Opening Greeting for incoming calls

Welcome to PEL, how may I assist you

For HOLD
1. Main apky order ka status check kaar leti/leta ho. Please line pa rahiye ga.
2. Main ap ky product ki information check kaar leti / leta ho. Please line pa rahiye ga.

Ending Greeting for incoming calls:

PEL call krny ka shukriya, call k baad call ko rate kijye ga take care Allah hafiz.

Opening Greeting for incoming outbound call:

Asslam-o-alikum, PEL Electronics sa Adnan baat kar raha hon, apna -------- ka order place kia tha, apka
order confirm hai? (If yes) apka order confirm kr dia gea hai ,4 working days main ap taak deliver kr diya
jae ga.

These things need to be confirm on every confirmation call

1-Installation
2-Ground floor

Ending Greeting for outgoing calls:

Ap kay keemti waqt ka shukria, take care Allah Hafiz

Greeting for Feedback calling:

Asslam oAlikum! this is Adnan from PEL, ap na ek order place kia tha jo k ap ko deliver ho chukka hai, ap
services sa satisfied hain?

Thank you for your quality time/ ap k keemti wakt ka shukria, take care Allah hafiz
Greeting for Canceled order calling:
Asslam oAlikum! this is Adnan from PEL, ap na ek order place kia tha or payment debit ya credit card sa
ki thi, lkn payment process na hony ki waja sa order cancel ho gea hai, agr order CASH ON DELIEVRY krna
chahty hain to main ap ka order dubara sa place kr deta ho.

Ager customer ap sa pochta hai k main CARD sa pay krna chahta ho to ap un ko kahy gy k ap ko order
dubara place krna pary ga wahan ap credit sa pay kr skty hain

Thank you for your quality time/ ap k keemti wakt ka shukria, take care Allah hafiz

AC’s General Questions:

1. SEER
2. Running current
3. warranty
4. Longest Air flow
5. height and width

Refrigerator General Questions

1. Size in cubic
2. warranty
3. Height
4. low voltage
5. required stabilizer
LED General questions
1-Smart or simple

2-Resultion quality

3-VGA port

4-Installation

Micro wave oven General questions

1-Size/ Capacity

2-category

3-Button or simple

4-warranty

Deep Freezers

1. Size in cubic
2. warranty
3. Height
4. low voltage
5. required stabilizer

Water Dispenser

1. Max. cooling
2. Interior made of
3. Weight
4. low voltage
5. compressor warranty