F undati n news

For tenants and customers of Foundation Housing

page

The ONEly way is up

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Silver Surfers
page

10

Up, up and away

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Asian Women of Achievement

Summer 2010
A charitable housing association
 Foundation news

Welcome to
the summer
In this issue...
edition of Asian Women of
Achievement Awards 2010 3
Foundation Nikki Chawda Walk About 4
News... Managing Director
Foundation Friends 5
It is a special year for us as we celebrate 21 years
as a registered provider of affordable housing and Meet your Customer
housing related support. Service Team 8
Set up as a specialist black and minority ethnic 4Women 13
(BME) housing provider, we pride ourselves on
providing housing and support services to meet Beach ball competition 15
the needs of our culturally diverse communities.
We evolved from Youth Foundation, an STAT
organisation set up in the 1970s by a group ACTIOUS
of like-minded people who wanted to address
the lack of housing services for young African
Introducing POIN N
T

Caribbean men.
FHA stands on the shoulders of giants. These
early pioneers overcame many obstacles to
establish the Youth Foundation hostel now in
Myrtle Road, which is still our hostel for men.
From the pioneering Youth Foundation to the
FHA of today, we have helped change many
people’s lives. As we celebrate our 21st year as a
registered provider, we are rightly proud to have
reached this tremendous milestone
In this landmark year, our celebrations include
work on a heritage project looking back at our
history with the African Caribbean Citizens
Forum. In this edition you will also learn about
our anniversary events that took place during
Supported Housing Month in June.
We hope you have a great summer and join us as
we say thank you to those that have gone before
us, and look forward to serving the Leicester
community for many years to come.
David Keysell
David recently joined
Foundation as team leader of
our Floating Support Services.
Whilst a degree in marine
biology may not be the usual
qualification for housing related
support, David has over 25 years
of experience in the field. He is a hard working
member of our senior management team and has
already had an impact on our organisation. It is
great to have him on board.
His team delivers support to 92 people at any
one time to live independently, manage their
home and help meet identified support needs.
The service consists of 3 mental health support
services, tenancy support, elderly support for
over 50’s and elderly accommodation based
support based at Conifer Court. All of the
services provide high levels of customer care and

Nikki Chawda support for those who need it most.

If you would like to know
Managing Director more about these services
please contact David on
0116 2587809.

2
 www.foundationhousing.org

Asian Women of
Achievement Awards
It’s not often you get to rub
shoulders with royalty and
celebrities, especially in the world
of Housing. But that’s exactly what
FHA boss Nikki Chawda was doing
in May when she made the national
finals of the 2010 Asian Women of
Achievement Award (AWA).
Founded and chaired by Indian-born author
and entrepreneur Pinky Lilani OBE, the awards
champion often unsung women of Asian origin.
We caught up with Nikki at the FHA offices to get
the low-down on the awards.
We were amazed by the significant journeys
these women have made; some in really difficult
times as immigrants in the late 60s, like myself;
others groundbreaking in new work areas; and an
influx of young Asian women entering politics and
entrepreneurism.
Overall, has it been a positive experience?
Yes, it was an incredible journey in a very short
time! I would like to pay tribute to many women all
over the world who are the real unsung heroes. The
many women who have not yet broken through
and are raising families and managing homes in
the current economic times; many not yet having
had the opportunity to realise their potential.

How did you feel when you found out you’d been
nominated as an ‘Asian Woman of Achievement’?
I was delighted! It’s a real honour to have been
nominated for such a prestigious award; I couldn’t
believe it when I made the finals. It was great that
my staff team nominated me.

Why?
Because you spend each day just doing what you
do – you don’t think of it as being anything special.
I’m so proud to be thought of as a role model for
Asian women and I hope that my nomination will
inspire others to ‘go for it’; to overcome the barriers
that we often reinforce with our own perceptions.
In diverse Britain there are many opportunities; my
message is ‘believe in yourself and aspire; the world
is your oyster.’

What was the best thing about the award dinner?

It was a wonderful evening and I was delighted to
share it with colleagues and my family. It was also
a privilege to meet many of my fellow nominees.

3
 Foundation news

Walk about St Matthews

05/08/2010- Starting at 7.00pm.
or Hawk about? Meet outside the Neighbourhood Centre
Kirby Frith
Fr
From time to time we 12/08/2010 – Starting at 7.00pm.
come across some
co Meet beside playground and basketball
court on Ryder Road
interesting things on
in
our
ou estate walkabouts St Andrews
and
an this was the case 13/08/2010 – Starting at 7.00pm.
when
w we bumped in Meet at beginning of Baysdale Road
to pest control expert
Stephen
St Sanders on Highfields
the
th St Matthews’ 19/08/2010 – Starting at 7.00pm.
estate.
e Meet outside St Peters Court –
4 St Peters Road
He
H was employed to
scare
sc off the pigeons Eyres Monsell
that
th were causing 26/08/2010 – Starting at 7.00pm.
problems
p with his Meet at beginning of Caversham Road
rather
rath impressive hawk!
Hamilton
We are now gearing up for our formal estate 27/08/2010 – Cawston Rd, Starting at
inspections in August. Please note the evening 7.00pm. Meet at beginning of Cawston Road
start times. Whilst we can’t promise anything
27/08/2010 – The Maltings, Starting at
as grand as a bird of prey, you never know
7.45pm. Meet at beginning of The Maltings
what you might find, so come along and join
us as together we rate your estate.

It’s out to offer!

FHA is working to develop services that meet the
needs of your local area. Following our Tenant
Services Authority pilot project we are delivering a
tailored service to deal with Anti-social behaviour in
Highfields and Kirby Frith.
Tenant inspectors in training
Our new Tenant Inspectors, who are part way through
their 15 week accredited course, have been out on our estates to see how we are doing.
The inspectors will report their findings to the Group Customer Council.
In order to keep improving our services across all of our estates and schemes, we will
be consulting with all our residents. If you would like to get involved in setting out a local
service offer or becoming a Foundation Friend for your local area contact Tony Brooks
on 0116 2587814.

4
 www.foundationhousing.org

Silver Surfers Would you like

find way home to become a
The FHA and EMHA Joint Elders Group took
part in an innovative Silver Surfers day on the
FOUNDATION
21st of June.
The event consisted of two sessions with a tutor
FRIEND?
from Age Concern Leicester Shire and Rutland.
They were introduced to basic computer skills
including how to use the mouse, how to open
and close programmes, how to use the ‘Paint’
programme, how to print and an introduction
to the internet. The group was shown how to
search on the internet and find pictures, videos
and maps.
We are looking for people lik
like you to
become a ‘Foundation Friend’ for your
area or estate.
A ‘Foundation Friend’ is someone who:
• Can contact us about any issue
relating to your area or estate on
behalf of other residents
• Is an extra pair of ‘eyes and ears’ on
the ground to ensure services are
delivered efficiently and effectively
• Will help shape and monitor delivery
The event was thoroughly enjoyed by all that of ‘Local Offers’
attended. Particular interest was shown in
• Will help us carry out estate
drawing, painting and Google Maps. One
gentleman found his village in Pakistan where he walkabouts and inspections
grew up and was absolutely amazed that he was • You will be entitled to £25 shopping
able to see his village again after so many years vouchers twice a year
and find streets that he used to know.
For more information call Tony Brooks
Peter Flowers of Age Concern Leicester Shire on 0116 2587814 and ask for
and Rutland told us ‘We were delighted that it
Foundation Friends.
went so well, it could help us run similar sessions
in the future’.
Domestic Violence

