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Final File - The Business APAC Inventive Healthcare Companies 2020
Final File - The Business APAC Inventive Healthcare Companies 2020
HEALTHCARE
Envisaging
Telehealth
COMPANIES
TELEHEALTH IS HERE TO
BECOME THE PART OF
HEALTHCARE’S NEW
NORMAL
Pg.22
EHR Trends
FIVE EHR TRENDS
TO WATCH OUT FOR
IN 2020
Pg.32
INVENTIVE
EHR Trends
ELECTRONIC HEALTH
RECORDS ENHANCING
HEALTHCARE WITH
TECHNOLOGY
Pg.38
KENNETH KEE
CEO
Origin Integrated
Studios
The Main Ingredient of Successful
Project Implementations and Longevity
Amgen’s
Dedication
Heart
Disease
F or a long period of time, experts were skeptical about the future of healthcare and envisioning
how healthcare might look in the coming years. However, the outbreak of the pandemic has
changed the landscape and possibly the future of healthcare. The healthcare ecosystem has been
pushed to an unfamiliar world of remote working, virtual doctor visits, and a supply chain marked by
extreme shortages. However, the health-tech companies have the potential to drive efficiencies and
confront challenges by applying solutions like IoT, augmented reality, machine learning, and additive
manufacturing. Likewise, the healthcare sector is prepared for every consequence regardless of handling
the twin burden of effective patient care amid crisis.
Nevertheless, this sudden transformation has led to a series of questions like—What does this mean for
the health care ecosystem not just today, but tomorrow?Will the new reality provide consumers the
opportunity to receive quality, equitable care when it's needed so they can focus on their long-term well-
being?
As an attempt to answer these questions, our team of Business APAC has come up with a new magazine
issue “Business APAC Inventive Healthcare Companies 2020”. In this issue, the inventive healthcare
professionals have highlighted the significance of change the healthcare will witness. These
professionals are certain that the healthcare sector may emerge even stronger than before, once the
COVID-19 outbreak has resolved.
Featured on the magazine cover is Origin Integrated Studios, which commenced its journey with a
mission to make a difference by providing quality healthcare solutions through a team of talented,
enthusiastic, and passionate software developers and designers. Further in the magazine, we have also
featured Dyna Biotech, Tranquilmoney, Proximie, Elate RCM, and IDSolutions. These innovative
companies are persistently striving to provide optimum patient care and enhancing the way clinicians
interact.
Besides, the readers will also find engrossing articles related to the top industry trends in the section of
'Envisaging Telehealth' and 'EHR Trends'. In these articles, our writers have highlighted the new
healthcare landscape and summarized the upcoming trends in EHR. Furthermore, you can also visit our
website to get updated with the current business trends following the impact of COVID-19 crisis.
Remember that we have to be united to face this crisis, follow the guidelines of government authorities,
and keep the hope of doing the best again.
Vidya Joshi
Editorial Coordinator
CREDIT PAGE
Publisher : Archana Ghule
Editor-in-Chief : Vikram Suryawanshi
BUSINESS APAC
C-206, Wisteriaa Fortune, Wakad, Pimpri-Chinchwad, Maharashtra- 411057
+1 (213) 814-2941 info@businessapac.com www.businessapac.com
Business APAC Magazine is published by Pericles Ventures Pvt Ltd. Reproduction or use of this publication in any manner
without any permission of the publisher is prohibited. The team of Business APAC Magazine has made every port to ensure the
accuracy of the content. The publisher assumes no responsibility of any part of the content of any advertisement in this
publication, including anyerrors and omissions therein. All rights are reserved by Pericles Ventures Pvt Ltd.
C O N T
STORY
COVER
Dyna
Pg.18 BIOTECH
Pg.30 Proximie
Origin Integrated
Studios Pg.10
E N T S
Pg.28
ELATE
Pg.20 RCM IDSolutions
ARTICLES
Envisaging Telehealth
TELEHEALTH IS HERE TO
BECOME THE PART OF
HEALTHCARE’S NEW NORMAL
Pg.22
EHR Trends
Pg.34 FIVE EHR TRENDS TO
Tranquilmoney WATCH OUT FOR IN 2020
Pg.32
EHR Trends
ELECTRONIC HEALTH RECORDS
ENHANCING HEALTHCARE
WITH TECHNOLOGY
Pg.38
STORY
INVENTIVE HEALTHCARE COMPANIES
COVER
Origin Integrated
Studios
The Main Ingredient of
Successful Project Implementations
and Longevity
10
Kenneth Kee
CEO
11
STORY
COVER
INVENTIVE HEALTHCARE COMPANIES
O
ver the years, Malaysia Healthcare has presented a
seamless end-to-end healthcare journey experience,
affording quality care for the peace of mind of
healthcare travelers. Besides being one of the leading countries
in Southeast Asia for medical tourism, the increasing aging
population in Malaysia is sighted to bring revenue-earning
opportunities for healthcare companies. Excelling in the
Malaysian private healthcare is Origin Integrated Studios,
developing innovative and creative software solutions for
Malaysia and its regions. Origin is one of the very few software
development companies which focuses on enterprise systems for
the healthcare industry.
