ALYANNA F.

SADIASA
167 Marcos Avenue Palamis Alaminos City Pangasinan
0995-653-1549
sadiasayanna@gmail.com

OBJECTIVE:
Seeking a career to obtain a position where my education, skills, work experiences, personality and strong ethic
can be utilized.
EDUCATIONAL ATTAITMENT:
Tertiary: Bachelor of Science in Hospitality Management
Pangasinan State University – Alaminos City Pangasinan
2010-2014
WORK EXPERIENCES:
Company: Philippines Pastries Incorporated
Address: Chino Roces St. Pio Del Pillar Makati City Manila
Position: Kitchen Staff
Date: June 2014 – April 2015
Job Description:
-Assist in maintaining sanitary condition in work areas
-Replenishes assigned work station with hot and/or cold foods by transporting prepared food from the kitchen to proper area in a timely manner
-Work as a team player fills in for Cook and Pot- washer if they are absent
-Clean and wipes down work station and utensils before and after each assignment
-Maintains cleanliness of designated areas as directed in accordance with established health and safety standard

Company: Billy James Celebrity Fitness Center (Food Counter Area)

Address: Timog Avenue Quezon City Manila
Position: Store Team Leader
Date: May 2015 – January 2016
JOB DESCRIPTION:
-Supports team manager and performs management duties when manager is absent or out of duty.
-Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering when
necessary.
-Provides encouragement to team members, including communicating team goals and identifying areas for new team member training.
-Conducts team meetings to update members on best practices and continuing expectations.
-Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
-Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer
complaints.

Company: Thaicoon Incorporated

Address: 4th floor Lucky China town Mall Reina Regrata st. Binondo Manila
Position: Kitchen Staff/Cashier
Date: February 2016 – June 2018
JOB DESCRIPTION:
-Perform all task in the kitchen other than cooking and serving.
-Responsible for the hygiene of the kitchen and remains cleans always before surprise inspections.
-Fill up the positions of the absent staff and complete their duties.
Train any new members of the kitchen staff regarding the work culture of the kitchen.
-Manage cash and sales transaction in dining facilities.
-Responsible in customer satisfaction.
-Promoting special deals, matching cash with records.
-Answering to inquiries, reporting to manager.
-Provides great customer service.

Company: Concentrix Philippines

Address: One tech Nuvali Boulevard Don Jose Santa Rosa Laguna
Position: Customer Service Representative (H&R Block- Financial account)
Date: January 2019-March 2019 (Seasonal account)
Job Description:
-Receives a call from customer with both brokerage and banking accounts.
-Locates the trades and provides the time and value of the transactions to the customers.
-Manage and collect information and resolve customer concern in timely manner.
-Responsible for handling up to 150 calls a day with existing and potential clients.
-Collect customer feedback and make process changes accordingly.
-Maintain up to date knowledge of customer packages and records.

Company: Iqor Philippines

Address: Sm City Santa Rosa 7th Floor BPO Tower 3 National Road Barrio Tagapo Santa Rosa Laguna
Position: Customer Service Representative (Metro by T-Mobile-telecom. account)
Date: April 2019-September 2019
Job Description:
-Obtains client information by answering the call.
-Interviewing clients, verifying information.
-Locates the trades and provides the time and value of the transactions to the customers.
-Manage and collect information and resolve customer concern in timely manner.
-Responsible for handling up to 150 calls a day with existing and potential clients.
-Collect customer feedback and make process changes accordingly.
-Maintain up to date knowledge of customer packages and records.

Company: Classic Baker Corporation (Cindys Bakeshop and Restaurant)

Address: 2nd floor Nepo Mall Quezon Avenue Poblicion Alaminos City Pangasinan
Position: Management Trainee
Date: November 2019 – Present
Job Description:
-Completing all assigned task and assisting with day-to-day operations.
-Participating in meetings, workshops, and other learning opportunities.
-Gaining knowledge of company policies, protocols, and processes.
-Submitting forms and documentation by the required deadlines.
-Work with other managers to plan and direct the work of the organization.
-Use company reports to analyze sales, gross profit and inventory activity.
-Work in different department to gain perspective, including marketing, sales, customer services, purchasing, merchandising, and personnel
departments.
-Keeping work schedules, shipments, cleaning schedules and more organized in crucial to the job.
-Dealing with employee conflict, irate customers and wrong stock orders.
Skills:
-Knowledge in operating Point of sales
-Good in customer Service
-Multi Tasking and has ability to learn quickly
-Capable to work as a team and longtime duty
-Can perform work under pressure
SEMINARS AND TRAINING ATTENDED
*ON THE JOB TRAINING *ON THE JOB TRAINING
Herald Suites Solana, Makati Phils. Philippines Pastries Incorporated
February 26, 2014 February 14,2014
*SHIPBOARD TRAINING *PRACTICUM TRAINING
Onboard M/S Saint Peter the Apostle Best Western Boracay Hotel Resort,
November 30, 2012 Aklan Philippines
November 29, 2012
*CIVIC WELFARE
TRAINING SERVICES COMPONENT *LEADERSHIP TRAINING
Pangasinan State University Pangasinan State University
April 5,2011 February 15, 2011
*CAREER COACHING SEMINAR *PRE-OJT SEMINAR
Alaminos City Pangasinan Pangasinan State University
March 31,2014 November 12, 2013
AFFILATION:
-SOCIETY AMATEUR
HOTELIERS AND RESTAURATEURS OF ALAMINOS
Pangasinan State University – Alaminos city Campus
April 1, 2014

PERSONAL INFORMATION
AGE: 26
STATUS: Single
BIRTH DATE: December 9, 1993
BIRTH PLACE: Alaminos City Pangasinan
NATIONALITY: Filipino
RELIGION: Born Again Christian
HEIGHT: 5’2
WEIGHT: 59KG.
CHARACTER REFERENCES:
PTR. MARUIS MANZANO
MISSIONARY PASTOR
ALAMINOS CITY CHRISTIAN FELLOWSHIP
Contact #: 0920-950-9048

MS. AIZA AMORES

SHIFT MANAGER
SHAKEY’S RESTAURANT
TAYUG PANGASINAN
Contact #: 0995-782-6384

Ms. DEBBIE EGUNA

BUSSINESS OWNER
CROWNING GLORY SPA AND SALON
SANTA ROSA LAGUNA
C0ntact #: 0936-928-9300

I hereby certify that the information above is true and correct base on my documents provided.
ALYANNA F. SADIASA
Applicant