f
Support

orWomen

5
 Foundation news
Future Jobs Fund update…
Our Future Jobs Fund employees are
nearing the completion of their time at both
Foundation and East Midlands Housing
Association.
They have all benefited from first hand
experience of delivering services to customers
and our teams, as well as training and support
on their job search skills.
We are really pleased with their progress over
the 26 weeks and can see how they have grown
and improved from when they first arrived.
Whilst further funding has now stopped for this
project, FHA, as part of the Groundwork and
The ONEly Way Is Up!
One Group Customer
Council moves onwards
STATUS and upwards.
ACTION
POINT It’s been a while since we updated
folks on the progress of the One Group
so we thought it was about time we did.
Things have moved on considerably in the last
few months. In December the group decided
to focus on performance at FHA. Since that
time staff have reported performance against
targets to group members across a number of
areas including rent collection levels, repairs
completion times, anti-social behaviour and
customer complaints.
We have been able to report arrears levels
coming down, repairs completion times
showing improvement and customer complaints
being answered within target times. There has
been some particularly good work in making
empty properties available for new residents,
with properties being turned round on average
in 2 days this year!
6
National Housing
Federation
consortium is
rolling out the last
phase across all
of East Midlands
Housing Group
companies,
providing 11 jobs Future Jobs Fund employees help
clear up operation in Kirby Frith
in total. With the
support of East Midlands Housing Group HR
we are looking forward to once again helping
young people improve their skills, experience and
chances of employment.
Going forwards the group is in an excellent
position to comment, scrutinise and help
improve the delivery of our services to you.
We recently spoke to Hitesh Patel one of our
most faithful and regular members and asked
him how he thought it was going.
‘It has improved a lot. There used to be only a
few coming, but now more people are coming
and there is a good response from residents.
It is important that people remember that it is
not about dealing with individual’s issues but
about coming together to help make things
better for everyone. The discussion on the
group policy to improve properties shows it is
a progressive organisation’.
In June the One Group approved the new
introductory tenancy policy, and is currently
reviewing the FHA service promises. This is a
key piece of work ahead of consulting with all
our residents to find ways of shaping services
according to local needs.
 www.foundationhousing.org

Supported Housing Month

FHA and EMHA staff, family and friends joined in the celebrations for Supported
Housing Month in June.
World Cup 6 a-aside tournament took place at St Margaret’s Pastures which saw the Male Hostel based
‘Cameroon’ team overcome ‘Brazil’ 3-2 after extra time to win the final.
The team were delighted with their victory, their skill and staying power helped them through, having
already competed in the Refugee Week tournament earlier in the month. There has also been a number
of lunches at supported housing schemes as well as a skittles night in Coalville.
Nikki Chawda Managing Director of Foundation Housing Association (FHA) said:
‘These events are an opportunity to focus on the valuable role that Housing Associations play in
providing supported housing services to our vulnerable customers. This is particularly true for FHA as
we celebrate 21 years as a registered provider of affordable housing and housing related support.’

Cameroon and Brazil line up for the final

Brazil shoot to stay in the match

7
 Foundation news
STAT

Introducing your
ACTIOUS
POIN N
T

Customer Service
Centre Team...
It’s always
nice to put
a face to
a name.
That’s
why, for
this edition of
Foundation News,
we went behind the phone lines
at our Customer Service Centre
to introduce the team of people
who deal with your day to day
enquiries.
What is the Customer
Service Centre?
The Customer Service Centre is
home to a team of professionals,
trained to deal with all kinds
of queries relating to your
tenancy with Foundation
Housing Association. It was
set up in April 1999 to handle
calls for our sister company, East
Midlands Housing Association,
and started taking calls from
FHA tenants just over a year
ago. The team works very
closely with Housing Officers and
other staff members at FHA.
Based in Coalville, the team
is made up of 13 Customer
Service Advisors and two Team
Leaders and is managed by the
Head of Customer Services,
David Morris. They handle about
100,000 calls a year!
Why have a Customer
Service Centre?
If you’ve ever had a bad call
centre experience, you might
wonder why we need to have a
Customer Service Centre at all;
why not just phone someone
direct?
Having a dedicated team
using the latest telephone and
computer technology to take
your calls means we can provide
you with a much better service.
Our well-trained staff are always
up to speed on a huge range
of issues which means you’re
likely to get an answer to your
question just from making one
call. In fact, they are able to deal
with seven out of ten housing
and maintenance enquiries
without the need to transfer to
another member of staff. If you
do need to speak to someone
else, we can forward your call
quickly and easily.
Having a larger pool of staff
means we’ll always be able
to take your call, even when
members of staff are on leave
or in training. But that doesn’t
mean the service is any less
personal. We have detailed
records of your contact with
us, helping us to cater for your
individual needs, including
translation if English is not your
first language.
The centre also offers a
switchboard service which means
that, whoever you want to speak
to in the organisation, you only
have to remember one number.
What can the Customer
Support Centre
help me with?
Our staff receive regular training
to be able to help you with a
whole range of queries. This
includes things like repair
requests, rent queries, making
an application, advice on
housing benefit, waiting list
queries … and so on.

