. Unfortunately he used the icebucket
in the room as a bucket for the waste
water that he drained from the aircon unit
as well as the teaspoon from the mini bar
to unjam the hose that was apparently
blocked. After using the items as work
tools he calmly replaced them for our use
without washing them. Yuck! They
promote an all inclusive package which is
not an all inclusive package at all. The bar
closes at 12am but the drink package
finishes at 11pm so for the unwary the
costs can add up quickly if you don't read
the fine print. The whole package is littered
1 Brisbane family Don't do it. Looks are deceiving.
Staff were rude at the bar - We waited
ages for service, never got a smile and then
we constantly had to ask for our drinks to
be filled - they always stopped 2cm from
the top of the glass at LEAST. Our Shower
didn't work and they never fixed it
Our Fridge didn't keep anything cool. Our
rooms weren't cleaned well. A Caramel
wrapper from the previous people stayed
on the floor until we checked out.
We were never given the right number of
bath towels and had to chase more down
every day. Bathroom soaps & shampoos
were never replenished
Snorkelling tour - Booked 3pm. Was told
the tide delayed tours and we needed to
wait 30 minutes while the boat was used
for a glass bottom tour... no worries... 30
minutes later we went back... sorry we
need to do another 30 minute tour. Then
they decided to chuck us with our
snorkelling gear in the boat with the
second lot of glass bottom boat customers,
drove out 30metres and told us to jump in
and swim back to the beach in an hour
with a strong outgoing tide and a huge
thunderstorm looming on the headland.
The snorkelling was bad anyway - a few
beautiful fish, no coral, some carpet pieces
and a painted rock. Food - Buffet food was
usually cold or only just warm - each of our
part of 9 had bad reactions to the food
over 4 days.
Golf was expensive and they don't even
mow the Tee's! Good luck finding the balls
Australia you pay for and have to take back in THAT
1 FAMILY I have traveled a lot in the last 6 years &
seriously worst experience of my life we
thought this was going to be a relaxing
holiday but has been a holiday from hell
we payed for ocean view room & didn’t get
it after going to reception 6 or more times
a day because phone didn’t work 2 days
later have now a sub standard room. I
suppose better than the first room no
phone, safe didn’t work no towels no
house keeping 1 coffee cup seriously I have
been in third world countries but when
spending good money I think I should get
better service.
Disappointed that sorry had not been
mentioned once
The service is horrible if you want a drink
then be prepared to wait!!!! A long time!!!
Food is good but again wait!!!!
Go to Tahiti do not go to fiji more
expensive than Tahiti or do a cruise do not
stay on the island
1 Couples Honeymoon from hell!
By far the worst place you could ever stay!
Went on what my husband and I thought
would be a lovely honeymoon... WRONG!
Checked in at 730pm along with four other
families, one staff member, as we were not
all inclusive the staff member didn't seem
to care, this being after he charged us
more then quoted! Once informed of this
after it had be paid the staff member told
us to just go to our room and fix if in the
morning, by this time it was 8pm, no info
on wifi or even how or where to get
dinner. Night 1 of honeymoon = tears
Once in our room which was easily the
worst suite you could get! The view was of
a some what average garden! You would
think for a honeymoon and a suite = $500+
a night they would give us a beach view!
The next day once reversations had started
they arranged a refund of the over
payment. Which we were told would be
refunded by thr time we left 1 week later.
We are now back in Aus 2 weeks later and
still no refund!
Two days our room went without being
serviced, our sign to make the room up
please was up early every morning - as we
were off to do activities, on return to resort
on two different days at around 6pm the
room has still not been done. We were
room 1 of our block!
AIRCON! Well what a joke that was! Spent
70% of the time hot as it's hadly worked!
Each day my partner and I paid out
account as we had dinner at the resort, the
front desk daily loved trying to add thing
1 Family Are you browsing the official resort photos
dreaming of relaxing evening swims in that
beautifully lit pool? Glass bottom boat
rides with the kids or reef snorkelling at
your leisure? Completely stress free 'all
inclusive' package allowing you to dine and
drink at your leisure across multiple
locations during your stay?... If so, it might
be worth reading on to avoid checking out
after 1 night like we did last week.

The atmosphere at the resort I would liken

to a high school sport and recreation camp.
1000+ loud and bustling guests piled into a
relatively small space, made up of 50% kids
and a further 25% drunken adults of the
kind that you might find in Kuta, Bali.

The pool is frequented by 100+ at any one

time with plenty of kids running and
bombing throughout, whilst the babies
pool tends to be occupied by large groups
of drunken men with plenty of fine
language to impart on the little ones... oh,
and it's only open between 9 & 6 which is
why it's empty in that lovely sunset cover
photo.

The nice restaurants advertised require

advanced bookings, whilst the grill is a
takeaway bar with no seating, and the
main buffet area is where the majority of
guests dine in a frantic environment and
with an array of cuisines you might expect
in an army mess hall.
Australia Sydney Your 'all inclusive' package will include a
1 Australia Melbourne Family We decided to stay here for family reasons
having a 3 year old child for 7 nights. Pool
is lovely, however, food is terrible,
expensive ($65 for buffet). A friend waited
1.5 hours for a salad. Our daughter was
sick 2 nights from eating only at the kids
buffet and a number of other kids very sick
as well. The buffet breakfasts were terrible,
cold food every day, even at 7am, my
husband asked for food to be heated up in
the microwave. First night our air con
turned off after 15 minutes, all night.
Second night our daughter was ill, phone
wasn't working to ring for assistance. Went
to reception, It took 2.5 hours before
someone came to clean up and new
sheets. phone worked randomly and
couldn't get the tv signal. If we could have
left the leave next day, we we would have.
The kids club is basic and needs
improvement, it's basically a hotel room
with foam pads on the floor, no books or
games to be seen. Apparently burnt down
5 years ago and never been replaced
properly. Prices for kids club were
advertised as $15 and $7 hourly, however,
invoiced $20 and $8. I bought this up and
next day the advertised price was altered.
Upon departure, check your bill, they add
in extra charges such as hospital donation
without our consent. All up good pool and
basic accommodation, don't think I would
go again
1 AUSTRALIA Coolangatta Couples Going to be a long week/nightmare
If you are intending on staying at the naviti
please read on..
I have travelled throughout the world and
this is the first time I have felt obligated to
write a review asap
I had arrived at the Naviti yesterday for a 6
night stay on the all inclusive package. The
resort itself is quite scenic and you are
treated with smiles as you arrive.
Unfortunately that’s where it all started to
go wrong. The room itself is quite spacious
but very dated, with ants running all over
the place. We ate at the buffet for lunch
which was ok but nothing too exciting but
was what we expected for the price and
we were planning on grabbing a snack
from the grill afterwards anyway being on
the “all inclusive package”. Wrong! When
we were asked at the table of the buffet
for our room number and had to sign for
the meal we were curious as why this was
taking place and asked one of the staff why
this was so. We were told that that was
our lunch allocation and any other food
between then and dinner would come at a
cost! Confused we then attended
reception to ask why we would be charged
for food on an all inclusive package only to
be told that the package only included 1
meal during breakfast,lunch and dinner at
1 selected restaurant. We repeatedly
asked the receptionist where it states that
we were only entitled to 1 meal per person
per day only to be told the same thing over
and over again. We then asked for the
manager for a better explanation to which
1 Australia Sydney Couples So disappointed
As we were married in Fiji 5 years ago on
an island we thought it would be nice to
celebrate it at a resort on the mainland.

We were asked if we wanted to upgrade to

the inclusive package at fj$200 each per
day, so expensive, we declined. As we
were taken to our room we went past the
main restaurant area with very loud base
sound music playing, this doesn't feel like a
relaxing Fijian resort we thought.

Bars were always so packed, pool packed,

food very average, tried golf but so
expensive unless you had package.
No water sports after 10.30am due to tide.
No much else to do.

We booked a boat cruise to an island on

our anniversary day just to get out of there
and booked the Italian restaurant for
dinner. We booked for 6.30 then changed
to 7,30 in case we were back late. Arrived
at 7.30 and asked reception to call them
and let them know we would change and
be down there asap.

Restaurant called saying we did not have a

booking for that night, this was our
anniversary dinner at the best restaurant
Naviti had to offer, I argued with her and
so she said ok, we will set a table for you.
When we arrived we showed them our
booking on the sheet but no response.
Average food for the price.
1 AUSTRALIA MELBOURNE FAMILY If you are considering The Naviti for your
next holiday, I strongly suggest you
reconsider!