WE
Origin was established in 2015 with an aim to become a
household brand in the healthcare industry and focusing on a
long term and trusting relationship with its customers.
DELIVER
Headquartered in Kuala Lumpur, it is the fastest-growing
Multimedia Super Corridor (MSC) status software development
and solutions company. Within a year of establishment, it
HIGH
managed to expand in the Asian countries primarily in Indonesia
and now working together with customers in their business
expansion into the Philippines, Vietnam and South Korea. Origin
QUALITY
is currently serving more than 20 hospitals and 15 clinics in
Malaysia and Indonesia.
SERVICES
The Leader behind the Curtain
12
sales in banking, manufacturing solutions with his team of Electronic Medical Record
and healthcare industries. While he passionate and talented software (Origin EMR) is the flagship
was a Vice President of Sales for developers in mid-2015. “All product of Origin, followed by the
the enterprises' software solutions, started from one hospital looking Origin Hospital Information
he decided to leave and remained for hospital information system System (Origin HIS).
as a Director till early 2020. It was with EMR,” said Kenneth.
then he noticed that there was a gap These two products have been
in the healthcare system Products That Embark Accuracy developed with over 10 years of
particularly outdated client-server and Efficiency industry experience which touts
based hospital information system high adoption rates amongst the
lacking in the EMR and integration Origin has pioneered in its EMR doctors and nurses. Both of these
to systems. This led him to venture services and gaining popularity products have gained popularity
into developing modern web-based across the sector despite the due to its accuracy and efficiency.
healthcare application software competitors in the market. Origin Origin's products are reliable and
13
STORY
COVER
INVENTIVE HEALTHCARE COMPANIES
secure as they have been put on a stand true for the other sectors leading EMR providers Origin is
stringent test by the hospital quality which have been devastated. Across experiencing a high demand from
management team to be certified by all sectors, the largest disruptor to the existing hospitals for solutions
an external auditor for hospital productivity and the financial that can provide digitalization or
process flow. All security access implications had caused the offices replacing the traditional healthcare
rights and changes in the system and business to hold and staff has systems. Also, few new hospitals
are traceable through audit log and been quarantined at home. Being are seeking the latest solutions to
versioning capability. positive, Kenneth predicts that it meet the market expectation.
may take up to 6 to 9 months for a
The characteristics that distinguish full recovery. In order to be upgraded and fit for
Origin products are that it is all the customer requirements, the
developed on Java Platform i.e. Kenneth concluded by saying, “I company is looking to improve the
JAVA EE, the standard community- foresee that more investors will services. Thus, Origin is
driven enterprise software. The user divert their investment into determined to focus on its plan for
interface is also developed using healthcare and related industries the immediate and future needs of
the latest web technologies, thus within this period while waiting for its customers in the area of a
making it as intuitive, user friendly mobile patient portal, remote
and up to date at the same time. patient monitoring system,
Further, Kenneth adds, “Origin integration to various vital sign
EMR comes with monitoring devices, business
iNTERFACEWARE IGUANA HL7 analytics management dashboard
interface engine and predictive analysis for the
which is used by more patient bill.
than 800+ healthcare
“Origin addressed the issue of limitation of space
providers and Our Global Vision &
capacity for the fast-growing healthcare sector, by
vendors. It is fully Mission
using Origin EMR which helps efficiency in the
web-based support
process flow by eliminating physical medical records.”
for Mozilla Firefox VISION: We are a
and Google Chrome.” people company that
others such as tourism, hospitality, inspires young talent
Looking For The Silver Lining and entertainment. This is indeed software developers and designers
good news for the healthcare to make a positive difference in
With the pandemic adversely solutions vendor.” developing innovative and creative
affecting all the businesses, healthcare application software
Kenneth has an optimistic outlook Upgrading and Developing To Be solutions of internationally
and is hoping for the best to come Better recognized.
from this situation. The outbreak
has given notable exposure to the With a spike in digitization and MISSION: To make an impact by
healthcare sector. The healthcare novel tech, most of the health becoming a household brand in the
sector, however, is trying to systems in APAC have begun healthcare industry and focusing on
manage its hold and may even adopting the modernized platforms long term and trusting relationship
emerge stronger than before after such as EMR for storing medical with our customers, the main
the COVID-19 outbreak has records digitally. Being one of the ingredient of successful project
resolved. The same however cannot implementations and longevity.