Pictured left: Head of Customer Services, David Morris

 www.foundationhousing.org

STAT
Don’t want to wait ACTIOUS
POIN N
in a queue? T
On average, we will answer your call within 24
seconds. But if you do find yourself in a queue when
you call the Customer Service Centre, you always have
the option of using the call back service. Simply press
the star key during the queue announcement & confirm
your number when prompted and we’ll call you back
as soon as you get to the front of the queue – that’s
Meet your customer service team
right, you won’t lose your place. Our average call back
time is five minutes.

Head of Customer Some facts about the Customer Service Centre:

Services, • Opened in April 1999 by sister company, East
Midlands Housing Association
David Morris, • Started providing services to FHA tenants in
with Alison October 2008
Morley, FHA’s • Handles around 100,000 calls a year
Operations • Uses the latest telephone and computer technology
Manager • Provides a call back service with an average wait
time of just five minutes
‘We started taking calls • Deals with 7 out of 10 housing and maintenance
from FHA tenants just calls without the need to transfer to another
over 18 months ago, and I’m pleased to say member of staff
we have seen some big improvements in the • Provides translation services to speakers of other
telephone service. Early indications from our languages
monthly customer surveys are that customers Ways to pay
have noticed the improvements too, which Did you know the Customer service centre can take
is great news. I am keen to continue getting your rent payments over the phone? We can also help
feedback from customers to further shape and you to set up Direct Debit payments.
enhance the service going forward. Let me
How we are improving customer services for you
have your views by writing to or e-mailing me.’
Since the Customer Service Centre took over calls for
David Morris, FHA, we’ve seen a 50 % reduction in the number of
Head of Customer Services, EMHA callers putting down the phone before it is answered, a
22% rise in the number of calls being answered within
Write to: Foundation Housing, 2 seconds and a 47% drop in the average queue times
8 Faraday Court, 40 Conduit St, for customers.
Leicester, LE2 0JN
Callers putting phone
E-mail: down before being 14% 7% 50%
enquiries@foundationhousing.co.uk answered
and mark your email for the attention Calls answered within
64% 82% 22%
20 seconds
of David Morris
Average queue times 51 24 47%
Contact the Customer Service Centre: secs secs
Phone number 0116 2544230 „ Previous performance
„ Performance in 2009 /10
„ Improvement

9
 Foundation news

Up, up & away!

Our Floating Support Focus Group is going from strength to strength. Following
a year of activities part funded by Grassroots Grants, the group has been
awarded £3000 from Grassroots for a new programme of events that will run
through to the end of March 2011.

Already this year the group

have visited the New Walk
Museum and the National
Space Centre courtesy of
small group funding from
Leicester City Council. The
group have given feedback
on the Foundation Housing
Association business plan
2010-2015 and new
Supported Housing Leaflets.
They also approved the
‘Local Offer’ on anti-social
behaviour which formed
part of the Tenant Services
Authority pilot project.
The group is made up of customers from our floating support services, who thoroughly enjoy the
activities as well as the opportunity to help us improve services. It is run by a committee of service
users with support from FHA staff. If you want to get involved call 2587809 and ask for David Keysell.

