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KG Krystian Gromek Question Info

Created on November 5, 2018

Windows 10 BSOD problems Last updated

February 7, 2019
Hi. For a long time i'm getting problems with blue screens.
There are dmp files of few of bsods and nfo Views 307
: https://1drv.ms/f/s!AvvgNGorZPkakEL6Tj9w0AgyvTrF
Please help because i dont know when i will get next one. Applies to:

This thread is locked. You can follow the

question or vote as helpful, but you cannot reply Windows 10 /
to this thread. Performance &
system failures

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Replies (4)

Vijay_Verma
Volunteer Moderator
Replied on November 5, 2018
Analysis Results

File Name: 103018-9968-01.dmp

BugCheck 1E
Probably caused by : ntkrnlmp.exe
*** ERROR: Module load completed but symbols
could not be loaded for e1r65x64.sys

File Name: 110318-7687-01.dmp

BugCheck D1
Probably caused by : Unknown_Image (
ANALYSIS_INCONCLUSIVE )

File Name: 110318-7734-01.dmp

BugCheck 50
Probably caused by : Unknown_Image (
ANALYSIS_INCONCLUSIVE )

File Name: 110418-7765-01.dmp

BugCheck A
Probably caused by : ntkrnlmp.exe

File Name: 110418-7937-01.dmp

BugCheck D1
Probably caused by : Unknown_Image (
ANALYSIS_INCONCLUSIVE )

File Name: 110518-7671-01.dmp

BugCheck D1
Probably caused by : ntkrnlmp.exe

File Name: 110518-7703-01.dmp

BugCheck 1E
*** ERROR: Module load completed but symbols
could not be loaded for e1r65x64.sys

DRIVERS
Driver Name: e1r65x64.sys - Intel Gigabit
Adapter Driver
Driver Date: 30-Jul-2016

Recommendations
1. Create a system restore point so that if
something wrong happens you can revert.
 2. Download Intel Ethernet Adpater pack and
install to update your Gigabit Adapter Driver
https://downloadcenter.intel.com/download/222
83...
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30

Availability Hours (UTC) : 05:00 AM - 05:00 PM

Was this reply helpful? Yes No

QU
questions_
Replied on November 5, 2018
1) To evaluate the BSOD please post logs for
troubleshooting.

Using administrative command prompt copy

and paste this whole command.

Make sure the default language is English so

that the logs can be scanned and read.

https://www.tenforums.com/tutorials/3813-
language-add-remove-change-windows-10-
a.html

The command will automatically collect the

computer files and place them on the desktop.

Then use 7zip to organize the files and one drive

or drop box to place share links into the thread
for troubleshooting.

https://support.office.com/en-us/article/Share-
OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-
93b0-a82024800c07

This command will automatically collect these

files:  msinfo32, mini dumps, drivers, hosts,
install, uninstall, services, startup, event viewer
files, etc.

Open administrative command prompt and copy

and paste the whole command:

copy %SystemRoot%\minidump\*.dmp
"%USERPROFILE%\Desktop\"&dxdiag /t
%Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt
"%USERPROFILE%\Desktop\SFdebugFiles\"&typ
e %SystemRoot%\System32\drivers\etc\hosts
>>
"%USERPROFILE%\Desktop\hosts.txt"&systeminf
o>
"%USERPROFILE%\Desktop\systeminfo.txt"&driv
erquery /v >
"%USERPROFILE%\Desktop\drivers.txt"
&msinfo32 /nfo
 "%USERPROFILE%\Desktop\msinfo32.nfo"&wevt
util qe System /f:text >
"%USERPROFILE%\Desktop\eventlog.txt"&reg
export
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\
Windows\CurrentVersion\Uninstall
"%USERPROFILE%\Desktop\uninstall.txt"&reg
export
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\
Active Setup\Installed Components"
"%USERPROFILE%\Desktop\installed.txt"&net
start >
"%USERPROFILE%\Desktop\services.txt"&REM
wmic startup list full /format:htable
>"%USERPROFILE%\Desktop\startup.html"&wmi
c STARTUP GET Caption, Command, User
>"%USERPROFILE%\Desktop\startup.txt"

There is 1 file for you to find manually:

a) C:\Windows\MEMORY.DMP

Use file explorer > this PC > local C: drive > right
upper corner search enter the above to find
results.

b) dxdiag:  In the left lower corner search type: 

dxdiag > When the DirectX Diagnostic Tool
opens click on the next page button so that each
tab is opened > click on save all information >
save to desktop > post one drive or drop box
share link into the thread

Was this reply helpful? Yes No

KG
Krystian Gromek
Replied on November 9, 2018
 In reply to deleted message

I did what you and vijay suggested. Until now

everything was okay. Memory diagnosctic said
that everything is okay. Than i turned on ckdsk
and left pc for a while. Than it turned on
properly. I downloaded intel ethernet pack. But
few minutes ago when i was playing, the bsod
came again.
Dmp from last error : https://1drv.ms/u/s!
AvvgNGorZPkakXnzqfxEr0wm-xdp

Was this reply helpful? Yes No

QU
questions_
Replied on November 9, 2018

In reply to Krystian Gromek's post

on November 9, 2018

Please run the administrative command prompt

command to collect logs and post a zip into the
thread for troubleshooting.

And please see the prior post for dxdiag and

memory.dmp

Was this reply helpful? Yes No

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