We have just returned from our first family

holiday (2 Adults & 2 Children - 6yrs and
7months) and I wish I could go back in time
and book somewhere else.

We booked an all-inclusive package via

Expedia and were checked in as all
inclusive but were called to reception the
following morning to be told we had
booked 'bed and breakfast' only despite
our printed confirmation from Expedia
stating 'buffet and a la carte meals, snacks
and local beverages included'.

The staff were extremely unhelpful,

refused to help whatsoever and left us to
contact Expedia to try and sort it out.

Expedia confirmed via telephone it was all

inclusive however later told Naviti staff
that it was only buffet breakfast. By this
stage, we were growing tired of going
around in circles and therefore called
Expedia on speaker phone with Naviti
reception staff. Expedia directed Naviti
staff to carry on with the all-inclusive
package while they investigated the matter
with the aim to have it resolved by
Saturday. If the matter had not been
resolved by Saturday, we were to settle the
bill and Expedia were to refund us directly.
Despite Naviti staff confirming that they
were happy with this approach, they
1 Family Unfortunately due to the nature of the
resorts all inclusive program, the alcohol
especially, it brings the younger rowdier
clientele who literally sat on the pool all
day drinking, barely moving to visit the
bathroom hence the constant murky look
to the pool; and the reason we used the
pool only twice in 5 days(my daughter
ended up with a severe ear ache from the
pool as did many many guests, and 3 of the
9 people we travelled with a cold)

I am disappointed with the overall

experience as the resort was marketed as a
family resort and Fiji and Fijians promoted
as offering beyond amazing service;
unfortunately this was not the case with all
the staff.

As mentioned earlier we are beyond

disappointed with the staff and lack of
care, respect and service from the pool
bar, towel/activities hut and restaurant
Nukunuku!! all other staff were beyond
amazing and should be congratulated.
And it is this and the lack of being a family
resort with the ridiculous amount of
inebriated people that we will not return
to Naviti; we did however spend a day at
the Warwick in which we received beyond
amazing and far beyond expected
service(this was upon arrival and all
throughout the resort and we were not
even guests there); the staff at the
activities/towel centre at the Warwick
were absolutely incredible, loved their jobs
1 and helped us to booked in dives
1 Australia Mornington family sat to watch movies in a sweltering
overheated room with a miserable
unhappy Naviti worker. They HATED it and
we never used it again. Maybe just a bad
day...but didn't risk them being so
miserable again!

The grounds around are kept beautifully

around the camp ooops, resort. However,
expect to meet many a bogan & very little
generally conversationalist unless
partaking in the male dominated activities
like volleyball or the macarena with a stage
full of blokes with their tops off!!! YMCA
being another musical number favoured by
local DJ.

This whole experience cost us in excess of

AUD$5,000 for a family of four, for a stay
and airfares & transfers etc. It was the
BIGGEST waste of time and money I have
ever experienced.

We spent our last 3 days looking for

alternative resorts, prepared to cut our
losses financially, but with little luck in a
busy period. In giving management an
opportunity to address all these concerns,
nothing changed, no offer of good will to
make up for the distasteful and
dissatisfying experience, I would strongly
advise to not attend Naviti unless you are
okay with 1-2 star rated camp at best.
After extensive overseas travel both
domestically and internationally, I would
never return or recommend this place to
anyone.
1 Australia Toowaamba family small selection.
• Our room was located above the Kids
Club which operates until 10:00pm.
• The listed price of items at the
convenience store are misleading as you
were charged different amounts at
checkout. We queried this and were told it
was taxes (apparently).
• The safe in the room is not anchored, so
could be picked up and carried out of the
room if someone was inclined.
• Staff are incredibly rude, will walk off or
start talking to other staff about other
matters mid conversation.
* The golf course is nothing special and
poorly maintained with dead toads and
animal droppings everywhere.
• The checkout bill was wrong twice. We
were charged for a $10 hospital donation
(that we never agreed to or were advised
of), a $2.50 telephone call (that we didn't
make) and $20 internet access which we
didn't use. When we queried this we were
told to mark off what we didn't agree to
and they would print a revised invoice. This
revised invoice had these items removed
but had an additional item of $40 internet
access (that we apparently accrued whilst
talking to reception). We pointed this out
and finally received the correct and final
invoice. No apologies were made for the
above mentioned. Overall our experience
was very disappointing and I wouldn’t
recommend this resort to anyone.
Hopefully this feedback will help prevent
someone else from having a disappointing
holiday
1 AUSTRALIA SYDNEY COUPLES Poor food hygiene and overrated for
couples
The food hygiene here is disgusting and
made for an anxious stay.

I saw on three occasions birds eating from

the uncovered desserts in the buffet area
and once a bird eating cheese from the
poor grill kitchen container.

The plates weren't clean half the time, I

saw cups at both the buffet bar being
rinsed under running water with a sponge
and no soap then placed on a rack and
used for another person. Saw a similar
situation at the pool bar but with a little
detergent this time.

We ate at the Talei for dinner, and at the

buffet for breakfast and lunch as soon as it
was served to avoid getting sick-
unfortunately we still left with a stomach
bug.

On arrival my husband and I were given a

room with two double beds, I booked a
queen for both of us and when asking for a
queen was told they were all booked out
and would need to wait a day until the
next group checked out. Since the garden
view room we were given was absolutely
filthy, opposite the loud pool area and
smelt awful we opted to unfortunately
spend an extra $480 AUD to upgrade to an
ocean front studio villa which was far more
bearable albeit not spotless.
1 Bulgaria family

BED BUGS!!!
We stayed overnight at Naviti on our way
to Nadi. The rooms are a little tired but
functional and appeared clean. My mother
woke up in the middle of night absolutely
covered in bed bug bites and started
swelling with an allergic reaction to the
bites. She called reception and the duty
manager moved her to another room.

We requested a refund for the room my

mother had occupied but the receptionist
was not able to assist us. We left my local
number and asked that the manager call us
to discuss the situation but he never called.
An apology or acknowlegement of
inconvenience would have been
appreciated. My mother was
uncomfortable with masses of itchy bites
for several days of her holiday.

I would not recommend this hotel to

anyone - bed bugs and poor customer
relations
1 CALIFORNIA , SAN FRANSISCO Couples

We came from USA for vacation we stayed

at naviti for 2 night and it was the worst
service I ever had in my life monday night
nov 28 2016 we went to dinner buffet we
set down got our food 1 hour past no one
came to us to ask if we want something to
drink there was 4 people working that
night and I see one guy helping other
tablets but not mine I think his name was
poi or pio I kept calling him he kept on
ignoring us like he never saw us I see him
going to all white peoples tablet after 1
hour my bf called him he got to the tablet
really bad didn't look like he wanted to
help us and we asked for 2 water and drink
menu then he disappeared for 15 minutes
so my bf called him again to order drinks
then We see him going to the other 3
coworkers and having fun and laughing
really loud. Its not fair that we paid the
same amount and didn't get a good service
and Tuesday lunch time we had to wait 1
hour and 20 minutes for food this was at
the beach bar the food was cold and
disgusting this hotel made me feel like they
don't want any other cultures except white
I would never come back to this place
again or I will never recommend this place
to anyone
1 Australia kellyville family

Disappointing Family Holiday

Location - 2 hour drive from the airport.
All inclusive deal - good value if you like to
enjoy a drink on your holiday. The foot on
the other hand at the buffet, not so good.
Not a great deal of variety on each themed
night, dry meats, soggy desserts but they
do have really night bread rolls and hot
chips. This is all I ate for pretty much 7 days
as I thought this would be the safest thing
to eat. We have a family of 16 and 5 come
down with food poisoning 😷
Rooms -average, not the cleanest rooms I
have stayed in and small. If you stay in a
ground floor room, be prepared for a lot of
noise from people moving around and
dragging chairs across ... leaking air
conditioner and hot water doesn't last to
long.
Will we be back -NO ... would I recommend
to stay here -NO
THis sis the 6th time for us staying in Fiji,
first time staying down at the coral coast
and would not suggest to stay here if we
ever came back. Usually stay at one of the
awesome resorts on Denarau and they
beat this place hand down
1 Suva Korolevu family Extremely disappointing
I've never experienced such bad service in
my life- from the time we arrived to the
time we left we experienced nothing but
issues. The staff are indifferent,
unprofessional and incompetent- not
friendly. The resort is overpriced for what
you get, and the inclusive package doesn't
get you much. The food was for the most
part poor, and at times inedible. The resort
is becoming rundown too. Will not be back,
and have advised friends to stay away

1 FAMILY Don't do it!!

Everything i heard about fiji and the fijian
ppl i have not found to be tru whilst
staying here..
A small percentage of the staff are actually
'friendly'. I find myself excusing myself 2-3
before they even acknowledge me!
I've watched my son stand at the feet of a
staff member & be ignored.
It is as though they are so over being here
& u can see it all over there faces!!!