WHAT HAPPENED NEXT?

It’s time for the second in our ‘what happened next’ series. This time we spoke to Mr Hireso
who spent some time at our male hostel on Myrtle Road. He came to the hostel after what he
described as a ’long spell with no fixed abode’. After six months he was able to move in to his own
accommodation. Speaking of his experience he told us:
‘Not only did the staff help me with housing related problems, but they also organised get-together
events which were beneficial. Health awareness, cultural food nights can really boost residents’
morale. Your team really are champions!’
Now, five months on Mr Hireso is still positive about and grateful for his
Foundation experience. He added that he has settled in well and is able
to look forward to the future. For more information about our hostels you
can contact Verdi Francis on 2587819.

10
 www.foundationhousing.org

CUSTOMERS QUESTION
O A question we often get asked is how to replace fluorescent or tube lights. As you
will know replacement of bulbs and these tubes is the responsibility of the resident.

R Our electrical contractors GM Sanders have put together a helpful guide to make
sure that you can do this safely and easily.

N The guide has pictures and diagrams to help you understand what is required and
how to approach the task. Another common problem is that it is the starter switch
that needs replacing rather than the tube, so a section on how to deal with this has

E also been included.

If you are having problems and would like a copy of this guide then STAT
ACTIOUS
R please call 2544230 and we will send you one right away.
POIN N
T

- What we are We need you!

proud of awards... TOPS – one of
our new property
The FHA ‘Safe’ project, which provides maintenance
support to victims of domestic violence, services – is calling for volunteers
was recognised as one of the three best to get involved in a forum that will
projects in the region at the National shape the way the service is run
Housing Federation’s ‘What we are proud and make sure it is meeting the
of’ awards for 2010. needs of tenants.
Nikki Chawda, Managing Director of FHA, said: ‘We’re really You may be aware that we have
proud that Safe has been recognised in this way. The scale and recently started using TOPS which
seriousness of Domestic Violence often goes unrecognised, and is managed by our sister company,
women are not always aware of their rights in these circumstances Three Oaks Homes, to carry out
or of the support that is available to them. The range of domestic some of our maintenance works.
abuse we are seeing is very diverse from emotional and mental
We need tenants who are willing
abuse to very serious physical assaults.
to give no more than a couple of
‘We are absolutely committed to doing all we can to support women hours every few months to discuss
who are affected by domestic violence and help them to feel safe.’ complaints and compliments,
The awards aim to showcase and celebrate the best initiatives being review performance and come up
run by housing associations across the country. Fingers crossed for with new service ideas that will
an East Midlands region winner for the second year in a row! benefit tenants. If you think you
could help us to make TOPS better
FHA – part of East Midlands Housing Group – has been running for you and other tenants, please
the Safe project since July 2009 and has worked with 130 get in touch with us.
women in the last year alone. Women who have been affected by Contact Liz Bark on
domestic violence and would like to talk to one of the Safe team 0844 892 9000 or
in confidence can contact them on Freephone: 0800 0223353 Elizabeth.Bark@EMHA.org

11
 Foundation news

STAT
ACTIOUS
Learning from you, POIN N
T

improving for you...

FHA is committed to continuously improving its services. In the light of this we have audited the
complaints that were made by our customers in 2009. Each year we feedback to you how we have
improved the service as a result of complaints.
During 2009 the Association received a total of 16 complaints. This is a significant reduction from
2008 when a total of 40 complaints were received. All of these, bar one were formal complaints. Four
complaints were made in relation to repairs, 1 to adaptations, 3 to contractors and 1 to service delivery.
Seven complaints included issues raised about staff. The table below shows you our response.

