TECHNICAL DEPARTMENT

INCIDENT AND NONCONFORMITY MANAGEMENT PROCEDURE

Document N°:
OHS-PRO-010 Rev 01(15/09/2019)

1.1. PURPOSE
The purpose of this procedure is to outline steps followed in managing all incidents (near-miss, accidents) and nonconformities associated with the project activities.
1.2. SCOPE
The scope includes incident or nonconformity notification to taking immediate actions, investigation and closure of recommendations.
1.3. PROCESS METHODOLOGY, RESPONSIBILITIES & TARGETS

TARGETS PROCESS KEY STEPS PROCESS FLOWCHART OWNER

1. Receipt of incident or nonconformity START Receive alert of an incident or

INCIDENT / NC
nonconformity
NOTIFICATION notification CTO / HODs
Send notification to concerned Note details of the incidence or
parties (Technical, HR, and Legal) nonconformity with evidence

LIST OF IMMEDIATE For incidents agree on immediate Monitor closure of immediate actions and
2. Taking immediate actions actions e.g. injuries, evacuation update as agreed
ACTIONS
CTO / HODs
Form team to carryout investigation of the
incident/non conformities

INCIDENT / NC 3. Investigation of incident or nonconformity Give a description the incident or

Carry out root cause analysis
nonconformities
REPORT and reporting
CTO / HODs
Prepare the incident or Develop corrective action and preventive
nonconformity report and share actions

CLOSED CORRECTIVE Agree on closure dates with action

4. Closure of recommendations Receive evidence of closure of actions
ACTIONS owners
CTO / HODs

END Verify effectiveness of closed actions

Prepared By: Reviewed By: Approved By:

 TECHNICAL DEPARTMENT
INCIDENT AND NONCONFORMITY MANAGEMENT PROCEDURE
Document N°:
OHS-PRO-010 Rev 01(15/09/2019)
1.4. DOCUMENTED INFORMATION
KEY STEP DOCUMENTED INFORMATION PROCESS OWNER
1. Receipt of incident or nonconformity notification Incident alert, Incident or nonconformity notification CTO / HODs
2. Taking immediate actions List of immediate actions CTO / HODs
3. Investigation of incident or nonconformity and Incident or nonconformity report CTO / HODs
reporting
4. Closure of recommendations List of corrective actions CTO / HODs

1.5. RISK ASSESSMENT

KEY STEP
1. Receipt of incident or nonconformity notification
2. Taking immediate actions
3. Investigation of incident or nonconformity and
reporting
4. Closure of recommendations
KEY HAZARD
Late receipt of incident alert
Nonconformity not detected
Lack of enough resources to
immediately handle incidents
Root cause not identified
Recommendations not closed out
KEY RISKS
Incidents not handles as required
Effect of nonconformity on operations
Incidents not contained
Recurrence of incident / nonconformity
Recurrence of incident / nonconformity
CONTROL MEASURES FURTHER ACTION
Train staff on escalating alerts immediately
Train staff on identifying nonconformities
Implement the Emergency preparedness &
reponse procedure
Use root cause analysis techniques
Follow up on closure of recommendations Monitoring

Prepared By: Reviewed By: Approved By: