ASSIGNMENT 2

FALL 2020, CARE 91

Date of submission: WEEK 6

NAME: ……Tamanna………………………….

ID: …4300289…………………………………

ASSIGNMENT TYPE: ESSAY

TOTAL CONTRIBUTION: 10%

TOTAL MARKS: 20

Rubric:

Item Marks Marks

obtained
Introduction 4
Rationale of 4
program
Accomplishmen 4
t
Skills 4
Career 4
aspiration
Total 20

LEARNING OUTCOME COVERED:

Utilize self-assessment tools and techniques to identify skills, abilities, strengths,
and weaknesses

CARE 91
 Assignment #2 – 10%)

Self-Assessment
Guidelines:

Make sure you have completed the assessments on pages 4-19 in your copy of “Get a job”
workbook before attempting this exercise.

In paragraph format, answer the following questions:

1. Introduce yourself (Tell me a little bit about yourself, your academic background
etc.)
Answer. Myself Tamanna, my student id is 4300289. I am from India and after completing
my high school in 2017, I came to Canada to pursue my further studies in business field. I
took admission in Alpha International Academy, Scarborough in 2019 and I have been in the
field of customer service since 2019.

2. Why did you choose this area/program of study?

Answer. This is because I was already interested in this field, I got opportunity to learn more
about the economy of Canada, this study field could take me far to explore different
opportunities because business is everywhere and there’s a lot of scope in this field.

3. What will a potential employer find attractive about your current or past
accomplishments and/or education?
Answer. My Enthusiasm and eagerness to contribute to team success through hard work,
attention to detail and excellent organizational skills. Clear understanding of serving client's
needs and organizational development with keen understanding of elements of security and
customer service profession. Motivated to learn, grow, and excel in any industry.
Experienced Customer Service Representative with over one year of experience in multiple
companies. Excellent reputation for resolving problems, improving customer satisfaction,
and driving overall operational improvements. Consistently saved costs while increasing
profits are some skills that any employer would find attractive.
4. List your top 5 marketable skills, related to your area of study, and give at least one
example of how you have put each of them to practice. (You can include your
transferable skills and technical skills.)
Answer. Ownership: Powerful authority and the management includes taking charge and
inspiring others to accomplish specific goals on an individual, group and company level.
Having ownership and team management skills will imply that you can successfully oversee
responsibilities, plan, and organize variety of tasks, take care of issues, and resolve struggle,
settle on and execute choices and mentor others. Example- Many times while at work (Gas
Station) it happened that many aggressive customers came in complaining about car was and
asking to call manager, and in such situation when I was alone at the site I used to tell to such
customers that I’m the manager, talk to me and I resolved their problems many times and it’s
my belief that most of the problems could be sorted when you have knowledge and ability to
take ownership.
 Co-Operation: Collective working is an absolute necessity for any association.
Businesses need to see their staff cooperate toward the accomplishment of shared
objectives. Successful collaboration includes sharing credit and accepting
responsibilities regarding your own work, being open to the thoughts and
recommendations of your associates, building rapport with staff over all zones of the
business and setting up effective communication channels. Example- When short of
staff and going to work earlier that your shift hours, co-operating and understanding
the situation is the way that I co-operate in.
 Communication: Being able to communicate well is perhaps one of the most basic
employability skills. Verbal communication is about communicating clearly and
concisely with others, whether it is a customer or colleague. In the realm of work, you
will be needed to introduce data to a scope of crowds both inside and outside the
business. Not these individuals will have a comprehension of your work, so having
the option to speak with clarity, explaining your thoughts in a sensible, organized, and
powerful way is significant. Example- I keep developing my communication skills by
engaging myself into conversations with people everywhere and socializing with
them.
  Work Ethics: Having strong work ethics is a part of one’s own values. It is based on
a personal understanding of taking pride in your work because you want to, rather
than the rewards that you may receive. Demonstrating a positive approach to work
and being honest – as well as taking the initiative and caring about your co-workers –
are all factors that convey a strong work ethic. In addition, learning new skills,
showing a commitment to your employer and being responsible for your own work
even when things do not go as you planned, all illustrate a good work ethic. Example-
Being in customer service is a hard part and sometimes when other persons shows no
respect or values, we still must respect them.
 Time Management: Time management is the process of planning and exercising
conscious control of the time spent on specific activities to work smarter than harder.
It is a juggling act of various things that help you increase efficiency and strike a
better work-life balance. Improving your time management at work allows you to
enhance your performance and achieve your desired goals with less effort and more
effective strategies. Example- Being on time at work always.

5. What is your biggest career aspiration (now or for future)?

Answer. In future I would like to be a part of Human Resource team in any business and if I
work a little bit harder, I can meet the eligibility criteria for this job. Human Resource
Department basically require skills like general learning abilities (to identify current and
prospective staff requirements), verbal abilities (to contact potential applicants and arrange
interviews), numerical ability, clerical perception, social interest in speaking with job
applicants, methodical interest (preparing and posting notices and advertisements), and
directive interest. I meet the physical requirements for this job like limb co-ordination,
vision, hearing, and body position. Employment requirements for this job includes University
degree or College Diploma related to personal management such as Business Administration,
some experience in clerical or administration position, certification of CHRP (Certified
Human Resource Professional) may be required and some firms also provide apprenticeship
training. Establishment are found all over the world in public and private sector both. This
position is also progressive to specialist and management positions.
Tips:

 Computer type, no handwritten assignment please

 Font size: 12
 Font style: Times new roman
 Gap between the lines: 1.5
 Five to seven pages