14
Why choose The OIS software provides interoperability, efficient
clinical services, and better patient safety,
15
Hitachi Social Innovation is
INVENTIVE HEALTHCARE COMPANIES
DYNA
BIOTECH
A Perfect Blend of Functionality and
Affordable Biotech towards Global Society
18
pentavalent vaccine for pediatric application at Serum healthcare companies. Dr. Vinodkumar believes that in the
Institute. wake of this pandemic, the outlook has become gloomier
towards the healthcare companies. The COVID 19 has
Dr. Vinodkumar always believed that learning does not ruined all the routine operations of hospitals, diagnostic
stop; this self-stimulus to gain knowledge and experience in labs, Drug manufacturers, Biopharma equipment
the field of biotech benefitted to his clients and partners manufacturers, Healthcare supplement providers, etc. The
with many logical marvels. In the years of his professional major impact is the breakdown of the supply chain of the
journey, he simultaneously completed his Ph.D. and also healthcare management process, which has caused a
was awarded Doctorate of Philosophy in the field of science cascading effect on the healthcare industry. The fatalities
and biotechnology at International Open University. Today, due to imbalance in the economy of the nation caused due
he has an experience of more than two decades starting to Corona Disease will surely take time to heal. He also
from cleanroom design, equipment design, manufacturing, predicts that this will create a disparity in all sectors,
validation and setting up processes for microbial and cell including healthcare services as well.
culture products, and he showcases matchless and inspiring
expertise. Dr. Vinodkumar concludes by saying, “We all, human
society have to prove again for our human civilization. We
Under the strong leadership of Dr. Vinodkumar, he and the have to be united to face this tragedy, follow the guidelines
team of Dyna Biotech have been rewarded with several of government authorities, and keep the hope of doing the
awards and accolades like Business Excellence Award, best again.”
Company of the year Award 2020, Adarsh Udyojag Award,
Certificate of Excellence from CEO magazine, Industry Expanding Products and Geographically
Young Academic Entrepreneur Award, Global Asian of the
Year 2019-20 Award, Greatest Brand of the year award and Dyna Biotech is a visionary organization, and the team is
the list goes on. determined to maintain the goal of Indian Multinational
brands. It envisions to 'Go Global' and thus is stepping
Adverse Effects of the Pandemic towards the exploration of the international market under
the leadership of Dr. Vinodkumar. Currently, the clientele
The recent outbreak of COVID 19 has proven to be very base is located in countries like South Korea, Taiwan,
unfortunate. This has also affected the outlook for Thailand, Bangladesh, Turkey, Germany, and the United
States. The team plans to extend its geographical expansion
and is the leading biopharma and biotech company in the
global healthcare market.
development is a Apart from Dyna Biotech, the team will also focus on the
growth of SV Biotech—another concerned sister branch of
competitors.
19
INVENTIVE HEALTHCARE COMPANIES
ELATE RCM
Redefining Traditional Healthcare Models
and Transforming Medical Claim Management
20
The Healthtech Veteran industry. This is the key to success, survival, and to be on the
top of any changes.”
The skillful team is led by Rita Chaudhury, the Founder
Director of ELATE RCM, who has the experience of 18+ Challenges of the Healthcare Industry
years in the International Healthcare Industry. Rita has always
been curious about the healthcare industry. She wanted to With the rise of digitization and increased client demands,
pursue her career in medicine and earn the highest affiliation there is a rising need for skilled professionals for streamlining
as MD. However, due to some personal issues, she proceeded the hospital billing procedures and implementation of
to study computer programming and became an AI compliance, which is an impetus to the growth of the
programmer. Prior to establishing ELATE, she worked at healthcare industry around the globe. Rita is affirmative that
Jawaharlal Nehru University, New Delhi for 4 years. She due to this challenge the healthcare industry will create
always wanted to work within the healthcare system, thus she various job opportunities for the seekers. However, healthcare
studied USA Healthcare Compliance and Medical Coding. compliance is the one, which has to be taken as a priority for
patient care, as government and commercial insurances look
Rita has achieved gold standard certification from the for the “medical necessity” in the documentation before
American Academy of professional coders, USA as CPC. releasing the reimbursement of any claims. ELATE
Along with this, she is also Six Sigma Black Belt Certified incorporates HIPPA standards for the privacy and security of
from Anexus Denmark Se Pvt Ltd. She is also “Advanced patient data. Medical coders and billers' job is to maintain
HIPAA Policy and Procedure Development” certified from these compliance criteria when submitting any claim to the
American Health Insurance Management Association Insurance companies. Not maintaining the security standards
(AHIMA), USA. She is a tech veteran and due to her is resulting in denied claims due to fraudulent billing and the
expertise, she has been a guest trainer at various hospitals providers come under the radar of RAC(Recovery Audit
across the US and India. Besides, she has also authored Controller).
