Genpact (NYSE: G) stands for “generating business impact.

” We are a global leader in digitally-powered business process management and

services. We architect the Lean DigitalSM enterprise through our patented Smart Enterprise Processes (SEPSM) framework that reimagines our
clients’ operating model end-to-end, including the middle and back offices. This creates Intelligent OperationsSM that we help design, transform,
and run. The impact on our clients is a high return on transformation investments through growth, efficiency, and business agility. For two decades,
first as a General Electric division and later as an independent company, we have been passionately serving a few hundred strategic clients including
one-fourth of the Fortune Global 500, and have grown to over 70,000 people in 25 countries, with key offices in New York City. The resulting business
process and industry domain expertise and experience running complex operations are a unique heritage and focus that help us drive the best
choices across technology, analytics, and organizational design. For additional information, visit www.genpact.com. Follow Genpact on Twitter, Facebook,
LinkedIn, and YouTube.

The Campus Program at Genpact has been designed to augment the leadership pipeline by bringing in fresh thinking, high energy, millennial
talent with an edge from premier B-school’s. We firmly believe that MBA Graduates are the next-gen leaders with their broad management
educational qualification, vast industry experience in addition to their ability to communicate, network externally or internally, connect the dots
that are not obvious across multiple eco-systems, and take intellectual and creative risks. Campus Careers @ Genpact is meaningful and a stepping
stone to executive-level positions for the aspirational executive program campus graduates. Our value proposition ‘GENERATING DREAM CAREER
IMPACT’ is a journey which gives our talents exposure to every sphere of the organization driven highly by the individual’s performance. Come and
join us to embark upon new experiences and challenges that will significantly enrich your learning and development.

Genpact F&A Capability

We have one of the largest F&A practices in the industry with 28,000+ dedicated FTEs providing F&A services to 140+ clients in 30 languages to 25
delivery locations from 47 delivery centres across 16 countries.
A snapshot of our F&A capabilities is provided below:

Consumer Goods Retail Life Sciences & Healthcare Vertical

We serve more than 30 leading Life Sciences companies across the globe (including 8 of the top 10 global Pharma companies) with 5,200+ specialists.
We have a strong team of 4,000+ F&A specialists dedicated to Pharma clients. We leverage a complete suite of IT-enabled F&A tools that drive
efficiency, visibility, and compliance in processes.

Unlike service providers that focus on a specific market segment, Genpact engages with a highly diverse set of enterprises, giving it a unique
perspective. Specifically, we have 800+ clients, including 100+ from the Fortune Global 500. With 18+ years of experience, we are currently serving 8
of the top 10 pharmaceutical companies and 10 of the top 15 life sciences companies in the life sciences space and top 4 US national payers, top 10
“Blues,” top 3 PBMs, and the largest UK payer in the healthcare vertical
Some of our strengths in:
Life sciences:
 Virtual CaptiveSM delivery model
 80+ client markets serviced from 10 locations
 Ranked as a Pharmaceutical Social Media Analytics Leader by IDC*
 4,000+ FTEs with strong skill sets, including pharmacists, nurses, statisticians, modelers, and chartered accountants
 Dedicated R&D and re-engineering teams focused on driving innovation

Healthcare:
 8,000 healthcare professionals
 600 special skill sets in physicians, RN, certified coders, and biostatisticians
 Knowledge of 30+ healthcare information systems
 ISO 9001- and BS 7799-certified processes meeting HIPAA and OIG compliance guidelines
 >35 M claims transactions handled annually
 >1 M claims adjudicated annually
 Over a million transactions handled annually for member and provider services

Consumer Goods:
 Overall global finance transformation spanning 70+ countries;
 3,200+ Record-To-Report specialists work at the Finance Centers of Excellence. Created through Lift and Shift, transformation consulting, and
rebadging of the client’s Shared Services Center
 Locations: Global delivery model – Noida, India; Dalian, China; Uberlandia, Brazil; Juarez, Mexico; Lublin, Poland; and Bratislava, Slovakia
Global F&A footprint
Genpact F&A services are provided from 47 delivery centres across 16 countries. A snapshot of our F&A delivery footprint has been provided below:
Job Description: Assistant Vice President, Operations - Consumer Goods Retail Life Sciences & Healthcare Vertical

GENPACT Hiring Manager & Title JOB DESCRIPTION Created by:

www.genpact.com Operations, VP AVP Operations Gayatri

Job title: Assistant Vice President – Operations Function: Operations Level: 3

Travel: ~20%
Date of Joining- Tentatively 1st
Reporting Relationship: Vice President Location: NCR ; Hyderabad ; Kolkata
week of April

Summary of Role / Profile:

Focus of the Function: Operations
Why does this job exist: To assist in growing Genpact’s Global Client account and reach best-in-class standards by ensuring strong engagement,
stable operations, talent development, retention and continuous improvement.
How does the role add value: By providing Genpact demonstrable depth in Operations – coach and mentor existing teams to move along the
service value chain
How is this role unique from others: This role is a combination of Operations/Finance domain skills, excellent people management skills and
process improvement mindset, good commercial sense and excellent customer facing skills (executive presence, ability to listen and address specific
problems, articulate acceptable and reasonable solutions)
Who are the key relationships for this role: Customers / Relationship Managers / Enabling Functions / Global teams
What are the minimum prior qualifications to be an applicant for this role: Post Graduate
What are the key initiatives & challenges facing this role in the next six months to three years:
 Balance growth and maintain noise free existing operations across all geographies
 Identify opportunities to provide improved productivity and cost out to customer
 Understand different processes of the customer across markets and geographies – drive synergies and cost out from consolidation and
standardization
 Communicate with customers at a strategic level and align to customer needs and expectations
 Partner with customer on running smooth operations
 Specific competences (Essential)
 Excellent communication – verbal and written
 Strong Presentation skills
 Influencing skills
 Creative thinking/innovative mind-set/solution orientation
 Strong People Management skills
 Customer Centricity
 Stakeholder management experience
 Handling large teams and their management experience
Key Roles and Responsibilities
 Flawless execution on Operational deliverables through a robust
operational and controls/compliance framework
 Drive lean/six sigma, best practices framework, case studies,
benchmarking for making processes more efficient and effective
 Actively engage with customers to understand and address
customer pain points
 Provide direction and coaching to the operations team for delivery
of goals, promote a learning culture and build a strong team
 Align to customer goals and deliver on commitments consistently
 Ability to foresee risks, be proactive and predictive while
developing mitigation plans
 Ability to build impactful customer relationship; enhance Net
Promoter Score
Specific competences (Desirable)
 Financial Acumen
 BPM Operations experience
 Lean Six Sigma accreditation
Knowledge, Experience, Education
Essential
 Graduate/Post Graduate in Commerce or CA with 7 – 10+ years
in the Operations
 Experience in leading large teams & proven team working skills
 Ability to deal with high levels of ambiguity
 Data driven action orientated, with strong reporting, data
analysis, presentation skills, and organizational abilities
 Knowledge of project and program management desirable
 Proven track record of driving change in people and processes,
with strong project management, implementation and process
improvement skills
 Consensus building skills.
Desirable
 Involvement in Six Sigma initiatives and projects
 Transitions and Transformation experience
 A track record of Finance operational delivery
 Prior Operations experience in the BPO Industry