Reference Solution for

itil.pass4sures.itilfnd v4.v2020-03-
16.by.matilda.52q.vce
ITILFND_V4

ITILFND V4

Score: 800/1000
Version: 1
Time Limit: 120 Minutes

1
Licensed to Anne Johnes annejohnes99@gmail.com
Exam A (5 questions)
Question 1
What three elements make up the Service Portfolio?

 Customer portfolio, service catalogue and retired services

 Customer portfolio, configuration management system and service catalogue
 Service pipeline, service catalogue and retired services
 Service pipeline, configuration management system and service catalogue

Question 2
Which is a supplier category?

 Technical
 Commodity
 Customer
 Resource

Question 3
What is defined as any component that needs to be managed in order to deliver an IT service?

 A service request
 A configuration item (CI)
 An incident
 An IT asset

Question 4
Which service level metrics are BEST for measuring user experience?

 Single system-based metrics

 Metrics for the percentage of uptime of a service
 Operational metrics
 Metrics linked to defined outcomes

2 Licensed to Anne Johnes annejohnes99@gmail.com

Question 5
What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work
instruction?

 A standard change
 An emergency change
 An internal change
 A normal change

3 Licensed to Anne Johnes annejohnes99@gmail.com