Job Aid

Adding a Case

Step Action
1. Begin by navigating to the Add Case page.

Click the HR Help Desk link.

2. Click the Add Case link.

3. Use the Add Case page to request for changes to your personal or professional
information.
4. Click the Case Type list.
5. Click the Change Request list item.
6. Click the Category list.
7. Click the Employee Management list item.
8. Click the Specialty Type list.
9. Click the Personal Information list item.
10. Click the Detail list.
11. Click the Update Personal Information list item.
12. Click in the Problem Summary field.

13. Enter the desired information into the Problem Summary field. Enter a valid value e.g.
"Update Home Phone Number".
14. Click in the Problem Details field.
15. Enter the desired information into the Problem Details field. Enter a valid value e.g.
"Can you please update the home phone number to 650 650 0425.".
16. Click the Submit button.

17. Click the OK button.

18. You have successfully added a case.

End of Procedure.

Date Created: 11/04/2011 21:56:00 Page 1