various articles that highlight medical errors and gaps. “I
always share my knowledge with my team, which matters the Rita explains, “Physicians' livelihood depends on the Medical
most to our clients, they appreciate it and sometimes expect coders and this is the reason the certification on Medical
me to share my knowledge with them too. I happily do the Coding from AAPC (American Academy of Professional
same,” asserts Rita. Coders) is so important”. ELATE also acts as the Education
Provider of AAPC in India on Medical Coding. ELATE
To keep herself ahead from the competitors, Rita always is continuously striving for development of the skills among the
abreast of the new changes in the industry by attending young graduates on Medical Coding, and creating job
conferences, through continuous education, reading books on opportunities in India and Abroad.
healthcare advancement, etc. Rita further said, “One has to The Coding Education will benefit the coders with sound
keep themselves updated always in this ever-changing knowledge on medical coding, rules, and regulations
including compliance and reimbursement. A trained medical
coding professional can better handle issues such as medical
necessity, claim denials, bundling issues, and charge capture.
cycle solutions to time for service delivery, and charges. By 2025, ELATE aims
to touch the lives of youths, by developing the skills in
our clients.
medical coding and enhancing their employability in the
Healthcare Industry of India and abroad.
21
ENVISAGING TELEHEALTH
TELEHEALTH
Is Here To Become The Part Of
Healthcare’s New Normal
22
to define telemedicine first. Telehealth is distinct from services on a near-daily basis, and as unemployment rates
telemedicine because it applies to a broader variety of ascend, this outcome is not surprising. The feelings of
remote healthcare facilities than telemedicine. Although anxiety and isolation have surged amongst individuals, and
telemedicine refers primarily to remote clinical services, with people already facing mental health issues are at their
telehealth may apply, in addition to clinical services, to worst. Data suggest that around 47% have reported that
remote non-clinical services such as physician training, their anxiety is high and about 51% reported feeling very
administrative meetings, and continuing medical education. isolated. There is a huge demand for remote behavioral or
mental health services.
The reasons to embrace telehealth:
Virtual health can improve access to mental health services
· Its purpose is to provide clinical support. for people with high rates of anxiety and social isolation at a
· It is intended to overcome geographical barriers, time when many in-person appointments are being limited.
connecting users who are not in the same physical However, for therapists, there's an added challenge of
location. building trust with their patients when there's a digital
· It involves the use of various types of ICT. barrier between them. Years of restrictive federal and state
· Its goal is to improve health outcomes. laws have compelled therapists out of telehealth, and now
mental health professionals are struggling to migrate
Embracing Telehealth amid Crisis online—often with no guidance on best practice or even
assurance that treatment can continue after coronavirus
Pandemic has forced people to lock inside their houses and fades.
restrain from unnecessary movement. Despite the lockdown,
all the essential services are made available for people such The opportunity for this change has been huge for a long
as groceries and medical care. But, people are unsure about time, but legislative and reimbursement barriers have
visiting the medical facilities amid crisis. For instance, the stopped it from happening. However, now reimbursement
COVID-19 has the worst outbreak in the US claiming160 obstacles are crumbling. Recently, the Federal
million people which is nearly 49% of the US population. Communications Commission (FCC) has established a
With a drastic effect like this, people are refraining from $200M COVID-19 Telehealth Program to help eligible
attending the medical facilities. But as healthcare is a healthcare providers continue to treat patients with the help
priority now, masses are turning towards telehealth or virtual of telehealth tech. This is a great initiative and looking at the
health. potential of telemental health, it might be present even after
the crisis.
Some people still are in need of their physicians, and
exposure to telehealth will help make that possible. As with Global Health Emergency Aiding With the Exposure
all technology, there might be limitations, but telemedicine
has a major role to play not only in the screening of Before COVID-19, generally, physicians were not charged
COVID-19 symptoms but also in accordance with routine at the same amount for telehealth visits as would usually be
needs and follow-ups. One of the certified physician Laurie compensated for in-office visits. It left little reason for
Fashakin, of Derrow Dermatology Associates, shared doctors to fully accept telehealth. With the public health
“Our patients have been responsive and open to the emergency and as many doctors' offices are closed,
telehealth option. What's nice about telehealth is we can see Medicare has lifted almost all of these limitations and
all our patients. It's important when treating chronic extended coverage, allowing for the delivery of telehealth
conditions such as acne, psoriasis, and atopic dermatitis services to a much wider range of patients. That is good
that patients continue to have access to us and their news for patients and physicians alike. Telehealth will
medications. Virtual visits make this possible during this provide a source of income for doctors during a very
crazy time.” difficult period, thus equipping their practice for potential
virtual treatment.