The grounds are beautiful, our room was

also nice. We had ants for the first 2 daus
until i finally met a lovely cleaner that left a
bottle if mortene (i had rang reception
requesting this twice b4 hand. It appears it
was ignored.)
I really think they get rid of the staff that r
'over it' cos its dreadful!
1 New Zealandhamilton Friends rude if u try talk to them or ask questions
etc. they would talk to other staff in there
language in front of you and laugh which
makes you feel like they laughing at you...

Had nothing but problems here, we went

and spoke to GM John who basically didn't
want to know n shrugged us off and Only
offered to cover medical costs for my
leg..and allow us to eat at the restaurants
as we were told they were included in
meal plan but they weren't.

Day before checkout i ended up with

gastro/food poisoning again staff didn't
really want to know and couldn't care less.
I had my poor friend running around trying
to get water, towels toilet paper
disinfectant gloves etc and ended up
having to get porter (mua) to translate.
Mua was amazing and was bringing me ice
to suck on and bringing us everything we
needed, this resort is very very lucky to
have him. Also know of 2 other people
who got sick same time.

As soon as i got back into NZ 1am

04/08/2016 I was rushed into hospital
where I'm still currently admitted due to
the bugs i have picked up from my leg and
the resort.
Yet to have any further communication
from management or john RE: any
compensation.

Be wary if you stay here.

A few photos of injury below
1 australia Sydney family Disgusting
I book the complete all in package for six
nights, i lasted two days there and left.
Terrible service, food drinks and no
atmosphere at all.
The room smelled damped and so did the
bed linen.
When I went to check out,tv hey could not
have cared less that I wasn't happy.
And that I was leaving to go to smother
resort, paid for Internet for six days didn't
even get offered any refund there.
Worse place I have ever stayed anywhere.
I would rate this place a one.

I don't understand how people have rated

this as a great place to stay,
It was like a cheap motel with a pool
1 New plymoth family WE ALL GOT SICK! 4 adults 1 infant - LEFT
EARLY! FIJI Veterans, we go every year!
We go to Fiji every year (Normally the
Islands or Denarau but thought we would
give the Coral Coast a try for a change)
Don't be fooled by the attractive deals and
free brekies... (In my opinion)
On arrival our greeting was nice, no
induction or briefing on facilities which was
odd...
We got to our room which was nice, air
con was good, no mosquitoes.....
We went down to the buffet for dinner,it
was Italian night and at $65 a head, to be
honest it was not good - I would consider
this a $10 - $15 NZD meal (In comparison
we pay $35 (half price with our accor
membership card) a head at the Sofitel in
Denarau which is 5 star ultimate dining!
Day two we hit the pool which was nice,
plenty of loungers great vibe... But one of
the pool bar staff was reluctant to serve
you, her phone seemed more important
(Not hard to work out which one it is). We
hit the grill for lunch - this was also fine,
very similar to the snack shack on
plantation Island, handy when you just
want something to eat.... (The normal chef
at the grill was great on one day she wasn't
there and when we approached to make
an order for lunch she barked at us we had
to go to the bar to order - unprofessional
when we pay good money to actually be
there) It came to dinner time and when
travelling with an infant being seated at
dinner by 6pm I think is realistic but when
we asked if this would be doable... We
1 Australia Brisbane Friends Nightmare do not stay here
On arrival was not greeted or explained
anything, maybe it was because I arrived
with a large group. Only really two places
to eat and they were ok at best. Pool area
staff disgusting, ignored you and never
smiled once. The pool was like a warm
bath. Our whole group got sick. It seemed
everyone at the resort was sick with
something! The power and water went
out, all night, back up generators did not
work, not once did staff let anyone know
what was happening. It was dark, children
were screaming and crying. The rooms
were ok but several in my group had to
change from leaking air conditioners or
flooding in rooms. We had an ocean view?
No ocean view at all. We tried the
inclusions and at best they were a joke, the
shopping trip told u not to buy at markets
but took u to their store Jacks to buy items
biggest scam ever! Breakfast was the only
decent meal but u had to go search for
coffee or a drunk. No bottled water u buy
it. Don't get sick as Immodium is $20.
Massage huts in the beach don't bother
with a $40 massage where they chat non
stop. Now transfers by Rosie tours was a
joke, confirmed three times and they still
lost our booking, driver falling asleep at
wheel and abusuve! Never again would I
take a hoot holidays cheap holiday. This
resort is minimum 2 staR

1 Australia Sydney family

Nothing special
Food not good unless you go to one of the
Al Carte Restaurants. Everything is too
hard to fix with the staff expect for Moses
the porter. We had a problem with the
room and he fixed it with the reception
staff. We requested a Taxi by the resort,
when he arrived he had the music so loud,
he drove dangerously fast we had to tell
him to slow down and when he dropped us
back he dropped us on the street and we
had to walk to the resort at night. we still
got charged for it even after we told the
staff at the reception how upset we were
1 Australia Tumut Family Our room which was above the new shop
had a view of the burned ruins if you
where out on the balcony, some of the
staff not really helpful and and an overall
bad experience. Service was very slow or
non existing at times and you to go back to
re-order regularly

1 Family

Pathetic
Totally hopeless and pathetic service
provided by the hotel, since we booked
and paid for it online couldn't change the
booking or go somewhere else. Arrived
around 7.30pm only to find out that the
room we had booked for was not available,
after 20 mins of marking around they put
us in a room with only one bed saying they
will provide the extra bed, that got in
almost 3 hours after we checked in. Excuse
"sorry we are too busy tonight", that's not
my problem. Not enough towels in the
room. Room service also slow and not up
to the standard. Not staying at this hotel
ever again
1 Suva Korolevu Family

Naviti blues
give it a mis, unless you get an inclusive
deal and you can drink $100 a day in
alcohol, it really is bad value, very dated
and used. spend more and stay
somewhere that understands how to run a
resort, where you are treated as a visitor,
not a meal ticket
1 Australia Sydney Couples nearby islands broken. Table tennis
broken, bicycles broken.

Beach dirty, can't really call it a beach as

it's only swimmable at high tide, full of sea
grass and mud so don't expect clear Fiji
ocean water.

Arrival transfer not booked correctly,

requested a transfer to have room for a
surfboard, instead small taxi sent had to
squeeze on one seat and I'm 195cm
imagine that for an hour and a half.
Departure same story even though we
called to make sure a correct car was
provided. Front desk told us to speak to
the resort taxi drivers, turns out resort
never informed them about the
requirements. Apparently it's a frequent
occurrence, guy told us it's even worse
when they turn up and guests have a baby
and they don't bring a baby seat because
they were never told. Taxi guy told us he
can do a van but we need to give him extra
$50 cash but don't tell the resort.
Spoke to the duty manager who after
hearing us out, disappeared without saying
a word out the back leaving the desk staff
to sort out. Finally assured a van will be
provided at no extra charge. Nice farewell
to a shocker.

Worst hotel experience ever! Never going

back and never recommending this place. I
give it 2 years max and it will close down,
already staff told us they are being laid off
for a month due to the high vacancy rate
1 Family Rude staff tired buildings & facilities!!
So not happy with this resort! I read
previous reviews about 'rude staff' and
thought no! Not with our previous
experience! Alas it was true! If your
considering this venue because it's
cheap.... Remember u get what you pay
for!! Be warned! It's also 2hrs from airport

1 Australia Brisbane Family

Unpleasant
Bula

This is my second trip to Naviti and even

though we have only been here for two
days and sadly have a another six days to
go before we move on to the next resort.
Our stay here at Naviti this far has been
extremely unpleasant.We have found that
maybe15% of the staff members are
approachable and all the rest especially the
staff in the restaurant are very unpleasant
and most of the front of house staff make
you feel like you are bothering them when
you ask them a question. I'm sad to say
that this will be my last trip to Naviti.

