Takeaway

Sorry for the Delay English > Level A1.2 Starter > At the Airport

Instructor: Date: ........................................................................................

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Learner: Regional Branch: ....................................................................

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Program: Center: .....................................................................................

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CONTENT
• Let’s Start! • Let’s Explore! • Let’s Practice! • Extension Activity • Target Words • Learning Points

Let’s Start!

Let's wait in the airport lounge with Sally!

Learning Outcome Can Do Statements

Accurately use information involving • I can talk about air travel.

apologies, thanks, suggestions and • I can apologize and respond to apologies.
invitations in communicative situations. • I can say what I want and would like to do.

Ask your partner:

• What happens when a flight is

delayed?
• How long do people usually have to
wait? What do you do when your flight
is delayed?

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 Takeaway Sorry for the Delay English > Level A1.2 Starter > At the Airport

Let’s Explore!

Sally is waiting to board her flight but there's a delay! What's it about? Air traffic
control*?

* “Air traffic control” refers to the people who give instructions to pilots by radio.

Instructions: Read the text aloud.

Sally: Oh no, I'm so sorry. I didn't realize your drink was there. I'm terribly
sorry!
Random Passenger: That's all right. Don't worry about it! No harm done.
PA: Attention all passengers on flight AMA702 to Paris. This is an
important notification. We regret to inform you that there is a delay.
This flight is delayed due to high air traffic. Please stay at the gate
for further announcements. At this time, we would like to apologize
to all passengers for any inconvenience caused. We are working with
air traffic control to resolve this matter as soon as possible. We want
to thank you kindly for your patience.
Sally: I want some coffee. What would you like?
Random Passenger: I'm all right. You go grab some.

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 Takeaway Sorry for the Delay English > Level A1.2 Starter > At the Airport

Let’s Practice!

Did you understand the announcement? Let’s find out!

Instructions: Read the dialogue again. Select all the sentences that talk about what the
airline wants or would like to do.

This is an important notification. We would like to inform you that there is a delay. This
flight is delayed due to high air traffic. We would like to apologize to all passengers for any
inconvenience caused. We are working to resolve this matter as soon as possible. We
want to thank you kindly for your patience.

Let’s Practice!

I’m sorry! Do you know where this goes?

Instructions: Write the words in the correct category.

1. We would like to apologize to all

1. Oh no, I’m so sorry.
passengers for any inconvenience
2. That’s all right.
caused.
3. Don’t worry about it!
2. No harm done.
3. I’m terribly sorry!

Apology Response to an Apology

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 Takeaway Sorry for the Delay
Extension Activity
Let's make an announcement!
Instructions: Complete the following steps. Fill in the Self-Assessment.
a) Imagine you are at the airport.
b) There is a delay with a flight.
c) Write an announcement (5-7 lines) to
inform the passengers.
d) Apologize for the delay.
e) Practice reading your announcement
aloud.
Target Words
• delay (noun): when something does not
happen when it should least amount of time
e.g. There is a delay. The plane will leave in
two hours.
• notification (noun): information about
something
e.g. This is an important notification.
• announcement (noun): an important
statement
e.g. Please wait for further announcements
from officials.
• to inform (verb): to officially tell someone
about something
e.g. We regret to inform you that there is
delay.
• inconvenience (noun): problems caused by
something which affects people
e.g. We apologize for any inconvenience
caused.
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English > Level A1.2 Starter > At the Airport
Self-Assessment Yes No
I write an announcement
about a delay in my flight.
I apologize for the delay.
I practice reading my
announcement aloud.
• as soon as possible (expression): in the
e.g. We are working to fix this as soon as
possible.
• patience (noun): the ability to continue
waiting without becoming upset
e.g. We thank you for your patience.
• air traffic (noun): the movement of
airplanes in the sky
e.g. We are experiencing a delay because
of high air traffic.
• to resolve (verb): to find a way to solve a
problem
e.g. We are working to resolve this issue.
• matter (noun): issue; situation to deal
with
e.g. We want to resolve this matter ASAP.
 Takeaway Sorry for the Delay English > Level A1.2 Starter > At the Airport

Learning Points

Apologizing and Responding to Apologies

When you feel badly about something you do, you apologize and say you are sorry. You can
use the Simple Present tense. You can also add an explanation. Some expressions of
apology are:

• I'm (so/very/terribly) sorry!

• I apologize ...
• We would like to apologize ...

To respond to an apology, you can use these expressions:

• No problem!
• No worries!
• That's all right.
• Don't worry about it.
• No harm done.

Expressing what You Want and Would Like to Do

When expressing something you want you begin the sentence with I want, or I would like.
Both are used when expressing a want, but we consider I want to be informal, and I would
like to be more formal.

I want .. say sorry for what happened

to get some coffee.

I would like .. to apologize for the delay.

to walk around the airport.