Encountering Telemental Health Potential Such reforms have made telehealth into a financially viable
choice for practices that wish to remain open during the
As said in crazy times like this, mental health has been current public health emergency and provide continuing
suffering the most. Mental health has been on a constant treatment for their patients.
uphill pedestal, with cities and states closing non-essential
23
The crisis has benefitted the healthcare industry with the Telehealth plays a significant role in the COVID-19 crisis
required exposure and considerable growth of the telehealth for now. Acceptance by both patients and healthcare
market. The factors contributing to the growth of the global providers would help lay the groundwork for maintaining its
telehealth market are a rising number of patients suffering place in the future of the continuum of care. Just as the
from chronic diseases, a surge in the number of geriatric concept of robotic-assisted surgery seemed a little too
populations, and an inclination toward home healthcare. futuristic not too long ago, they're here to stay. To succumb
Rapid urbanization in developing countries, high to the importance of telehealth decreases the immense
smartphone penetration, and the launch of various app-based potential for the immediate and long-term future of
services are some of the other factors that are expected to healthcare.
fuel growth in the target market. Due to these factors, the
market is estimated to grow at 22.67% for 2019-2026. A Envisaging Telehealth Pathway
research has forecasted that a large growth in the Asia-
Pacific telehealth market in the forecast period of 2019- Telehealth has finally found its foothold in the healthcare
2026. This market growth will also help individuals industry as the crucial contribution of telehealth to keeping
expecting to enter telehealth jobs and services. people safe cannot be overstated. But, amid the crisis, each
industry is pushed into the virtual world with 10 years of
Tech Advancements Improving Telehealth change in a week. Not all were prepared for the change, but
this might help us prepare for the virtual world we anticipate
Video-only telehealth technology may inherent limitations, in the future. Telehealth is a vital part of that virtual world
but when you combine medicine with technology, the and it needs to be closely examined.
possibilities are infinite and major investments are made in
telehealth. The convergence of telehealth-connected tools Currently, the spotlight is on telehealth in a big way, and for
and the capability of the patient to access them easily would a good reason. It will embrace the assessment needed to
continue to expand the level of treatment that could be make decisions on the potential extension and availability of
provided and potentially challenge in-person telehealth telehealth. It would also be a lesson on how telehealth
visits. For instance, a study summarized that digital health services will best be used in possible public health
and telehealth combined will help the field of cardiology emergencies. To conclude, it seems telehealth is here to stay
become more automated. beyond the pandemic and we need to embrace the ways that
it will impact and improve the organizations. We can
Just as smartphones and televisions continue to develop, so envisage the pathway for telehealth as, initially slow
will the telehealth-enabling technologies. We can expect a adoption, but then a significant foothold, and finally
lot of innovation coming in this area; it'll be interesting to ubiquity.
see if regulations can keep up with the potential.
24
#moretogive
BE AN ORGAN DONOR
INVENTIVE HEALTHCARE COMPANIES
IDSOLUTIONS
Augmenting The Diverse And Disparate
Healthcare Systems
28
existing workflows and processes. Most importantly innovation are great equalizers in ensuring global access to
Continuity does this with end to end 24x7 support. care.”
Besides this, MedSitter is the flagship product of As the healthcare industry struggled to find its feet amidst
IDSolutions, which provides a cloud-based platform for the COVID-19 outbreak, other common challenges went
patient observation. It is a SaaS program that blends unmet, and oftentimes were exacerbated. Specifically how
software and hardware, enabling remote observation and to communicate across language barriers. MedSitter was
communication with patients. The product is primarily used fortuitously positioned to address this issue, even before the
by the hospitals and health providers to record the fall risk pandemic, and currently on track to support more than 60
patients. Recently, MedSitter has been pivoted to observe languages, in which an observer can present pre-recorded
positive or presumptive positive COVID-19 patients. Tracy native speaker audio to a patient, by the end of the year.
explained further, “Typically a mobile cart with cameras, What's more, many of those languages are available for
speakers, and monitors are placed with the patient and a cross-language text-to-speech. MedSitter plans to expand
remote observer can communicate with the patient with bi- the language library to include American Sign Language, as
directional video and audio. In the context of COVID, this well as other manual languages in the future..
can provide protective social distancing from patients and
preserve valuable PPE.” In an effort to improve usability and ease adoption of its
technology, MedSitter has worked to ensure that the
In addition to MedSitter, IDSolutions have a range of hardware offered can be used in a dual-purpose
telehealth configurations and tools that enable remote configuration. Specifically, the medical carts can be used for
communication with physicians, nurses, and care providers. remote patient observation, but also for telehealth virtual
visitation, and soon, video remote interpreting. The
Blend of Technology and Innovation innovative solutions are the result of maintaining close ties
with its customers and partners. “We work with hundreds of
IDSolutions has technology and innovation at its core, hospital organizations supporting their digital telehealth
which is evident in every solution the company has brought and sitting needs, through these relationships we have deep
to market. Most recently this has included integrated AI, insights into the needs and challenges of healthcare as the
like machine learning to power the vision intelligence layer. industry rapidly evolves,” concluded Tracy.