Vinaka
1 Australia Brisbane Family what we Australians are used to but hey
took slowness to a whole new level. For
example one night in the Talei restaurant
we waited 90 minutes from our entrée to
our mains! O another night we waited 45
minutes from when we finished our main
for our desert but gave up in disgust when
it never came and got up and walked out.
Drinks ordered in the buffet restaurant
took forever WHEN they remembered
them ! THAT is Fiji time!
One final complaint, on the second night
there we were woken up at 2.00am by the
fire alarm. We left our room and went
outside and waited for something, more
people, smoke, fire, SOMETHING!!! After 5
minutes we went back inside and rang
reception and was informed it was a false
alarm and they would send somebody to
fix it. We waited outside (it was too noisy
inside) for about 20 more minutes before a
guy came, decided he could not fix it so
dismantled it saying 'somebody' would be
back tomorrow to fix it, but nobody did!
We were the last 5 days with no smoke
alarm in our room. Is that even legal? We
are non smokers BTW.
So that was Naviti. Would I go back NO, the
food was aweful and the service was
aweful.
One last thing...far be it for me to try and
change the Fijian culture which has existed
for hundreds of years...but Fiji time is a
HUGE turn off. If you want to continually
attract international travellers AND get
them to want to come back then Fiji time
WON'T do it
1

So Disappointing
Staff morale at the Naviti is clearly at a low.
Staff were careless, inattentive, inefficient
and sometimes rude.

Food was terrible, especially at the

Nukunuku and Pool Grill. Food was below
standard elsewhere also.

Inclusions in our package were unavailable

(the cruises and tours) and staff did
nothing to compensate for this fact.

We were expecting cheap and chearful.

The Naviti is definitely not value for money
or cheerful.

Don't go to the Coral Coast in June - it is

freezing! Windy, rainy and cold. The
weather was lovely on the west coast
though.

Over all a very very disappointing stay.

Thanks to Mary for smiling and keeping our

rooms lovely, and to the girls at the spa for
your kindness and massages
1 SUVA KOROLEVU FAMILY

So Disappointing
Staff morale at the Naviti is clearly at a low.
Staff were careless, inattentive, inefficient
and sometimes rude.

Food was terrible, especially at the

Nukunuku and Pool Grill. Food was below
standard elsewhere also.

Inclusions in our package were unavailable

(the cruises and tours) and staff did
nothing to compensate for this fact.

We were expecting cheap and chearful.

The Naviti is definitely not value for money
or cheerful.

Don't go to the Coral Coast in June - it is

freezing! Windy, rainy and cold. The
weather was lovely on the west coast
though.

Over all a very very disappointing stay.

Thanks to Mary for smiling and keeping our

rooms lovely, and to the girls at the spa for
your kindness and massages
1 United King London Couples

never again
This hotel possibly ranks as one of the
worst beach hotels we have ever stayed in.
The beach simply didn't work - no beach at
all at high tide, and swimmers were rare if
not invisible as at low tide, it was more or
less just rocks and debris. So no beach
loungers, or beach lifestyle which we had
travelled a very long way to enjoy. The
pool, while attractive was bedlam as
everyone ended up there.

The fire in November 14 has caused a lot of

public areas to be out of action, and the
temporary main dining area was dark and
gloomy We were disappointed to see rows
of campsite type seating placed outside
the dining area. The attractive bar in the
website was no where to be seen.

The food was indifferent, and the buffet

presentation was very basic. One of the
other restaurants offered was so
overcrowded, that we were left standing
on arrival, and then not served for so long
that we ended up leaving. (note to guests,
although most dining areas were open till
10pm, don't pitch up at 9 as you will be
most unwelcome).

This was all such a shame, as the staff

could not have been friendlier and more
helpful, and our room was lovely, newly
renovated and spacious
1 Australia Sydney Family announcing short delays - it was about 45
minutes when the antics that forced us to
leave the area commenced. My kids were
disappointed.

Food areas
Guess who... Yep. The ants. They were
there too (and why wouldn't they be).
Furthermore, the place looked like a
combination between an oil field and a war
zone. 3 out of 4 of us were sick during our
stay.

Location
It's on the Coral Coast, as advertised.
Rather remote (90 - 120 mins from Nadi
depending on traffic), but there are plenty
of dodgy transport providers waiting to
take you. We rented a car which proved to
be a boon in that it allowed us to leave the
resort and visit others. The Outrigger
looked nice, I might go there as an
alternative.

Check-out
Definitely the favourite part of our stay. As
we could leave. And it was surprisingly
smooth. Although they tried to hit me up
with a donation on my bill without
permission. If they ask in advance, they
would have got it, possibly some more. But
as they whacked it on, I asked for it to be
removed.

Overall
This was a colossal mistake. I would highly
recommend this place be avoide
1 Not stated working behind the bar.
Nothing else comes to mind.

The bad:
Terrible bed. Big saggy mattress which they
won't change when you request.
All inclusive meals from buffet are pretty
awful. The other two restaurants are
better but not great.
Service is friendly but mostly extremely
slow. Bar tenders will ignore you and
slowly serve. It's pretty frustrating most of
the time.
The place is run down and definitely not
worth the money you pay.

you will need a lot of people at the resort

who share similar views about the place.
It's fun for the kids but isn't any tropical
island with a swimming pool... There are
activities for kids and adults which is good
fun. Although they will charge money for
some activities and take half of the pool of
money for bets on crab racing.

I am amazed this place is recommended by

travel agents. I am also amazed this place
gets quite a bit of good feedback. Perhaps
those people are less travelled and
compare it to Aussie or NZ. Or they might
be self rating. In a nutshell, it's a rip off, not
good value for money.

Also you are likely to have stomach

problems eating in the resort. Food isn't
very hygienic.
1 Family

Not recommended
I booked and paid for an Ocean view room
with Expedia for a week .When we went
there the receptionist took us to a garden
room ,I told her I booked an ocean view
room and this is not ,she replied < You can
see the Ocean from your balcony > .I hate
when people think they are smart and you
are a stupid , I wrote a 3 pages complaint
to the manager who is very slow in action
and he done nothing when I asked for a
refund for the deference between the
prices they ignored it .After returned to
Australia I contacted Expedia for the
refund and they contact him by Email and
his answer was ( the room given to them is
an Ocean view room ) . Thanks to the
resort map which I kept it shows its not ...I
Emailed that map to Expedia ,They found
out that the resort manager is a liar ,They
refunded me the money after 4 weeks ..I
have the map, all the manager's and
Expedia's Emails for who wants a further
investigate ,..NOT RECOMMENDED
1 AUSTRALIA BRSIBANE FAMILY were in panic. A staff member tried to calm
the most hysterical of these while other
guests were knocking on doors attempting
to rouse other sleeping guests on the first
and second floors of the fire affected
building. There was no attempt to marshal
guests to a safe evacuation point. As a
result of this lack of leadership and
direction the majority of guests (who were
either half asleep or intoxicated) were
looking on at the billowing fire terrified and
inhaling dangerous smoke from the room
on fire. When the affected guests were
finally directed to go to reception
(between 1 and 1:30), the fire appeared to
have been put out. The smoke alarms still
had not gone off and no alarm had ever
been triggered. We were also surprised
that there was no register of guests or roll
call to ensure everyone had evacuated. It
was the worst emergency evacuation we
had ever witnessed. Worse Management
later told us they had undertaken a fire
emergency test a week earlier.
We managed to be relocated in one queen
size bedroom at 2am and yet we still got
charged full rate by the hotel when we left.
Management didn't have the decency to
wave our $150 coffee bill. Even worse,
Management later released a letter of
appology for a "small fire"... Check the
photos! Simply disgraceful and we
definitely won't go to any Warwick resorts
ever again.
Our son is now having nightmares thanks
to the lack of responsible serving of alcohol
at the hotel
1 Austrlia Brisbane Family

FIre Damage Spoilt our stay

We stayed over the Christmas period and
we were definitely impacted by the fire.
The idea of eating the same buffet food
every day in a large humid, hot, sandy tent
turned us right off. Our enquiries had led
us to believe that there was no impact
from the fire - this came directly from the
resort. Wrong! Some of the services have
been moved to normal rooms, but they are
not a direct replacement or a valid
comparison. Because of that we feel totally
deceived. We won't be going back and we
hated it while we were there - our
complaints fell on deaf ears.

However, like most others we did enjoy

the hospitality and the facilities that were
operational, especially the outdoor
activities.

