Call centers are the main way some businesses communicate

with their customers. The function of a call center can vary.

Some are used ...

Call centers are the main way some businesses communicate with their customers. The
function of a call center can vary. Some are used for telemarketing to find new
customers. Other call centers provide tech support or handle customer complaints. But
no matter what a call center's purpose is, all call centers need to be fitted with some
basic equipment. This equipment can include headsets, dialers and call monitoring
equipment to maintain quality control between the operator and the customer.

Predictive dialer
A predictive dialer is a type of computer program that dials a batch of telephone
numbers automatically. This technology is commonly used in call centers for assigning
multiple customers to agents. 
Voice over Internet protocol (VoIP)
Voice over Internet protocol (VoIP) is a system where telephone calls can be made
through an Internet connection instead of using a traditional phone line. Call centers
also utilize this technology for easier call monitoring and recording. 
Data handler
A data handler is system that organizes and stores data. Data is stored in different
classes and can be accessed at any time through a server access interface. 
Headset
A headset is a microphone and listening device for call center employees. A headset is
used instead of a traditional phone receiver for comfort and convenience. 
Call recording software
Call recording software is a type of software used in call centers to monitor the quality
and success of calls. The recording software allows for later listening to evaluate a
specific call. Call recording software is commonly used with VoIP systems. 
Call monitoring
Call monitoring is the process of a supervisor or manager listening to a call to evaluate
the success of operator. Call monitoring can be done through using call recording
software or a hardware system that allows monitoring in real time.