“In our vision intelligence layer we have real-time motion
detection, people and object detection for in-room context, Commonality in our Humanity
camera auto-tracking, ambient light measurement, and
more,” Tracy explained. He continued, “technology and The pandemic has shown the global community that people
have more in common than not.Tracy is humbled to see that
the world has managed to find a common ground by
looking into the face of fragility and ultimately finding
strength. He adds, “We are determined to use every ounce of
We are focused on our talent, resources, and partner relationships to help win
the fight against COVID-19.”
telehealth-enabling your The pandemic has affected the healthcare industry and
care programs, integrating altered the norms; priorities have changed as have how
hospitals are investing in their futures.. Tracy is optimistic
and supporting the diverse that even though the crisis has made clear the
vulnerabilities in the healthcare space, it has also opened
and disparate as if they the door for a new generation of technology-based
healthcare services. Healthcare providers have had to
were ONE program, your rapidly pivot to ensure they are able to provide care while
adopting new workflows, technologies, and methodologies.
program. Many challenges,like shortages of PPE kits, might be
temporary, the paradigm shift related to technology is here
to stay.
29
INVENTIVE HEALTHCARE COMPANIES
PROXIMIE
Saving Lives By Virtually Sharing
The World’s Best Clinical Practice
30
the fight against COVID-19. The platform is secure and has Mission-driven Healthcare Professional
been deployed in over 50 hospitals around the globe,
completing more than 300 surgeries each month, in 30 Being a surgeon has been instrumental in the Proximie story
countries. Proximie is fundamentally changing the way to date, according to their founder, with Dr. Nadine
clinicians train, interact, apply their expertise, and provide suggesting the insight she has accrued as a clinician has
optimum patient care now and in the future. provided her with a crucial overview of a complex industry.
"I’m a frontline surgeon that has been exposed to the
Disrupting the Status Quo complexities of healthcare systems,” Dr. Nadine says. “I
understand the challenges around behavioral change, and
Building a business that aspired to change the paradigm of how sometimes the adoption of new technologies can be
surgery, whilst still a trainee surgeon with a young family, slow. I also understand what may or may not work, within
was ambitious and not without its challenges, Dr. Nadine the healthcare environment because I have experienced it
concedes. first hand. That has been invaluable." She adds: "Proximie
was born out of a need, and my ambition as a surgeon was to
"Disruption in healthcare is complicated and anyone who find a solution and scale it using technology."
says it’s easy or straightforward has probably never
experienced it,” She explains. But if it’s solving a problem, Apart from being a surgeon, Dr. Nadine reviewed several
then the adoption can be swift and decisive. technological elements ranging from the role of genomics to
"I think when we first set out there was understandably some advanced robotics as part of her role on the Royal College of
skepticism about whether or not we could match our Surgeons “Future of Surgery” Commission. Having a keen
ambition to change the paradigm of surgery! There was also eye on future technological advancements has served her
concern about whether or not we could build something well to date, but Dr. Nadine concedes COVID-19 has been a
intuitive yet capable of supporting the type of precision that catalyst for the rapid adoption of new technologies, and that
is required in an operating room. Would Proximie end up the pandemic is having a profound impact on healthcare
being too otherworldly or cumbersome from an integration systems all over the world.
perspective?”
Necessity is the Mother of Invention
Dr. Nadine adds: “We knew we had to build something for
the here and now, as well as for the future. It had to answer “Necessity is the mother of invention, which is particularly
an urgent need and have the potential to both decrease costs palpable within the current COVID-19 climate,” Dr. Nadine
and increase the efficiency and quality of care. That was the says. “We have seen Proximie can help form the basis of a
dichotomy we had to overcome.” responsive approach to some of the challenges being posed
by COVID-19.”
We are changing the has meant the platform has been able to be installed across
multiple sites to support during the acute phase of the
way clinicians
pandemic.