But my advice for you, dear reader, is to

make sure that the various facilities that
were impacted by the fire are
appropriately restored and check the
nature of the food service if food has any
passing interest for you. if you are in any
doubt, then go somewhere else
1 AUSTRALIA BRSIBANE FAMILY Some of the meals looked the same the
next day as what I saw at dinner. Do not
eat the salads as they are bought out again
the next day. We had the all inclusive
which was ok but useless when you are so
sick you cannot eat or drink anything.
Some of the staff are very nice, we played
the volleyball but as the sand on the court
is straight from the beach it has shells,
coral, rocks all through it and twice I saw
bad cut knees etc from people falling on
the sand. A sieve, Naviti not good to play
volleyball with coral and sharp objects in
the sand! The disco is outside near the
pool playing until 1am (most of the rooms
are in this area) very noisy, hard to sleep,
many people I spoke to at the pool also
very upset by the noise. After the disco at
1am we had drunk, all inclusive customers
partying into the wee hours screaming,
and acting like idiots. The Naviti staff do
not seem to worry about this sort of
behaviour and it continued for many
nights. Be aware that this resort is in
building stage and construction noise will
be an issue if you stay at this time. We had
hammering digging starting at 7 am when
we stayed. I totally agree with the review
from kimandkidsX7 on the 23 Jan 13. If you
are looking for a good resort in Fiji do not
go here, pay a bit more and go somewhere
else. I will never never go back here again.
Angela from the resort do not bother
putting your usual repetitive response to
this review, I spoke to you in person during
our trip and you were the most unhelpful,
worst staff example for the resort
1 AUSTRALIA AVOCA BEACH or having fun in the restaurant. People
were catching taxis to take their children to
the doctors. One family with 4 children all
of whom were ill had to have one of their
teenagers given injections so that could
stop vomiting so they could leave the
resort. People were at reception arguing
over bills and incorrect charges and still
new healthy people were arriving.
I strongly believe that the resort should be
closed down and completely cleaned. All
guests should be moved at no extra cost to
the Warrick if they booked before
November. The Warrick was not full so
staff could be shuttled there to work at the
sister hotel or they could clean the germs
from the Naviti. If this amount of illness
was occurring in Australia the health
services would come in and shut it down. I
feel sorry for the friendly, beautiful Fijian
staff but believe in the interest of safety
the Company could employ them at their
sister hotel and really work on
reconstruction. See my photos. Note the
danger tape and metal props. It is
disappointing that the Internet sites such
as Travel Online, The Naviti and others still
have photographs and videos up of the
non-existent buildings. If you are still
reading this review you are probably
wondering how I have time. I have been
home five days now and I still have
diarrhea and cramps if I eat. I have time
because I dare not move to far from my
bathroom.
My photos speak for themselves and were
just taken on a cheap compact camera
1 AUSTRALIA SYDNEY FAMILY

Severely Disappointed
I stayed at the Naviti in December last year
after they had a fire in one of the main
sections of the hotel so this could have an
impact on my opinion however I found
most of the hotel staff disinterested, the
restaurant and food quality non existent
and the kids club severely lacking. The
breakfast buffet was the highlight of our
stay. As a single parent I was looking
forward to enjoying the perks of the kids
club however arrived to find it had been
burnt down and what was on offer did not
meet any expectation to the point my child
stayed with me the majority of our stay. As
there was only one restaurant the option
of buffet or chinese food after about 3 days
grew tiresome and boring. Upon checking
out at 5am I had to carry my own bags and
sleeping child to reception. I would not
recommend this hotel/resort until all
facilities are back up and in full working
order and even then I would be a bit du
1 AUSTRALIA FAMILY

Dangerous - should not be operational

I stayed at the Naviti arriving 30 December
2012. Prior to departure we had been
informed that a "small fire" at the resort
had done minimal damage and that
comparable arrangements had been put in
place. Absolute fiction, the fire took out
the heart of the resort - all but one
restaurant, the spa, the gym and access
ways to the pool, beach and reception are
gone. No measures had been taken to
fence off this burnt area, directly behind
reception, it was littered with debris - an
accident waiting to happen for an excited
toddler/child running past. It took almost 2
hours to check in, the rooms had no hot
water, no tv and no telephone. The
temporary restaurant was a mosquito filled
marquee with a dirt floor. Buffet food was
left unprotected in the head and humidity,
with several stray dogs eating scraps just
outside and tubs of water to rinse plates
clean. We left the next day. In summary,
the Naviti was dangerous - both the site
itself and the total lack of hygiene in the
temporary restaurant. We went to the
resort in good faith on advice that it was
fully operational, only our persistence got
us moved to the Warwick
1 United King London family

Very Disppointing
We were booked into the Naviti for New
Year. We were aware of the fire prior to
our departure and were advised by our
agent that we would be moved to the
Warwick Resort instead. This was
notwithstanding we were told that it was a
'minor fire' and the resort would be fully
repaired by the time we arrived. This did
not happen. All the major restaurants were
destroyed by the fire, except the Chinese
restaurant. The hotel has set up an
outdoor tent for dining, which was
exceptionally hot and more akin to
camping then dining at a 4 star resort. The
food was also of a very poor quality. We
were accommodated in the wing which
had no telephone and tv due to the fire,
and our room had no hot water. Needless
to say after one night we demanded to be
moved to the Warwick, which we were.
We are not sure why the Naviti is still
operational, and recommend that it be
closed during the rebuilding effort as it is
definitely not the 4 star resort that it
advertises itself to be
1 AUSTRALIA BRISBANE FAMILY

Disappointing stay at Naviti

stayed over the new year with the all-
inclusive deal. Found the food to be very
dissappointing same everyday very hard to
enjoy your meals when sitting in a hot tent
to eat with butter you want to spread on
your bread roll is melted to water ad drinks
being bought to you are poured out of the
bottle hot with ice that has melted already.
Arrived around 8.30am no offer of cool
drink after 2 hour bus trip to resort, taken
to room once again no cool drink water in
room discvered phone and air con not
working. Took half the day to get another
room arrive at room to see not enought
beds ,bed needed did not arrive to 9.30 at
night after having to ring and request for it
once again. Kids club was a waste of time
not even worth talking about. Have been
to Fiji on 2 other accassions staying at The
Outridger runs rings around Naviti should
of stayed there.
1 Couples Very disappointing
Stayed threw the new year they gave us a
room right next to the construction room
104 we had workes staying in every room
around us above us and beside our room
the ones above we're loud at night and our
room smelt like a slight sewer smell like a
line broke. The phone was not working so I
looked and found that the cord was frayed
and not even connected. Also no tv, we
celebrated New Years there for 140 per
person and the food was barely edible and
the entertainment was weak at best . 1 last
complaint the beach and water are like
land mines dangerous creatures like sting
rays lion fish and tiger shell stinger around
ever turn shoes are a must. With all that
being said we found some gems here the
snorkeling is good in high tide and the
Chinese restraunt is good but service is
extremely slow 2 waiters for 1 restraunt is
inadequate . The best was meeting our taxi
driver PAL who gave us a tour of the town
and of his village if anyone visits this hotel
or the Warwick I would ask for a PAL the
taxi driver tour his number is 6530095 he
does airport pick ups to! Make sure to ask
to see his village and meet his family they
are a fresh delight and our favorite part of
the area we spent 10 days here and if you
want a average adventure go with the
hotel but if you was a true local and
educational experience about the towns
and culture go with PAL even shopping is
better we will explain what everything is in
the market and stead you away from the
tourist traps
1 New ZealandAUCKLAND Couples Morning, we awoke to someone trying to
come into the room - It was the cleaners,
as they assumed the room was empty, we
had not put any signs up to say "make up
my room". The staff at Naviti were friendly
by all means. However when it came to
asking them questions specific to buffets,
times, or pretty much anything, their
attitude changed. And this was very
disappointing. Lastly the evening of our
final night there, we had come in late after
a long drive around the country, and the
room service was appalling, they got our
order wrong and had a bad attitude
throughout the conversation while making
an order. That same evening we contacted
the evening manager and expressed our
concerns and said a Manager will contact
us tomorrow morning to resolve the issue.
However this did not happen.

