Guide to resolving Seller

Centre issues
 Statuses indicating issue in SC

Product is not visible on ZALORA website

● Product has 0 stock
● “New1” product that (1) is not approved yet , (2) is rejected by Quality Control (QC)

Product is not successfully (1) updated - “new” products ; (2) created - “existing 2”
products on ZALORA website due to:
● SKU Supplier Config and/or Seller SKU is taken by another seller
● Mandatory fields are not equal across all Seller Center(s)
● Mandatory fields are not filled in

Product is visible on ZALORA, product information is NOT updated to latest version

● “Existing” product that is in queue, pending QC approval / rejections
● “Existing” product that has been rejected by QC3

1 “New” product is any recently uploaded product that has never been live on ZALORA website
2 “Existing” product is any product that has been live on ZALORA website & has a ZALORA SKU
3 “Rejected” SKUs can be observed from Seller Centre > Manage Products > Rejected
 Root Cause of observed SC
issues

A. Missing Mandatory fields

○ Main root cause for product creation / product update
○ Apart from standard mandatory fields, “new mandatory data1” is required
○ Standard mandatory fields: Name, Brand, Colour, Description, Measurements
○ New mandatory fields
i. SKU Supplier Config
ii. Sub Cat Type
iii. Size System
iv. Seller SKU
v. Gender

B. Product information not aligned across all ventures

○ Affecting “International Dropship Sellers2”
○ ALL new mandatory fields (as above) need to be the same - aligned - in each
market where the seller is present and selling a particular product

1 “new mandatory data” has been introduced in 2018 together with ZALORAs switch to a new ERP system
2 “International Dropship Seller” is any seller engaged in cross-border sales, selling in more than 1 ZALORA venture
 Action Plan to tackle observed
issues

by ZALORA 1. ZALORA QC will reject SKUs with missing mandatory fields

a. Newly created SKUs with missing data
b. Existing SKU updates with missing data
2. Provide specific and actionable rejection [error] message
a. Step by Step on “Managing your Products” - HERE

by Seller 3. Seller to update product information via “batch” upload

a. Step by Step on “Pruduct Updates” - HERE
b. Step by Step on “Product Uploads2” - HERE
4. Seller to confirm product update was successful

Product upload / update is successful and is visible on ZALORA

website

For all “New1” product creation, please follow the product upload
guidelines, HERE

Feel free to contact us via Seller Helpdesk, selecting Product

Listing & QC as your contact reason.

1 “New” product is any recently uploaded product that has never been live on ZALORA website
2. In “seller Accademy” you will find a detail summary of accepted SubCats & Size Systems, also HERE for your reference