31
EHR TRENDS
FIVE
EHR TRENDS
TO WATCH OUT FOR IN 2021
O
ver the years, innovations in the healthcare sector anticipate for2020.
have influenced patient care and enhancements in
health information technology have improved 1. Blend of Artificial Intelligence and Voice
patient safety and reduced medical errors. Researchers Recognition with EHR
around the world are prioritizing the studies to improve
safety and reduce errors. Electronic Health Records (EHRs) Artificial Intelligence has already shown promising results
can achieve this vision by improving the efficiency and in the healthcare sector by assisting doctors by making
quality of healthcare and by streamlining healthcare diagnoses and recognizing historical trends about a patient's
processes. An Electronic Health Record (EHR) is an condition. Additionally, several companies are investigating
individual's official health document that is shared among bringing AI to EHR via voice recognition capabilities. For
multiple facilities and agencies. example, at Vanderbilt University Medical Center,
providers can query the tools by posing questions in natural
As more patient information is becoming digital and a large language, for instance, a physician could ask a voice-
number of consumers are expressing the desire to have enabled EHR system for details about a patient's last
mobile access to their health records, the role of EHR is recorded iron levels from blood tests. The system would
becoming significantly influential in healthcare. According inform the doctor about those levels and also tell them
to Definitive Healthcare data from 2020, more than 89 whether they are in a healthy range. Furthermore, Allscripts
percent of all hospitals have implemented inpatient or and Northwell Health also recently partnered to build new
an ambulatory EHR system, which further justifies the Voice-Enabled, AI-Based EHR. Especially for providers
increased proliferance of EHR systems. However, newer who have continuous work to do, using voice commands
technologies are emerging day in and day out. Thus, with patient care could be very useful.
althoughEHR systems are firmly established in the medical
landscape, the ongoing technological progress necessitates 2. Emphasis on Mitigating EHR Errors
those providers to keep up with emerging trends. In this
article, we will go through five of these emerging trends to The issues related to EHR were mentioned multiple times
32
in the ECRI institute's 2020 report containing the Top 10 how fast the 5G network is and what benefits it may offer
Health Technology Errors to be aware in the coming year. the medical field. However, all the preparations don't relate
This was the first instance where providers were directly to EHR, for instance, Chicago's Rush University
overwhelmed with notifications from EHR platforms. As a Medical Centerinstalled 5G in one of its buildings because
result, they ignored some of the notifications and it didn't want to deal with the vastly outdated
overlooked genuine issueswith patients.Moreover, this wiring.Shortly, these 5G preparations are expected to speed
report also brought up the risk of medical data not including up. As the preparationsaccelerate, the responsible parties
information about implants in patients that are sent for must also consider how the improvements might affect
medical imaging. The study recommended providing a EHR and the other aspects of patient care.
single phase to enter or check the presence of implant data
in an EHR. Lastly, the ECRI Institute cautioned that if a 5. Incorporation of Blockchain into EHR
medication administration order sent by an EHR platform
does not match the dosage time the provider intended, EHR Presently, many industries such as the supply industry are
mistakes could happen. The coverage of these mistakes using blockchain to increase visibility about shipments and
would likely cause healthcare facilities to assess their share the respective information with the relevant parties.
systems and see if the issues exist there. If so, they will look Likewise, it has the potential to be used in the medical
for ways to reduce the problems. records as well. In an example from Brazil with insurer
Metlife, a blockchain platform facilitated recording cases of
3. Efforts to increase Patient Engagement gestational diabetes in pregnant patients by syncing with
their EHR information. The patient data then facilitated a
There are numerous benefits of moving to an EHR system. smart contract to trigger payouts associated with that
For instance, Seattle Children's Hospital sees 350,000 illness without the need to prove a diagnosis or even file a
patients annually and it uses the EHR system to have all the claim. Presently, the blockchain technology for EHR is in
information about those people in one place. Moreover, its early stages, but it is expected to gain momentum in
EHR systems allow monitoring people outside the hospital, 2020 and the near future.
such as when they're at home. EHR platforms could also
gather data about a connected medical wearable. Some To conclude, the emergence of technologies such as EHR is
facilities also depend upon EHR platforms to boost patient fueling the growth of the healthcare sector. EHR has shown
engagement levels and reduce manual tasks performed by significant potential in a very short period of time and
administrative staff members. Many of their patients are promises to be the technology for the future as well. Thus,
tech-savvy, thus there was a push to offer mobile-first if implemented properly, these trends can revolutionize the
services to them. Furthermore, one effort concerned using way providers and patients interact with EHRdata, and
theEHR platform to distribute appointment reminders to ultimately help create mutually beneficial scenarios.
people via text messages, as a result, the facility lowered its
cancellation rates by one-third, achieving a 4% average,
which is significantly below the industry average of
10.5%. Due to outcomes like these, a higher number of
facilities are likely to start using EHR platforms to increase
patient engagement.