Complaint/issue Lesson learnt/action taken

Three recorded as complaints,
but were anti-social behaviour
issues
Damage caused by burst pipes
Female Hostel Customer
uncomfortable with Male
contractor
Contractors using residents’
equipment to carry out repairs
Services no longer provided on
scheme but still being charged
Complaint treated as informal
when complaint intended it to
be a formal complaint
Complaints regarding staff and
dealing with complaints
Staff have been reminded to use the complaints procedures for
complaints about failure of service delivery rather than complaints
of anti-social behaviour. Learning Cafes for staff on complaints
procedures have been run
Promoted need for contents insurance through summer edition of
Foundation News with ‘Handy Household Hints’ feature
At all times where male staff or operatives are at hostel they are
accompanied by a female member of staff when they knock at the door.
It will be announced that they are male before knocking on the door
Reinforced that it is not acceptable to use residents equipment with
contractor and at regular contractors’ forum
Full refund made with apology and review of service charges
Learning Café includes clarification of formal and informal as well as
helping staff to understand the customer more effectively
Following our review all FHA staff have taken part in mandatory
training on customer care in March of this year. Further awareness
sessions are being run in 2010 via ‘Learning Cafés’ to ensure
staff are able to identify and correctly manage complaints and
compliments

In 2009 Foundation received 14 compliments on repairs, care and support provided to customers,
Foundation News, lettings decisions and for resident involvement. A compliment was also made by a
Foundation tenant following works carried out by the Asset Management team at East Midlands Housing.
This is an increase from the 12 received in 2008.
We are continuing to monitor our complaints performance in 2010 at senior management level as well as
with individual staff members. We are also reporting and discussing this issue at each One Group Customer
Council meeting so that our customers are able to scrutinise our performance.

12
 www.foundationhousing.org

4Women STAT

goes forward How are ACTIOUS

POIN N
T

The FHA 4Women group ran a

trip during the Easter holidays
for some of our female service
users and their children. In all
31 attended and were treated
to a fun filled day at the
4 Women Group is part of
Cadbury’s World visitor centre
Foundation Housing Association
in Bourneville in Birmingham.
Chocolate lovers received a tour of the visitors’
centre, where they discovered how Cadbury’s
chocolate is made. Moving through the centre
there were plenty of interactive and ‘hands on’
activities.
All in all it was an excellent day and everyone who
attended had a great time. One of the women
commented saying:
‘I took my 3 teenage children, I thought it would
be too young for them but we had a lovely day and
spent some quality time with each other which we
really needed. Thank you so much’
Since then the group has met and planned
activities for the year and have voted on the design
of the groups’ logo. If you are interested in getting
involved talk to your officer or call 0116 2544230
and ask for Meena Kumari.
we doing?
We are continuing to keep you up to date
with our performance in key areas so
here is your update for this edition.
Remember, to keep in the loop on our
performance join us at the next One Group
Customer Council meeting.
Rent Arrears - new target
for 2010
We are moving towards our new target
of 4.5%. The percentage of uncollected
rent currently stands at 4.8%. This is an
improvement from the spring newsletter when
we reported 5.33%. We are definitely seeing
the benefit of the new call pay system where
payments can be made over the phone.
Empty homes
We are getting empty properties ready to
let to new customers more quickly with
an average turnaround of 2 days. This is a
considerable achievement from the March
figure of 10.78 days. Our performance in this
area is amongst the best in the country!

Repairs completion times

Our completion times are stable at 98%
and satisfaction levels with repairs are up a
percent to 91%
We are developing a suite of local
performance targets, more in future
editions of Foundation News. If you
have any questions or comments on
performance, including suggestions on how
we can get better please call Tony Brooks
0116 2587814 for a chat.

13
 Foundation news

The tools Domestic Violence

f
Support

to recover orWomen

SAFE have delivered a Domestic Abuse program called

ll d
The Recovery Toolkit. The course started on 26th
January 2010 and ran over 12 weeks. The project
helped 10 Women through the course.
Th R
The Recovery TToolkit,
lkit was written
itt tto assist
i any individual or agency working with women who have
experienced domestic abuse. It is designed to assist women to develop positive lifestyle coping mechanisms.
The course material is based on a number of approaches including cognitive behaviour therapy. The course
also covers the effects of domestic abuse on children.
All of the women kept ‘thought diaries’ on a weekly basis and were encouraged to challenge any negative
thought processes that they may have developed during the abuse, or as a coping mechanism after leaving
their abusive relationship.
All of the women attended a ceremony in May and were given their certificates by FHA Managing Director
Nikki Chawda. Speaking of the event Nikki said ‘It was a real privilege to present these women with their
awards. I am very proud of each of them, as they not only took the step to receive support and help from
our SAFE team, but also stepped up to the challenge of moving forwards in their life.’

