JOSE

MORA
CUSTOMER SERVICE SUPERVISOR

PROFILE EDUCATION
Seeking an office manager position in a Cerritos College
fast-paced atmosphere to apply the skills 2018 - 2020
and knowledge gained through five years Graduated with a 3.0 GPA and obtained a degree in Communications.
of experience in related roles, including
customer service, professional California State of Dominguez Hills
communication, scheduling, leadership, 2020 - Present
and management.
WORK EXPERIENCE

CONTACT P.F. Chang’s - Hospitality Lead

October 2017 – December 2019
PHONE: - Managed night and week-end shifts delivering a high-end experience for
562-846-5018 this restaurant seating 150 guests at one time.
- Developed and communicated standard operating procedures.
EMAIL: - Hired qualified personnel when needed.
jose@arommarketing.com
Egghart Consulting – Software engineer
December 2016 – October 2017
- Built new, updated, and enhanced existing software solutions using the
Kodee platform.
- Built workflow and form driven web-based software applications.
- Supported other internal and external customers, as and when appropriate,
in responding to technical inquiries.

MJC America - Customer Service Supervisor

March 2012 – February 2014
- Managed a high-volume workload within deadline-driven environments.
- Strong IT skills for data entry and a good working knowledge of Microsoft
Suite.
- Managed accounts of lost customers with negotiating skills to make the
customer a repetitive buyer.