33
INVENTIVE HEALTHCARE COMPANIES
TRANQUILMONEY
INC.
A Premier Healthcare Financial
Management Services Provider
34
plan more efficient, flexible, and responsive to the needs of Theory because calculus was always my love.” This led him
members and business partners. to use AI techniques to interpret medical images for a
project at his US graduate school, which was funded by the
Imbibing AI Along With Domain Experts US National Institutes of Health.
The competition is rising in the healthcare industry amongst Prior to establishing Tranquilmoney, Dr. Philip ran Imagine
healthcare service providers to deliver quality care service. Technologies, Inc. It is a company focused on using
They are leveraging advanced technologies and tools to proprietary imaging and workflow technologies to enable
gain a competitive edge. Using this same approach, and outsource remote back-office operations for the
Tranquilmoney is adapting state-of-the-art technologies and healthcare industries. Before founding Imagine
integrating with its services and products. The company is Technologies, the seasoned leader worked in the R&D
using Artificial Intelligence (AI) in collaboration with center at TCS, India's largest Software Company, in the
domain experts to deliver the best breeds of services. field of imaging technology.
Addressing Global Healthcare Problems Serving the healthcare industry over the past two decades,
Dr. Philip understands the demands of the current
The future is unpredictable. Many new issues related to environment. He does this by keeping an eye out in the
healthcare will emerge for healthcare players to tackle. As a industry to stay updated with the latest news and trends.
leading healthcare service provider, Tranquilmoney plans to Then, he applies the gained knowledge into
solve all healthcare problems, including financial issues, Tranquilmoney's services and products to gain a
globally. The company will continue to deliver value to competitive edge and lead the race.
patients through its services and solutions.
Misrepresentation of Information
A Seasoned Leader Spearheading the Healthcare
Transformation The coronavirus pandemic has triggered a chain-reaction
that is affecting every human being as well as business. As
Dr. Karun Philip (Chairman and CEO) is spearheading a prominent key figure, Dr. Philip believes that the COVID-
the transformation of healthcare across the APAC region 19 is different from all prior pandemic only because of our
through Tranquilmoney. He holds an M.S. and Ph.D. in information about it, right or wrong, spreads
Computer Engineering and Biomedical Engineering from instantaneously via social media. He further remarks, “The
the University of Iowa, and B.E. in Electrical Engineering same techniques used in the previous pandemic will work,
from Birla Institute of Technology & Science, Pilani, India. but we must use the social networks themselves to provide
He states, “I had high enough grades, and my family had government monitored (but not government-controlled)
enough money to send me there. I focused on Control presentation of actual data.” Furthermore, Dr. Philip firmly
believes that data plays a crucial role in monitoring this
deadly virus.
Tranquilmoney
Dr. Philip has observed that over the past years, the
healthcare industry has transformed into a consumer-
puts technology,
focused model due to escalating healthcare costs, aging
populations, and increased demands of quality care
process, and
services. In ancient times, the concurrent treatment of mind
and body was an essential part of the APAC region. Then
modern science took over in colonial days, but Japan had
people to remained relatively independent and led the way forward.
He firmly claims that we are now beginning to move
work for you. western medicine forward today by thinking backward, but
scientifically checking it.
35
www.gsk.com
ENHANCING HEALTHCARE
Enhancing Healthcare
Electronic
Health Records
Enhancing Healthcare with Technology
38
O
ver the years, innovations in the healthcare sector
have influenced patient care and enhancements in
health information technology have improved patient
safety and reduced medical errors. Researchers around the
world are prioritizing the studies to improve safety and reduce
errors. Electronic Health Records (EHRs) can achieve this
vision by improving the efficiency and quality of healthcare
and by streamlining healthcare processes. An Electronic
Health Record (EHR) is an individual's official health
document that is shared among multiple facilities and
agencies. As more patient information is becoming digital and
a large number of consumers are expressing the desire to have
mobile access to their health records, the role of EHR is
becoming significantly influential in healthcare. According to
Definitive Healthcare data from 2020, more than 89 percent
of all hospitals have implemented inpatient or an
ambulatory EHR system, which further justifies the
increased proliferance of EHR systems. Furthermore we have
illustrated the EHR system.
39
ENHANCING HEALTHCARE
Common
EHRs can manage doses for specific Features
patients and alert physicians to any
possible drug interactions. of EHR
Systems
Electronic Health Record systems help coordinate
clinician workflow management and scheduling.
These systems offer assistance in completing
clinical, financial, and administrative coding.
Impacts
· Improved Diagnostics and
of EHR on patient Outcomes
Patient Care
40
· The ability to automatically share and update
information among different offices and organizations
· More efficient storage and retrieval
41
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