The ability to improve

There are many opportunities for our customers to influence and help improve our services. East
Midlands Housing Group (EMHG) runs the Disability Service User Group (DSUG) on behalf of all
of the Associations, including FHA.
The DSUG brings in asked to review documents, carry out projects if
the experience and required. in between each meeting.
expertise of our disabled • Each group member’s views and opinions are
customers. Over the genuinely sought and the onus is on them to carry
last two years the group out activities they feel necessary to meet the Mission
has shaped and helped and Terms of Reference of the Group. This can
improve services across include asking EMH group staff members to carry out
the EMH Group. work on their behalf if necessary.
We want their influence • The Group is not a talking shop. Discussions are held
to grow and therefore ensure we meet all needs of in the morning and then we carry out practical work
our disabled residents from the initial sign up process in the afternoon.
through to living comfortably within their homes. • The meetings are usually all day - starting at
• Group members can be customers who are 10.15am and finishing at 4.15pm, with lunch
registered as a disabled person or is a carer of a included and travel paid for.
disabled person. If you would like to get involved please
• 6 meetings are held per year with members being contact Kathryn Webster on 01530 276000

14
 www.foundationhousing.org

sp t the
The Consumer Financial
Education Body has launched a
Ed
money guidance service called
m
M
Moneymadeclear. It offers
gu
guidance on everything to do
with personal finance, tailored to
individuals’ needs and circumstances.
individua
Moneymadeclear can help people make
confident, informed financial decisions and
make the most of their money. It can encourage If you can find all the beach balls
people to take action before money worries
become unmanageable money problems. The
bouncing around the magazine
service is completely impartial and will never you could be our summertime
recommend products or try to sell anything. winner. Get your reply back to us
Moneymadeclear can help people to: no later than 23rd of August.
• cope with changing circumstances,
like a sudden drop in income;
NAME: ..................................................
• get the most out of a budget;
• save for a special event, or just a rainy day; ADDRESS: ............................................
• borrow wisely;
.............................................................
• plan for retirement;
• understand tax and welfare benefits; and TEL NO: ...............................................
• explain financial jargon.
I FOUND BEACH BALLS
• When Moneymadeclear doesn’t have the
answers, it can help people to find them
elsewhere. This will include signposting to
specialist advice on debt or pensions, or to
regulated financial advice.
Congratulations
to Mrs Wright who won our clear rent
account competition and Mrs Wilson from
How to contact the service Woodgate who won the spring crossword.
Call the Moneymadeclear helpline – If you want to be in with a chance to
opening hours are 8am to 8pm on Monday win, all you need to do is keep you rent
to Friday (excluding Bank Holidays).
account up to date! We will draw out our
0300 500 5000 third winner this year on the 23rd
of August.
See the Moneymadeclear website –
www.moneymadeclear.org.uk

15
 Foundation news www.foundationhousing.org

Foundation Housing Association

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Contact Us...
Bank holiday closing
For more information about Foundation News, or Our offices will close for
suggestions for improving it, please contact us. the August bank holiday
You can: on the 30th and 31st of
Write to: Foundation Housing Association August and will reopen at
8 Faraday Court, 40 Conduit Street, 9am on Wednesday 1st of
Leicester LE2 0JN September.
Telephone: 0116 2544230 If you have an emergency
Email: enquiries@foundationhousing.co.uk repair during these dates
please call our out of
Web: www.foundationhousing.org hours repairs number
0116 2527007

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