We went directly to the concierge manager

after checking out. The Concierge Manager
stated she would like us to write down the
complaint - I wrote a two page essay on my
experience in hand writing and gave it to
her, explained that I was not happy with
the treatment we received and also not
happy with being overcharged for a room
which clearly was not an ocean view room.
She stated she would escalate this further
and someone should be contact with me
immediately, it has been three days now
and still no response. I feel Naviti has
seriously let us down, and only hope that
they can keep up with their great service
as stated by others in Trip Advisor
1
Department Section What was good What was bad
All departments Landscapers , Food Can’t believe we went there
and beverage, it was a waste of time and
Housekeeping money very very
Disappointed.

Food and Beverage, Front

Restaurant and bar There is some nice scenery,
but this is overshadowed by
the poor customer service
and also poor food quality.
Better value for money
elsewhere. Won’t be
returning here. Poor
customer service in
comparison to previous
resorts I have stayed at also.
Looking forward to checking
out and checking into
another hotel tomorrow.
Food and Beverage Restaurant and bar, High price of food and drink.
Reception, Pool area, Misleading guest with price
Spa of transportation and
development funds.
Unsupervised pool area.
Unhygienic food service
interms of untensils.

Media and Marketing. All departments of The Staffs were good What was shown on the
the resort and friendly website was totally different
from what was experienced
by the guest.
Food and beverage. Restaurant. The view of the resort. The food was bad as
Front Desk. Reception. Rooms. Handful of staffs were mentioned only rice and
Housekeeping. Pools good. salad. The internet
Recreational area connectivity was bad, the
guests were charged twice
the amount. The pool was
dirty. The room was leaking
even though the guests were
transferred to the other
room. The receptionists
communication skills was not
appropriate.
Food and Beverage. Restaurant and Golf Naviti is a family resort The staffs were unfriendly.
Recreational areas course Very poor customer service.
Recreational area was not
looked after well. The food
prices are very high, the
items are not value of the
money paid.
Food and Beverage. Restaurant and Staffs are not attentive to
Recreational areas. Bar.Sports details. Staff communication
Front desk. equipments. skills was not up to the
Receptionist. expected standard.
Misleading public with the
actual website. Food prices
does not match with the
actual food.
Food and beverage. Restaurant and Lovely pool. Friendly Advertising exaggerated
Diveshop snorkelling area service. Clean and promises such as use of
comfortable rooms. We snorkeling equipment
paid for the all-inclusive included, however it was
package. The food in subject to an hour. Poor
the specialty food quality in buffet.
restaurants was Unhygienic food practises for
delicious. example keeping milk for
longer period of time.
Housekeeping. Food Beddings. Restaurant The bed was infested with
and Beverage and Bars bedbugs. The food was cold.
The beer glasses were not
sterilized properly. Snacks
are so expensive. No
activities for kids.
Food and beverage Restaurant and bars The food was not at guest
expectation. The liqour is
very expensive.
Food and beverage. Restaurants. The surroundings The food was unhealthy. The
Housekeeping. Front Housekeeping. room was not cleaned
desk. Operations Reception properly. The
Manager communication skills of the
staffs are really
improfessional. The food
prices are expensive.
All departments Overall Staff. Food The staff is really The place is full of germs.
and beverage. friendly and the The food is terrible. The
Entertainment. Kids location is very tropical surroundings are not well
club. kept. Pools are not cleaned
Diveshop.Housekeepi on a regular basis. Kids club
ng is dirty and smelly. Diving
equipment was dirty and
lastly, the vessels for sea ride
was so dirty to travel on.
Food and beverage. Restaurant and bar. Poor customer service. The
Guest activities. Dive shop. restaurant and bar took time
Reception. when serving food. Most of
the services advertised were
not offered at the resort or
was not available in all
inclusive package.
Front office. Food and Reception.
beverage. Recreational Restaurant.Dive shop
areas
Staff were not cooperating,
they were not helpful. The
guest was locked out. First
Aid kit was expired.
Miscommunication between
staff.
Food and beverge. Bar and reception Alcahol was home made. The
Front office. guest got sick. The
receptionist was rude
All departments Restaurant and bar. The food was bad as guests
Dive shop. had gastritis, staffs have
Reception. stubborn face, very far from
Recreational the airport.
Housekeeping. Food Housekeeping and Pillows were stinging and
and Beverage Restaurant food was horrible

Rooms division Housekeeping Stinking pillows

Landscape areas Resort surroundings The guest had severe allegic
reation
Food and beverage Restaurant and bar Staff The room was not ready.
Rooms were allocated in
noisy areas for couples.Staffs
are not communicating well.
Front office. Food and Reception. Rooms not cleaned on time.
beverage. Restaurant and bar. Food and drinks are
Housekeeping Housekeeping expensive. Very mininmal
medical service.
Food and beverage , restaurant and bar, Unprofessional staff, guests
Housekeeping room service were served uncooked meat,
torn towels were given to
the guest to use, staff do no
know how to serve beer,
over priced items

Maintenace Water Water pressure wasn't

sufficient
Front desk, food and staff communication, Staff did not show
beverage and restaurant, room professionalism, all inclusive
housekeeping service package yet still charged
extra for breakfast, food and
beverage were overpriced,
rooms were not ready on
time
Front office, food and Front desk,
beverage,housekeeping restaurant, room
and activities service, kids club
The gardens of the staff were not friendly, Guest
Naviti were beautiful had to find his own way to
maintained the room, Food and
beverage team were not
prepared as they were under
staffed, kids club was dirty
suervisors do not attend to
children
Activities, Food and restaurant and bar The food was tasety, Bar staffs were really slow in
beverage, front office service, front desk, Food and beverage serving. Dirty dishes were all
golf course, tennis service was good yet on the table, staff were
court very slow, The gardens unfriendly and grumpy
looked neat
Food and beverage, RESTAURANT, ROOM The surrounding is neat Misleading information. The
housekeeping, SERVICE room smelt like urine and
the room was full of
mosquitoes. Food is
overpriced
Food and beverage, restaurant and bar, The room was spacious Limited food choice. Bar
housekeeping, activities room service, service took time. Staff are
swimmimg pool rude. Wahroom was dirty.
All departments Front desk, Unresolved room booking
restaurant, room issues, unexpected charges,
service bar and drink wait times
were beyond ridiculous (and
at times there was no
service), inconsistent rules
around inclusions and drinks,
buffet rations for the boys,
and signing a docket for
absolutely everything was
painful. They were also
incredibly unaccommodating
when we requested small
child friendly dining
equipment (plastic or other
options).
All departments Hotel staff friendly the Buffett and nothing was
Gardens are well replaced. Only one
maintained restaurant to eat at as the
Activities well executed other was burnt down. There
during the day only is however a Chinese and
Golf good small range, Italian which you pay extra
tip bring own balls as for which was good. Well
they are not free but worth it when you are
not expensive either. starving.
Chinese and Italian No where to sit of an
restaurant which you evening unless you want to
pay extra for are good. sit back in the restaurant,
evening entertainment is a
tv with non stop rugby
manipulated by staff.
Accommodation, room was
infested with mozzies and
ceiling was covered literally
in black mould. Debris and
hair still on the floor from
previous tenant. We did get
an alternative room but still
very low standard.
To far from anywhere and
sight seeing.
Football pitch in disrepair,
tennis courts in need of
repair, WHS issue when u sit
on podium as legs breaking
and they’ve propped up with
loose wood.
On check out check your bill
as we had been incorrectly
charged imported drinks that
we DID NOT have, refunded
but took 2 months and lots
of emails.
All departments So many issues with all
inclusive packages
Front office , food and Front desk, No customer service, Food
beverage, activities restaurant and bar was terrible, rooms were
and housekeeping and room service dirty, property needs to
upgrade
Front desk, food and Restaurant, rooms The resort itself is nice Room service was not done
beverage and service, front desk enough with great on time. Wrong orders given
housekeeping views of the sunset to guests. Extra charges
each night, it also has a were levied to guests,
great supermarket if Miscommunication with
you have forgotten or staff.
need pretty much any
supplies. There is also
plenty of water sport
equipment
Front office , food and Front desk, Staff were friendly Overcharged food and
beverage, activities restaurant and bar drinks, bills.
and housekeeping and room service Miscoummincation
Housekeeping. Food Room sevice. Room was dirty. Golf course
and Beverage. Maintenance. was rough. Food was cold.
Maintenance. Activities Snorkelling. Guest didn’t get time to
Miscommunication enjoy snorkelling. Items such
as shampoo and shower gel
was not replished. Correct
number of towel was not
given.
Housekeeping, Front Room service, Front The food was good Miscommunication between
office, food and desk, restaurant and staff. Right room was not
beverage bar given to the guest. Have to
wait hours and hours at the
bar to get a drink
Housekeeping and Room service and Room was not serviced on
Front office front office time. Miscommunication
with the staff. Charged extra
for donation without
informing.
Activities Swimming pools The swimming pools were
full and dirty.
Food and beverage. Restaurant and bar. The pool is good The food is cold. Prices for
Housekeeping. Front Kids club. Billing food and beverage is
desk. Maintenace. issue. Aircon issue. expensive. Aircon was not
Activities working. The guests
daughter got sick. The kids
club has minimal activities.
Food and beverage, Restaurant , laundry The recetionist was rude to
housekeeping and front service and reception the guest. Guest clothes
office were stolen and waiter
refused to clear table upon
guest request.
Food and beverage and Restaurant and The room was spacious The staff ignored the guest
activities activities booking and kept ringing
that the reservation was not
made when it was made
actually. The activities team
ran out of snorkeling gears
all the time when asked.
Food and beverage, Nanuku restaurant, the staff were friendly restaurant staff were rude.
Front desk, Activities reception and pool Lady at the reception was
area rude and pool was over
crowed with children and it
became dirty
Food and beverage , Nanuku restaurant, Check in itself was
front office, activities reception and pool fantastic and easy as
area was the check out. The
greeting and ambiance
was brilliant. The front
desk staff, porters, the bar staff at the pool area
cleaners, gardeners, and the bar staff, cooks and
maintenance and wait staff at the restaurant
restaurant staff from Nukunuku could not have
both the restaurants been less interested or less
Talei and Bamboo were attentive if they tried, and
all absolutely amazing absolutely down right rude
and gave us a positive offering little to no
experience we had hospitality service. We found
expected from Fiji and on numerous occasions they
its people. would either leave us there
just standing or simply just
grunt; this too was evident in
the wait staff and check in
staff at Nukunuku and also
the towel and activities desk.
(also noted by many
disappointed guests one of
which a family who literally
stayed 3 hours before
demanding a refund due to
the lack of service). One staff
member in particular at the
pool bar was beyond rude, I
would even go as far as
saying the rudest person I
have ever encountered in
hospitality/hotels and we
have worked in hospitality
and travelled to many
places.
All departments All departments of The pool is large and a The staff are rude and
the resort great spot to cool dismissive and treat you as
down. The sunsets on you are almost a complete
the shore were inconvenience to them.
spectacular and had a
beautiful backdrop with
the palms and
surrounding
mountainous views all
around. Only nature
provided sweet relief.
Food and beverage Nanuku restaurant It was hard to get a anchored, so could be picked
booking at the two up and carried out of the
restaurants open for room if someone was
dinner service only. The inclined.
meals we had there • Staff are incredibly rude,
were ok. will walk off or start talking
to other staff about other
matters mid conversation.
* The golf course is nothing
special and poorly
maintained with dead toads
and animal droppings
everywhere.
• The checkout bill was
wrong twice. We were
charged for a $10 hospital
donation (that we never
agreed to or were advised
of), a $2.50 telephone call
(that we didn't make) and
$20 internet access which
we didn't use. When we
queried this we were told to
mark off what we didn't
agree to and they would
print a revised invoice. This
revised invoice had these
items removed but had an
additional item of $40
internet access (that we
apparently accrued whilst
talking to reception). We
pointed this out and finally
received the correct and
final invoice. No apologies
were made for the above
mentioned.
Food and beverage Restaurant and bar the activities was good The food hygiene here is
disgusting and made for an
anxious stay.
Rooms division Beddings. Restaurant The rooms are a little Bedbugs
and Bars tired but functional and
appeared clean.
Food and beverage Restaurant Customer service was
pathetic
rooms division and ROOM AND Rooms -average, not the
food and beverage RESTAURANT cleanest rooms I have stayed
in and small. If you stay in a
ground floor room, be
prepared for a lot of noise
from people moving around
and dragging chairs across ...
leaking air conditioner and
hot water doesn't last to
long.
Customer service customer service in service was pathetic
all departments

Food and beverage customer service in The grounds are The customer service was
all departments beautiful, our room was not as aspected by the guest.
also nice. We had ants
for the first 2 daus until
i finally met a lovely
cleaner that left a
bottle if mortene
All departments Restaurant, front Resort is pretty standard
desk,rooms and some rooms/wings are run
compound down & could use
maintenance, the stairs in
some wings are wobbly and
we didn't feel safe walking
up. The deck over the pond
next to reception requires
URGENT attention we found
several other areas that are
close to breaking and told
staff who didn't care..The
food is nothing special,
buffet breakfast&lunch
basically same everyday
dinners vary slightly
depending on theme..
Food and beverage, Restaurant service nothing Terrible service, food drinks
rooms division and untidy room and no atmosphere at all.
The room smelled damped
and so did the bed linen.
All departments Food and beverage, nothing The guest had severe allegic
housekeeping and reation. The room was
front office mouldy. The staff had bad
communication skills.
Food and beverage. Restaurant and pool Restaurant food was
Activities staff staff pathetic. Activities staff were
rude

Food and bevarge Restaurant and bar Porters service was nice Food not good unless you go
to one of the Al Carte
Restaurants.
Rooms division Room allocation The room was not ready.
Rooms were allocated in
noisy areas for couples.Staffs
are not communicating well.

Hotel service Resort customer nothing The room was not ready.
service was not as Rooms were allocated in
aspected. noisy areas .Staffs are not
communicating well.
Food and beverage Restaurant prices nothing The price for alcahol was
expensive.

Food and beverage, Restaurant and bar. The staff had rude
Rooms division and Housekeeping and communication and
Front office front desk. Resturant and bar food was
not up to expectation. Front
desk staff are not attentive
to details.
Customer service and The staff communication was
building maintenance rude and the buildings need
maintenance

Customer service customer service in 15% of the staff were

all departments approachable while the rest
were not.
All departments The staff lack The food was not at guest
communication skills expectation. The liqour is
very expensive. Food took
time to come to table.
Food and beverage. Restaurant and bar. Food was terrible. The staff
Customer service is not Customer service is lacked communication skills.
as expected. not as expected.
Food and beverage. Restaurant and bar. Staff customer service was
Rooms division and Housekeeping and very poor. The compound
activities pool staff was very dirty and the
restuarant felt so
unwelcomed.
All departments Restaurant and bar. The guest had customer
Activities. Front desk. service issue and the room
was tiny. The buffet was
average and unhygienic. This
stairs was hazadrous as it
was shaking it would have
result in accidents.
Food and bverage. Restaurant and bar. Some staff were Terrible bed. Big saggy
Rooms division Housekeeping friendly. mattress which they won't
change when you request.
All inclusive meals from
buffet are pretty awful. The
other two restaurants are
better but not great.
Service is friendly but mostly
extremely slow. Bar tenders
will ignore you and slowly
serve. It's pretty frustrating
most of the time.
The place is run down and
definitely not worth the
money you pay.
Front office Reception The receptionist was rude to
the guest.
The management The management of The guest were not
Warrick evacuated on time and some
were left endangered and
even inhaled smoke from the
fire.
Food and beverage restaurant and bar The guest enjoyed The guests were tired of
activities eating the same buffet over
and over again in sunny and
humid weather.
Food and bevarage Restaurant and bar The guest had complains
about the food that was
being used as breakfast the
next day.
All departments All departments of overall the resort had
the resort customer service issue.
Food and beverage restaurant and bar The staff had rude
communication and
Resturant and bar food was
not up to expectation. Front
desk staff are not attentive
to details.
MAINTENANCE, The fair area was not unhygienic food practises.
HOUSEKEEPING AND closed. The room The staff lacked customer
FOOD AND BEVERAGE was not clean and service.
the food was left
uncovered
resort environment majority of the The guest wanted to be
amenities were transferred back to warrick
destroyed in the fire because of hazardrous
environment of Naviti due to
fire.
FOOD and beverage restaurant and bar The guest had to dine in a
tent and it was unpleasing.
All departments Each department ha The taxi driver who There arent enough facilities
issues. showed the guest in the room for example tv
around. and telephone. There was
not much activities to be
done and the food was
terribel.
food and beverage. Restaurant and bar. Customer was nice. The food was left
Housekeeping Room service. unattended and it was
unhygenic. The
housekeepers barged in
assuming that the room is
empty.
Recommendations Gap Additional Rating
Staffs need to be GAP 4. What was
trained on how they shown in the
communicate with advertisement via
guests in terms of media was
verbal exaggerating
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
and also staffs.
Thirdly, theshould
The staffs resortbe GAP 1. What was
should be
trained to cleaned
meet expected from the
and sanitized more guest was
customer
often it was used to different from
expectation.
be before The
Secondly, of virus
chefs what was recieved
outbreak.
should be judged on by the guest for
a weekly basis on example, the
their cooking skills as guest expected
food as a major the drinks to be
aspect of a place. Bar made and served
tenders should be at a appropriate
timed when making time however it
drinks. took more than
the required time.
First of all I would GAP 4. What was
recommend guests shown in the
to check their bills. advertisement via
Secondly, train staffs media was
on how they can exaggerating
approach guest in
afriendly manner.
Inform parents
during checkins on
which pools the kids
should be using or
set up sign boards so
that guests are
aware of
tresspasses. All
serving equipments
and plates should be
clean and hygienic so
that guests feel safe
when they're eating
at the resort.

