Housekeeping’s cleaning responsibilities in front-of-the-house areas of the hotel

The front of the house, also called the FOH, refers to all actions and areas that a customer will be
exposed to during their stay at hotel, such as the lobby and dining area. Employees who work in the
front of the house should have excellent hygiene and adopt a professional, welcoming demeanor at all
times. That’s why keeping these areas clean everyday should be a top priority.

1.Entrance

Guests get their first impression of hotel from the entrance lobby. So proper and daily cleaning is
required in these areas. Normally cleaning is done at night.

2.Cleaning lobby area / front office

Hotel lobby should be clean 24 hours of the day. All lobby and front office areas like flooring, ceiling,
furniture, glass doors, glass window, ashtrays, fixtures etc.

Cleaning ashtrays

While cleaning the ash trays, make sure cigarette are not burning. After that empty it and return them to
the correct spots.

Cleaning all trash bins

Need to recycle the recyclable items from the trash and place them separately. Do pick up immediately
if any trash found on the lobby area.

Cleaning and disinfect telephone, Kiosk touch screen

Spray disinfectant on a dry cloth and clean telephone mouth piece, ear piece and telephone instrument.

Wipe the kiosk touch screen and remove finger print marks using recommended micro fiber cloth.

Cleaning stairway handrails

Apply cleaning solution and wipe the handrails.

Cleaning all glass surfaces and windows

Spray windows and glass surfaces with appropriate cleaning solution. Use a squeegee and pull down
from top to bottom.

Carpet and furniture upholstery vacuuming

Vacuum furniture arm rest, seat back and the area behind the seat back.

Vacuum all the carpeted area on the lobby / front house.

Vacuum under desks and other areas.

Mop and Sweep lobby floor

Sweep the lobby floor thoroughly and place appropriate signage to warn the guest before mopping.

weekly lobby duties

-polish furniture

-vacuum drapes or window coverings

-cleaning windowsills

-Dusting ceiling vents

-Dusting in high or hard to reach areas

-Cleaning carpet edges and baseboards

3.Lifts

Lifts must be cleaned at the time of day when it is least use. Also it must be displayed when cleaning is
carried out and necessary boards are required for the guests. Clean it using appropriate cleaning liquid
according to the wall material of the lift cabin. Keep the lift door open till the floor and walls are dried
completely. Finally spray clean air freshener.

4.Staircase

Staircase should be cleaned when there is less traffic.

5.Guest corridors

Carpets in the corridors should be vacuumed daily. The cleaning tasks of the guest corridors are as
follows:

- The wall skirting should be cleaned regularly.

- Any finger marks on the walls should be cleaned immediately.
- All the wall painting should be dusted everyday.

6.Banquet Hall

It is mainly used for conferences, weddings exhibition etc. So proper pubic area cleaning is required. The
cleaning includes mopping of floor, vacuuming of the floor carpets regular dusting of fixture and
furniture are required.

7. Health club: another hotel facility provided to the guest to exercise and work out.

The cleaning tasks of the health club are as follows:

 - Proper dusting of equipment
- Damp dusting of furniture
- Cleaning of glass and window panel
- Cleaning of carpet floor
- Removing of soil linens and replacing with the fresh linen for future use.

8. Swimming pool

Regular public area cleaning is required for the point of hygiene. If is not regularly cleaned , swimming
may become carriers of water borne diseases.

9. Spa

It requires a lot of attention and care when it comes to keeping the premise clean and tidy in order to
ensure that the health and safety of the customers. These specific requirements relate to the water and
equipment.
Housekeeping’s responsibilities in relation to cleaning administrative offices,
employee areas and housekeeping department areas
A.Daily office cleaning

- Dust furniture with a clean cloth treated with dust mop treatment polish as needed
- Damp disinfect telephone , door knobs
- Spot clean windows and sills with a glass cleaner
- Empty ashtrays
- Empty dust bin and replace liner
- Vacuum if carpeted

Weekly office cleaning

- Vacuum cloth furniture

Monthly office cleaning

- Damp dust all high surfaces with a cleaner disinfectant and a clean cloth
- Wash windows

B.Cleaning housekeeping department areas

Manual cleaning methods( which do not require electronic equipment)

1.sweeping

2.Dusting

3.Damp Dusting

4.Dust Mopping/ Dry Mopping

5.Mop sweeping

6.Spot mopping

7.Wet Mopping

8.Manual Scrubbing

9.Manual polishing

10.Spot cleaning
Mechanised Cleaning Methods ( which require electronic equipment)

1. Vacuum cleaning\
2. Spray Buffing
3. Polishing
4. Scrubbing
5. Stripping
6. Laundering
7. Dry cleaning