The staffs should GAP 4. What was

clean and keep the shown in the
resort neat and tidy. advertisement via
media was
exaggerating
I would recommend GAP 3. The guests
that guest should had expected the
check reviews about staff to solve the
a resort before issue of internet
booking. The staffs conectivity,
should check their however it is the
amenities before guest who had to
checking in guests solve the issue
like rooms. Clean the themselves. Thus
pools. Staff they were
communication is charged twice the
very important to amount.
improve guest
experience. Kitchen
staff should wear
hair net and gloves
when cooking or
serving food to avoid
any infection in food.
Also clean all surface
of cooking place.
Visit the website of If you don't have
the resort before kids with you, stay
checking in and read away from the
tripadvisor reviews. pool region.
Resort should
consider their prices
of food if they are
selling worth the
price. Staffs should
be trained on how to
communicate and
give facial
expression. The
grounds men should
keep checking the
golf course for
smooth play.

GAP 5
I would recommend Gap 3&4
that staffs should
work on their weak
points and train
themselves on how
to behave in
different types of
environment.
Read reviews of all GAP 3&4
section maybe from
all booking sites to
get the actual
picture before the
resort. The staffs
should be
considerate when
serving food.
Especially when
serving days old item
expecially milk. The
resort should have
proper equipment
and give thorough
information to avoid
guest
disappointments.
I would recommend GAP 3
the guest to take
feedback from family
and friends who
have been here
before. The
housekeepers should
check their bed
before issueing the
room. The serving
glasses should be
sterialized well. The
chefs should
understand the
demand of guests
and not serve food
cold. The waitress
should make sure
there are not any
flies near buffet
table.
The resort should GAP 3
look at it's menu
options and liqor
pricing as it is very
expensive.
The resort should GAP 1.
train their staff on
their communication
skills. Review guest
food and chefs
cooking skills.
Housekeepers
should have a
checklist to ensure
everything is clean
and appropriate.
I would recommend GAP 5
the resort to check
on their products
they have to offer
and ensure that they
are of consumer
expectations. Be
hygenic all the time
especially during the
virus everything
should be clean and
up to date. The food
should be covered at
all times. The
beverage attendent
should make sure
that everything is
neat an tidy.
Staffs need to be GAP 3
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
Staffs need to be GAP 5 Book ocean view
trained on how they room
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
Staffs need to be GAP 5
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department.
The doctor should be
available all the
time. All information
about alcahol should
be writen on the
bottle.
Staffs need to be GAP 4
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department.
Food option should
be reviewed as well
as entertainment
and sporting
equipments.
Housekeeping staffs GAP 1
should change the
pillow once its starts
to get mouldy.
Repair the broken
items.Wear
handgloves while
serving food. Also if
you have sinus stay
away from the food
area.

Housekeeping staffs GAP 1

should sun out
pillows so that it
wont sink.
Be very careful when GAP 1
touching any plant
or eating aything
you're not aware of.
Secondly staffs
should communicate
with guests in a
friendly manner.
Staffs need to be GAP 5
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department.
Staffs should
consider their way of
service.
staffs need to be GAP 5
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department.
Reconsider food and
beverage price.
Staffs need to be
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department

GAP 5
Maintenance staff GAP 1
should look into such
complaints and
figure out solutions
in the meetings and
also they should
report to such issues
immediately.
Staffs need to be northern end has
trained on how they newer rooms
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department

GAP 1
Staffs need to be GAP 1
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
Staff need to be GAP 1
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
staff should provide GAP 3
accurate information
to guests and
housekeepers should
clean the room
properly.
Staff need to be GAP 3
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
staff need to be GAP 5
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
Staff need to be GAP 4
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
Staff need to be GAP 5
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
Staff need to be
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department

GAP 5
Staff need to be GAP 3
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
Staff need to be GAP 4
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
Staff should provide
accurate information
to guests and
housekeepers should
clean the room
properly.

GAP 4
Staff need to be GAP 1
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
Staff need to
communicate with
guests and explain
them about
deduction.
Housekeepers
should clean the
room on time.

GAP 2
The management GAP 1
should look into this
matter as to clearly
state which
swimming pool
belongs to which age
group.
The management GAP 1
should look into the
matter and review
the price and look at
the buffet
equipment to check
if the food is
warming properly.
Have more indoor
activities for kids
club.
Staff need to be GAP 4
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
The staff should be GAP 2
well informed about
the activities going
around. Secondly,
the management
should buy
snorkeling gears that
is enough to use at
one time.
Staff need to be GAP 1
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
Staff need to be
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
Staff need to be GAP 5
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
Staff need to be GAP 1,2,3
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
The staff should GAP 1,2,4
make sure that the
food is covered and
they follow all
hygienic protocol
when serving guests
The housekeepers GAP 1,2
should sun out beds
when there is less
number of guests
Staff need to be GAP 1
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
Staff should check GAP 1 AND 4
the room before
giving it to the guest
and secondly the
management should
review their menu
on 3 months basis so
that they can know
what they are
providing for guest is
sufficient and
enjoyable.
Staff need to be GAP 1
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department

The resort needs Gap 1

staff training in
terms of
communication.
The manangement Gap 1 AND 4
should consider
repairing all those
places and also
review their buffet
menu
Staff should be GAP 1 AND 2
trained on customer
service and new
sheets should be
bought in order to
avoid mould.
Staff need to be GAP 4
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
Staff need to be GAP 1 AND 2
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department

Food and beverage Gap 1 and 2

management should
review their food
menu.
Staff need to be GAP 1 AND 2
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department

Staff need to be Gap 1 and 2

trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
The management Gap 1 and 2
should review their
price and customer
service.

train staff to be GAP 1 AND 4

attentive to details
Staff need to be GAP 1 AND 2
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department

Staff need to be GAP 1 AND 2

trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
staff need to be GAP 1 AND 4
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department.
secondly, they
should review their
food menu.
staff need to be GAP 1 AND 2
trained on
communication skills
and secondly the
management should
review their menu
on monthly basis.
staff need to be GAP 1 AND 2
trained on
communication skills
and secondly the
management should
review their menu
on monthly basis.
The maintenance GAP 4
department should
have thorough check
on which part of
resort needs
immediate
renovation. The
managements
should review their
meals on monthly
basis. And staff
training for customer
service should be an
essential.
Staff need to be Gap 1 and 2
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
and also the
amenities changes
that needs to be
done in each
departmet.
Staff need to be GAP 2
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
The management GAP 1 AND 2
should have proper
evacuation plan and
make sure that it is
followed by the
employees all the
time
The management GAP 1 AND 2
should review their
menu for guest
satisfaction.
management should GAP 1 AND 2
be considerate while
serving the same
food next day as
there are guests who
monitor such things
and it leaves a bad
immpresion on the
resort.
Staff need to be GAP 5
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
Staff need to be GAP 5
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
Staff need to be Gap 1 and 2
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
The resort should be gap 1
buit properly before
it takes guest check
in.
The management Gap 1 and 2
should repair all part
of the resort before
checking in more
guests.
Staff need to be GAP 1 AND 4
trained on how they
communicate with
guests in terms of
verbal
communication and
facial expression.
Secondly, Every
month there should
be general staff
meeting where the
supervisors and
managers discuss
the performance of
each department
The management Gap 1 and 2
should review each
and every aspect of
their resort inorder
to generate positive
reviews from
tripadvisor.